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ss396.com レビュヌ 

484
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TrustScore 5段階評䟡の4

4.1

自動車郚品店
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5぀星のうち3の評䟡

I received my order in a timely manner. Front windshield moulding fit well however the technician was not able to install it since the window clips did not fit properly. He told me they kept popping o... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The folks at Ground up are wonderful and polite. I am fortunate to do will call pickup. Great experience every time. They continuously try to supply the best quality restoration parts to us. I purchas... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress? Your marketing team knows wh... もっず芋る

䌁業が回答したした

䌁業情報

  1. 自動車郚品店
  2. 車䜓郚品提䟛業者

圓該䌁業による蚘述

When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.

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4.1

ほが満足

TrustScore 5段階評䟡の4

484件のレビュヌ

5぀星
4぀星
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2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 96に回答しおいたす

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4.1

すべおのレビュヌ

(484)

過去12か月のレビュヌ数: 193件

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5぀星のうち5の評䟡

First time ordering from ss396.com

Good prices compared to some other classic car outlets and fast shipping.
The parts I ordered for my 1968 Chevelle were really nice when I unboxed them.
I'm almost ready for summer driving!

2026幎3月24日
自発的なレビュヌ
ss396.com ロゎ

ss396.com からの回答

We love to hear things like this Frank! Thanks for shopping with SS396!

5぀星のうち2の評䟡

Poor support so far compared to other vendors

2 of 3 packages arrived quickly. The third package tracking (Fedex) shows it sitting at a GA location with no updates. I called Ground Up yesterday and was told to wait overnight to se if it changes and to call back if not. Today I call back and I'm told I needed to wait 10 days before they could process a claim. I asked if they could ship another replacement so I'm not holding up a shop bay & customer and we could deal with the missing item after the 10 day period - no go. They refused to help.
I run a restoration shop

2026幎4月2日
自発的なレビュヌ
ss396.com ロゎ

ss396.com からの回答

Hi Travis, we’re sorry to hear about your experience. After further investigation into the issue we found that a manager spoke with you right around when this review was posted. During that conversation, it was explained that while carrier claims do have a standard waiting period, we would still send a replacement at no charge. So your shop would not be held up while we worked through the issue on the backend. Our goal is always to keep our customers projects moving, especially when you have a vehicle in the shop and timelines matter. At no point was assistance refused, we were actively working toward a solution. If there was any confusion, we’re more than willing to resolve it and ensure everything is taken care of properly. Just give us a ring if need be!

5぀星のうち4の評䟡

Got the part really fast

Got the part really fast. Fit. Good. An. Works. Well. Ut not happy. About shippin cost. Was a throttle cae weighed less then 1 lb. An ut cost me 20 to ship it. Which. I thought was exsecive. But. I. Bit the bullet an ordered it any way

2026幎3月25日
自発的なレビュヌ
ss396.com ロゎ

ss396.com からの回答

Hi Douglas, happy to hear the part worked out well for you! Shipping has been tuff lately with the fuel costs raising the rates. We do offer free shipping on orders over $299 with a promo code, so keep that in mind for the future. Thanks for shopping with us!

5぀星のうち5の評䟡

Great

Great! Got the parts. What I ordered. Fit well

2026幎4月2日
自発的なレビュヌ
ss396.com ロゎ

ss396.com からの回答

Awesome Henry! That is what we like to hear! Thank you for shopping with SS396!

5぀星のうち3の評䟡

The service was good

The service was good. The parts were delivered with in a reasonable time. One out the two parts were incorrect.

2026幎3月23日
自発的なレビュヌ
ss396.com ロゎ

ss396.com からの回答

Hey Rodney, please give us a call and we can get this straightened out for you! Sorry for any inconvenience.

5぀星のうち1の評䟡

I ordered a turn signal switch for a


I ordered a turn signal switch for a 1967 chevelle malibu(column shifter). Their website has 3 options for my vehicle. Two of witch are floor shift only. The one I ordered was the only option that would work according to the description. The one I got was wrong and would not work. I think they have an issue with their website description of parts. It kinda seems half arss put together.
I hope they fix this issue. It kinda turns customers off when they have to pay multiple shipping charges and they have nothing to show for it at the end of day.

2026幎3月23日
自発的なレビュヌ
ss396.com ロゎ

ss396.com からの回答

Hey F, we would love to resolve this issue for you. But we need some more information, like an order number. Please call our support team and let's see if we can fix this for you!

5぀星のうち5の評䟡

Fast shipping

Fast shipping. Quality parts . The A pillars fit great. Thwnks

2026幎3月21日
自発的なレビュヌ
ss396.com ロゎ

ss396.com からの回答

No, thank you! We appreciate your business!

5぀星のうち4の評䟡

Every time I place an order you seem to


Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress?

Your marketing team knows when promotions are scheduled to run so they should be added to orders in process. Not doing so is a disservice to existing customers. Like cable companies giving discounts to new customers and not existing ones. Bad business model. If your order process is not set up that way then fix it.

2026幎3月25日
自発的なレビュヌ
ss396.com ロゎ

ss396.com からの回答

Hey James, we run various promos each month, and unfortunately we can't go back and add future promos to previous orders. As a promo code needs to be added to the particular order and that would mean re-processing hundreds of orders, which is just not possible. Are you subscribed to our emails? As that is the quickest way to find out about new promos we are running!

5぀星のうち1の評䟡

I Called to change the order

I Called to change the order, to canceled some incorrect parts. Spoke with someoneone, said no issues. Order shows up has incorrect parts, and missing some parts on the order. Website is terrible for ordering parts.

2026幎3月18日
自発的なレビュヌ
ss396.com ロゎ

ss396.com からの回答

Hey RD, we’re sorry to hear about your experience and understand how frustrating this must have been. It sounds like there may have been a breakdown in communication when your order was updated? For me to look into this further I would need your full name, or an order number. Or, if you prefer reach out via phone to our support team so we can resolve this for you!

5぀星のうち5の評䟡

Smooth transaction

Smooth transaction. Parts in stock. Fast shipping

2026幎3月12日
自発的なレビュヌ
ss396.com ロゎ

ss396.com からの回答

Glad you had a great experience! Thanks for shopping with SS396!

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