Not great. Carpet fitting rescheduled- not met Called 4 hours later onthe day of fitting only to be offered sincere apologies etc Then told of factory issues/delivery/hiccups in the warehouse etc... もっと見る
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Quality of staff and furnishing on display. Layout of shop was ideal for browsing and we were not being pressured by staff. However, when we did require help the staff, Richie and Richard were extrem... もっと見る
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Lots of different brand names BUT too similar to other furniture shops so not a first stop perhaps. Nothing for the younger ones setting up. V.limited in style - dated. More people in cafe than act... もっと見る
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Our experience with Sterling was very informative, especially from David on our purchase of a leather suite, and then he passed us onto Sharon whom he informed us was great at her job. After choosin... もっと見る
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企業情報
当該企業による記述
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
連絡先
Rannoch Road, Birkenshaw Trading Estate, G71 5PR, Uddingston, Scotland, 英国
- 01698 811555
4.5
優良
343件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
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Sterling Home - Uddingston からの回答
Hi Noreen,
Thank you so much for your 10/10 feedback!
We’re really pleased to hear you found the service helpful and friendly. We truly appreciate you taking the time to leave a review and hope to welcome you back again soon.
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Good service
Good service, great job, installers
Very expert.
Well done..jason, the salesman, great. Many thanks.
2026年5月6日
Sterling Home - Uddingston からの回答
Hi George
Thank you so much for your kind feedback!
We’re delighted to hear you were pleased with the service and found our installers to be knowledgeable and professional.
Jason will be especially pleased to receive your mention, he always strives to provide the best support possible.
We really appreciate you taking the time to share your experience, and thank you again for choosing us!
Kind Regards
The Sterling Home Team
Michael was very helpfull
Michael was very helpfull, knowledgable and professionsl.
I couldnt make up my mind and he helped me without being pushy
2026年3月22日
Sterling Home - Uddingston からの回答
Hi Margaret
Thank you for your kind feedback.
We’re delighted to hear that Michael was helpful, knowledgeable, and professional. It’s especially great to know he gave you the time and support you needed without any pressure. We’ll be sure to pass your comments on to him, they will be very much appreciated.
Thanks again for choosing us.
Kind Regards
The Sterling Home Team
Great experince start to finish.
Order placed with no issues. Staff and manager very helpful and knowledgeable... obviously a good working environment.. ordered chair which has since been successfully delivered, assembled, rubbish removed. Delivery men could not have been more helpful or kind if they tried. Excellent service start to finish...
2026年1月4日
Sterling Home - Uddingston からの回答
Hi Rita,
Thank you very much for taking the time to share such lovely feedback.
We’re delighted to hear that your experience was positive from start to finish, from placing the order through to delivery and assembly. Your kind comments about our staff, management, and delivery team mean a great deal to us and will be shared with everyone involved. We’re so pleased you’re happy with your chair and the service you received.
Thank you for choosing Sterling Home Uddingston and we look forward to welcoming you again in the future.
Kind Regards
The Sterling Home Team
Friendly staff and easy service
Bought a carpet from them. Quality product. Friendly, helpful staff throughout from buying to getting fitted. Nice easy process.
2026年2月21日
Sterling Home - Uddingston からの回答
Hi Craig,
Thank you for your kind feedback.
We’re really pleased to hear you were happy with the quality of your carpet and found the whole process easy, from purchase through to fitting. I’ll be sure to share your comments with the team.
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
made to feel so welcome,salesman very…
made to feel so welcome,salesman very polite and helpful
2026年4月2日
Sterling Home - Uddingston からの回答
Hi Robert,
Thank you very much for your kind feedback.
We’re delighted to hear that you were made to feel welcome and that our salesman David was polite and helpful. Your comments are greatly appreciated and will be shared with the team.
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Sterling Home - Uddingston からの回答
Thank you for your kind feedback and for choosing us. We’re delighted to hear that Sharon provided you with excellent customer service. Your comments will be shared with her and the team, as they mean a great deal to us. We truly appreciate your support and look forward to helping you again in the future.
Kind Regards
The Sterling Home Team
Time to move on!
Lots of different brand names BUT too similar to other furniture shops so not a first stop perhaps. Nothing for the younger ones setting up. V.limited in style - dated.
More people in cafe than actually purchasing tells it's own story.
Dog friendly store.
2026年4月2日
Sterling Home - Uddingston からの回答
Hi
Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest comments.
We’re sorry to hear that our range and in‑store experience didn’t meet your expectations, particularly around style choice and appeal for younger customers.
Your point about variety and freshness is noted, and feedback like this is invaluable as we review and develop our collections to better reflect changing tastes and lifestyles.
We’re pleased you noticed our café and dog‑friendly policy, those are areas we work hard on to make the store welcoming, but we certainly understand that the core reason for visiting should be our furniture offering, and it’s clear we have work to do there.
Thank you again for your comments. They’ve been shared with our buying and management teams as part of our ongoing improvements, and we hope you’ll consider visiting us again in the future to see how we’ve evolved.
Kind Regards
The Sterling Home Team
5 star review
The staff member who dealt with us from start to finish was very helpful and professional, nothing was to much trouble had a few visits to the shop before deciding on a sofa and not once was made to feel pressured or a bother
2026年3月28日
Sterling Home - Uddingston からの回答
Hi Paula
We’re delighted to hear that our team member was helpful and professional throughout your visits and that you felt comfortable taking the time you needed to choose the right sofa.
