SpaStore.co.nz レビュー 

SpaStore.co.nz からの回答

2024年10月8日

Hi Carol,

Thank you for your wonderful feedback! We're delighted to hear that your order arrived quickly and that you're happy with the quality of the item. If you need any further assistance, feel free to reach out.

Kind regards

SpaStore.co.nz からの回答

2024年10月8日

Hi Jill,

Thank you for your kind words! We're glad to hear you found our service efficient. It was a pleasure assisting you, and if you need anything else, don’t hesitate to get in touch.

Best regards

SpaStore.co.nz からの回答

2024年10月8日

Hi Andrew,

Thank you for your feedback! We're thrilled to hear that you were happy with the quick delivery and that everything is good. If you need anything else or have any questions, feel free to reach out. We're always here to help!

Kind regards

SpaStore.co.nz からの回答

2024年8月13日

Dear Sam,

Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced, and we appreciate the opportunity to address your concerns.

Regarding your order, we want to assure you that all parts supplied by Spa Store NZ Ltd are brand new and sourced directly from our trusted supplier. The features you mentioned, such as the appearance of the filter and housing, are standard for top load filters.

Since receiving your complaint, we've been actively working to resolve the issue. However, despite multiple attempts to contact you via phone and email, we have not yet received the necessary photo evidence to assess the condition of the parts in question. This step is crucial for us to process any refunds or replacements with our supplier.

We have provided options for resolution, including the return of the item for a refund. We understand that you may still be undecided about returning the product, which has been in use for over a month. Our policy, which aligns with our supplier's guidelines, requires the item to be returned before issuing any refunds or credits.

We remain committed to resolving this matter fairly. Please contact us at your earliest convenience to discuss the next steps. We need your cooperation to bring this to a satisfactory conclusion.

Thank you for your understanding and for allowing us the opportunity to improve our service.

Kind regards

SpaStore.co.nz からの回答

2024年8月13日

Dear Neill,

Thank you for your positive feedback! We're thrilled to hear that you've found our deliveries to be prompt. Ensuring that our products reach you on time is a top priority for us at Spa Store NZ Ltd, and we're glad to know we're meeting your expectations.

If you ever have any other feedback or need further assistance, please don't hesitate to reach out. We're always here to help and look forward to serving you again soon!

Best regards

SpaStore.co.nz からの回答

2024年8月13日

Dear Tony,

Thank you for your feedback, and we apologize for the inconvenience you experienced. You're absolutely right—communication is key, and we should have informed you about the potential delay between islands. We're sorry that you had to reach out to us first.

We're committed to improving our service and ensuring that our customers are always kept in the loop. We appreciate you bringing this to our attention, and we'll work on bettering our communication processes to avoid this in the future.

If you have any further concerns or need assistance with anything else, please don't hesitate to contact us. We're here to help.

Best regards

SpaStore.co.nz からの回答

2024年8月13日

Dear Gillian,

Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our ordering process easy and convenient. It's great to know that the free delivery and timely arrival met your expectations as well.

At Spa Store NZ Ltd, we strive to make every aspect of your shopping experience seamless and enjoyable. Your positive comments motivate us to continue delivering the best service possible.

If you have any other feedback or need assistance with anything else, please don't hesitate to reach out. We look forward to serving you again soon!

Best regards

SpaStore.co.nz からの回答

2024年5月10日

Dear Arby,

Thank you for your feedback! We're pleased to hear that you received a prompt reply and delivery, and that you're satisfied with the product. Providing timely service and quality products is our standard. If you have any further questions or need assistance, please don't hesitate to reach out.

Best regards

SpaStore.co.nz からの回答

2024年5月10日

Dear Johnson,

Thank you for your feedback! We're thrilled to hear that Manpreet provided excellent support throughout the entire process. Ensuring a smooth experience for our customers, no matter where they are located, is our priority. If you have any further questions or need assistance, please feel free to reach out.

Best regards

SpaStore.co.nz からの回答

2024年5月10日

Dear Andre,

Thank you for your feedback! We're committed to providing positive resolutions to any problems you may encounter. Our customer care team is dedicated to ensuring your satisfaction. If you have any further concerns or need assistance, please don't hesitate to reach out.

Best regards

SpaStore.co.nz からの回答

2024年5月10日

Dear Debbie,

Thank you for your feedback! We're thrilled to hear that you had a great experience with our service. Making ordering easy and ensuring fast delivery are priorities for us. We're delighted that you found exactly what you needed. If you ever need assistance in the future, please don't hesitate to reach out.

Warm regards

SpaStore.co.nz からの回答

2024年5月10日

Dear Kristen,

Thank you for your kind words! We're delighted to hear that you appreciated our fast service and the extra unexpected filter. It's our pleasure to exceed your expectations. If you have any further questions or need assistance, feel free to reach out.

Best regards,

SpaStore.co.nz からの回答

2024年5月10日

Dear Steve,

Thank you for your feedback! We're pleased to hear that you found our service prompt and efficient. Providing excellent service is our top priority. If you have any further questions or need assistance, please don't hesitate to reach out.

Best regards

SpaStore.co.nz からの回答

2024年5月10日

Dear Helen,

It's always a pleasure to serve you! I'm glad to hear that you found our service very good and prompt, as always. Your satisfaction is our priority. If you have any further questions or need assistance, feel free to reach out.

Warm regards,

SpaStore.co.nz からの回答

2024年5月10日

Dear Nicholas,

I'm delighted to hear that you experienced super-fast delivery! Your satisfaction is our priority, and we're thrilled that your order arrived promptly. It's fantastic to know that the unexpected free gift was a pleasant surprise and greatly appreciated. If you have any further questions or need assistance, feel free to reach out.

Warm regards,