Stellar Scientific レビュー 694

Stellar Scientific からの回答

2025年10月16日

Thank you Laura for your business and thank you for reaching out to bring your displeasure to our attention.

I apologize for the delay in sharing this response. I needed to first investigate with my customer service team to see if I could piece things together and figure out where we dropped the ball.

Which item(s) were delayed without notification? Can you please let me know?

My team showed me an email sent to you on Aug 27th (the day of the order) noting that KORD-2920 was backordered. An anticipated ship date was given for Sept 26th but it seems like it took a little longer for that to ship (Oct 3rd)

The other two items shipped on Sept 3rd. While I'm not terribly pleased that it took five biz days to ship out, since the free ground delivery was chosen, that is within the time frame from this particular drop shipping partner.

While we work on this together a $25 store credit has been added to your account to provide some relief for your disappointment.

Please let us know how we dropped the ball and where we can do better.

Thank you again

Lee J Lowenstein
President

Stellar Scientific からの回答

2025年10月6日

Thank you so much Caryll (and Wavell!) for your many years of friendship and partnership!

They will be so touched to be called out by name in your review. We will be sure to share it with them and the team!

Stellar Scientific からの回答

2025年9月19日 に更新

Adding to my previous reply -

Ruth - I'm happy to clarify this again. We DO accept returns of non-sterile product and we offered to refund your money if you would prefer not sending them back.

These tubes were mistakenly labeled as sterile which lead the customer service team to believe they were not returnable.

There is no other error. These are intentionally sold without caps for customers who wish to have options and choose from the many different colored cap options.

We would appreciate if you would not level a false accusation against us.

If it helps you feel better, you are welcome to dispose of them. We intend on refunding your money regardless.

We would hope you could find some use for them rather than sending them straight to a landfill without at least giving them some purpose.
_______________________________________________________________________________

Thank you very much Ruth for sharing your experience with us.

We appreciate all feedback, especially when it helps us uncover an error.

It turns out there was a mistake in the product description - This 2mL tube is actually NON-STERILE and as such, can be returned.

Thanks to you, we discovered the mistake and this has now been corrected.

The customer service team let me know this was the reason why they were unable to assist you further. For the integrity of the supply chain, we don't accept returns for sterile products.

We also appreciate the comment about tubes being sold without caps.

A fair number of customers buy these for kitting and prefer to have the flexibility to choose different colored caps rather than be locked into a single option.

I am happy to say this is a product line that we've begun to focus on more, and are slowly adding versions that come together with caps.

We will be sure to provide a link in the product description directing people who buy capless tubes, to where they can purchase caps.

Now that we know these are a returnable product we could provide you a return label, but it you don't mind keeping them and letting us refund you for the product, its always better than trucking them back and spewing pollution into the air.

Let us know if you would accept a refund and I will see to it that this is addressed promptly (we close in about 25 minutes, so if not today, first thing tomorrow)

I want to thank you again for sharing with us and helping us continue to strive to live up to our Stellar name

Best of success

Lee J Lowenstein
President

Stellar Scientific からの回答

2025年9月16日

Thank you so much Pamela for trusting us to provide you with a high-quality (and comfy!) lab chair!

We very much appreciate the opportunity to serve you, and your kind and enthusiastic feedback!

Stellar Scientific からの回答

2025年9月4日

We are grateful for the opportunity to take care of you Adam.

And, we very much appreciate these powerful highlights which help other visitors know what to expect from us.

Thank you for trusting us to take the best care of you.

Stellar Scientific からの回答

2025年9月3日

Thank you very much Patricia for trusting us to take care of you.

And, thank you as well for taking time from your busy day to give us a five-star rating and explain what you liked about your experience.

Best of success!

Stellar Scientific からの回答

2025年9月1日

Thank you very much Regina for giving us the opportunity to take care of you, and thank you for sharing this feedback with us!

Stellar Scientific からの回答

2025年8月26日

Wow, wow WOW!

Thank you very much Mike for being a good friend and patron and for taking time to share feedback with us (and other visitors to our site!)

We are so humbled and grateful to have earned your trust and respect.

Stellar Scientific からの回答

2025年8月25日

Thank you very much Jorge for your business and for sharing details about your experience with us.

Both are very much appreciated!

Stellar Scientific からの回答

2025年8月20日

Thank you Vikki for sharing this wonderful feedback!

Lauren will be so touched to receive confirmation that she is taking good care of you.

Stellar Scientific からの回答

2025年8月18日

Thank you so much Silke for your support and for telling us what we're doing right!

Stellar Scientific からの回答

2025年8月14日

Thank you so much Whitney for making Stellar Scientific a valued partner for so many years!

We are so happy to know your are pleased with us and can vouch for the high-quality products we provide.

Stellar Scientific からの回答

2025年8月5日

Thank you very much Dzenana for trusting us to take care of you and thank you for taking time to let us know how we did!

We appreciate both very much!

Stellar Scientific からの回答

2025年8月5日

Thank you very much Jonathan for your business and for sharing this feedback with us!

Wishing you the best of success!

Stellar Scientific からの回答

2025年7月29日

Thank you so much Manuel for your business!

We love all our customers but feel a special sense of duty to look after our local scientists.

We are so delighted to be taking care of you and your lab.

Thank you for choosing Stellar Scientific

Stellar Scientific からの回答

2025年7月28日

Thank you Juan for sharing so much wonderful feedback with us about your experience!

We are a small, family-owned business that places service at the top of our priority list.

We love making happy scientists!

Stellar Scientific からの回答

2025年7月27日

Thank you so much Michelle for sharing this wonderful feedback with us!

We appreciate knowing why people choose us for their laboratory supplies!

Best of success with your purchase

Stellar Scientific からの回答

2025年7月24日

Thank you Derin for making time to share your thoughts and experience with us

Stellar Scientific からの回答

2025年7月17日

Thank you so much Jerry for your business and for letting us know you approve of our product and service!

Stellar Scientific からの回答

2025年7月7日

Thank you Jeremiah for your business and for sharing this review with us!

We appreciate each opportunity to take care of you!