The staff we dealt with in both the furniture and carpet dept were extremely helpful (Elaine Sharpe &Steven McKelvie). We are still to take delivery of our purchases so can't comment further
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Lovely welcome by the lady at the door who was very helpful in her advice on where in the store to go. Gerry was excellent - not too intrusive but very knowledgeable and patient. Looking forward to ou... もっと見る
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Great service from Rudy (who was supported by Conor & Darren). Rudy was super helpful in getting both our kitchen table & stools and dining table and chairs ordered today in Tillicoultry store. Lovel... もっと見る
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We were attended to by Finlay Barrow, polite, knowledgeable, very helpful, no pressure salesman. He gave us as much time as we needed to look around, ask questions, try various seats, we had a short w... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
連絡先
76 Moss Road, FK13 6NS, Tillicoultry, Scotland, 英国
- 01259 750655
4.7
優良
898件のレビュー
顧客にレビューを依頼しています
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A lovely lady meeting us at door to…Ended up at g plan and got a proper gentleman to serve us with no sales just honesty thanks to Gerry watson
A lovely lady meeting us at door to help .
Went through all halls got to g plan and this was the suit we were looking for .
2026年7月26日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hi Geo,
Thank you for your wonderful feedback.
We're delighted to hear that you received such a warm welcome and that Gerry Watson provided honest, helpful service without any pressure. It's great that you found exactly the G Plan suite you were looking for, and we'll be sure to pass your kind comments on to Gerry and the team.
We appreciate your visit and hope you enjoy your new furniture for many years to come.
Kind regards,
The Sterling Home Team
Sterling Home
I had a fantastic experience at Sterling Home Furniture\. Lauren Grant was excellent from start to finish\. She was knowledgeable, friendly, and took the time to talk me through the different options without making me feel rushed or under any pressure\. She answered all my questions and made the whole sales process easy and enjoyable, helping me choose the perfect chair\.
I’d also like to mention the manager, who was equally helpful\. We ended up staying a little after closing while the paperwork was completed, and it was never made to feel like an inconvenience\. They were patient, professional, and even helped us get the chair into the car before we left\.
Excellent customer service all round\. Lauren and the team are a real credit to Sterling Home, and I wouldn’t hesitate to recommend them.
2026年7月23日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hi Angela
Thank you so much for your wonderful 5-star review.
We're delighted to hear that Lauren provided such a positive experience and helped you find the perfect chair. Lauren takes great pride in ensuring every customer feels informed, comfortable, and supported throughout their purchase, so it is fantastic to know her knowledge and friendly approach made such a difference.
We're also pleased that our manager and team were able to assist and make the end of your visit as smooth as possible. Going the extra mile for our customers is very important to us, and we're glad you felt welcomed and looked after, even after closing time.
Your kind words and recommendation mean a great deal to Lauren and the entire team at Sterling Home. Thank you for choosing us, and we hope you enjoy your new chair for many years to come.
Kind Regards
The Sterling Home Team
Mirror mirror not on the wall
Ordered a sizeable mirror and paid for delivery and installation.....mirror arrived early however they refused to install and left in its box in the hallway.
2026年7月9日
Sterling Home - Tillicoultry からの回答
Hi Derek,
Thank you for your feedback.
While we're pleased your mirror arrived promptly, we're very sorry to hear that the installation was not completed as expected.
We can see that our Customer Service team is already working with you to resolve this matter. We appreciate your patience while they investigate and arrange a suitable solution.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
Kind Regards
The Sterling Home Team
Terrible company £2500 for a sofa
Terrible company £2500 for a sofa, thats uncomfortable, and does not match the one from the shop like others have also commented. The response is personal choice.
2026年7月22日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hi Lorraine
Thank you for your feedback.
We're sorry to hear that you're disappointed with your sofa and that it hasn't met your expectations for comfort.
As comfort is a personal preference, it can vary from customer to customer. However, we really are sorry that your sofa does not meet your personal preference.
Please contact our customer service team directly if you want to discuss this further.
Kind Regards
The Sterling Home Team
Good customer service
Nikki was very helpful and kept me informed about the item I was interested in purchasing.
2026年7月7日
Sterling Home - Tillicoultry からの回答
Hi Heather,
Thank you for your great feedback.
We're delighted to hear that Nikki was so helpful and kept you informed throughout your shopping experience. I'll be sure to pass your kind comments on to her. We appreciate your support and hope to welcome you back again soon.
Kind Regards
The Sterling Home Team
Delivery drivers were very good the…
Delivery drivers were very good the sofas we got we were disappointed in no where near as confertable as the one we sat on in the shop
2026年7月6日
Sterling Home - Tillicoultry からの回答
Hi John,
Thank you for your feedback.
