Joska was so helpful when I contacted Steel & Barnett with an issue regarding the bracelet I'd just purchased for my partner. It was resolved so quickly and communication was excellent. Thank you for... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Bestelling nooit ontvangen. (Schuld transporteur), deze werd terug gestuurd. Daarna werd bestelling terugbetaald minus verzendkosten. Na boze mail kreeg ik deze ook pas terug. Het was een kadootj... もっと見る
企業が回答しました
Een armbandje besteld wat matched met een eerdere bestelling. Bij de transporteur DPD is het pakketje spoorloos verdwenen. Contact gezocht met de klantenservice van Steel&Barnett. Hier ben ik uitste... もっと見る
企業が回答しました
Snelle levering. Netjes verpakt : eerste bestelling in juwelendoosje, andere in een net etuitje. Veilig bezorgd. Maar vooral zeer mooi materiaal en goeie kwaliteit en prachtige juwelen. Zowel mijn pet... もっと見る
企業が回答しました
企業情報
当該企業による記述
STEEL & BARNETT is a Belgian jewelry brand founded by life partners Yoshi and Steffie, built on a shared passion for craftsmanship and human connection. What began in 2019 as a small home project has grown into an international brand trusted by retailers in more than 22 countries, while staying true to its original values: care, quality, and consistency. Every STEEL & BARNETT piece is designed to be worn with confidence and meaning. Our jewelry is crafted to feel timeless rather than trendy, combining refined materials with subtle design so it fits naturally into everyday life and life’s most important moments. Many of our pieces are chosen as gifts, marking milestones such as weddings, anniversaries, or simple gestures of appreciation. We believe trust is built through details. From thoughtful design and durable materials to reliable service and clear communication, we aim to deliver a seamless experience both online and in-store. When challenges arise, we approach them with empathy and a solution-first mindset, always listening and improving. At STEEL & BARNETT, jewelry is more than an accessory. It is a symbol of connection, appreciation, and personal style, created to be worn, gifted, and valued across generations.
連絡先
Pathoekeweg 120G, 8000, Brugge, ベルギー
- service@steelandbarnett.com
- steelandbarnett.com
4.5
優良
460件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent Customer Service
The store has excellent customer service! I received responses to multiple requests of mine within a few hours each time (despite the time difference).
Aside from being prompt, the responses were very helpful! the product I wanted was out of stock, so the team showed me different options similar to the product I was interested in.I was also provided with a 20% off code.
Overall, very generous and supportive. 10/10
2026年1月27日
Steel & Barnett からの回答
Dear Eesha,
Thank you so much for your kind words and wonderful feedback!
We’re very happy to hear that you found our customer service to be fast, helpful, and personal, that’s exactly what we aim for. We’re glad we could assist you in finding a suitable alternative and that you felt well supported throughout.
Thanks again for your trust! 😊
Joska - Happy Departments
The products are great
The products are great. Amazing craftmanship. But one thing outstanding was how smooth the delivery was, even though it came from another country. And the customer service. I got reply instantly. The customer service was super kind. I am really happy with my purchase. Also my husband really liked the gifts.
2026年1月27日
Steel & Barnett からの回答
Dear Ebru,
Thank you so much for your lovely review, it truly means a lot!
We’re happy to hear that you’re satisfied with the quality of the products and the smooth delivery. Also great to know that our customer service was able to assist you so well, that’s exactly what we aim for. 😊
And the fact that your husband enjoyed the gifts makes it even better!
Joska - Happy Department
Perfecte service
Perfecte service, goed inlevingsvermogen van de medewerkers. En uiteraard mooie armbanden.
Kortom aanrader!
2026年1月27日
Steel & Barnett からの回答
Beste Jurgen,
Heel erg bedankt voor je mooie woorden!
Wat fijn om te horen dat je zo tevreden bent over onze service én over de armbanden. We doen ons best om elke klant zo goed mogelijk te helpen, dus het is geweldig om te lezen dat dat gewaardeerd wordt.
