We were delayed by an accident on the road from Dublin causing us to arrive when the ferry had started loading. The member of staff on the gate let us through without any hassle and I was impressed.... もっと見る
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レビュアーのコメントを見てみましょう
Using your ferries over years already, I always deeply enjoy travelling with you. What a difference, I should say, versus "flying". Booking and boarding (including car): Easy, straight, to the p... もっと見る
企業が回答しました
Friendly efficient staff. Nice clean ferry. Just a couple of shore side issues dropped score to 4. Needs better access route for foot passengers departing from Birkenhead. No link with public tra... もっと見る
企業が回答しました
We had an absolutely fantastic experience with Stena Line! From the moment we arrived, everything felt welcoming and well organised. Having a table reserved for us and our 2 Shiba’s made the journey... もっと見る
企業が回答しました
企業情報
Stena Line International について
当該企業による記述
At Stena Line, we’re all about making travel by sea smooth, reliable, and enjoyable. For over 60 years, we’ve been connecting people, cultures, and destinations across Europe — safely and sustainably.
From weekend breaks to business travel, our ferries offer everything you need for a pleasant journey: comfortable cabins, great food, and plenty of onboard entertainment. Families, couples, and solo travellers are all welcome — even your pets have their own space to relax. Our goal is to make every trip feel easy from start to finish.
Our European routes include
- UK – Ireland
- UK – Netherlands
- Sweden – Denmark
- Sweden – Germany
- Sweden – Poland
- Latvia – Sweden
- Poland – Denmark
About Stena Line
As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. We’re proud to offer one of the most extensive route networks on the continent, combining modern ferries, excellent service, and a focus on sustainability.
Plan your next journey
Visit www.stenaline.com to explore routes, find offers, and book your next trip.
連絡先
4.4
優良
1204件のレビュー
顧客にレビューを依頼しています
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Stena Line International からの回答
Good afternoon,
Thank you for your 5 star review.
We are happy to hear that you loved the Hygge Lounge onboard and look forward to you travelling with us again in the future.
Regards
Janette
Stena Line
Great boarding experience
Great boarding experience. Great onboard experience. Love the staff.
Your website needs some work. It is hard to navigate and not intuitive.
2026年10月1日
Stena Line International からの回答
Good afternoon,
Thank you for your review.
We're delighted to hear you had a great boarding and onboard experience, and that our staff made such a positive impression.
We also appreciate your feedback on our website and will share your comments with the relevant team.
We look forward to welcoming you onboard again soon.
Regards
Hayley
Stena Line
Stena always provides an excellent service.
Polite, welcoming and helpful staff. Very comfortable cabin and the Stena Plus Lounge was excellent, and the ships sailing times have always been to schedule.
2026年9月27日
Stena Line International からの回答
Good morning,
Thank you for your 5 star review.
It is always a pleasure to read that our colleagues and ships exceed your customer service expectations. Your comments will be passed on to our managers onboard, who will make sure the staff hear about this.
Regards
Janette
Stena Line
We booked night ferry from sweden and…
We booked night ferry from sweden and booked reclining seats to get some sleep during the transit to Denmark. It was absolutely impossible to get some sleep due to location of the reclining seat area next to the restaurant and the constant flow of passengers passing through the isle between the seats.
2026年9月25日
Stena Line International からの回答
Good morning,
Thank you for your review.
We're sorry to hear that you were unable to get the rest you had hoped for in the reclining seat area during your overnight crossing. We understand how the constant flow of passengers through the area, particularly given its location near the restaurant, would have made it difficult to sleep.
We appreciate you sharing your experience, and your comments will be passed on to the relevant team for review as we continually look for ways to improve our customers' onboard experience.
Regards
Hayley
Stena Line
Strengths and areas for improvement
Strengths: Easy check-in process; friendly staff; nice, clean amenities on board; compact, but clean rooms; smooth crossings. Areas for improvement: It would be helpful to have luggage storage facilities at the docks for foot passengers; more reliable bus-to-town pick up at the docks on weekends.