We're delighted to hear that our delivery drivers provided excellent service. We're sorry, however, that your sofas aren't feeling as comfortable as you expected.
It may be worth noting that new upholstered furniture can take a little time to settle and soften with regular use, so you may find the comfort improves over the coming weeks. We appreciate you sharing your experience and hope you'll soon be enjoying your new suite as intended.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
Gordon was very helpful even though we…
Gordon was very helpful even though we were only making a small purchase
2026年7月6日
Sterling Home - Tillicoultry からの回答
Hi John,
Thank you for your lovely feedback.
We're delighted to hear that Gordon was so helpful during your visit. No matter the size of the purchase, we strive to provide every customer with the same high level of service. We'll be sure to pass your kind comments on to Gordon.
Thank you for choosing Sterling Home Tillicoultry and we hope to see you again soon!
Kind Regards
The Sterling Home Team
Happy Days
The staff could not be more helpful! Made everything very easy and pleasant.
Will definitely be back!
2026年7月5日
Sterling Home - Tillicoultry からの回答
Hi Kevin,
Thank you for your wonderful feedback!
We’re thrilled to hear that our team made your experience so easy and pleasant. Your kind words mean a lot to us, and we’ll be sure to share them with the staff. We look forward to welcoming you back again soon! 😊
Kind Regards
The Sterling Home Team
Excellent service and support
Steven McKelvie at Sterling organised the quotation and the sale for us for our floors/Carpeting fully 3 months in advance in line with our timeline. He then continued to keep us updated for the next 3 months before delivering installation on the requested date. Great job, great help, very professional and very likeable too.
2026年4月2日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hi Marc,
Thank you for your wonderful feedback.
We're delighted to hear that Steven provided such excellent service throughout your flooring and carpeting project. Keeping customers informed every step of the way is so important, and it's great to know that Steven's professionalism, communication, and attention to your timeline made the experience a positive one.
We'll be sure to pass on your kind comments to him. Thank you for choosing Sterling Home Tillicoultry, and we hope you enjoy your new flooring for many years to come.
Kind Regards
The Sterling Home Team
Lauren is a great salesperson
Lauren was a great salesperson and very helpful. She was happy to listen to our requirements and help us find exactly what we were after.
2026年7月4日
Sterling Home - Tillicoultry からの回答
Hi Ian,
Thank you for your kind feedback.
We're delighted to hear that Lauren was so helpful and took the time to listen to your requirements. Providing knowledgeable and attentive service is very important to us, and it's wonderful to know she helped you find exactly what you were looking for. We'll be sure to pass your comments on to Lauren.
We hope you enjoy your purchase and look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
Excellent service
We received excellent service from Donna.
She was very patient, knowledgeable and efficient.
She made us feel confident about making our purchases and confident in the company.
2026年7月4日
Sterling Home - Tillicoultry からの回答
Hi Johnny,
Thank you for your wonderful feedback.
We're delighted to hear that Donna provided such excellent service. Her patience, knowledge, and efficiency are a real credit to our team, and it's fantastic to know she made you feel confident in both your purchases and our company. We'll be sure to pass on your kind comments to her.
Thank you for choosing Sterling Home Tillicoultry, and we hope you enjoy your new purchases.
Kind Regards
The Sterling Home Team
Excellent
The service, care and professionalism shown by the Flooring Department at Sterling was exceptional, from start to finish.
Steven was our initial point of contact and was very professional and considerate and was a breath of fresh air. Brian, Mark and Dylan were all very helpful and professional. Darren the fitter was also very professional, careful and communicated very well.
2026年7月17日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hi Ross,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that you received such great service from our Flooring Department. It's fantastic to know that Steven made such a positive first impression and that Brian, Mark, Dylan, and Darren all contributed to making your experience a smooth and professional one from start to finish.
Your kind words will be shared with the team, who will be thrilled to receive your recognition. Thank you for choosing Sterling Home Tillicoultry, and we hope to welcome you again in the future.
Kind Regards
The Sterling Home Team
We found what we were looking for and…
We found what we were looking for and more think I need a loyalty card
2026年7月3日
Sterling Home - Tillicoultry からの回答
Hi Ashley,
Thank you for your fantastic feedback!
We're delighted to hear you found what you were looking for – and even a little more. 😊 We really appreciate your support and look forward to welcoming you back again soon. Maybe a loyalty card is something we should think about! Thanks again for shopping with us.
Kind Regards
The Sterling Home Team
Sterling Home - Tillicoultry からの回答
Hi Thomas
Thank you for your lovely feedback. We're delighted to hear that our team took the time to ensure you were happy with your selection and explained everything clearly. Providing great customer service and helping our customers make informed choices is very important to us.
