Decent product, very poor delivery. The product was correctly prepared and shipped after 10 days. The cover seems well built and comes with a label indicating made in Canada. The fit and finish... ãã£ãšèŠã
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Ordered a cover, great service, agents asked me questions concerning the strap placements, and measurements. Answered all my questions. The skirt is a bit shorter than what I wanted, but that is my f... ãã£ãšèŠã
I want to provide an update. Last summer, I ordered a cover for my round rotospa wiht the following upgrades: reinforced hinge, 5" skirt length and fully insulated hinge. The cover fit perfectly an... ãã£ãšèŠã
I had to pleasure to speak with a sales representative, I think Jeremy was his name. He was very kind and patient and took the time to guide me through all the steps. One month later I received my ord... ãã£ãšèŠã
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Spa-Migo â Your Trusted Source for Hot Tub Covers, Swim Spa Covers & Accessories At Spa-Migo, we specialize in hot tub covers, spa covers, swim spa covers, and roll-up swim spa covers, providing custom-fit solutions for over 5,000 models. With more than 20 years of experience, we are committed to delivering high-quality, durable, and weather-resistant covers that protect your spa and extend its lifespan. Whether you own a traditional hot tub, a swim spa, or a specialty model, our covers are designed to provide a perfect fit and superior protection. Premium Hot Tub Covers Built to Last Our replacement hot tub covers are crafted using high-density foam insulation, reinforced stitching, and a vapor barrier to prevent water absorption. These features help improve energy efficiency by trapping heat inside your spa, reducing energy costs, and extending the life of your hot tub. Our swim spa covers and roll-up swim spa covers offer the same level of protection, ensuring your spa remains clean, insulated, and safe from the elements. Custom-Fit Spa Covers for Every Brand & Model With over 5,000 models supported, we make it easy to find the right hot tub cover replacement for your specific spa. Whether you need a standard size or a custom shape, our team carefully verifies all measurements to guarantee a precise fit. We understand that every hot tub is unique, which is why we offer customization options, including different foam thicknesses, corner shapes, strap placements, and upgraded materials to meet your needs. Hot Tub Accessories & Parts to Complete Your Spa Setup In addition to our premium covers, we also offer a variety of hot tub accessories and parts, including: Cover lifters for easy removal and storage. Replacement locks and straps for added security. Upgraded vapor barriers to prevent water absorption. Thermal insulation upgrades to enhance heat retention. These accessories help extend the life of your spa cover while making it more convenient to use and maintain your hot tub. Fast & Free Shipping + Industry-Leading Warranty We provide fast and free shipping to most locations, ensuring your new hot tub cover arrives quickly and hassle-free. Plus, with our 10-year warranty, you can feel confident that your investment is protected for years to come. At Spa-Migo, customer satisfaction is our top priority. Our knowledgeable team is always available to assist with measurements, material selection, and any questions you may have to ensure you get the best cover for your spa. Order Your Custom Hot Tub Cover Today! Upgrade your spa with a custom-fit hot tub cover from Spa-Migo. Experience superior durability, energy efficiency, and convenience with our premium spa covers, swim spa covers, and accessories.
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Worst customer service ever
Worst customer service ever. I requested delayed delivery because I was out of town two weeks ago, and I still have not received the new lid nor any timeline on when to expect it. Calls and emails get one line responses and nothing happens.
The staff were pleasant
The staff were pleasant. They sent the spa cover folding the wrong way.
They said they would send the correct one but I have not gotten word yet. Itâs been weeks.
Decent product, Poor delivery
Decent product, very poor delivery.
The product was correctly prepared and shipped after 10 days. The cover seems well built and comes with a label indicating made in Canada. The fit and finish are good.
It took almost 30 days to go from Mississauga Ontario to Golden BC. It was difficult to get information about the shipment progress until the last 5 days. Even then the hand off from one carrier to another was not well communicated.
Super bon service super beau couvercleâŠ
Super bon service super beau couvercle je le recommande fortement à tout le monde
So far so good.
