I travel with your company often; I appreciate the value for money. My native language is Russian, but I am also quite proficient in other languages, so communicating with the staff was easy for me. T... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We were delayed by an accident on the road from Dublin causing us to arrive when the ferry had started loading. The member of staff on the gate let us through without any hassle and I was impressed.... もっと見る
企業が回答しました
Checking in and boarding was so stressful free and easy, after years of airport hassles. Staff were very helpful and personable. Lounges were clean and comfortable. Made for a very enjoyable travel e... もっと見る
Using your ferries over years already, I always deeply enjoy travelling with you. What a difference, I should say, versus "flying". Booking and boarding (including car): Easy, straight, to the p... もっと見る
企業が回答しました
企業情報
Stena Line International について
当該企業による記述
At Stena Line, we’re all about making travel by sea smooth, reliable, and enjoyable. For over 60 years, we’ve been connecting people, cultures, and destinations across Europe — safely and sustainably.
From weekend breaks to business travel, our ferries offer everything you need for a pleasant journey: comfortable cabins, great food, and plenty of onboard entertainment. Families, couples, and solo travellers are all welcome — even your pets have their own space to relax. Our goal is to make every trip feel easy from start to finish.
Our European routes include
- UK – Ireland
- UK – Netherlands
- Sweden – Denmark
- Sweden – Germany
- Sweden – Poland
- Latvia – Sweden
- Poland – Denmark
About Stena Line
As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. We’re proud to offer one of the most extensive route networks on the continent, combining modern ferries, excellent service, and a focus on sustainability.
Plan your next journey
Visit www.stenaline.com to explore routes, find offers, and book your next trip.
連絡先
4.4
優良
1212件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Stena Line International からの回答
Good afternoon,
Thank you for your 5-star review.
We're sorry to hear that the Hygge seats were not as comfortable as you had hoped.
We appreciate your comments regarding the leg support, as feedback like this helps us understand where improvements can be made.
Thank you for taking the time to share your experience, and we hope to welcome you on board again soon.
Regards
Hayley
Stena Line
Stena Line International からの回答
Good afternoon,
Thank you for your wonderful 5-star review.
We're delighted to hear that you had such a positive experience and found our staff professional, courteous, and helpful throughout your journey.
We truly appreciate your kind words and look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Stena Line International からの回答
Good afternoon,
Thank you for your 5-star review.
We're absolutely delighted to hear that you had such a sensational experience with us.
Your kind words mean a great deal to our team, and we truly appreciate you taking the time to share them.
We look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Overall a pleasant first time experience.
The ground staff on the outward journey were polite and helpful, not so much so on the return journey.
The signage seemed to confuse a lot of people including myself (lane control and exiting on return in a lane which was clearly marked on the tarmac with the letters no entry! ).
The lounge areas were clean and tidy and the staff on board were very helpful and friendly on both trips.
2026年9月22日
Stena Line International からの回答
Good afternoon,
Thank you for your review.
We're pleased to hear that our onboard teams were friendly and helpful, and that you found the lounge areas clean and comfortable throughout your journey.
We also appreciate your comments regarding the signage and your experience with the port staff on your return sailing.
Your feedback is valuable and will be shared with the relevant teams. We hope to welcome you on board again soon.
Regards
Hayley
Stena Line
Good vibes, happy staff
Everything about sailing with Stena is positive.
The check in at the docks, very helpful, very welcoming.
Check in to the lounge, a very warm welcome.
Food was good. The lounge is exceptionally good.
Service good, range of food good. Seating good.
Nothing negative.
I look forward to my next voyage with Stena.
2026年9月22日
Stena Line International からの回答
Good afternoon,
Thank you for your wonderful 5-star review.
We're delighted to hear that every aspect of your journey was a positive experience, from the warm welcome at check-in and in the lounge to the quality of the food and service on board.
It's especially pleasing to know you enjoyed the lounge and found everything to your satisfaction.
We truly appreciate your kind words and look forward to welcoming you on board for your next voyage.
Regards
Hayley
Stena Line
Smooth experience
Smooth experience, staff are pleasant in the plus lounge. Booking process is painless (unlike your competitor)
2026年9月24日
Stena Line International からの回答
Good morning,
Thank you for your 5-star review.
We're delighted to hear you had a smooth journey and found our booking process easy to use. It's also great to know that the team in the Plus Lounge made you feel welcome with their friendly service.
We appreciate your kind words and look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
An overall good experience …
The whole experience is good from start to finish.
Staff are efficient and friendly.
Ship is beautifully appointed.
Ticketing works well.
The only thing that slightly irks me is the need to purchase WiFi access.
2026年9月21日
Stena Line International からの回答
Good morning,
Thank you for your 5-star review.
We're delighted to hear that you enjoyed the overall experience, from our friendly and efficient staff to the comfort of the ship and the ease of booking.
We also appreciate your comments regarding WiFi access and will ensure your feedback is shared with the relevant team.
We look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
STENA provide all the assistance I require making for a pleasurable trip.
Now 81, I don't walk well and Stena help me to travel in comfort to and from Europe.
I find the staff both helpful and friendly, the ships are comfortable and with good food & drink the ferry is a most pleasant part of my trips.
2026年9月24日
Stena Line International からの回答
Good morning,
Copilot said:
Thank you for your wonderful 5-star review.
