Great customer service! I appreciate the time the rep took to help me understand and make an informed decision about which products would best fit my needs. I also appreciate that they specify on thei... もっと見る
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レビュアーのコメントを見てみましょう
Our order arrived in a timely manner and in great condition. customer service is on top of it. no issues.
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One of the best parts about shopping at Stellar is that you know their customer service is something you can rely on every single time. I asked for a quote from Elisa and she got it for me THE SAME DA... もっと見る
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This was our first time ordering from Stellar Scientific. We were super pleased with how fast we received the material. I was also beyond pleased with the Customer Service experience. After ordering,... もっと見る
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企業情報
当該企業による記述
Offering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.
連絡先
10715 Red Run Blvd, 21117, Owings Mills, 米国
- 4107652225
- leejay@stellarscientific.com
- stellarscientific.com
4.8
優良
694件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Our order arrived in a timely manner…
Our order arrived in a timely manner and in great condition. customer service is on top of it. no issues.
2026年6月5日
自発的なレビュー
Stellar Scientific からの回答
Thank you very much Rhonda for trusting us to take care of you.
And thank you for making time to locate us on the Trustpilot website and leave this review.
It is especially meaningful when someone goes out of their way to share feedback.
Excellent customer service
Excellent customer service! They helped find the product that fit our needs, checked availability, and shipped the order quickly.
2026年5月20日
Stellar Scientific からの回答
Thank you so much Janna for trusting us to take care of you!
We will be sure to share this wonderful review with Raphael (Rafi) to let him know his follow up and diligence made an impact.
Great customer service
Great customer service! I appreciate the time the rep took to help me understand and make an informed decision about which products would best fit my needs. I also appreciate that they specify on their site which items are made in the USA.
2026年4月27日
Stellar Scientific からの回答
It is so wonderful to take care of our local scientists!
Thank you Emily for your continued support and for letting us know about your positive experience with Elisa!
Our ordered arrived in a timelly mammer…
Our ordered arrived in a timelly mammer and in great condition. customer service is on top of it. No issues..
2026年4月30日
Stellar Scientific からの回答
Thank you much Irma for your business and for writing this review to share feedback with us!
We are constantly striving to be the very best lab partner in North America.
Your kind remarks make a difference to our team.
Thank you for your trust and for choosing Stellar Scientific
Stellar Scientific Exceeded My Expectations
I recently had to navigate a return process with Stellar Scientific and Michelle Monteith-Jones in customer service made the entire experience completely painless. She communicated clearly throughout the process, coordinated returns with two separate vendors, and went above and beyond at every turn. That is the kind of service you just do not see very often. Stellar Scientific has earned my respect and I would not hesitate to recommend them to any lab or research facility.
2026年4月30日
自発的なレビュー
Stellar Scientific からの回答
What a special review to wake up to today!
Thank you so much William for taking the time to write this beautiful tribute to Michelle.
Again and again she demonstrates her passion for service and commitment to the Stellar values that drive our company.
She is an absolute superstar and we are deeply humbled to have her on the team.
We appreciate your kind words and hearing we are so well thought of.
Stellar Scientific からの回答
Thank you so much Rita for trusting us to take care of your scientists!
And, thank you for taking time from your busy day to let us know about your experience with us.
We appreciate both very much!
Stellar Scientific からの回答
Thank you very much Armando for your business and for taking time from your busy day to share very important and helpful feedback with us!
It seems that the item you ordered requires cold shipping and must go overnight.
It's crazy how much a small package can cost in such a situation.
We will speak with the supplier to see if there was any other way we could have gotten these to you quicker and for less money.
Stellar Scientific からの回答
Thank you Akshay for trusting us to take care of you!
We are very honored to receive your positive feedback about your experience with us
Thank you for choosing Stellar Scientific
Stellar Scientific からの回答
Thank you very much Jacqueline for trusting us to take care of you.
We know you have many places to buy lab supplies from. It means a lot to us.
It is especially rewarding to hear we will be seeing you again.
Thank you for choosing Stellar Scientific
I would like to express my extreme…
I would like to express my extreme satisfaction with Stellar Scientific, and especially with Elisa Weaverling for her outstanding customer service.
Our department was in need of laboratory equipment, and after conducting some research, I came across Stellar Scientific’s website. I requested a quote and received a response the same day. In addition to offering unbeatable pricing, Elisa took the time to thoroughly address all of my questions and concerns with professionalism and expertise.
Her responsiveness, knowledge, and attention to detail made the entire purchasing process smooth and efficient. I highly recommend Stellar Scientific and encourage anyone seeking laboratory equipment to reach out to Elisa directly. I will certainly be contacting her again for future laboratory needs.
