Stellar Scientific レビュヌ 694

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TrustScore 5段階評䟡の5

4.8

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Great customer service! I appreciate the time the rep took to help me understand and make an informed decision about which products would best fit my needs. I also appreciate that they specify on thei... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Our order arrived in a timely manner and in great condition. customer service is on top of it. no issues.

䌁業が回答したした

5぀星のうち5の評䟡

One of the best parts about shopping at Stellar is that you know their customer service is something you can rely on every single time. I asked for a quote from Elisa and she got it for me THE SAME DA... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

This was our first time ordering from Stellar Scientific. We were super pleased with how fast we received the material. I was also beyond pleased with the Customer Service experience. After ordering,... もっず芋る

䌁業が回答したした

䌁業情報

  1. 研究所
  2. 䌁業間サヌビス

圓該䌁業による蚘述

Offering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.


連絡先

4.8

優良

TrustScore 5段階評䟡の5

694件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Received my package on time

Received my package on time. Website user friendly! Tracking and shipping updates!

2026幎2月25日
Stellar Scientific ロゎ

Stellar Scientific からの回答

Thank you very much Ayana for trusting us to take good care of you!

We very much appreciate your helpful and defined feedback.

Thank you for choosing Stellar Scientific!

5぀星のうち5の評䟡

Excellent Shipping & Quickness

Thank you so much for getting the prep materials for the lab to us at a reasonable time and price.

2026幎2月18日
Stellar Scientific ロゎ

Stellar Scientific からの回答

We appreciate your trust and the opportunity to take care of you Karlena!

Thank you for making time to share your experience with us.

5぀星のうち5の評䟡

I am new to Stellar Scientific

I am new to Stellar Scientific. I am grateful to have found them. They are very well stocked, and shipping came on time with multiple orders.

2026幎2月12日
Stellar Scientific ロゎ

Stellar Scientific からの回答

Wow! Thank you so much Tami for this very meaningful review!

We're so glad you found us and we appreciate each opportunity you've shared with us to take care of you!

5぀星のうち5の評䟡

Stellar Scientific has always been one


Stellar Scientific has always been one of the go to places for our QC team. Fast delivery , Great product , Great prices and delightful people.

2026幎1月30日
Stellar Scientific ロゎ

Stellar Scientific からの回答

Thank you so much Shannon for taking time out of your day to share this wonderful feedback with us!

We are so honored to be a partner in your work and humbled to receive this praise.

5぀星のうち5の評䟡

5 stars

Products are easy to order and they come quickly. Customer service is very responsive

2026幎1月13日
Stellar Scientific ロゎ

Stellar Scientific からの回答

Thank you Deb for your business and for sharing this wonderful feedback with us!

5぀星のうち3の評䟡

Ordering process is good, shipping less so

The ordering process is good. The shipping is less so. This is our second order of glass vials. They are not well packaged and arrive broken. Perhaps this is unavoidable but there could be some additional steps in packing that would reduce the chance of damage.

2025幎12月9日
Stellar Scientific ロゎ

Stellar Scientific からの回答

Thank you very much for notifying us about the damage that is occurring during shipping/delivery.

We are terribly sorry to hear about this and will review procedures with the warehouse team to figure out how to improve the product security.

Did the breakage happen with your first order as well? Were all 3 units you ordered this time broken?

We'd be happy to offer a replacement to compensate you for your loss.

If you could reach out to cs@stellarscientific.com in the morning and share a photo or two that illustrates the poor packaging and how the product was impacted, we'll get right on it.

5぀星のうち5の評䟡

Good shipping

My items were packaged and shipped perfectly, not one glass break!

2025幎12月8日
Stellar Scientific ロゎ

Stellar Scientific からの回答

Thank you so much Audrey for your business and thank you for commenting about the quality of how your items were packed!

What would be the point saving a few dollars purchasing from a small business if you had to deal with so much hassle on the back-end?

We love making happy scientists!

Thank you for choosing Stellar Scientific

5぀星のうち1の評䟡

Poor communication, slow response, unhelpful

The customer service representative I've worked with does not seem well versed in working with academic customers. They also don't seem to have a good grasp of the ordering process as their instructions have been wrong and things like $100 minimums are a surprise to the representative. Responses take multiple days, and it's been more of a hassle to work with them to replace a broken part on an apparatus they sold us rather than go through another vendor that we did not get original parts from.

2025幎12月1日
自発的なレビュヌ
Stellar Scientific ロゎ

Stellar Scientific からの回答

Hi Marissa - Your displeasure has been noted, but you did not provide any information to help us identify who you are to know what this is all about.

I've spoken with members of our customer service team and nobody knows who Marissa is or what this might be about.

However, you refer to a "$100 minimum surprise" which did come up today regarding a customer from Wayne State University.

Are you connected with this lab?

If this is the situation being referred to, we'd be happy to discuss this with you further by phone and get it addressed.

Unfortunately, suppliers can change their requirements at will and do not always communicate new processes to their distributors.

We think we have a workaround to this issue

410-764-2225 - Michelle Jones knows this case best, but you can ask to speak with me together with her so we can get this resolved.

If this is not what this review is about, without additional information we are unable to do much to help.

Lee J Lowenstein
President

5぀星のうち5の評䟡

Great service

Great service

2025幎11月7日
Stellar Scientific ロゎ

Stellar Scientific からの回答

Thank you so much Twan for trusting us to take care of you!

We hope you are pleased with the quality of your purchase as well.

Thank you for choosing Stellar Scientific

5぀星のうち5の評䟡

Exceptional customer service

I needed some materials to be delivered in a specific window of time, and they worked with me to make these arrangements. I was absolutely impressed with their exceptional, timely communication and excellent customer care. I will be a lifelong customer!

2025幎10月17日
Stellar Scientific ロゎ

Stellar Scientific からの回答

This is a very special review.

Thank you very much Leah for trusting us to take care of you and for taking the time to tell us (and thousands of daily visitors) how we did.

We love making happy scientists.

5぀星のうち5の評䟡

Great experience

Great experience, amazing customer service.

2025幎10月28日
Stellar Scientific ロゎ

Stellar Scientific からの回答

Thank you very much for this wonderful review!

You were very kind to us as well as we navigated through an internal issue to get this order shipped to you.

We appreciate your partnership and the opportunity to serve you.

5぀星のうち5の評䟡

Amazing sales team

Amazing sales team, very communicative, and very fast!

2025幎10月27日
Stellar Scientific ロゎ

Stellar Scientific からの回答

Thank you so much Jaden for this wonderful review!

We are grateful for your business and your kind words!

5぀星のうち5の評䟡

Very helpful

You all were very helpful. Items were shipped and arrived on time and I am happy with their quality and price.

2025幎10月13日
Stellar Scientific ロゎ

Stellar Scientific からの回答

Thank you very much Rob for supporting the local lab supply company with your business!

We appreciate each opportunity to be of service to you!

5぀星のうち5の評䟡

Customer service

Customer service, quick delivery and excellent product quality

2025幎10月9日
Stellar Scientific ロゎ

Stellar Scientific からの回答

Thank you very much MacKenzie for your business and for making the time to share your experience with us!

We are so pleased to hear you are happy with us and the lab product we offered.

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