Spreetail レビュー 

Worst seller on the planet. Avoid these clowns at all costs. You will get screwed over if you buy anything from them.

Believe me if I could give 0 stars I would. Ordered a pool from them through Walmart, they lost it mid transit. Get a refund and go to Amazon and order a pool through there (didn’t check the seller), was suppose to be delivered this morning and now it’s been delayed. I do not understand how this company is still operational.

They sent me a POS Arcade machine that cost $500 and I spent 3 hours building it. The thing never powered up. I contacted TEMU who they sell through and the company refused to send me the new power parts. They want me to take it apart and put it back in the box. You know thats going to be a chore. The construction on the newer star wars machines by this company are garbage. I bet you anything, I will never see a dime back. DO NOT BUY ANYTHING FROM THEM!

I would give it 0 stars if possible. DO NOT USE THIS COMPANY. They are a toal scam. Grill came in a damged box and was dented. We returned it and they gave us a 50% refund saying that since it was damaged they were charging a restocking fee. Luckily Amazon stood behind their policies and gave us a full refund. This SCAM company needs to be shut down and I will be sharing my experience with the Better Business Bureau.

SCAMMERS. AVOID AVOID

I don’t pretend to be a scamming expert but whatever this company is up to is complete fraud. Made a purchase on Amazon on Saturday for a Monday delivery. Monday rolls around and it’s not been dispatched yet. Emailed them and they promise they are processing it.

Amazon then email to tell them to confirm they will deliver Monday as promised and they reply saying it’s out of stock and that in order to get a refund I need to cancel the item (presumably part of the scam).

It’s not good enough. I rearranged my house and garden for this purchase and am now out of pocket.

This company are taking advantage of Amazon customers (to what end I’m not sure) but it’s definitely fraud.

This is the second time I have purchased a pool from Spreetail, through Amazon on June/9/26 and Amazon on July/4/26 and unfortunately the exact same thing happened again.
Before placing the order, I was given a specific delivery date. However, shortly after my payment was processed, I received an email saying my order would be delayed, without providing a new delivery date.
After spending a great deal of time trying to contact customer service, I was finally given another delivery date much later than originally promised. I trusted that commitment and waited again. When that date arrived, my pool still was not delivered.
This has now happened to me twice. Advertising delivery dates that are not honored, changing the timeline only after the customer has paid, and then failing to meet the revised delivery date is extremely frustrating and disappointing.
I cannot recommend Spreetail based on my experience. If you cannot meet the delivery date shown at checkout, you should not advertise it. Customers deserve honest shipping estimates and reliable service.

Order the same item on two different occasions through Target. Both times I received an email saying my order was canceled with not other explanation. Both times the target website stated the items were in stock.

I was appalled to be charged a 50% restocking fee for an item that was returned unopened! Despite numerous feedback messages and requests for documentation, Spreetail still refused to reimburse me for the total charge for my return.

Scam Company!!! When we ordered our above ground pool, they presented a delivery date within a few days. As soon as the order was placed, they sent a revised delivery apologizing for the delay, and did not present any return policy on the invoice. Nearly a week into this the Amazon purchase record still does not show any delivery information other than a Fedex tracking number that has no delivery date. We eventually found that for a $168 purchase, they would only refund $16. Customer service was someone in India we could barely understand. Look at all the negative reviews and avoid this company, they are another total scam-shop!

Missed delivery promise, seller knew it wouldn't arrive, then shifting timelines
I purchased a pool pump through an eBay listing for VM MP, LLC, fulfilled by Spreetail, which advertised "FREE 1-3 Day Delivery" and guaranteed delivery by July 1. That delivery date was the entire reason I bought the item — my pool was inoperable and I needed it urgently.
The item did not arrive by the promised date. Spreetail offered a $20 discount early on as an apology — before any real resolution was attempted — which suggested they already knew the item would not arrive on time.
When I asked to cancel and receive a refund instead, Spreetail refused, saying the order was "already in transit" and I'd need to wait for it to arrive and initiate a return through eBay. What followed was a pattern of shifting deadlines: I was first told a 4-business-day window would close July 7, then told it would close July 3, then told it had moved again to July 6 — each revision pushing resolution further out. The fact that this window kept moving suggests the seller couldn't confirm whether the item would arrive within 4 business days at all, let alone by the date originally promised. Meanwhile, eBay's own tracking showed the package scheduled for delivery on a different day entirely than any of the dates I was given.
I reached out to VM Innovations directly hoping for better support, but got no meaningful resolution there either.
If you're considering buying from this seller expecting the delivery guarantees advertised, be cautious — my experience showed those commitments are not reliable, and getting help when they're missed is a frustrating, drawn-out process.

Iv tryed to contact you for over a week for a next day delivery item

This is was sold via b&Q do not order from this seller or B&Q when there using people like this

Absolute fraud. I bought an item on Walmart Marketplace and they shipped me the completely wrong item. Then I had to do all the leg work of returning it, filing a complaint with Walmart, etc. Nothing to show for it and still trying to get my money back. NEVER order something from this company and never use Walmart online, they do not back up their purchases for fraudulent companies like this one.

They should be investigated. Selling faulty merchandise on Amazon and then charging a 50% restocking fee after items get returned. Scam.

I had to give at least one star to even write in the box. I think that this company has l lot of issues and should not operate. Lack of customer service poor communication skills and zero empathy. Base on conversations I have recorded with them I will take action unless someone with authority responds to this review.

NEVER ORDER FROM THEM FOR POOL COST 80$ THEY WANT TO CHARGE 50$ RESTOCKING FEE, FOR POOL I DIDNT EVEN OPEN

I called this with my order number and receipt of the pool 1 purchased .It's missing a main t bracket. I'm locked out of the tiktok account account I purchased it with after switching phones so now they refuse to send missing part even with receipt name and address and email confirmation. Dont trust them

Absolutely awful company, avoid at all costs! I ordered item through B & Q so thought it would be safe! Feel really let down by B &Q, can’t believe they’re associated with this horrid company!!

I would not recommend buying from this seller. I purchased an item for a lake trip we ended up not taking, so the package was never opened, used, or even removed from the shipping packaging. It sat untouched by my front door for about two weeks, and I returned it exactly as it was delivered, within the return window provided.

Despite that, the seller charged me a $50 restocking fee and claimed the item was returned in a different condition, which is not true. When I contacted Amazon, they confirmed the return was completed within policy and that the restocking fee should not have been applied.

This turned into a huge waste of time and energy over an invalid fee for an item I never opened or used and returned on time. I would highly recommend NOT purchasing from them.

Absolutely horrible customer service, purchased a pool through Lowes from this retailer and they delivered to the wrong address and said there is nothing they can do, now I am out $700.

Horrendous!! Sadly this was the supplier through B&Q -- DHL lost the parcel .. which is not their fault .. but taking 3-4 working days to reply and then when I ask for a refund for the item that was lost .. only offering a replacement.. which I didn't want.. after asking again for a refund they didn't respond to 3 messages over the space of 7 days.. only responding after B&Q refunded my item and messaged them .. making them reply to me .. awful service .. will be thinking twice about using B&Q if they are using this supplier..