2026年9月30日
Stena Line International からの回答
Good morning,
Thank you for your review.
We're glad you enjoyed the easy check-in process, friendly staff, clean facilities, comfortable cabins, and smooth crossings.
We also appreciate your suggestions about luggage storage for foot passengers and improved weekend transport connections from the ports, and we'll share these with the relevant teams.
Regards
Hayley
Stena Line
Stena successfully transfers people and…
Stena successfully transfers people and their cars from one port to another, without getting wet.
2026年9月30日
Stena Line International からの回答
Good morning,
Thank you for your 5 star review.
It is always nice to read that we can transfer everyone and keep them dry.
Regards
Janette
Stena Line
Deck 11
We appreciated the comfort & cleanliness of the cabin. However, there was NO water glass provided to take night time meds. Shower was great but towel very rough. It would have been helpful to know that we departed immediately after breakfast; we felt rushed. A written sign in the room would have been helpful! Staff was polite and helpful. Loved the colored stair signs!
2026年9月30日
Stena Line International からの回答
Good afternoon,
Thank you for sharing your review. We are sorry to hear of your disappointment with the towels, lack of tumbler for water and feeling rushed after your breakfast. This will be passed on to our managers onboard to look into.
Regards
Janette, Stena Line
Not good enough.
Hi . We travel with our dog and you do not provide ANY thing at all for the dog. We had only 2 small towels and no bath mat. Not even a bottle of water.We used to get a good buffet in the morning. Now the servers just plonk bits on a plate and the put toast on top. There’s no toaster or jam and butter etc. And this is £33 as coffee is extra. Nice boat and nice staff but woeful food . For the price it’s awful value. Cabin 1129 27th September 2026.👎👎
2026年9月30日
Stena Line International からの回答
Good afternoon,
Thank you for sharing your review.
We are sorry to hear that the cabin and your breakfast were not what you were expecting, your comments will be passed on to our managers onboard.
Regards
Janette, Stena Line
trip to fishing
Pleasant travel environment, very good food, Wi-Fi available. I recommend it.
2026年9月30日
Stena Line International からの回答
Good morning,
Thank you for your 5 star review.
It is always a pleasure to read that your sailing went well and you would recommend this to others.
Regards
Janette, Stena Line
You have greatly reduced the benefits…
You have greatly reduced the benefits for Gold Status which reminds me of PO Ferries how they reduced and a reduced the benefits and in the end are a terrible ferry service.
2026年9月29日
Stena Line International からの回答
Good afternoon,
Thank you for your review.
We're sorry to hear that you feel the benefits of Gold Status no longer offer the value you expect.
We understand how important loyalty rewards are to our regular customers, and we appreciate you sharing your concerns.
Your comments will be passed on to the relevant team for review as we continue to evaluate our loyalty programme and customer offering.
Regards
Hayley
Stena Line
Stena Line International からの回答
Good morning,
Thank you for your 5-star review.
We're delighted you enjoyed the efficient loading process, the clean, well-equipped vessel, and the pleasant crossing.
We appreciate your feedback and look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Pleasant trip but we and the dog hated the cabin
This was the first time we have sailed on Stena with our dog. We and the dog (especially the dog) hated the cabin. Irish Ferries offer a better experience with a dedicated pet-friendly area.
Apart from that, the crossing was fine.
2026年9月27日
Stena Line International からの回答
Good evening,
We appreciate you sharing your recent experience with us. We are truly sorry to hear that our pet-friendly cabin did not meet your expectations or provide a comfortable environment for your dog.
We understand how important it is for all members of your family, including your furry companions, to have a pleasant journey. We are always looking for ways to improve our services, and your feedback regarding the pet-friendly accommodations is invaluable as we strive to enhance our offerings.
We are pleased to know that the rest of your crossing was satisfactory.
