La Sportiva レビュー 153

Buongiorno, premetto che le pedule le utilizzo una settimana in montagna all' anno e al più due giorni al mese nei fine settimana, dopo due anni la suola risulta corrosa e spezzata.
Le scarpe vengo spazzolate dopo l'uso e riposte in scarpiera. Sono rimasta veramente delusa dal prodotto e non lo consiglierei a nessuno. Mi piacerebbe essere contattata dalla ditta .
Ho dato 1 stella perché di meno non si può

La Sportiva retailers are beholden to the brand's processes, forcing you to deal with them, rather than where you made your original purchase. Unfortunately, when you try to contact them, they don't respond, and the only method to get in touch is via an online form. Beyond the bad customer experience, their shoes are poor quality. Outdoor gear shouldn't fray or scuff at the rate La Sportiva's products do. Don't waste your money.

Da cliente del brand mi trovo a dover evidenziare la pessima qualità sia del prodotto acquistato, assolutamente non conforme a quanto descritto, sia oltretutto del customer service.
A distanza di tre mesi ho rispedito indietro delle scarpe, garantite in Goretex, ma che in realtà non lo sono e quindi ci entrano litri di acqua.
Adesso non ho nè le scarpe, nè i soldi.....pessima esperienza, non mi rivedranno mai.

Ich habe zwei Artikel im Wert von 224€ für meinen Partner gekauft. Sie passen leider gar nicht.
Die Rücksendung ist unfassbar schwierig und kostspielig. Ich habe beim ersten mal versandt, der Händler hat es nicht angenommen. Also kam die Ware zurück. Ich musste erstmal ins Depot der GLS fahren. Die ersten 20 Euro futsch. Jetzt mit DHL wieder 20 Euro Versand nach Italien. Der Händler gibt mir das Geld bisher nicht zurück. PayPal ist nicht auch nicht hilfreich. Käuferschutz? Hier wird der Verkäufer geschützt, obwohl ich meinen Pflichten nachgekommen bin und beim ersten mal schon alles richtig gemacht habe.
Die Kommunikation mit dem LaSportiva Support ist gleich null. Bestellen sie nichts über die LaSportiva Seite, es sei denn sie sind sich zu hundert Prozent sicher, dass sie die Ware behalten. Sonst sitzen sie auf den Kosten, Ware und Versand.

Da acquirente incallito della sportiva...comprata lo scarponcino tecnico goretex trovato malissimo materiali non come una volta....scadenti messe 5 volte puzzano tantissimo....preso le raptor in 6 mesi tutte svariate rovinate....non sono come la sportiva di anni fa....meglio quelle del decathlon.....sconsigliatissime adesso

Nie wieder! Ich habe vier paar Wanderschuhe bei LaSportiva bestellt, um diese Anzuprobieren und die nicht passenden Schuhe zurückzuschicken.
Bei der Rücksendung wird kein Retourenlabel zugesandt. Außerdem müssen die Produkte nach Italien zurückgesendet werden. Dies verursachte Portokosten von über 20€. Der DHL Standardversand deckt die Höhe der Versandten Produkte nicht ab.
In den Rücksendebedingungen gibt LaSportiva zudem an, dass der Kunde das Risiko für Verlorene Rücksendungenn selbst trägt. Dies ist Rechtswidrig in Deutschland.

I sent for repair a pair of climbing shoes with a broken strap of normal use that were still under warranty, expecting I would get either a new pair of shoes or a refund. The company was always very slow to answer but eventually they said I would get neither of those. So, I asked for my shoes back. Simple, right? I have been waiting since November of last year for them and still nothing. Very bad customer experience.

Scarpe di buona
qualità.... ma lacci pessimi

Teure Zustiegsschuhe gekauft, deren Sohle nach einer (!) Saison runtergelaufen war! Das Preis Leistungsverhältnis ist vor dem Hintergrund solch minderwertiger Materialien, mehr als abenteuerlich!
Nie wieder

Do not purchase from this company , although the products are good if you ever need to return an item you simply will never get a refund so don’t bother , I’ve been waiting months for a refund and all am getting is “sorry post office is busy”
STAY AWAY

Terrible quality, arrogant delusional customer service. When paying a premium price, you expect at least a half decent product.
Stitching went after very light wear and they tried to claim excessive rubbing and wear in that area. They must be viewing different pics to what I sent because that is clearly not the case.
They should get zero stars but that isn't possible.
Under no circumstances give this company a single cent of your money.

Sendungen/Rücksendungen von/nach Italien sind Kostenintensiv! Porto und Zollgebühren mal 2. Dies wird bei einer Bestellung bzw. unter Infos zu Rücksendungen nicht kommuniziert. Bis eine Gutschrift/Rückzahlung kommt dauert es 4 Monate, dabei werden nur 70% vom bezahltem Betrag vergütet, 30% für Versand und Zollgebühren abgezogen. Obwohl ich bei FedEx Zollgebühren bezahlt habe beim Erhalt der Ware. Für eine Rückantwort von Kundenservice mind. 1 Woche. Rundum schlecht organisiert. La Sportiva wird nicht mehr gekauft.

Huge disappointment.
Both with La Sportiva´s customer service and La Sportiva´s product (gaiters).
I bought La Sportiva's gaiters and have mailed them many times, but they have not followed up on it.

Their customer service:
I ordered S / M, but the arrived product only said S. It seemed too small. Their website didn't say what shoe size it corresponded to, so impossible to know when you order the product from their website. They replied that they would get back to me, but nothing happened, then they replied that they had never heard from me (!) and that they would forward my request, which they didn't do either. I mailed them several times after that, but got no response from them at all. They forwarded me to a different company, who has nothing to do with them at all.
It was a simple question, yet no professional customer service action taken from them.

