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ss396.com レビュヌ 

484
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TrustScore 5段階評䟡の4

4.1

自動車郚品店
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5぀星のうち3の評䟡

I received my order in a timely manner. Front windshield moulding fit well however the technician was not able to install it since the window clips did not fit properly. He told me they kept popping o... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The folks at Ground up are wonderful and polite. I am fortunate to do will call pickup. Great experience every time. They continuously try to supply the best quality restoration parts to us. I purchas... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I ordered the incorrect part the first time (never order parts in the middle of the night) and I noticed within a couple hours. I notified ss396.com right away and put in a request for return and caug... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

Every time I place an order you seem to have a sale a few days after or give away a t shirt or hat or something. Why don’t you just add that offer to stuff in progress? Your marketing team knows wh... もっず芋る

䌁業が回答したした

䌁業情報

  1. 自動車郚品店
  2. 車䜓郚品提䟛業者

圓該䌁業による蚘述

When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.

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4.1

ほが満足

TrustScore 5段階評䟡の4

484件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 96に回答しおいたす

通垞48時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.1

すべおのレビュヌ

(484)

過去12か月のレビュヌ数: 193件

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5぀星のうち5の評䟡

Service above industry standard

I made a mistake on my order and had ordered 2 heater cores. A very nice lady called me to clarify and also discuss items on back order. Most companies would have used email and the extra time for that personal touch with a phone call makes all the difference. This will now be the first place I look when I need parts.

2026幎3月11日
自発的なレビュヌ
ss396.com ロゎ

ss396.com からの回答

Keenan, we were happy to help out! Thanks again for choosing SS396!

5぀星のうち4の評䟡

The order was received appears defective.

The order was received and checked upon arrival. Further inspection of the part revealed it would not fit correctly. Both packages were scheduled to arrive the same day - one arrived a day later.

2026幎3月13日
自発的なレビュヌ
ss396.com ロゎ

ss396.com からの回答

Frank, packages can arrive on different days if something is being drop shipped for example. As for it not fitting, give us a ring and let's see if we can help you out!

5぀星のうち4の評䟡

Product showed up days late no tracking


Product showed up days late no tracking information was provided

2026幎3月13日
自発的なレビュヌ
ss396.com ロゎ

ss396.com からの回答

Hey Michael! I see you placed one order but received two different packages. That is because one item out of three was a drop ship from the manufacturer.

The first package was shipped on 3/2 and an email was sent that night. The second package was shipped on 3/3 and an email was sent that night with tracking as well. Always check your spam/junk folders, as sometimes they end up in there!

Thanks!

5぀星のうち1の評䟡

I ordered a rear bumper it was going to


I ordered a rear bumper it was going to take to long so I called back and canceled order the manager said I didn't he listen to the calls and I have to pay the shipping he also would not let me hear the recording so he is lying they are very rude I will not purchase anything else from them
I know for a fact I canceled the order they are lying about the recording that is y they don't let you listen to it

2026幎3月11日
自発的なレビュヌ
ss396.com ロゎ

ss396.com からの回答

Eric, we’re sorry for the frustration this situation caused. We reviewed the call recordings and notes related to your order and were unable to find any request to cancel prior to shipment. As outlined in our return policy, return shipping is the customer’s responsibility.

That said, we want to resolve this as fairly as possible. Once the bumper is returned, we will issue a full refund including the original shipping cost. We appreciate your feedback and hope this helps bring the matter to a proper resolution.

5぀星のうち1の評䟡

What a rip-off! Shop elsewhere!

Ridiculously expensive for 2 power steering cables.

Semi FALSE ADVERTISING-VERY MISLEADING ADVERTISING.——They offer a “discount” if you’re a new customer but you have to spend an arm and a leg!

NO CUSTOMER SUPPORT!

Shipping was ridiculously expensive—-$25.00 for 2 (13”) rubber hoses and 2 metal attachments. The shipping costs were almost as expensive as the parts.

DO NOT USE THIS COMPANY!

2026幎3月2日
自発的なレビュヌ
ss396.com ロゎ

ss396.com からの回答

Jeff, the item you ordered was too large to fit in an economy sized shipping box, hence the extra cost. As far as no customer support, I do apologize you feel this way. I see that you reached out to us via email. You had emailed us Friday afternoon, and got a response from us Monday morning. So about one business day later.

5぀星のうち5の評䟡

FedEx was the problem

** UPDATE **

The guys at SS396 went above and beyond after hearing my issues with FedEx and made it right. Most companies have a “that’s not us, not our problem” attitude. Not these guys. I will 1000% be a return customer for this project and the next.

FedEx was the problem, not you guys. My tracking said it would be here Thursday. Perfect timing. These trim pieces were the last thing to do before my car was done for a show/cruise on Saturday. The package was then lost in GA for 3 days and didn't show up until yesterday around noon....to the wrong address. Luckily I knew the neighbors who received it and they held onto it for me. Sheesh.

2026幎3月10日
自発的なレビュヌ
ss396.com ロゎ

ss396.com からの回答

Glad to hear you got your package from your neighbor! Could you please update your review since it was a FedEx issue, not us, but since we worked with you? As we don't like to see 1 star reviews! We would appreciate it! Thanks in advance Deacon!

EDIT: Thank you Deacon!

5぀星のうち1の評䟡

This is the second time my order showed


This is the second time my order showed up with the box all tore up and mailing tape put over the open up end of the box. It's amazing that small items make it with the size of the holes in the box. Also the packaging inside the box is very poor, the rear valence was all scratched up. This is the last time I will be using ss396 for parts for my chevelle.

2026幎3月4日
自発的なレビュヌ
ss396.com ロゎ

ss396.com からの回答

Mike, sometimes the shippers can damage a package. But twice is odd! Can you please give us a call so we can try to make it right for you! Thanks -

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