Banner for Stena Line International

Stena Line International レビュヌ 

1,191
•
TrustScore 5段階評䟡の4.5

4.4

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Using your ferries over years already, I always deeply enjoy travelling with you. What a difference, I should say, versus "flying". Booking and boarding (including car): Easy, straight, to the p... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

Friendly efficient staff. Nice clean ferry. Just a couple of shore side issues dropped score to 4. Needs better access route for foot passengers departing from Birkenhead. No link with public tra... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Can’t think of anything negative, very helpful people from start to finish. Clean cabins: it seems the ventilation in the bathrooms is better then it was before, sometimes I complained about the smel... もっず芋る

䌁業が回答したした

5぀星のうち4の評䟡

Was comfortable & had pleasant sailing, all staff were very friendly & helpful, VIP lounge was clean & comfortable, ordered meal which was good quality & good value. My only criticism is that shop &... もっず芋る

䌁業が回答したした

䌁業情報

  1. フェリヌ サヌビス
  2. ・
  3. 枯湟操業䌚瀟
  4. 終点

Stena Line International に぀いお

圓該䌁業による蚘述

At Stena Line, we’re all about making travel by sea smooth, reliable, and enjoyable. For over 60 years, we’ve been connecting people, cultures, and destinations across Europe — safely and sustainably.

From weekend breaks to business travel, our ferries offer everything you need for a pleasant journey: comfortable cabins, great food, and plenty of onboard entertainment. Families, couples, and solo travellers are all welcome — even your pets have their own space to relax. Our goal is to make every trip feel easy from start to finish.

Our European routes include

  • UK – Ireland
  • UK – Netherlands
  • Sweden – Denmark
  • Sweden – Germany
  • Sweden – Poland
  • Latvia – Sweden
  • Poland – Denmark

About Stena Line

As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. We’re proud to offer one of the most extensive route networks on the continent, combining modern ferries, excellent service, and a focus on sustainability.

Plan your next journey

Visit www.stenaline.com to explore routes, find offers, and book your next trip.


連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

1191件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.4

すべおのレビュヌ

(1,191)

過去12か月のレビュヌ数: 1,176ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Staff the best

Staff the best
Service excellent
Booking process Nice
Cabins beautiful and clean

2026幎10月12日
Stena Line International ロゎ

Stena Line International からの回答

Good afternoon,

Thank you for your 5 star review. We're delighted to hear you enjoyed our excellent service, friendly staff, easy booking process and clean, beautiful cabins. We look forward to welcoming you back onboard again soon.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Very good ferry

Great ferry sailings food was very good on the return trip.

2026幎10月14日
Stena Line International ロゎ

Stena Line International からの回答

Good afternoon,

Thank you for sharing your review. We're delighted to hear you enjoyed your sailings and that the food on your return journey was very good. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Great trip

Great trip. It was very quiet boat but still can’t fault the service.

2026幎10月13日
Stena Line International ロゎ

Stena Line International からの回答

Good afternoon,

Thank you for your 5 star review. We're so pleased you had a great trip and enjoyed the service on board. We look forward to welcoming you back onboard.

Regards
Dave
Stena Line

5぀星のうち3の評䟡

We were very disappointed not to


We were very disappointed not to receive the full premier service that I'd paid extra for on both out going and returning trips, regarding no catering hot food service "due to inforseen circumstances "?? This was 1 of the main reasons I paid extra for Premium. Not happy.

2026幎10月11日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for taking the time to share your review.

We're sorry to hear that your Premium experience did not meet your expectations on either your outbound or return journey.

We understand your frustration, particularly as the catering offering was one of the main reasons you chose to upgrade. While unforeseen operational circumstances can occasionally affect the services we are able to provide on board, we appreciate how disappointing this must have been when the expected hot food service was unavailable on both sailings.

Please accept our sincere apologies for the inconvenience and disappointment caused.