Thank you very much, Elisa.
Sincerely,
Ian Enriquez
UC Davis Pathology
2026年4月2日
自発的なレビュー
Stellar Scientific からの回答
Thank you Ian for this magnificent review!
We are so honored to be found deserving of your attention and grateful to have Elisa on our team.
Your review was shared with the company so that Elisa could receive praise and congratulations from her colleagues.
We are a small, family-owned business that believes scientists need to be treated with great respect.
Thank you for giving us the opportunity to take care of you and your lab.
Autofil 0.22um filters work great!
2026年3月6日
Stellar Scientific からの回答
Thank you Jonathan for letting us know you are pleased with your purchase from us!
Very Pleased!
This was our first time ordering from Stellar Scientific. We were super pleased with how fast we received the material. I was also beyond pleased with the Customer Service experience. After ordering, we received an email from Elisa, who has sense been kind enough to piece together quotes for us for everyday consumable products!
2026年3月25日
Stellar Scientific からの回答
Thank you so much Alexandra for trusting us with your business and giving us a try.
Customer service is the most important thing we do and a review like this is very rewarding on many levels.
We will share this review with the whole team so Elisa can receive praise from her colleagues.
She is an exceptional person and we're so fortunate to have her on the team.
We look forward to wowing you again!
Stellar Scientific からの回答
Thank you so much Lula for letting us know about your experience with us!
We appreciate your making time to communicate this feedback.
great customer service
Excellent service! I was really impressed by the support I received from Stellar Scientific. The local representative was a pleasure to work with and made the whole process seamless. Great communication and care.
2026年3月17日
Stellar Scientific からの回答
Thank you so much Laura for trusting us to take care of you, and thank you for taking time from your day to let us know about your experience with us!
It is very meaningful for our Stellar Reps to be praised for their skill and care.
We will share your review on Slack so Lauren's colleagues can congratulate her as well.
Thank you again for choosing Stellar Scientific!
Stellar Team
Whether it is s payment issue, or rerouting an order, the customer specialists will engage professionally and promptly. At a time when every companies struggles to compete with training and retaining a specialized focus group that is knowledgeable with procurement and supply issues, Stellar continues to dominate the landscape. Shout out to Michelle and Tina. You guys are the epitome of success.
2026年3月27日
自発的なレビュー
Stellar Scientific からの回答
WOW! Diana you just took our collective breath away with this review!
Thank you for providing such clear detail about how the team took care of you and what makes us different from other lab suppliers.
Your review is lighting up the company Slack channel and making people feel very proud of their colleagues and their company
Thank you for your trust. We know we need to keep earning it every day and hope to never disappoint.
Stellar Scientific からの回答
Thank you so much Chandie for trusting us to take care of you and your lab!
And, thank you for making time to provide us with this positive feedback!
We love making happy scientists and appreciate hearing we're doing a good job!
Thank you for choosing Stellar Scientific
STELLAR yet again
One of the best parts about shopping at Stellar is that you know their customer service is something you can rely on every single time. I asked for a quote from Elisa and she got it for me THE SAME DAY and at such competitive pricing too. I've never seen any other company get back to me so fast. Please give Elisa a raise because she is amazing and one of the reasons why my department has been a returning customer for so long. Looking forward to my next purchase of quality lab supplies!
2026年3月16日
自発的なレビュー
Stellar Scientific からの回答
Thank you very, very much Wing for all the kind things you've shared about your experience with us, and Elisa in particular.
You've captured the essence of what we endeavor to deliver every day. Elisa is an absolute gem and we're very honored to have her on the team.
We've shared your beautiful remarks on the company slack channel so her colleagues can congratulate her as well. She's someone we all look up to.
Thank you for making Stellar Scientific a partner in your work for so many years.
Small suggestion for improvement
Product was delivered on time, but please put the addressee's name on the mailing label. The company was listed, but my personal name was not, so the receiving team did not know who it was for.
2026年3月10日
Stellar Scientific からの回答
Thank you very much Chris for bringing this to our attention! You are 100% correct.
We've notified the supplier who drop ships these for us so they can find out how this happened. Your name was on our PO.
We're very honored to have the opportunity to take care of you and to know you want to help live up to our Stellar name and reputation!
Experience with ordering thru Stellar Scientific
From the website presentation of products to execution of orders were all smooth. Keep it up
2026年2月16日
Stellar Scientific からの回答
Thank you Ashok for such a meaningful review!
We especially appreciate when customers share their entire journey with us.
If you see something we can be doing better, we'd love to know!
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