Their product:
It is simply not up to acceptable standard. Already after one try, the cords fell off from one shoe, then off the other one too. Ridiculous.
The hooks at the front didn't hold either but both detached from the shoes.
The zip at the back went up (!), thus the gaiters fell down and the whole point in using them was gone.
The top of the heel didn't stay at the ankles either, but curled down, so again the point in using them (=protection) was gone, as dirt, gravel etc got in between and inside of the shoes and was bothering the feet. Usesless product.

I have tried them with La Sportiva's own shoes (Blizzard), and also similar, so they should indeed be compatible.
The gaiters were expensive, so they should hold a standard, which they don't.

Useless product, very bad customer service.

Hope this helps for other people looking for gaiters.

R gds MS

Pessima esperienza in tutto
Mi trovavo in vacanza in zona ed ho acquistato due paia di scarpe all’interno dello store centrale di Tesero e già lì sono stato consigliato male del personale poco preparato
Tornato a Roma ho deciso che non era il caso di utilizzare le scarpe perché leggermente fuori misura rispetto al mio piede
Mi viene in mente di chiamare e chiedere il cambio taglia quando mi viene risposto che loro non gestiscono cambi taglia per spedizione e che sarei dovuto andare in negozio entro un mese se avessi voluto un cambio,di conseguenza essendo io di Roma e solo un viaggio andata e ritorno tra carburante ed autostrada mi sarebbe costato 200/230 euro,chiedo la cortesia di poter spedire a mio carico le scarpe da me acquistate e solo dopo visione e accertamento che non fossero state usate avrebbero potuto valutare e rispedire sempre a mio carico le scarpe del numero giusto
Ho parlato con più commessi,ho mandato più mail al negozio ed ho ricevuto sempre la stessa scortese risposta e al centro assistenza clienti non si sono neanche degnati di rispondere
Una vergogna che un azienda così grande non gestisca resi per per spedizioni
Sconsiglio vivamente l’acquisto nel negozio fisico perché il personale é pessimo,impreparato e scortese!mi chiedo perche ci si faccia meraviglia quando al giorno d’oggi i negozi fisici stiano scomparendo a favore dell’online
Meglio relazionarsi con uno schermo più tosto che con persone poco capaci e mal disposte nei confronti di una qualsiasi soluzione differente dal protocollo che per loro stessa comodità applicano in ogni circostanza
L’esperienza di acquisto più negativa di tutta la mia vita da consumatore

I will start by wishing if I could it the lowest possible star if I could! one of the worst shoe experience I had, from customer service to the quality of shoes to the amount of money you spend on! I bought of shoe which photos are added also here in beginning of April 2025 , after getting tired of trying other shoes stores in Trento. They gave me this shoe of 215 Euros , that is not small amount for the shoe though, I risked to buy so I bought during buying couple of young guys who run the shop also assured me that it has 2 years warranty, if if things break in shoe I can return! taking on to their promised I bought it. With in just just month I started to feel that I am tricked to buy the most lowest quality for the highest price. The shoe was extremely hot inside, though it says its breathable but not at all. It is extremely hot that it your feet turn into the seekness. Secondly its sole started to getting off from the parts, thirdly you could feel the water coming in in rain , though promised as the water proof. Upon returning it to the stores, it went through the Italian bureaucracy and later upon asked telling me that they can't return! The young seller at the shop trying to give me thousand excuse but useless. I returned 2nd time they didn't accepted. the story is long but I will make a video also. I think they make this shoe in china for 10 euros and sell here for 215 euros. all tricked. I lost the money! will never suggest anyone to buy this low quality.

Ich hatte in kurzer Zeit drei Paar Bergschuhe verschiedener Modelle der La Sportiva Aequilibrium gtx gekauft – zwei bei Sport Conrad und eines bei Sport Förg.
Leider hatten alle drei Schuhe nach sehr kurzer Nutzung Qualitätsprobleme:
– Bei einem Paar riss die Sohle,
– bei zwei Paaren hat sich das Innenfutter gelöst.

Alle drei Reklamationen wurden zwar problemlos abgewickelt, was ich sehr schätze, aber bei Schuhen in dieser Preisklasse erwarte ich deutlich mehr Haltbarkeit und Verarbeitungsqualität.

Daher kann ich La Sportiva in diesem Preisbereich derzeit nicht empfehlen, auch wenn der Service der Händler sehr freundlich und kulant war.

Keine Reklamation möglich. In italien im Geschäft gekauft. Man bleibt auf einem fehlerhaften Produkt sitzen. Daher rate ich: finger weg von la sportiva.
Das ist wirklich schäbig.

Metto una stella perché non posso mettere di meno,ho acquistato due scarpe,ho speso 52 euro, prezzo ottimo peccato che sono due mesi che aspetto,e nonostante miei solleciti, non ho ricevuto neanche un chiarimento, sconsiglio vivamente qualsiasi tipo di acquisto,

Scarpe costose, ma di pessima qualità!Ho acquistato un paio di scarpe della sportiva da trekking e dopo due volte che le ho messe si è staccato il ferma lacci, dopo nove mesi dall’acquisto e dopo averle usate solo un paio di weekend nei sentieri di montagna, si è consumata tutta la suola! Le sconsiglio a tutti!

Zwei Artikel bei La Sportiva bestellt! Ware dann viel zu klein und abweichend von den Grössenangaben. Also Retoure angefordert und dann auf eigene Kosten nach Italien geschickt ! Gehört habe ich seitdem nichts mehr! Unternehmen reagiert nicht auf Anfragen und stellt sich tot! Habe jetzt Kreditkartenunternehmen informiert, das die Zahlung gesperrt wird! Werde dort nie wieder etwas kaufen! 0 Sterne wäre die richtige Bewertunf