Sapphire Resorts レビュー 135

Worst Christmas vacation ever!!! I stayed at Sedona Pines Resort December 21st to 26th 2025 through a promotional package that required a sales presentation. The presentation was described as a short “vacation club” overview but lasted nearly 2.5 hours and involved extreme pressure to sign and pay NOW! Despite being told it wasn’t a timeshare, it clearly was with high upfront costs approximately $13,000 to start and $750 annual fees the increase every year, more $$ if you decide to go international using RCI partner and to top it off very limited availability, something many reviews online also mention.

The units had ongoing maintenance issues: broken light switches, non-working appliances, and a toilet that clogged repeatedly during a three-night stay, requiring plunging and maintenance calls. Basic quality control was clearly lacking. This resort is very old and outdated, will not recommend for kids or young couple. Every this is over 15 minutes drives away in the town.

During my stay, my rental car broke down at the resort, a serious issue given how remote and dark the location is. Despite keeping staff informed, I was denied a short extension, told the resort was “fully booked,” locked out, and later discovered rooms were available online.
While waiting outside for hours, I also observed an older Spanish-speaking housekeeping employee struggling alone with heavy cleaning supplies while other staff rode around in golf carts without helping. Combined with the way I was treated after declining the sales offer, this raised serious concerns about unfair and unequal treatment.
This was a deeply disappointing and unsettling experience, especially during Christmas holidays. I will definitely not recommend Sapphire Pines Resorts because it is old and outdated the pictures online are deceiving. The chips in the old beat up vending machine was expired. Be aware that this resort is in a remote, dark, and isolated desert location outside the city. You can tell they do give a FU$k about their guest because Ashley at the front said go ahead make your complaint as if she knew the results already. Do not waste your time. Listen to what people are saying its true.

We are writing this review to warn others about the problems we've had with the timeshare we were pressured into purchasing. From the moment we signed up, we felt misled about the terms and the commitment, and the entire process has caused several issues.

When we tried to address our concerns, we were met with a complete lack of accountability and shocking rudeness from company representatives.

First, when we spoke with Richard Hoffman, he was unhelpful and dismissive, making us feel as though we were at fault for a situation the company's high-pressure tactics created. This disregard for our concerns left us feeling cheated.

The situation only worsened when we contacted a representative named Sunny. Sunny was incredibly rude and completely dismissive of our concerns, making us feel like he was actually laughing in our face. The level of disrespect and lack of care we have received is unacceptable.

Our voices have been ignored by this company, but we will not stop fighting for a fair resolution. This type of predatory business with this timeshare must stop. If you are considering a timeshare, we urge you to think twice, carefully research the company and its practices, and do not let yourself be pressured into a situation like ours.

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This company is a scam!!!! You can’t even book any rooms. Don’t be tricked.

This has become an incredibly frustrating and unnecessarily difficult situation. Despite our repeated attempts to communicate, the entity holding the contract remains unyielding.

We have reached out multiple times, providing comprehensive explanations and pressing reasons that make our release from the contract necessary. These are significant, non-trivial factors, but each communication has been met with a refusal to genuinely consider our request, creating a perpetual sense of being ignored and dismissed.

The lack of flexibility and willingness to engage in a constructive dialogue is deeply disappointing. We feel trapped and profoundly regret entering into this agreement. Knowing this level of difficulty now, we wholeheartedly wish we had never signed the contract. This whole experience has become a considerable, ongoing burden.

Lies Lies Lies! Paying $1500 a year on top of the maintenance. This place is a scam. Tricked me with Lies and now im trying to get out. Cant even book when I want. Only can roll over points once. They told me yearly with points. I find out it's every other. Cant use cash to book when you on black out year. My main purpose was to use cash at a discounted rate. How'd I get out of this crap!

Complete scam, points allocated aren't enough to make our money worth it every year. Just pay for the vacation out of pocket, it's cheaper

Their sales pitch is on point being that we own a couple of time shares but beware. They offer additional trips with airfare but why if we can travel wherever and whenever we want to 🤔. The gift card was a positive but the $100 promotional casino vouchers are a complete waste of time. Trash them. If they offer show and dinner tickets take them and run. Read and as stated in the rest of the reviews BE WARE.

We were in Sedona Pines Resort and invited to a Sapphire Resorts presentation. We attended a long three hour, high pressure presentation that was nothing but a bunch of lies. They used the term vacation club…and never used the word “timeshare”. We were promised vacations at highly sought after locations for very low prices, if we joined the club. We bought into this club and didn’t realize that it was a timeshare and we could never book the location or times that we could travel. The annual dues were actually annual assessments that go up every year. We never were able to take the free Hawaiian vacation that was promised to us for joining. Sapphire is a fraudulent company who uses deception, lies and high pressure to manipulate people. Stay away from Sapphire Resorts!