If you wish to discuss this further and have not already done so please contact our customer services team via the contact form on our website stenalinetravel.com/contactform

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Travelling with dog

We travelled with a little puppy and booked a cabin. It was very clean, overall the ship has a modern environment and friendly staff. The food at the food hall was plenty and good tasting. The booking process was simple.
The only place for improvement is the dog potty area: if more space could be designated that would be lovely.

2026幎10月14日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for your 5 star review. We're delighted that you enjoyed your journey and we appreciate your suggestion regarding the outside area. We will share this with our team. We hope to welcome you back onboard again.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Everything

Everything. Ease of booking. Ease of boarding. The Pet Lounge was the first time I had relaxed in a week of planning and traveling!
I thought I might make my return trip to Dublin on the other ferry out of Largs because we are old and frail, and streamlined travel is a must these days, but I cannot imagine it could be anywhere close to the treat that was the Stenaline from Belfast to Cairnryan.

2026幎10月8日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for sharing your 5 star review. We're delighted to hear that you found the booking and boarding process easy and that the Pet Lounge helped you relax during your journey.

We're pleased we could make your trip such an enjoyable experience. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

The staff were friendly and the whole


The staff were friendly and the whole journey was enjoyable

2026幎10月10日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for leaving us a 5 star review. We're delighted to hear that you found our staff friendly and that you enjoyed your journey travelling over with us. We look forward to welcoming you back onboard.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Using your ferries over years already

Using your ferries over years already, I always deeply enjoy travelling with you.

What a difference, I should say, versus "flying". Booking and boarding (including car): Easy, straight, to the point. The travel: Relaxing, most welcome by superb staff, excellent cabins and a service second to none. And ... not to forget. A captain himself saying farewell!? When did you ever experience that recently on a flight? In a nutshell: What more could you ask for?

Consequently, I wholeheartedly recommend travelling with you and shall wish to say "Thank you!"; for having been your guest just recently and ... before!

2026幎10月9日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for sharing your 5 star review. We're delighted that you enjoy the ease of travelling with us and that our crew, cabins, and onboard service continue to make your journeys relaxing and memorable.

Your recommendation means a great deal to us. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Clean cabin and good facilities

Clean cabin and good facilities

2026幎9月12日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for your 5 star review. We're pleased to hear that you found your cabin clean and enjoyed the onboard facilities during your journey. We look forward to welcoming you onboard soon.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Responsive and friendly staff

Responsive and friendly staff . White glove cleanliness throughout. Comfortable lounge areas. Ease of booking.

2026幎10月11日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for your 5 star review. We're delighted to hear that you found our staff responsive and friendly, and that you enjoyed the cleanliness, comfortable lounge areas and ease of the booking process.

We look forward to welcoming you back onboard.

Regards
Dave
Stena Line

5぀星のうち4の評䟡

Friendly efficient staff

Friendly efficient staff. Nice clean ferry. Just a couple of shore side issues dropped score to 4.
Needs better access route for foot passengers departing from Birkenhead.
No link with public transport when arriving in Belfast.

2026幎10月10日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Copilot said:

Thank you for sharing your review. We're pleased to hear you found our staff friendly and efficient.

We also appreciate your feedback regarding foot passenger access at Birkenhead and public transport links in Belfast. Your comments have been noted and will be shared with our teams.

We hope to welcome you onboard again soon.

Regards
Dave
Stena Line

5぀星のうち3の評䟡

Stressful disembarkation

Departure was efficient and the ship was clean. There was bit of stress on disembarkation created by the absence of direction for the foot passengers. We became involved in long queues that were not for us. It worked out but the transfer to the train at Holyhead was literally last minute.

2026幎10月4日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for leaving us a review. We're pleased to hear that you found boarding efficient and the ship clean.

We do, however, appreciate your feedback regarding the disembarkation process for foot passengers. We're sorry to hear that the lack of direction caused confusion and led to unnecessary queues, particularly given your onward train connection at Holyhead. Your comments have been noted and will be shared with our team, as clear communication during disembarkation is essential to helping our customers continue their journeys.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Very professional and great staff on


Very professional and great staff on board.

