South East Solar & Electrical レビュー 

114
TrustScore 5段階評価の5

4.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I really cannot speak highly enough of South East Solar & Electrical. We had a 10 panel system fitted with battery and process from start to finish has been so simple. Installation from Cam (electrici... もっと見る

5つ星のうち5の評価

From start to finish - our whole experience has been excellent. From Stephanie in the office to Brad (today’s electrician) we cannot fault the service we have received. Today in particular, Brad work... もっと見る

企業が回答しました

5つ星のうち5の評価

Very happy with my recent solar install. Smooth process from start to finish. Good workmanship with tidy cabling and full clean at the end. There was an issue with one of the panels but the team retur... もっと見る

企業が回答しました

5つ星のうち5の評価

My solar installation went very well, the company really cares about the customers, I think. Now generating tons of electricity for myself and exporting to the grid via smart export guarantee. Just an... もっと見る

企業が回答しました

4.9

優良

TrustScore 5段階評価の5

114件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(114)

過去12か月のレビュー数: 81

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Overall was a smooth and painless…

Overall was a smooth and painless experience. SESE were recommended to us by a colleague that utilised their services for his commercial roof. We called and booked an appointment for a time that suited us. The representative was timely, well prepared and knowledgeable, this gave us great confidence. We did get a second quite for piece of mind, their price was higher and the chap had a second car sale stigma, which was overwhelming. Needless to say, we moved forward with SESE and had no regrets. They installed an EV charger and 5 panels on either side of our roof inset within the tiles. No issues, clean polite installers and scaffolding was dismantled swiftly. Would and have recommended. Thanks again to the team, great effort by all!!

2025年5月9日
自発的なレビュー
5つ星のうち4の評価

Sun don't shine

We had our solar panels installed 08 May 2025, unfortunately the electrician could not get the Solis Inverter to work (converts DC to AC), diagnosed it as a faulty unit and needed to be replaced. Two weeks later, despite several calls, very little progress has been made. No sign of a replacement, frustrating to have 15 panels generating nothing :(

Update 04 June 2025
Thank you for your response, appreciate you have not required payment for the remaining balance until the issue is resolved.
Your technician, Will, has updated me today to say the warranty claim for the replacement Inverter has been approved so hopefully we will be up & running soon.

2025年5月8日
自発的なレビュー
South East Solar & Electrical ロゴ

South East Solar & Electrical からの回答

Thank you for providing your feedback and we are sorry to hear you are not happy. We can understand your frustration with the current situation. The fault with your system is due to an issue with your inverter, which you are covered for under the terms of the warranty. The warranty for the unit is with the manufacturer though and not us as the installer. We have spoken to the manufacturer on your behalf and continue to chase them for a resolution to the issue. Unfortunately we were not aware that there was a fault with the product until it was installed. We do not keep spares on our shelves to simply replace the faulty product and we need to wait for the manufacturer to approve the warranty claim and send out a replacement unit. Due to the issue with the inverter we are yet to invoice for the remaining 75% of the installation cost so you haven't been charged or paid for the works yet. We are holding off until the system is fully operational. Again, we apologise for the current situation but we assure you that we are working to get a replacement unit for you.

5つ星のうち5の評価

We chose south east solar after looking…

We chose south east solar after looking for an accredited company in our area, we had a couple of other companies come to our property with the standard sales spiel however their team had a more personal approach and guided us through our requirements. From an early stage we felt like we were being taken care of and the installation and aftercare mirrored this throughout. we would strongly recommend them for any solar requirements you may have, after using them in my residential property we have also utilised them on our commercial premises and recommended them to numerous others in our areas.

2025年3月1日
自発的なレビュー
5つ星のうち5の評価

Highly recommend…

If you’re anything like me you’re always nervous about such a big investment and it’s safe to say I had a lot of questions about the process, but I couldn’t have chosen a better company in South East Solar and Electrical. They answered all of my questions with the utmost professionalism and expertise, and what I loved the most is that they kept things in laymen’s terms for me to understand :-). The install was faultless, the entire team including sales, scaffolders, roofers and electricians was spot on. And as for the quality of the products and was it worth it…. Let’s just say all the savings I was told I would make has exceeded expectations. I highly recommend this company.

2025年1月25日
5つ星のうち5の評価

The company was very helpful and…

The company was very helpful and professional throughout the whole process from start to finish.
The survey team were great.
The guys in the office were always happy to answer questions and always felt like they would go the extra mile.
The installers were polite, professional and really took care in their work.
Would highly recommend this company.

2025年4月22日
自発的なレビュー
5つ星のうち5の評価

This Excel at solar installations there are many Cowboys out there, but these people are not one of them

This company service my solar panels at the end of last year and the beginning of this year they must be one of the best companies in the Southeast for doing this type of work. I must say that I have got no issues in recommending them to anybody for this type of work. I think it was first class.

