I received my order in a timely manner. Front windshield moulding fit well however the technician was not able to install it since the window clips did not fit properly. He told me they kept popping o... ãã£ãšèŠã
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The folks at Ground up are wonderful and polite. I am fortunate to do will call pickup. Great experience every time. They continuously try to supply the best quality restoration parts to us. I purchas... ãã£ãšèŠã
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I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... ãã£ãšèŠã
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Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why donât you just add that offer to stuff in progress? Your marketing team knows wh... ãã£ãšèŠã
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When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
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2 Commerce Blvd, 32164, Palm Coast, ç±³åœ
- 2032351200
- info@ss396.com
- ss396.com
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Wrong parts for the car wrong yearâŠ
Wrong parts for the car wrong year false description does not fit 86-88 SS need to change description
2026幎6æ10æ¥
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ss396.com ããã®åç
Hi David, sorry to hear you ran into this issue. I see you already went to our claims department which acted promptly on getting a shipping label sent out to you. Once the item is returned, the refund will be issued. Also sending to our product team to get the item updated. Once again, we apologize for any inconvenience this may have caused.
Package tray was delivered quickly andâŠ
Package tray was delivered quickly and was the correct part for my 1971 Nova
2026幎5æ23æ¥
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ss396.com ããã®åç
Glad your order went well Bob! Thanks for the review.
Shipping cost almost as much as theâŠ
Shipping cost almost as much as the part,seems high.
2026幎6æ1æ¥
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ss396.com ããã®åç
Hey Jeff, unfortunately with the high fuel costs, shipping rates have gone up a lot. It really affects the small stuff. We do have promo codes for free shipping, but you would need to be over $299. But always watch your email for promo shipping sales!
likpoor shipping the product
like the product, but recieved partial of hardware on Thursday but did'nt recievce control arms until Saturday.
So i had to wait 2 more days before i could start instill new units! Was to happy having to wait addition days.
2026幎5æ28æ¥
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Correct parts all in one bundle
Correct parts all in one bundle. Free shop for Memorial Day was a plus.
2026幎5æ29æ¥
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ss396.com ããã®åç
Glad to hear your shopping experience with us went well Brian! Thanks for the five stars.
I only received 2 pcs of line item 1
I only received 2 pcs of line item 1
I did not receive ,SS396.com Restoration Parts Catalog -
2026幎5æ16æ¥
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ss396.com ããã®åç
Hi Frank, catalogs can take about 5-6 weeks to arrive. I don't have an order number or your last name, so I can't check on you order. But if it has been longer than that, give us a ring and ask a CSR to rush one out for you! Sorry for any inconvenience.
Had in stock what I needed and receivedâŠ
Had in stock what I needed and received on time and no damage.
2026幎5æ21æ¥
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ss396.com ããã®åç
Thank you for the feedback and for shopping with SS396!
Great products and sellers
Great products and sellers. A+. Not one missing item. All parts are accounted for.
2026幎5æ30æ¥
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ss396.com ããã®åç
Hi Antonio, thank you for the review! Glad your order went well!
parts fit and great time for getting it
2026幎5æ29æ¥
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ss396.com ããã®åç
Thank you for the feedback, and for shopping with SS396!
The directions for the installationâŠ
The directions for the installation wasn't very good
2026幎5æ28æ¥
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ss396.com ããã®åç
Hey Mark, I see you spoke to a CSR who got more information. We will take that into account and get back to you with any updates. Thanks for the feedback.
Product met expectation as usual
Product (Dipstick)met expectation as usual. Here is my concern. When I looked up thr part it showed $15.81 for delivery. When I checked out increased to $23 and some change. The young lady who took my order said there is nothing she could do that I must have seen it from a 3rd party site. I had her look up the part number on line as she saw it was your site. She stood by that she couldn't do anything. I find it hard to believe that your company wouldn't make it right based on the online pricing. I just did another search for a Dipstick for a 70 MONTE CARLO big block and ss396 still shows $15 and some change for delivery.I took a screenshot to share with you. I'm not crazy or being a pain. I'm willing to share with you so you can adjust your advertising. Feel free to call me or send me a email address to share with you.
2026幎5æ9æ¥
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ss396.com ããã®åç
Hi Richard, you must have seen it somewhere else, as shipping cost is reflected at the checkout screen only. Sorry for any confusion!
I like the material and the order gotâŠ
I like the material and the order got processed correctly. A little disappointed with the lack of communication created by the direct shipping. Allâs good
I did respond to the email prior to this one, saying I hadnât received it. I was incorrect, my neighbor took the package in out of the weather.
One more thing, thereâs no indication as to what piece fits whereâŠ..itâs the cabin insulation, precut kit and should have some directions as to how to index the pieces properly
2026幎5æ24æ¥
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ss396.com ããã®åç
Hey Lawrence, we apologize for the direct shipping communication. As we know that isn't as specific. As for the directions, if you need help with that, just give us a ring and ask to speak with one of of tech support people!
Bed Mat for 1969 El Camino
I received the bed mat for my '69 El Camino and it looks great! SS396.com had the best price on shipping, as it was a large rather heavy item. Came in great condition and I love it! ss396.com is Highly Recommended!
2026幎5æ1æ¥
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ss396.com ããã®åç
Great to hear that Linda! Thank you for shopping with SS396!
Steering wheel lacks spring required for electrical connection
Steering wheel looks great but there is a spring require in the wheel to hold the electrical connection against the backplate so the horn works. Without this this horns will not work, it will not pass inspection therefor I will need to return the steering wheel.
Help Please.
2026幎5æ23æ¥
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ss396.com ããã®åç
Hey Arch, it sounds like you may need a horn contact kit. Please contact customer support so we can help get you your missing part. Sorry for the inconvenience!
Conveniently showed up in the morningâŠ
Conveniently showed up in the morning we were spraying primer so scuffed it up and primed it right away
2026幎5æ16æ¥
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ss396.com ããã®åç
Hey Terrance, thank you for the five star review! We appreciate your business.
Fast shipping but order was short keyâŠ
Fast shipping but order was short key way and nut for power steering pump
2026幎5æ14æ¥
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ss396.com ããã®åç
Hey Mark, our apologies. Did you call and let someone know you were short those items? Thank you for the review as well.
ss396.com ããã®åç
Hey Funracer, thank you for the five star review! We appreciate your business!
We canceled the order and you said thatâŠ
We canceled the order and you said that you would cancel it. Now you shipped to me and charged you visa?
2026幎5æ19æ¥
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ss396.com ããã®åç
Hey Dan, I checked with our sales team on this. It shows the order was placed on 5/8, and the cancellation request was not received until 5/12. By that time, the order had already moved into the shipping process and could no longer be stopped before shipment. We apologize for the confusion regarding the timing and status updates.
With that said, we do want to help make this right. If you would like to return the item, we will provide a prepaid return shipping label, and once the item is received back, we will issue a full refund. Please contact our sales team to get this finalized, and answer any questions you may still have, at your earliest convenience. Thank you -
ss396.com ããã®åç
Hi Andy, thank you for the review and for shopping with SS396! We appreciate the business!
Quality belts very happy
2026幎5æ1æ¥
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ss396.com ããã®åç
Hi Stuart, glad that the belts worked out well for you! Thank you for shopping with SS396!
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