Our experience with Sapphire Resorts has been nothing short of horrible. We’ve always felt that the service was poor overall, and yet we still fulfilled our mortgage in full. Once we owed nothing, we inquired about canceling our membership. We spoke with a woman named Candice, who told us we needed to pay them a $2,000 fee to cancel, which is absolutely ridiculous. After a bit of back and forth, she said the best they could do was $1,000, only to turn around and tell us we would only be approved for the $2,000 fee anyway. This felt like the used car salesman going to “speak to the manager,” only to come back with nothing changed. This is a heinous business practice, and we’re beyond frustrated with them. Do not do business with Sapphire Resorts or the Jockey Club. They will scam you.

The resorts are old and run down. Three years of yearly fees for a week or two in rundown hotels….not worth the time or money…

I was blatantly misled from the start of this process. I specifically asked if I could cancel this arrangement at any time and was assured it wouldn’t be an issue. That was a complete lie. Instead, I unknowingly signed a 45-year agreement that has been nothing but a financial and emotional nightmare for me and my family.

The promises made during that meeting were empty, and now I feel trapped in a situation that has drained my resources and left me with no way out. Despite my repeated attempts to get help, no one has given me real answers. The lack of accountability is appalling, and I feel like I’ve been scammed out of my hard-earned money.

I am demanding, once again, a way to cancel this membership entirely. The urgency of this matter cannot be overstated. It’s almost that time of year when they try to charge me another outrageous fee, and I still have no idea how this benefits me in any way. This situation needs to be resolved immediately. Don’t get involved with this resort because every representative I’ve talked to has told me a lie. I will continue to file complaints against this company until someone is willing to talk to me and resolve this matter immediately.

cannot be rate single even one star a lot of people suffers for keep collecting money and dont even allow you do the cancellation,
many wasting time and thousand of thousand of dollars for the sweet words from presentation and we very unfortunately we get scams and victims🥺🥺- hoping there is someone can help to stop this🙏🙏 so no one will be next victims of scamming for innocent people😢😢

Terrible experience with high pressured sales person who calmly told us that we would sit through the full 2-hour presentation and continued to pressure us into a buy well past that time. He indicated that we were somewhat stupid to decline an offer to hand over $11k for a program we knew nothing about. If it smells like a scam I’d say that we call it a scam.

I strongly caution anyone considering Sapphire Resorts – this company operates like a predatory scam. Their sales tactics are built on lies and empty promises designed to lure you in. They promised extra trips and exclusive benefits that never materialized, leaving me feeling deceived and cheated. The entire experience was a nightmare, with zero accountability or follow-through from their team. If I could give them less than zero stars, I would. Save your money and steer clear of Sapphire Resorts – you will regret falling for their manipulative tactics.

Our experience with Sapphire Resorts has been nothing short of nightmarish. We’ve actually paid our mortgage IN FULL to the company, and they still won’t let us cancel our account. They want us to pay yearly membership fees for something that we can’t ever seem to use. We’ve contacted them over and over, asking to cancel memberships, but they just keep saying “it’s a lifetime contract!” “There’s nothing you can do about it!”

It’s disgusting, bad-faith business dealing, and we won’t stand for it any longer. Don’t do business with Sapphire Resorts unless you’re looking to get scammed for life.

If I could give them a zero I would. Complete scam artists and untrustworthy people! My husband was in the military when they approached us. They wouldn’t let us discuss anything alone to make a decision. One of their representatives told me to just purchase through Expedia because it’s cheaper. Don’t go to their presentations!!!

This company is the worse. 1 star is even too good for them. They talk you into signing up with all these deals and as soon as you sign up all they want is money from you. After I signed up I got a call a year later talking about points and asking if I wanted to get more points without being told I would have to pay more. I was never told about yearly maintenance fees at the start so every year you are locked into paying a fee that can actually take you on a vacation. The list goes on and I can keep typing but im sure others have the same thing to say. After paying about 14 grand canadian for this timeshare I still have to pay 1200 canadian a year for the maintenance. I try to get out and I was told I need to pay 3 grand canadian. They are horrible and I would not recommend anyone getting into this. Keep your money for yourself.

Truly disappointed with Sapphire Resort membership, I wish we would have cancelled when given the chance. Their customer services people are full of lies, they just tell you what you want to hear. Thought them being partnered with RCI so we could visit different resorts was great, I didn't think to book our stays we would have to pay more than what it would cost to book on a regular booking website like Expedia. What is the use of paying for points, then to pay to use them. I would not recommend anyone to use them.

I can’t recommend signing anything with this company. Their customer service is incredibly difficult to deal with, and they make it nearly impossible to exit the agreement.

I have had a very poor experience with Sapphire. They tricked me and my wife and told us lies to get us to buy their "timeshare....or whatever you want to call it". They promised free vacations that we could never book. They take your money and never look back. If you are considering their product, I strongly warn you ahead of time. These people are running a devious scam on unsuspecting vacationers. For those that can't afford to pay cash for the timeshare, they get you to "finance" it (about 10k) so you are then locked in. Also, there is annual fee of over $700 a year that you pay for the 45-50 years that you are obligated to pay. Don't do it.