2025年1月13日
自発的なレビュー
South East Solar & Electrical ロゴ

South East Solar & Electrical からの回答

Thank you for your 5 star review and your kind words, we really appreciate it. We are pleased to hear how satisfied you are with our service.

5つ星のうち5の評価

I recently had an installation carried…

I recently had an installation carried out by South East Solar, I am very happy with the experience and service provided from the start to finish. Great company, 100% Recommend.

2025年2月13日
自発的なレビュー
South East Solar & Electrical ロゴ

South East Solar & Electrical からの回答

We are really pleased to hear your installation went well and that you are happy with the overall process. We pride ourselves on our customer service so its amazing to hear how happy you are. Enjoy the new system and the benefits it will bring.

5つ星のうち5の評価

Professional and courteous

I had my solar panel system installed by SESE in July 2024 and have been impressed with the performance of the panels ever since. They were helpful and professional throughout the install and handover stages, and I will definitely be using them in the future when I plan to expand my system.

2024年7月9日
自発的なレビュー
5つ星のうち1の評価

Silly price quote

I will avoid like the plague. They quoted me £300 Inc vat to clean my seven ‘as new’ solar panels on my ground floor terrace roof. Very easily accessible. I queried it with them, to no avail.

2025年2月28日
自発的なレビュー
South East Solar & Electrical ロゴ

South East Solar & Electrical からの回答

Hi Colin,

We are sorry to hear you were not happy with the price quoted.

We work from a set schedule of rates to ensure our pricing is fair and consistent for all customers. We carry out multiple cleans a week for very satisfied customers using these rates. If they are too expensive for you, then you are of course within your rights to decline our services and seek assistance elsewhere, but to leave a bad review based on our price seems a little unjust.

We pride ourselves on delivering an exceptional service for our customers, supported by our 5 star rating on Google and 9.9/10 rating on Checkatrade, and our prices are indicative of the quality of work we produce for new and repeat customers.

All the best with getting your panels cleaned though and we hope you find a more suitable quote within your budget.

5つ星のうち4の評価

Installed a battery through the local…

Installed a battery through the local authority sponsored Solar Together scheme. However the second engineer that came to commission the system and instal the last part and could not get it working.
They are now waiting for a part ( no timescale given and I had to chase them) and only couple of hours later their accounts dept chased me for payment.
Needless to say no payment being made until the work is actually complete.
Not a great experience so far

Update 6 March - after a couple of teething problems we got there in the end. The firm was responsive and proactive to get the issues fixed and kept a check on the system remotely to make sure all was working as it should.

2025年2月12日
自発的なレビュー
South East Solar & Electrical ロゴ

South East Solar & Electrical からの回答

Good afternoon,

Apologies for the experience provided. Having reviewed your individual situation, it seems there was a mis-communication which is why you were chased for payment before the work was completed. This is not our usual process and we will only ask for payment when the work is completed.

Thank you for highlighting this though. We value all feedback and will use it as a way to review our internal processes to ensure we continue to provide an exceptional service to our customers.

I can see the works are now completed and I hope you are happy with the final installation.

5つ星のうち1の評価

This is a terrible company

This is a terrible company. They installed our solar panels, inverter and battery just two years ago. At the time we thought we were happy and referred four people to them who all had their systems installed by them, so they made a lot of money from us (with no incentives referral fees to us). Now after only two years there is a fault with our inverter. It is not something we've done, just some kind of glitch. It could be an installation error. They want to charge us £250 call out fee to come and look... and hopefully repair. This is outrageous. They have said that the fault isn't covered under the product warrantee or their after care agreement. Absolutely no customer care consideration. I would steer very far clear of this company. CHOOSE SOMEONE ELSE!

2025年2月12日
自発的なレビュー
South East Solar & Electrical ロゴ

South East Solar & Electrical からの回答

Thank you for providing your feedback and we are sorry to hear you are not happy. The fault with your system however is due to an issue with your inverter, which you are covered for under the terms of the warranty. The warranty for the unit is with the manufacturer though and not us as the installer. Technically you are the owner of the inverter and therefore we are within our rights to ask you to handle the warranty claim yourself. Despite this, we have spoken to the manufacturer on your behalf and agreed a replacement unit for you. The process however is that someone would need to come out and remove your current inverter, send it back to the manufacturer and wait for them to send out a replacement. At this point, someone would need to return again to fit the new inverter. This process is quite lengthy so to speed matters up, we were willing to pay for a new unit on your behalf and handle the whole warranty claim for you. Unfortunately your manufacturer warranty does not cover you for the cost to come out and the labour involved to replace the unit, which is what the charge quoted is for. We understand you are unhappy to pay this charge, but as you can appreciate there is a lot of work involved in arranging the warranty claim and returning to replace the unit. We are prepared to go above and beyond by paying for a whole new unit on your behalf and claiming that back from the manufacturer, rather then someone removing the current inverter and leaving you weeks without a working system while the new one is sent out. Again, we apologise that you feel let down by our service and are not happy with the price quoted to manage and resolve your warranty claim.

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報