Spreetail レビュー 

I bought a pool from them on tictok and I never received it they sent me 6 container with covers and I called no response for 24 hours already I've reported them to the better business Breau I told my bank about fraud they did on the package it has 2 different addresses for delivery

One star is generous. Or ordered a £149 garden box and while it arrived a day early it was a repackaged box from, I'm assuming, a return. It was poorly packaged, no plastic, broken styrofoam put into a box and wrapped with three nylon straps. They did not include the instructions or the hardware. They are polite and responsive with lots of "I appreciate your frustrations" "we are working to get this matter resolved" but no action. I'm still trying to get the package collected and refund issued, despite telling them when they can collect. They're ignoring my request for refund. UPDATE: After asking me for my preferred pick up date, which I had already done in prior messages, they wrote again to say that their only availability was 15th- 19th. I gave up and told them to collect on the 15th. The refund would only be issued once the product was back in their warehouse. I spent a week trying to get them to collect the item that was not a complete package in the first place and I still have to wait for a refund??? In the meantime, you'll notice that they responded to this review below. So, I followed up on Sunday 14th to their suggested contact info with my order number and my name and explained the whole situation. They wrote back a few hours later telling me that they're having problems locating my order. They requested that I provide my name and order number (I DID THAT IN MY PRIOR EMAIL) and my postal code. I provided all of that early Monday morning and in mid afternoon the order was picked up. They wrote again AFTER the item was collected with more problems finding my order and asked for more order numbers. AGAIN I wrote to say that the order was already collected and that they had no idea what was happening with my situation. Here's the kicker...They wrote AGAIN, early Tuesday morning telling me that I needed to contact a specialised support team so they can "expedite the review process"!!! What are they talking about???Now I'm waiting for my refund. This is one seriously incompetent business that should not be selling on Amazon or anywhere. It's astounding that they even exist.

I ordered a product from this company off of Amazon. The order never shipped. They said they had problems with the tracking number. They offered me a 47 dollar discount which I accepted. A week later, after still not receiving the product, I reached out again. They said they would I would have to wait a couple days for a response. They said if a refund is to be issued or if I refuse the order I have to pay $167. This makes absolutely no sense. Joshua Ketter is the CEO of this company, he should be ashamed of himself.

June, 2026: We bought a stroller through this third party Amazon seller. When we received it, we opened it, without removing anything from the carton, retaped it, and folllowed their instructions to return it. Shorty after they received it, we were provided a $165 refund, half of the $340 purchase price. The reason they provided was that it was used and not in sellable condition. If that is the case, thats the condition they sold it to us in, because we didn't unpack it. Multiple efforts to make our case with the company have resulted in the same automated message, denying our appeal. A google search reveals that this company has an established pattern of these practices. Run, don't walk away from doing business with these people

Ordered a Children’s garden slide from Amazon with 2-3 day delivery that worked as an Eid gift for my grandson. Message from Spreetail via Amazon was that it would be delivered 1 day late. On checking that day, the item had not been dispatched for delivery. Contacted Spreetail directly because Amazon refuse d all responsibility for the delays and they told me the parcel was missed by Evri. 2 days later, I had a reply from Spreetail saying my order would be delayed by a further 2 days and they offered me 10% for the inconvenience and disappointments. By this time, I had to buy a different present - an extra £50 of unplanned for purchases. My next message was that the slide wouldn’t be delivered for a further 7 days. After replying to that message, 1 day later I received an other message saying delivery was unknown. I then cancelled the order.

Spreetail along with their discount shipping partner, OnTrac, are an embarrassment to Amazon and a pain in the a** to their customers (me). Of the hundreds of Amazon deliveries shipped to me, only one delivery service delays the delivery (if they deliver at all) due to the need for address clarification: Not FedEx. Not UPS. Not Amazon. Only OnTrac will consistently pause delivery because they can’t locate the address (apparently their people don’t understand GoogleMaps…) I think I finally got Amazon to issue an order cancellation. In the meantime, Spreetail is holding my product and $$ hostage. FYI Spreetail “customer service” is offshore (Philippines) , so don’t count on help there. Lesson learned: Never buy from the Amazon seller, Spreetail.

Received a damaged a/c condenser, didn’t open the box for about five weeks. When I opened it…surprise! It looked like it had been pushed off the delivery truck. Guess who washed their hands of the problem - Spreetail! Buyer beware!

Edit - not only was the piece of junk beat up when I received it, now that I’ve completely unpacked the head, it’s missing parts! Not sure why I’m surprised. Thanks Spreetail!

Edit #2 - received the nonsense email from Spreetail customer service asking me to contact them (trying to make it look as if they care). Contacted them, received the same response as I did when Amazon was involved, basically sorry we can’t help you.

Absolutely useless!!!
They are listed as a "Verified Seller" on B&Q so thought they should be ok to buy from. Very wrong. The listing (for a child's slide) said next day delivery, which is "confirmed at checkout." This was the sole reason for buying it through B&Q, as the same item sold by Spreetail on Amazon said 4 days. By the end of the next day there was no update on the order and no item delivered, so I contacted them through B&Q to request a shipping tracking number. A day later I still hadn't heard anything so I escalated it with Paypal and B&Q. The next day (3 days after placing the order) I got notification from Evri that they were expecting my parcel. However, the tracking number supplied didn't work. The following day (so in line with the Amazon listing) the item was delivered, in a box that was heavily torn and damaged. Amazingly everything was still in there so I accepted the delivery. I never got any response or updates or feedback from Spreetail, or B&Q. After reading the other reviews (which I wish I had done before placing the order)I honestly think the only reason I got my item was because I raised a claim with Paypal and B&Q. I will definitely never buy anything through them again.