Nogmaals dank voor je vertrouwen en aanbeveling! 😊
Joska - Happy Department
Steel & Barnett からの回答
Dear Heike,
Thank you for your message.
We’d like to respond to your comments, as they don’t fully match the information we have in our system.
Your package was successfully delivered to the RALI Repair Shop pickup point on 10/01/2026 at 15:39, and it was collected there as well.
In addition, we replied to your earlier emails on January 6th at 09:17 and 09:38. So there has indeed been communication from our side. Unfortunately, we cannot attach screenshots here, but we would gladly do so to support this if possible.
Regarding the two separate orders that only included a Faux Leather Bracelet Box: we reached out to you about this, as it’s unusual to order only the box without a bracelet. Since we did not receive a reply, both orders were cancelled and refunded as a precaution.
If anything is still unclear or if you have further questions, feel free to let us know, we’re happy to assist.
You can always reach us at service@steelandbarnett.com
If you have any further questions or comments, please don’t hesitate to contact us.
Joska
Slechte service met retour zenden.
De armband, maat M was veel te groot, terwijl ik vaker (ergens anders) een M besteld had. Ik kon niet omruilen, alleen terug sturen en opnieuw bestellen. Dus dat heb ik gedaan. Retour sturen kosten 9,50 en toen werd bij de terug betaling ook nog een 6,95 verzendkosten van het bedrag afgetrokken. 16,45€ betaald voor helemaal niets. Hier bestel ik dus niet meer.
2026年1月8日
自発的なレビュー
Steel & Barnett からの回答
Bedankt voor je feedback, Tally.
We begrijpen dat de retourkosten teleurstellend zijn. Zoals eerder vermeld via mail, zijn deze volgens onze voorwaarden voor eigen rekening.
Je hebt van ons een korting ontvangen als tegemoetkoming.
Joska – Happy Department
Great product
Great product range. Very happy with the ordering and delivery. Good quality bracelets.
2025年11月26日
Steel & Barnett からの回答
Thank you, John,
Great to hear you're happy with our bracelets and your overall shopping experience!
Joska – Happy Department
Steel & Barnett からの回答
Bedankt Inge,
Wat leuk om te horen dat je onze collectie mooi vindt!
Joska – Happy Department
Snelle reactie bij vragen.
Snelle reactie bij vragen.
Duidelijke omruiling en geld terug binnen de week.
2025年11月20日
Steel & Barnett からの回答
Dankjewel Mieke,
Fijn dat je tevreden bent over onze service en vlotte afhandeling!
Joska – Happy Department
Goede levering, prima service
Nadat ik een foutje bij de bestelling had gemaakt werd die na een bericht van mij direct rechtgezet.
Prima geregeld.
2025年11月24日
Steel & Barnett からの回答
Beste Dhr. Reints,
Hartelijk dank voor je fijne review! Fijn om te horen dat alles vlot is rechtgezet en dat je tevreden bent over onze service.
Joska - Happy Department
Steel & Barnett からの回答
Thank you for your review! We're happy to hear you're satisfied with the quality. Enjoy your purchase!
Joska - Happy Department
Easy replacement, quality product
I ordered a size too large initially and the return and replacement with a smaller size was very easy. The product is very high quality and came pretty fast. The price was fair for bracelet.
2025年10月28日
Steel & Barnett からの回答
Dear Joseph,
Thank you very much for your positive review!
Great to hear that the return process went smoothly and that you're happy with the quality and delivery of the bracelet. We always aim to make things as easy as possible for our customers, glad to see that it worked out well.
Enjoy your purchase!
Joska - Happy Department
Great customer service
Great customer service at Steel & Barnett!! They reacted within one day when I posed a question and they solved my problem with respect and quality!
Super!
2025年10月25日
Steel & Barnett からの回答
Dear Christine,
Thank you so much for your lovely review!
We're happy to hear you had a positive experience with our service. We always aim to respond quickly and thoughtfully, so it's great to know that came across.
Glad we could help!
