This company outshine others with customer service and quality product. Nothing is too much trouble, polite, friendly and professional to deal with. I have used them for a number of years and they ha... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have brought 2 spa trays but they are christmas presents for friends, one has a spa pool and the other has a hot tub I like the sturdiness of the tray and unlike other products I looked at this tray... もっと見る
企業が回答しました
We had purchased two products from Spa Store. The first was a filter that arrived first. This has made a massive difference to our spa's filtration and the second was a hard top spa cover, that was o... もっと見る
The arrival of the swim spa. The delivery, having it filled on the spot and having someone give us a lesson on use was fantastic. Slight downer not having the heat pump arrive at the same time, especi... もっと見る
企業情報
当該企業による記述
Spa Store New Zealand Limited has been in the Spa Business for over 10 years and as such, we have the experience and expertise to assist you with your spa parts, spa covers and spa chemical needs. You can relax, our Spa parts, Spa Chemicals, Spa filters and Spa accessories are amongst the highest quality available in New Zealand. We offer free shipping all over New Zealand on orders over $175+* (exclusions apply) and an easy, no hassle return policy.
連絡先
97 Great South Road, Greenlane, 1051, Auckland, ニュージーランド
- 0800-772786
- info@spastore.co.nz
- spastore.co.nz
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service quick delivery
Slow Delivery Times
Our Delivery seems to be slow these days, it takes a week to get a confirmation that it is leaving the warehouse. This does not include how long it takes to get it with the courier. In fact the courier delivered within a couple of days.
A wonderful helpful and friendly staff…
A wonderful helpful and friendly staff who were very knowledgeable and not pushy. Great follow up and product. Highly recommend.
SpaStore have been very helpful
SpaStore have been very helpful, going out of their way to make sure I'm getting the correct items before ordering.
Found exactly the spa filters I needed…
Found exactly the spa filters I needed on the SpaStore website, purchased them and they arrived in the post within a few days. Couldn't be easier.
Good communication from the spa store…
Good communication from the spa store to ensure I got the right fit for my spa
My experience was great
My experience was great - easy, fast, keep up-to-date on progress and everything just worked.
Spa Store "Watercare Startup Kit" incorrect labelling
Purchased a Spa Store "Watercare Start Up Kit". Product label and online store description state that it includes a Pipe Degreaser, however, it is NOT included & the instructions inside the container state it must be purchased separately.
All products are good
The products are good and well priced, however the delivery wait can sometimes be disappointing i.e. over two weeks delivery to Piha which is only 45km from Spa Store depot
Wonderful spa cover
Wonderful spa cover. Fits perfectly and difficulties I'd had with ordering were all sorted out by the manager Manpreet. Thank you for your help.
Very thorough with advice on getting a…
Very thorough with advice on getting a custom spa cover for our older spa. Super helpful and good communication. Cover fits like a glove.
Great Service Look online
Look online, product came as shown within acceptable time frame.
Great service
Thank you
Easy to order
Product easy to order that wasn't available at the local shop.
Order notification and tracking was good.
Only negative which should not reflect on SpaStore was that the courier delivered it to the wrong address!
Poor Customer Service
I purchased a set of Vortex filters at full price, happy enough with the product and delivery time. I was not happy that 10 days later you had an "end of month" special that would have saved me $69. Emailed you regarding this and received no response, I'm aware that your not obligated to refund the difference but it feels under handed and unnecessary.
Quick dispatch and good product (spa…
Quick dispatch and good product (spa steps). Rated 4/5 as the steps were a little trickier to assemble than expected (screw slots had not been pre-drilled so had to do this myself). Thanks
Perfect quick service and parts delivery
Disappointed as I called them to source…
Disappointed as I called them to source an item from their website, they told me it wouldn't be available locally for some time. Didn't even offer to put one aside for me when the order did arrive. I went through the process of contacting their Australian distributor and would have had to pay $100AUD to get it sent to me. In the end I spoke to the Spa distributor themselves who confirmed they did have the part in NZ. If Spa Store had a better inventory management process it would have saved everyone a lot of wasted time. I ended up buying two of the item so I wouldn't need to deal with them again for at least 2 years
follow up after problems
After some problems with my spa using the new product Silver Cove Pool Sanitiser. I was contacted by the manufacturer
It seems if you have a old spa pool it is advisable to use a non chlorine oxidiser ( oxy shock ) to clean the system
i have now done this and the system is working very well ,as our spa is inside it is nice not having the smell of chlorine
the instructions on the silver cove product make no mention of using the Oxy Shock
all is well now and working fine
Good experience 👍
Have ordered a spa cartige -filters ,was a perfect items what l was ordered a good communication on the way and a delivery of the parcel.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。








