Stella Rugs レビュー 

Very pleased with the rug purchased. It’s soft underfoot, beautifully made and looks gorgeous in my child’s bedroom.

Quick shippment, good product, lack of communication

Purchased 3 jute rugs, delivery was quick and smooth. I bought Nira jute black 120cm for outdoor and it works well. Nobody responded to my emails (sent 3 emails re: product and pricing as it differs from 1st order during month).

Really well designed rug. Good quality backing which prevents it from sliding about the floor which is what I was afraid of in a washable rug. Easy to detach the top covering for washing. Stella were polite and efficient to deal with and the rug was delivered exactly when they said it would be. Would recommend buying from them if you are looking for a good quality washable rug

I received a beautiful black rattern round rug and it was dispatched the very next day. I also received a personal email which was a nice touch. The rug is top quality and looks beautiful in my sitting room.

Fast service got my products within 48hrs.

The two rugs ordered are absolutely perfect and just what we wanted. I was happy to order from a local company especially in these uncertain times and was pleasantly surprised that Rae delivered the rugs so promptly.

The only thing that I would have liked is to be able to zoom in more closely at the pictures of the rugs on the website.

Ordering process was a breeze with a personal thank you note added to the positive experience of doing business
with an Aussie company. The rug
looks easy to maintain although I was a bit disappointed by the colour which looked more like brown rather than grey which I ordered.

Great value and excellent service. Product arrived extremely quickly and in excellent condition. Highly Recommended

Lovely shop to deal with very pleasant and easy to conduct business.

Easy process to order!!! Customer service excellent!!! Products true to the pictures! My order was received very quickly!!! Overall a great experience! I will use them in the future as well!

I recently received a rug (which was beautiful/great quality) but it wasn't the one pictured in my order. I notified them straight away and received prompt reply saying it would be looked into. I got one follow up question around a week and a half ago but haven't had any response to my answer or follow up email after that. Am hoping for a helpful response soon but very much feeling in limbo..

Edit to reply.
It took repeated follow up from me to have refund offered and I did reply with a question that you never responded to. Also nil apologies offered at any stage. Rug was great quality but won't be purchasing here again due to customer service.

Product exactly as described. Super quick delivery - ordered Tuesday night, delivered Thursday. Package was well wrapped with no damage. I had a question about the product and received a response with 1-2 hours (and that was on a Sunday!).
Definitely would recommend Stella Rugs and am planning to purchase from them again soon.

Gorgeous rug. Beautiful colours. Texture is great

Very happy with our rug was exactly as described online.

Amazing quality and a for very fair price. I was surprised and delighted by the speed in which our rug was packed and delivered. The personal “thank-you” email from the owner was a nice touch. Couldn’t be happier - I highly recommend Stella Rugs.

There was a stock update issue and the rugs I wanted were no longer available. Rae was amazing in liaising with the supplier to arrange the same rugs to be made. She also offered alternatives in stock based on the one that I had selected. A great service experience and would recommend purchasing from Stella Rugs again.

The rugs when they did arrive were great quality.

Lovely rug. Good price and quality. Excellent service

Overall Happy with our experience. I ordered a rug which was out of stock but was phoned up with an apology and to be advised that i would need to pick another. The issue was kindly resolved and I am very happy with the rug that I ended up with. Would definetely buy from Stella Rugs again or recommend to friends and family.

Very happy with my rug , arrived much quicker than expected, great service all round.

Product as described. Nice thick coir mat. Arrived promptly. Very happy