Regards,
Chelsey
Very smooth and efficient.
2026年9月27日
Stena Line International からの回答
Good evening,
We're happy to hear that your experience was smooth and efficient.
We appreciate your positive feedback!
Regards,
Chelsey
Stena line is very reliable
Stena line is very reliable, excellent service, very friendly staff. I've used your service for the past 30 years. You have always delivered a good and safe journey.
2026年9月28日
Stena Line International からの回答
Good evening,
Thank you for your wonderful 5-star review!
We are so pleased to hear that you have consistently experienced reliable service, excellent journeys, and friendly staff over the past 30 years.
We truly appreciate your loyalty and look forward to many more safe trips with you.
Regards,
Chelsey
Excellent service
We had an excellent experience with Stena Line. The contact with the staff was great throughout the journey; everyone was friendly, helpful, and professional. Our room was perfectly clean and comfortable.
We were also satisfy by the quality of the food. Both dinner and breakfast were prepared to a very high standard and made the journey even more enjoyable.
Overall, we had a fantastic experience and would definitely travel with Stena Line again. I fully recommend them!
2026年9月28日
Stena Line International からの回答
Good afternoon,
Thank you for your wonderful 5-star review!
We are so pleased to hear that you had such an excellent experience with us. It's fantastic to know that our staff's friendliness, helpfulness, and professionalism made a positive impression, and that your room was perfectly clean and comfortable.
We're also delighted that you enjoyed the high quality of our dinner and breakfast, making your journey even more enjoyable. We truly appreciate your recommendation and look forward to welcoming you aboard again soon!
Regards,
Chelsey
Everyone who works for Stena Line is so…
Everyone who works for Stena Line is so nice to me and my service dog too and we have a trip going back to Belfast on 28/September/2026 at 22:30 too so we are looking forward to it and it’s a pleasure travelling with Stena Line to
2026年9月18日
Stena Line International からの回答
Good afternoon,
Thank you for your wonderful 5-star review!
We are so pleased to hear that you and your service dog consistently have such positive experiences with our team.
We look forward to welcoming you both back on board for your trip to Belfast.
Regards,
Chelsey
Stena Line International からの回答
Good afternoon,
Thank you for your 5-star review.
We are so pleased to hear that you had a relaxed, comfortable, and quiet overnight experience with us.
It's wonderful to know that our staff made a positive impression with their helpful and smiling service.
We hope to welcome you back onboard again soon.
Regards,
Chelsey
Sea food buffet was Amazing
Sea food buffet was Amazing! Host was rude but the staff was Great - Really recomended!
2026年9月27日
Stena Line International からの回答
Good afternoon,
We're so glad you enjoyed our seafood buffet and found our staff great! We appreciate you bringing the host's behaviour to our attention.
Regards,
Chelsey
Missing free WiFi on trip
An free WiFi should be a welcom standard to all passengers. In the waiting area at Trelleborg harbour as well as on the the the Ferry during the loading, and shipping time.
2026年9月27日
Stena Line International からの回答
Good morning,
Thank you for your review.
We appreciate your view that complimentary Wi-Fi should be available throughout the journey, including in the port waiting area and during the crossing. We understand how important connectivity is for our customers and will ensure your comments are shared with the relevant team for consideration.
We hope to welcome you on board again soon.
Regards
Hayley
Stena Line
Everything was in good order
Everything was in good order, clean, staff friendly, check in experience was OK. the 4 star is really to do with the fact that there was a very large group of drunk people that the crew did there best to control but they had taken over a good half of the seating area which made it uncomfortable for us and others
2026年9月27日
Stena Line International からの回答
Good afternoon,
We appreciate your feedback regarding your recent experience.
We are glad to hear that our facilities were clean and our staff was friendly. We sincerely regret that a large group disrupted your comfort and understand how this impacted your enjoyment.
We are reviewing our procedures to better manage such situations for all our guests.
Regards,
Chelsey
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