Price was reasonable
Price was reasonable. Specs fit well.
Customer service was responsive. Delivery was as described.
Very positive experience for me!
Paid for rush delivery
Paid for rush delivery. Still took 4 weeks and I had to go pick up at courier as they said it would be 3 more days before delivery.
I live just outside Edmonton, Alberta
Product itself seems ok. Have not been able to monitor efficiency.
Cover is a 5* but production/shipping 3*
As far as the cover itâs definitely a 5 stars but they certainly loss points with production time and shipping especially when a customer pays for ârushâ it was supposed to be 10 days to make it and it took 2 weeks then another 2 weeks before it shipped. Cover is good quality and looks good and the fit is perfect I upgraded for the Aquatex material and the 5/3â thickness. Highly recommended. New cover is 10 times light than my old one.
I asked a lot of questions and you wereâŠ
I asked a lot of questions and you were very patient. Also liked the free delivery to the door.
Thank you!
I ordered a Caldera Kawai spa cover
I ordered a Caldera Kawai spa cover, the fit is way too loose for that particular model. Strings were left on cut around the seam. Overall, for the money dissatisfied with the quality and the fit. My last Spa cover had a much better fit, and thicker quality vinyl material.
Spa cover
Spa-Migo provided an excellent experience from start to finish. My spa cover arrived even sooner than expected, and their customer service was truly outstandingâsome of the best Iâve ever experienced. I highly recommend them!
The cover came with an error madeâŠ
The cover came with an error made during manufacturing the product and the company responded by replacing with a new cover.
I didnât receive the hot tub cover asâŠ
I didnât receive the hot tub cover as promised in fact, there was no contact and after waiting over a month I finally called to find out the status of my order only to be told that it had not been processed. Additionally, Jeremy, the individual I was working with said he would call and talk with the company to see if there was something they could do to compensate for this and he would call me back that never happened either. Just not a company I would recommend to anybody.
Last summer
I want to provide an update. Last summer, I ordered a cover for my round rotospa wiht the following upgrades: reinforced hinge, 5" skirt length and fully insulated hinge. The cover fit perfectly and while a bit thicker than the original, it opened and closed easily. The long skirt requires a bit more care when closing, but the extra insulation reduced the time the pump needed to run during our very cold Ottawa winter, so I was very happy with the extra insulation. The folks at Spa-migo were professional, easy to get in touch with and the cover was delivered within the time frame promised and arrived in excellent shape. I would not hesitate to deal with them in the future.
Phenomenal Customer Service and Product
Alex was super helpful, great follow up and helped me measure my cover to get the correct fit. Would purchase again and I love the color options and fit.
Great Service - Good quality !
Ordered a cover, great service, agents asked me questions concerning the strap placements, and measurements. Answered all my questions.
The skirt is a bit shorter than what I wanted, but that is my fault; I didn't measure it properly and gave them the wrong information. Otherwise, great job!
10/10
I have not experienced customer service like this IN YEARS! I absolutely love my new cover and the whole process was just seamless. Thanks again !
Excuses, no warranty, your on your own.
I sent them photos of a tear in my brand new hot tub cover. They asked for photos and I thought this is great, I feel acknowledged.
I the received a response syimply providing a link to their warranty terms and conditions and a note saying it is not covered under warranty.
Their solution was for me to go buy flex seal and use that on a brand new cover.
Every aspect surpassed expectations
Ordering was easy online. Customer service reached out before making the cover in order to be sure the order looked right. They took the time to talk to me to ensure it would be made exactly the way I wanted it. They noticed that I ordered a cover for the cover that was bigger than it needed to be and asked if I wanted a smaller one (which I did), and I was thankful for that. It arrived sooner than expected. Shipping cost was very reasonable. And the cover appears to be better quality (thicker, better material, more tightly sewn, perfectly-fitting skirt) than the spa manufacturer cover that I'd previously had. AND it cost hundreds of dollars less than if I would have purchased it through the spa manufacturer. I'm very happy with every aspect of the experience!
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