This company outshine others with customer service and quality product. Nothing is too much trouble, polite, friendly and professional to deal with. I have used them for a number of years and they ha... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have brought 2 spa trays but they are christmas presents for friends, one has a spa pool and the other has a hot tub I like the sturdiness of the tray and unlike other products I looked at this tray... もっと見る
企業が回答しました
We had purchased two products from Spa Store. The first was a filter that arrived first. This has made a massive difference to our spa's filtration and the second was a hard top spa cover, that was o... もっと見る
The arrival of the swim spa. The delivery, having it filled on the spot and having someone give us a lesson on use was fantastic. Slight downer not having the heat pump arrive at the same time, especi... もっと見る
企業情報
当該企業による記述
Spa Store New Zealand Limited has been in the Spa Business for over 10 years and as such, we have the experience and expertise to assist you with your spa parts, spa covers and spa chemical needs. You can relax, our Spa parts, Spa Chemicals, Spa filters and Spa accessories are amongst the highest quality available in New Zealand. We offer free shipping all over New Zealand on orders over $175+* (exclusions apply) and an easy, no hassle return policy.
連絡先
97 Great South Road, Greenlane, 1051, Auckland, ニュージーランド
- 0800-772786
- info@spastore.co.nz
- spastore.co.nz
4.7
優良
2978件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Online shopping done well
Online shopping done well. The ordering was straightforward, and the package arrived well packaged and quickly. I even got some care instructions.
2022年12月4日
SpaStore.co.nz からの回答
Dear Steve,
Thank you for your feedback! We're delighted to hear that your online shopping experience with us was positive.
Ensuring a straightforward ordering process and providing well-packaged, timely deliveries are important to us. We're glad that we met your expectations in these areas.
We also appreciate your mentioning of the care instructions. We strive to provide comprehensive support to our customers, and including care instructions is part of our commitment to ensuring your satisfaction.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we appreciate your support.
Best regards
Speed of delivery
2022年12月19日
Hassle free shopping.
I have been ordering from the spa store for several years and never had a problem. They remember all of my details and provide a quick delivery service. The occasional sale prices are a bonus, too!
2022年12月12日
Speedy delivery great product
2022年12月19日
The arrival of the swim spa
The arrival of the swim spa. The delivery, having it filled on the spot and having someone give us a lesson on use was fantastic. Slight downer not having the heat pump arrive at the same time, especially for the first heating and getting to correct temperature, our power bill felt it. Once heat pump arrived power bill went shooting down and 100% happy with it all. My only concern I feel, is that the instructions on use are not comprehensive enough, especially around the control & use of jets.
2022年6月12日
I did not buy anything
2022年12月30日
SpaStore.co.nz からの回答
Hi Bruce,
Thank you for reaching out. We apologize for any confusion. We appreciate your interest in our products, and we would be happy to assist you with any questions or concerns you may have, even if you haven't made a purchase with us.
If you have any inquiries about our products, services, or any other information you need, please feel free to ask. We're here to help.
Thank you for considering us, and if there's anything else we can do for you, please let us know.
Best regards
Price and quick delivery . Having the products in stock and not waiting for your items.
Price and not having to wait for your items.
2022年12月28日
Quick, friendly and efficient
Quick, friendly and efficient service. They were so helpful and got me sorted in no time. Would highly recommend you to everyone!
2022年12月19日
The person knew what I needed and…
The person knew what I needed and helped me through the order.
2022年12月19日
Great shopping experience
Very easy to find and purchase online products. Fast and efficient processing and delivery with updates sent every step of the way.
2022年10月31日
great service -fast delivery
2022年12月18日
Good price and fast shipping
Great prices. Fast shipping. Only downside was not able to reach anyone on phone to ask a question.
2022年11月28日
I bought some simple silver because it…
I bought some simple silver because it was at a reduced price. Unfortunately instead of giving me the reduced price I needed to enter a code which I didn't read in the advertising part. I paid normal price. I understand it was my fault but the process was also not as clear as it could be.
2022年10月4日
SpaStore.co.nz からの回答
Dear Dennis,
Thank you for sharing your feedback with us. We apologize for any confusion you experienced during the purchasing process.
We understand that the requirement to enter a code for the reduced price was not clearly communicated in the advertising, and we apologize for any inconvenience this may have caused. We appreciate your understanding that it was ultimately your responsibility to read the details carefully, but we acknowledge that we could have made the process clearer.
We appreciate your feedback, as it helps us identify areas for improvement. We will review our processes to ensure that such situations are more transparent in the future.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to let us know. We value your satisfaction and want to ensure that you have a positive experience with us.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards
Fantastic product and great service…
Fantastic product and great service arrived in great shape and time.
Will purchase this again when on sale
2022年12月4日
Service was great received heater…
Service was great received heater within a week of ordering it promptly fitted it and it worked perfectly well
2022年11月17日
Re-ordering filter it was not obvious…
Re-ordering filter it was not obvious there was a scew thread filter and a caml;ock filter for my Vortex spa and it has taken too long to sort
2022年11月13日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。