We appreciate your support and look forward to helping you again in the future.
Kind Regards
The Sterling Home Team
Excellent service from the minute I…
Excellent service from the minute I walked in the store.
2026年7月4日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Dear Mr Collins
Thank you for your kind feedback! We're delighted to hear you received excellent service from the moment you walked into the store. Our team takes great pride in providing a friendly and welcoming experience for every customer.
We really appreciate your support and look forward to seeing you again soon.
Kind Regards
The Sterling Home Team
Very happy bed purchase
Our bed purchase went very smooth with the help of Evija Rube. Evija has a lovely quiet helpful manner and was able to answer all our questions. She is extremely knowledgeable about the products being sold. Even when we changed our mind and returned to the bed department, Evija greeted us with kindness and care ensuring the change we asked for went smoothly. Evija is a credit to Sterling Home.
2026年7月4日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hi Jackie
Thank you so much for your wonderful review.
We’re delighted to hear that Evija provided such a positive experience during your bed purchase. Her calm, knowledgeable, and customer-focused approach is exactly the level of service we strive to deliver, and it’s fantastic to know she was able to answer all your questions and support you through your decision-making process.
We’re especially pleased that when you returned to make changes to your order, Evija ensured everything was handled smoothly and with genuine care. Your kind words about her professionalism, patience, and expertise will mean a great deal to her.
Thank you for choosing Sterling Home. We truly appreciate your feedback and look forward to welcoming you again in the future.
Kind Regards
The Sterling Home Team
Staff very helpful
Staff very helpful. What always reduces your score is all the add ons! You know a customer cannot pick up a sofa and requires delivery so include this cost in your pricing of the product! You mis represent the cost then add a disgusting delivery charge on to the price! Not impressed
2026年5月23日
Sterling Home - Tillicoultry からの回答
Hi Lynn
We're pleased to hear that you found our staff helpful, and we appreciate you taking the time to share your concerns regarding our pricing and delivery charges.
We understand your frustration and are sorry that the additional delivery cost left you feeling disappointed. We aim to be as transparent as possible with our pricing, but we appreciate that delivery is an essential part of purchasing larger items such as sofas and that these charges can have a significant impact on the overall cost.
Your comments have been noted and will be shared with the relevant team as we continually review how we present our pricing and delivery information to customers.
Thank you again for your feedback and for choosing us, we really appreciate your support.
Kind Regards
The Sterling Home Team
Fault in Leather of new chair
I am really sad to write this. Previously excellent customer service but on this occasion extremely poor. Been left with faulty chair, all agreed visible flaw/mark on chair. We are having to pursue full refund through legal processes. All we want is our money back now but this is not forthcoming. Advice is do not buy from Sterling, as if there is an issue we have found the whole process difficult and stressful. Really disappointed as my previous experience was excellent.
2026年7月1日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Dear David
Thank you for taking the time to share your feedback. We are sorry to hear that you remain disappointed with the outcome. We are also very sad to receive this feedback.
Following a thorough investigation of the chair and the concerns raised, no fault has been identified. We appreciate that this is not the outcome you were hoping for, and we understand your frustration.
We will continue to support you in line with our processes. Our team remains available to answer any questions you may have and to discuss the matter further.
We value all customer feedback and regret that your experience has not met your expectations on this occasion.
Kind Regards
The Sterling Home Team
.Lauren was a Great Help . We visited a couple of times and were…
We visited a couple of times and were delighted to meet Lauren Grant who helped us immensely. With her advice we were able to choose exactly what we wanted .
2026年7月2日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hi Lynne
Thank you for your lovely review.
We're delighted to hear that Lauren was able to help you find exactly what you were looking for. She takes great pride in providing knowledgeable and attentive service, and we're pleased that her advice made your experience so positive. We'll be sure to pass on your kind comments to Lauren.
We appreciate your support and look forward to welcoming you again in the future.
Kind Regards
The Sterling Home Team
Amy Ireland is very good.
Amy Ireland helped us today providing lots of relevant info while at the same time not being at all pushy. She is going to send fabric samples to our home to assist in our decision making.
2026年6月28日
自発的なレビュー
Sterling Home - Tillicoultry からの回答
Hi Dave
Thank you for your lovely feedback. We’re so pleased to hear that Amy provided helpful, informative service without any pressure. Making sure our customers feel confident in their choices is really important to us, and we’re glad the fabric samples will support you in your decision. We’ll be sure to pass your kind comments on to Amy.
Kind Regards
The Sterling Home Team
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