Using your ferries over years already, I always deeply enjoy travelling with you. What a difference, I should say, versus "flying". Booking and boarding (including car): Easy, straight, to the p... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Friendly efficient staff. Nice clean ferry. Just a couple of shore side issues dropped score to 4. Needs better access route for foot passengers departing from Birkenhead. No link with public tra... もっと見る
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We had an absolutely fantastic experience with Stena Line! From the moment we arrived, everything felt welcoming and well organised. Having a table reserved for us and our 2 Shiba’s made the journey... もっと見る
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Was comfortable & had pleasant sailing, all staff were very friendly & helpful, VIP lounge was clean & comfortable, ordered meal which was good quality & good value. My only criticism is that shop &... もっと見る
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企業情報
Stena Line International について
当該企業による記述
At Stena Line, we’re all about making travel by sea smooth, reliable, and enjoyable. For over 60 years, we’ve been connecting people, cultures, and destinations across Europe — safely and sustainably.
From weekend breaks to business travel, our ferries offer everything you need for a pleasant journey: comfortable cabins, great food, and plenty of onboard entertainment. Families, couples, and solo travellers are all welcome — even your pets have their own space to relax. Our goal is to make every trip feel easy from start to finish.
Our European routes include
- UK – Ireland
- UK – Netherlands
- Sweden – Denmark
- Sweden – Germany
- Sweden – Poland
- Latvia – Sweden
- Poland – Denmark
About Stena Line
As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. We’re proud to offer one of the most extensive route networks on the continent, combining modern ferries, excellent service, and a focus on sustainability.
Plan your next journey
Visit www.stenaline.com to explore routes, find offers, and book your next trip.
連絡先
4.4
優良
1197件のレビュー
顧客にレビューを依頼しています
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Good crossing
Good crossing. Ferry on time. Very clean. Only spoilt with insisting the dog has to be in a fully enclosed crate.
2026年10月8日
Stena Line International からの回答
Good morning,
Thank you for sharing your review. We're pleased to hear you had a good crossing, that the ferry was on time and that you found the ship clean.
We're sorry to hear that our pet travel arrangements did not meet your expectations. We appreciate your comments.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Stena Line International からの回答
Good morning,
Thank you for your review. We're pleased to hear that overall you had a positive experience.
We're sorry that the vessel did not fully meet your expectations and appreciate your comments.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Over all it was ok enough, but improvents can be done.
Booking went 6-stars- same with payment,order confirmation,check-in etc.
I liked that there was a pet lounge for us to sit. But compared to other ships we've sailed with, the dog toilet should have been cleaned better. My dog (and other dogs) hesitated to use it. It smelled extremely heavy of urine. 1 star here
The lights should have been dimmed in the lounge-We traveled by the night ferry, but fair enough.
The "dinner" we ordered (schnitzel and fries)..The frying oil should have been changed earlier. Dark and smokey harsh taste.2 stars here.
The toilets was clean and tidy- so 6-stars also here.
Over all it was ok enough. So therefor 3 stars
2026年10月5日
Stena Line International からの回答
Good morning,
Thank you for sharing your review. We're pleased to hear that the booking process, check-in experience, pet lounge and onboard cleanliness all met your expectations.
We're sorry to learn that the dog toilet facilities and your meal did not meet the standard you expected. Your comments regarding the cleanliness of the pet area, lounge lighting and food quality have been noted and will be shared with our team.
We appreciate you taking the time to share your experience and hope to welcome you onboard again in the future.
Regards
Dave
Stena Line
Avoid Heathrow, Fly to Dublin and ferry across
Friendly staff, efficient operation, and an on-time operation all contributed to a nice experience.
2026年10月3日
Stena Line International からの回答
Good morning,
Thank you for your review. We're delighted to hear that our friendly staff, efficient service and punctual sailing helped make your journey a pleasant one. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Overall good with some aspects for improvement
Straightforward booking and checking in process. The colleague serving at the coffee bar on the 4th deck on our return was friendly and great service.
The cabin was comfortable, the bedlinen was clean and importantly, not fragranced. For the thousands of people with chemical and fragrance sensitivity this means they have somewhere safer with relatively uncontaminated air to spend the journey.
Aspects that could be improved: The floor of the cabin was not particularly clean at the edges and the shower needed sprucing up.
Pre-journey communications had confirmed there would be a dog exercise and toilet area on the ship. When we set out to find it a member of the crew was quite abrupt in telling us there was no such area and needed to confine to cabin for the duration. Stena have since agreed to refund part of our pet cabin fee which we appreciate and hopefully they will correct the communications for the future.
2026年10月7日
Stena Line International からの回答
Good morning,
Thank you for sharing your review. We're pleased to hear that the booking process, check-in, cabin comfort and service from our coffee bar colleague all contributed to a positive journey.
We're sorry to learn that the cabin cleanliness and shower condition did not fully meet your expectations. We also apologise for the confusion regarding the onboard dog exercise area and appreciate your understanding while this was reviewed.
Your feedback has been shared with our teams as we continue to improve our service.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Stena Line International からの回答
Good morning,
Thank you for sharing your 5 star review. We are delighted to hear you had a great trip travelling over with us and look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
No WiFi in Plus Lounge
No WiFi in Plus Lounge. Pennies
Expensive and benefits of Gold membership being completely eroded. May as well travel Irish Ferries.