Joska - Happy Department
2 months, One of the leather straps broke
One of the leather straps broke inside of two months. I work in the kitchen and can’t wear the bracelet to work so not only has it just been two months. It’s probably only been a weeks worth of hours worn. They did get back to me very quickly and offered to replace the product immediately. Customer service is fantastic, I will wait and see how the new product works. if the replacement product lasts, I will update the review even more.
2025年9月18日
Steel & Barnett からの回答
Hi Mike,
Sorry to see that we received a 1-star review.
You emailed us just yesterday, on November 24, 2025, asking if this issue is covered under warranty.
I responded asking for a clear photo of the item, which we have since received.
We’re currently in a busy period and, with the time difference between the U.S. and Belgium, we haven’t had the chance to reply just yet.
We’ll look into this today and make sure you receive a proper solution as soon as possible.
Thank you for your understanding!
Excellent quality
Excellent quality, style and design and the delivery was timely as well. Highly recommend!
2025年10月30日
Steel & Barnett からの回答
Dear Roger,
Thank you very much for your kind words!
We're thrilled to hear you're so satisfied with the quality, style, and design of our bracelets – and we're glad to know the delivery went smoothly as well.
We truly appreciate your recommendation!
Joska - Happy Department
Steel & Barnett からの回答
Beste Kim,
Hartelijk dank voor je korte maar krachtige review!
Fijn om te horen dat je tevreden bent over onze service en levering, dat is precies waar we naar streven.
Joska - Happy Department
Armbandje
Een armbandje besteld wat matched met een eerdere bestelling. Bij de transporteur DPD is het pakketje spoorloos verdwenen.
Contact gezocht met de klantenservice van Steel&Barnett. Hier ben ik uitstekend geholpen door Joska de Voogd. Deze dame heeft er alles aan gedaan om het “verloren” gegane pakketje te traceren. Is helaas niet gelukt. Ze heeft me vervolgens een nieuw armbandje toegestuurd. Dit is gelukkig wel goed aangekomen. Dus eind goed-al goed.
2025年10月16日
Steel & Barnett からの回答
Beste Joost,
Dank je wel voor je fijne review, het doet me een plezier te lezen dat je tevreden bent, ondanks de vervelende situatie met het verloren pakketje.
Ik heb met plezier geholpen om dit zo snel en goed mogelijk op te lossen, en ben blij dat het nieuwe armbandje wél goed is aangekomen.
Dank voor je geduld en vertrouwen!
Joska - Happy Department
Faulty Design on bracelet claps?
Ordered some product(several bracelets), fit was great however, some of the clasps on two of them would not unhinge off my wrist. Tried several times, even slept with them on as I could'nt get them off!!
Tried to unclasp but the leather broke free and snapped off the bracelet!
Have emailed twice in three months and all I keep getting is the 'automated response'
'We'll get back to you in 24 hrs, blah blah blah...but were very busy'
I just want an address to return the broken bracelets and to let them know I'm not happy with the design of the clasps, but alas no response. Very Frustrating as I love the products. May think twice about ordering from them again. Can't recall when I ordered but I believe it was Feb 2025?
2025年2月3日
自発的なレビュー
Steel & Barnett からの回答
Hi Steve,
Thank you for your feedback and sorry to hear about your experience. I received your email yesterday and have already replied, it’s the only one I could find in our system. Your order dates back to November 4th, 2024
I’m happy to assist you and am currently waiting for your reply to my email so we can resolve this together.
Joska - Happy Department
mooi met goede sluiting
2025年9月22日
Steel & Barnett からの回答
Bedankt voor je reactie, Freddy! Fijn om te horen dat je tevreden bent over het design én de sluiting.
Joska - Happy Department
Absolutely love the design concept and…
Absolutely love the design concept and customer care
2025年9月22日
Steel & Barnett からの回答
Hello Taylor,
Thank you for your lovely review, Dawn! We're glad to hear you love the design and our customer care.
Joska - Happy Department
Steel & Barnett からの回答
Bedankt voor je positieve feedback, Otto! Fijn om te horen dat je tevreden bent over onze communicatie én de vlotte levering.
Joska – Happy Department
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