Avoid ordering from this company. Product was damaged and they charged me a restocking fee. I’m currently trying to get Amazon to refund the money directly

I bought a paddleboard from them, and it burst at the seam at the first use. The company did not issue a refund. They are a scam.

I placed an order that accidentally doubled one of my items. Unaware of the fact I received two of the same set of speakers. After installing everything and also having to return a set of 6x9 speakers that didn’t fit to a different retailer I started my return process. First seller accepted an open package with no issues or questions just what type of shipping return label. Spreetail on the other hand took me 2 days past return policy, which was 17 days.(15 day Policy) Messaging in an automated system that only responds once every 24hrs. Once notified they refused to accept an unopened item that was accidentally ordered twice. Poor poor services. Only 2 days past return policy that I started before the 15th day.

Where is my parcel? There’s no way of contacting you to find out where my parcel is. Have you lost it? What the hell is going on?

SPREETAIL IS THE WORST> They sent me plastic furniture instead of trampoline parts. I tried ot buy this for may kids birthday and they have been a NIGHTMARE. There is nobody that can help. They tell you they will call back, yet THEY NEVER CALL. They are a toxic seller. Do not engage them in any sort of business.

They lost my package after I had been waiting on it for 3 days , and instead of shipping with overnight shipping or same day shipping , they gave my package to fed ex, who then said it would take 3 days to receive the item. Then they said not only would they not refund me , they could only offer a refund of $12 for the inconvenience, when they lost a package worth $150.

DO NOT BUY FROM THIS COMPANY! Your delivery will come in pieces and will be lucky if it’s all in tact when it arrives to you.
When I ordered the items from them, they all came in boxes that looked like they were smashed and banged. The boxes and materials they use to ship your items are so cheap that you’d be lucky if it comes in one piece. I requested a refund and returned the items as is, without opening it in all its original packaging.
When I got to FedEx they said we can’t accept this and I told them this is how it was delivered to me. LOOK AT THE CONDITION OF THESE BOXES! They reboxed it for me and charged me about $63 for it. I requested that the company reimburse me for the cost of this and they denied me. I would have never accepted delivery if I saw the condition of these boxes in the first place but they were dropped off anyway. Now I’m left with eating up the cost.
Their customer service can’t accept that they messed up with the packaging of their items and now their customer has to suffer from it.
If that’s how you treat customers, DO NOT EVER BUY FROM THEM AND LOOK ELSEWHERE!

THIS IS A WARNING BEFORE YOU BUY! SAVE YOURSELF THE TROUBLE AND MONEY!

Absolute scammers. Item never arrived, they strung me out on a delivery date and then refuse to refund. Horrendous Amazon seller and should be investigated by the DOJ.

This is a return problem. I returned a product that was never used, opened, or even moved from delivery drop off area. FedEx picked it up and when I got a response from the seller saying it was damaged beyond sellable condition and they were charging me a 50% restocking fee my jaw hit the floor. How can something that I basically never touched with the exception on placing the return label on it could be damaged (unless Fedex damaged it) which they should take that up with Fedex. The product in question was w/tax $142 and I received a refund of $71. I spoke with them (chat, text) several times and Amazon reached out to them and they elected not to do anything. This seems very untrustworthy to me.

I asked them how you empty a pool they sold. I asked did it have a plug to empty it. It was a 6 foot by 15 inches a kids pool but nonetheless it held a lot of water and that was something you need to know and their response was they did not know and I should call the manufacturer. I let them know they should know their products and a customer should not be inconvenienced by having to contact someone else. I deleted it from my cart. Im not going to deal with a seller who doesn't know an answer to such a simple question and necessary question and I'm sure others have asked the same question and I told them it should be in the product description anyway. The seller did reach out to me again and was unwilling to reach out to the manufacturer. So this seller is not someone I'll be buying anything from and just as and additional detail the pool was $89 dollars so not cheap and I'm not taking a chance there's no plug to empty it not for that price. A friend of mine was going to order it until I told her what happened so she's not going to purchase it either.

Wish I’d read reviews before purchase. Custom services are pretty quick to reply but say basically they can’t do anything. This company, plus Evri as the courier what could possibly go wrong …. everything! Fortunately Amazon will refund - I’m guessing that’s what this company is relying on. Avoid.

I ordered a bundle of 4 bags of chicken run sand and only received 3. I left the seller know right away and the driver knew too. He told us that it probably got put on the wrong truck and it should come soon. Still not here and now Spreetail is saying it shows as delivered to the same address all on the same day. I called Fed Ex and they are investigating it, but says it shows as all delivered together. So the Fed Ex driver is lying. Spreetail had the nerve to tell me that since it was a bundle package they cannot refund for one. Ever hear of something so stupid? They said to contact my credit card co to tell them it was not received and they should have insurance to cover the cost. WHY is that my problem. So I am sending the 3 back and since they can't refund for one, they have to credit my account for the whole amount and can't charge me for one. I'm tired of getting ripped off so no more online shopping with these seller or walmart. Worst customer service, even worse than comcast/exfinity.