We're delighted to hear that our team helps make your journeys comfortable and enjoyable. It's especially pleasing to know that our staff, onboard facilities, and food and drink all contribute to a positive travel experience.
We truly value your loyalty and look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
We paid for the premium lounge which…
We paid for the premium lounge which was very pleasant, although on that day, there was no hot food provided, however, there was a good selection of cold alternatives.
My only observation is that the seating in the centre of this deck has low backs, so trying to have a snooze after a long drive to get to the port, is not very comfortable. Otherwise, I would recommend the premium lounge to fellow travellers.
2026年9月19日
Stena Line International からの回答
Good morning,
Copilot said:
Thank you for your 5-star review.
We're pleased to hear you enjoyed the Premium Lounge and the selection of refreshments available. We appreciate your comments about the seating and will make sure this feedback is shared with the relevant team. Thank you for recommending the lounge, and we hope to welcome you on board again soon.
Regards
Hayley
Stena Line
Perfect assistance while travelling…
Perfect assistance while travelling with my Hunting dogs
2026年9月24日
Stena Line International からの回答
Good afternoon,
Thank you for sharing your 5 star review. We're delighted to hear you received excellent assistance while travelling over with us. We look forward to welcoming you back onboard.
Regards
Dave
Stena Line
Stena Line International からの回答
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you enjoyed such a smooth crossing, especially after deciding to skip breakfast due to concerns about seasickness. We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Non starter breakfast!
I have travelled a lot with Stena over the years, I was travelling Belfast to Liverpool on the 10.30 sailing. It set out 15 minutes late - no big deal, but I walked into the restaurant at 11.05 to be told that breakfast had stopped being served at 11.00. To say I was totally disappointed is an understatement. After all, when you have a fully equipped galley that can serve 100's of people, how hard can it be to fry an egg ad a couple of sausages??
2026年9月23日
Stena Line International からの回答
Good morning,
Thank you for your review and for travelling with us over the years.
We're sorry you missed breakfast service by a few minutes and understand how disappointing that was. Breakfast service ends at 11:00 so our team can prepare for the lunchtime menu, but we appreciate your comments and will share them with our onboard catering team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Stena Line International からの回答
Good morning,
Thank you for your 5 star review. We're delighted to hear you had such a positive experience travelling over with us. We appreciate your support and look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
The overall experience is great
The overall experience is great, but there are great issues with the booking. However they are sorted out through customer service, but that should not be the way. One ought to do the correct reservation and payment what one intends to do in the first place.
2026年9月11日
Stena Line International からの回答
Good morning,
Thank you for your 5 star review. We're pleased to hear you enjoyed your overall experience, but we're sorry you encountered issues with the booking process. While we're glad our customer service team could help, we appreciate that your booking should be correct and straightforward from the start.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
Stena Line International からの回答
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you felt your trip was value for money. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
We were left not knowing our sailing…
We were left not knowing our sailing was cancelled you had my email you were aware the eleven thirty was in trouble why did you not let us know as we were three thirty on Wednesday we would have come for later ferry
I have travelled with my family over lots of years now I’m going to P and O
2026年9月22日
Stena Line International からの回答
Good morning,
Thank you for your review and for your many years of travelling with us.
We're very sorry for the frustration and disappointment caused by the cancellation. We understand that, had you known earlier, you may have chosen to travel on a later sailing.
We appreciate your loyalty over the years and are sorry that this experience has left you feeling let down. Please contact our customer service team, who can investigate this further for you: stenaline.ie/contactform
Regards
Hayley
Stena Line
Wszystko ok,ale nadal brak rękawu w…
Wszystko ok,ale nadal brak rękawu w Gdyni jest wielkim problemem.
2026年9月21日
Stena Line International からの回答
Good morning,
Thank you for your review. We're glad to hear everything else was fine, and we appreciate your comments about the lack of a jet bridge in Gdynia. We understand this can make boarding and disembarking less convenient, particularly in challenging weather or for those with mobility concerns. Thank you for sharing your experience, and we hope to welcome you on board again soon.
Regards
Hayley
Stena Line
Tolles Erlebnis!
Alles hat reibungslos und zuverlässig geklappt. Die Suite mit Balkon war super, alles sauber und das Bett sehr bequem. Das Abendessen im à la Carte Restaurant war sehr gut jnd wir wurden freundlich bedient. Auch das Frühstücksbuffet (inklusive bei der Suite) war sehr umfangreich und lecker. Wir freuen uns auf die nächste Reise mit Stena Line
2026年9月20日
Stena Line International からの回答
Good afternoon,
Thank you for your 5 star review. It's great to hear that everything went smoothly and that you enjoyed the comfort of your suite, delicious dining and our onboard facilities. We look forward to seeing you again.
Regards
Dave
Stena Line
Excellent service onboard
Excellent service onboard, enjoyed the cabin on day crossing and just came out to eat -which was a nice meal. Staff all welcoming and professional.
2026年9月22日
Stena Line International からの回答
Good afternoon,
Thank you for your 5 star review. We're delighted to hear you enjoyed the comfort of your cabin, your meal onboard and the service provided by our team. We look forward to seeing you again soon.
Regards
Dave
Stena Line
Stena Line International からの回答
Good morning,
Thank you for your 5 star review. We're delighted to hear you enjoyed the lounge and found our staff friendly. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
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