2026幎9月12日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for your 5 star review. We're delighted to hear that you found our team professional and that they helped make your journey a positive experience. We look forward to welcoming you onboard again soon.

Regards
Dave
Stena Line

5぀星のうち1の評䟡

Snídaně formou bufetu má klesající 

Snídaně formou bufetu má klesající úroveň. Cesta zpět byla zpoÅŸdění bez jakékoliv informace.

2026幎10月3日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for taking the time to share your review. We're sorry to hear that your experience did not meet expectations on this occasion.

We are disappointed to learn that you felt the quality of the buffet breakfast has declined, as we aim to provide a consistently enjoyable onboard dining experience for our guests. Your comments will be shared with our team.

We also apologise for the delay to your return journey and for the lack of information provided during the disruption. We understand how frustrating this can be and recognise the importance of keeping our customers informed when schedules are affected.

Thank you for bringing these concerns to our attention. Customer feedback helps us identify areas where we can improve, and we appreciate you taking the time to let us know about your experience.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Friendly staff

Friendly staff. From check in to loaders Security to bar staff.

2026幎9月28日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for your 5 star review. We're delighted to hear that our team, from check-in and security to our onboard staff, made such a positive impression. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Fantastic experience!

We had an absolutely fantastic experience with Stena Line! From the moment we arrived, everything felt welcoming and well organised. Having a table reserved for us and our 2 Shiba’s made the journey so much more relaxed and enjoyable. It was wonderful that fresh water was available for them too, as these little details really make a difference when travelling with pets.

The staff were incredibly friendly, helpful and welcoming, which made the whole experience even better. We felt comfortable throughout the journey, and it was clear that the crew cared about making passengers feel welcome. Travelling with dogs can sometimes require a little extra planning, but Stena Line made everything feel easy and stress-free.

2026幎10月11日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for your 5 star review. We're delighted to hear that you had such an enjoyable and stress-free journey. It's wonderful to know that the pet-friendly facilities and our crew's warm welcome helped make your trip even more comfortable. We look forward to welcoming you all onboard again soon.

Regards
Dave
Stena Line

5぀星のうち4の評䟡

Rauhallisuus

2026幎10月9日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thanks you for your review and we hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

5぀星のうち5の評䟡

Comfortable cabin

Comfortable cabin. Nice ship. Easy boarding and disembarkation.

2026幎10月11日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for your 5 star review. We're delighted to hear you enjoyed the comfortable cabin together with a smooth boarding and disembarkation process. We look forward to welcoming you onboard again.

Regards
Dave
Stena Line

5぀星のうち4の評䟡

Was comfortable & had pleasant sailing

Was comfortable & had pleasant sailing, all staff were very friendly & helpful, VIP lounge was clean & comfortable, ordered meal which was good quality & good value.
My only criticism is that shop & bar are not open longer during sailing.

2026幎10月7日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for leaving us a review.

We're delighted to hear you had a comfortable voyage, enjoyed the lounge, and found our staff friendly and helpful.

We also appreciate your feedback regarding the shop and bar opening hours and will share your comments with our team.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

5぀星のうち3の評䟡

The experience was ok

The experience was ok
What you get for your money is very good but the offloading experience was really bad
We and all other cars had to wait 40 minutes for all the trucks and freight to get offloaded. Without any information about why we weren’t able to get offloaded the ship it felt like we just got forgotten on the upper deck of the ship

2026幎10月7日
Stena Line International ロゎ

Stena Line International からの回答

Good morning,

Thank you for leaving us a review.

We're pleased to hear you found the trip good value for money.

We're sorry, however, that there was a lack of communication while waiting to leave the vessel. We appreciate you sharing your experience and will pass your comments on to our team.

We hope to welcome you back onboard in the future.

Regards
Dave
Stena Line

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報