2026年10月7日
Stena Line International からの回答
Good morning,
Thank you for leaving us a review.
We're sorry to hear that the WiFi in Stena Plus did not work as expected and that you feel the benefits of your Gold membership have not met your expectations.
We appreciate your comments and will share them with our team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Helpful staff
Helpful staff, clean and comfortable facilities. This was my first experience with a ferry and it was really great!
2026年10月7日
Stena Line International からの回答
Good morning,
Thank you for leaving us a 5 star review. We're delighted to hear that your first ferry experience was a great one and that you found our staff helpful with comfortable and clean onboard facilities. We look forward to welcoming you back onboard.
Regards
Dave
Stena Line
Wonderful stress free trip for…
Wonderful stress free trip for motorhomes, great staff who change the tv for you no problem, top movies and lovely tasty breakfast
2026年10月7日
Stena Line International からの回答
Good morning,
Thank you for your 5 star review. We're delighted to hear you had a stress-free journey and enjoyed the friendly service and breakfast onboard. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Stena Line International からの回答
Good morning,
Thank you for your 5 star review. We're delighted to hear you enjoyed a comfortable journey and found our staff friendly. We look forward to welcoming you back onboard.
Regards
Dave
Stena Line
Otherwise all went well except…
Otherwise all went well except restaurant staff were lazy to find out if meatbolls were gluteen free or not! Etc
2026年10月6日
Stena Line International からの回答
Good morning,
Thank you for your review. We're pleased to hear that your journey went well overall.
We're sorry to hear about your experience in the restaurant. Our team should always do their best to assist with dietary enquiries, and we appreciate you bringing this to our attention. We'll share your comments with our onboard team.
We hope to welcome you onboard again in the future.
Regards
Dave
Stena Line
Friendly and helpful staff and…super clean.
Friendly and helpful staff and everything looks super clean and well maintained, its easy to see people care
2026年10月6日
Stena Line International からの回答
Good morning,
Thank you for your 5 star review. We're delighted to hear that you found our staff friendly and noticed how clean and well-maintained everything was. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
The trip was great
The trip was great! The cabin is super clean and comfortable. The restaurants and shops are amazing. There is no better experience than travelling with Stena.
2026年10月6日
Stena Line International からの回答
Good morning,
Thank you for your 5 star review. We're delighted to hear you enjoyed the clean, comfortable cabin and our onboard restaurants and shops. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
Always a great experience with Stena Line
I always enjoy travelling with Stena Line. The staff are friendly and helpful, the service is reliable, and the whole booking and travelling experience is smooth and comfortable. I have travelled with Stena Line several times and will definitely continue choosing Stena for many more journeys. My next trip is already planned for this month.
2026年10月6日
Stena Line International からの回答
Good morning,
Thank you for your 5 star review. We're delighted to hear you enjoyed a comfortable journey and found our staff friendly. We look forward to welcoming you back onboard.
Regards
Dave
Stena Line
I have taken the Hook-Harwich evening…
I have taken the Hook-Harwich evening service 5-6 times in recent months and it has been well worth the money.
Beds are comfy, food and drink reasonably priced and the boat modern.
I am not a fan of the wake up calls (Don't Worrry be Happy) but that is a minor gripe
2026年10月3日
Stena Line International からの回答
Good afternoon,
Thank you for leaving us a 5 star review. We’re pleased you enjoyed the facilities onboard and the friendly service from our team. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Attention to customer comfort
Very clean ship. Nice variety of seating options and activities. Professional and friendly staff throughout.
2026年10月5日
Stena Line International からの回答
Good afternoon,
Thank you for your 5 star review. We’re pleased you enjoyed the facilities onboard and the friendly service from our team. We look forward to welcoming you back onboard again.
Regards
Dave
Stena Line
Relaxing way home
We enjoyed a relaxing journey from Göteborg to Kiel in a delightful cabin, with a very fine dinner in company with a friendly staff.
2026年10月5日
Stena Line International からの回答
Good afternoon,
Thank you for sharing your 5 star review. We’re delighted you had such a relaxing and enjoyable journey with us. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Stena Line International からの回答
Good afternoon,
Thank you for your 5 star review. We’re pleased you had a great experience from booking through to your journey with us. We look forward to welcoming you back onboard.
Regards
Dave
Stena Line
Stena Line International からの回答
Good afternoon,
Thank you for sharing your 5 star review. We’re delighted you enjoyed a comfortable cabin, smooth crossing and excellent food. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Trevlig service och mycket utsökt mat
Trevlig service och mycket utsökt mat. Punktlig avgång och ankomst till hamnen. Mycket bra resa som jag rekommenderar till alla. Jag har rest med Stenaline-fartyget flera gånger och jag väljer det alltid!
2026年10月5日
Stena Line International からの回答
Good afternoon,
Thank you for sharing your 5 star review. We’re so pleased you had another great trip and enjoyed everything from the service and food to the punctual journey.
We really appreciate your continued loyalty and recommendation. We look forward to seeing you onboard again soon.
Regards
Dave
Stena Line
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