Providing a relaxed, pressure‑free experience is very important to us, so it’s great to know we got this right.
Thank you again for your kind feedback, we really appreciate your custom and hope you continue to enjoy your new sofa.
Kind Regards
The Sterling Home Team
Sterling Home - Uddingston からの回答
Hi Jennifer,
Thank you for your lovely feedback.
We’re pleased to hear you enjoyed our service and furniture, and that Dean was very helpful.
Thank you for choosing Sterling Home Uddingston and we look forward to welcoming you again.
Kind Regards
The Sterling Home Team
Betsy at the Uddingston branch was…
Betsy at the Uddingston branch was amazing today. We were looking for a dining table and chairs and she spent so much time with us showing us different options.
2026年4月8日
自発的なレビュー
Sterling Home - Uddingston からの回答
Hi Barbara,
Thank you so much for taking the time to share your wonderful feedback.
We’re delighted to hear about your positive experience at our Sterling Home Uddingston and that Betsy was able to spend time with you exploring different dining table and chair options.
We will be sure to pass on your kind comments to her and the wider team.
Thank you again for choosing us — we hope you enjoy your new furniture and look forward to welcoming you back soon.
Kind Regards
The Sterling Home Team
Poor customer service
Bought a suite only 10months old chair started to sink they sent out furniture care he agreed with me but on his report said nothing wrong I didn't agree I have had to pay for it to be fixed myself Tom Watson Upholstery fixed it for me
2026年1月30日
自発的なレビュー
Sterling Home - Uddingston からの回答
Good Morning Anne,
Thank you for your feedback.
We're very sorry to read your comments and to hear how disappointed with the overall service you have received.
We have checked over the report and can see that this matter has been concluded, however, if you wish to discuss this further please contact us at customerservice@sterlingfurniture.co.uk
Kind Regards
The Sterling Home Team
We purchased flooring from Sterling…
We purchased flooring from Sterling Home in Birkenshaw and were helped throughout by Sharon. She was friendly, pleasant, extremely helpful and very knowledgeable on all flooring products
2026年3月19日
自発的なレビュー
Sterling Home - Uddingston からの回答
Hi
Thank you very much for taking the time to leave us such a lovely review.
We’re delighted to hear you had a positive experience with Sharon, she’ll be so pleased to hear your kind comments. We’re glad her knowledge and support helped make choosing your flooring easy, and we hope you enjoy it for many years to come.
Thank you for choosing Sterling Home!
Kind Regards
The Sterling Home Team
Outstanding great customer service I fe…
Outstanding great customer service I fe I must say Shaun (hope I spelt he’s name right) and Michael was first class best customer service I have had. Shaun especially helped me asking me what I wanted from a sofa let me try a lot before I picked the one I liked. Michael was on holiday when we went to purchase it but Michael was equally helpful so helpful that we purchased other items
2026年3月22日
Sterling Home - Uddingston からの回答
Hi Michael,
Thank you so much for your fantastic feedback.
We’re absolutely delighted to hear that you received such great service from Shaun and Michael.
They both take great pride in helping customers find exactly what they’re looking for, and it’s wonderful to know their dedication made such a positive difference to your experience.
Shaun will be thrilled to hear how much his support meant while you were choosing your sofa, and Michael will be just as pleased to know his assistance encouraged you to explore additional items. They truly are valued members of our team, and your kind words mean a lot.
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Excellent service
Excellent service.
Helpful, knowledgeable friendly staff in Uddingston.
Wouldn't go anywhere else.
Highly recommend.
Shop local.
2026年3月21日
Sterling Home - Uddingston からの回答
Hello Janice,
Thank you so much for your wonderful feedback.
We’re delighted to hear you received excellent service from our helpful, knowledgeable, and friendly team in Uddingston. Your loyalty means a lot to us, and we truly appreciate your recommendation and support for shopping local.
We look forward to welcoming you back again soon!
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Great service
Don’t have any complaints about how it was
all handled. It arrived on time and was pleased with the way all packaging was uplifted
2026年2月20日
Sterling Home - Uddingston からの回答
Hello Brian,
Thank you for your feedback.
We’re pleased to hear everything was handled well, your delivery arrived on time, and the packaging uplift met your expectations.
Thank you for choosing Sterling.
Kind Regards
The Sterling Home Team
Definitely a good choice
For the first time in a long while I was buying a new carpet. I wasn’t too sure what I wanted however I had been at another carpet retailer who had been quite disinterested & not particularly helpful.
Sharon at the Uddingston store was so helpful & patient looking at all options for me. Her advice was spot on. She was an absolute pleasure to deal with & I left the shop feeling confident with the choices I made. A massive thank you to Sharon.
2026年3月18日
自発的なレビュー
Sterling Home - Uddingston からの回答
Hello,
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that your experience at our Sterling Home Uddingston store was such a positive one.
It’s wonderful to know that Sharon was able to provide the help and the guidance you needed when choosing your new carpet.
We’re very proud to have her on our team, and your kind words will mean a great deal to her and we truly appreciate your recommendation.
Thank you for choosing us!!
Kind Regards
The Sterling Home Team
Customer service Paula Hudson very unprofessional
I purchased two g plan sofas that became faulty after 6 months .I got in touch with sterling who said they would send an upholsterer to look at it . Couldn’t believe what the upholsterers decision was . He said it was not a manufacturing fault that’s. I telephoned Paula to ask about the warranty and she just said not a manufacturing fault and that the cushions would collapse again if they were renewed ,I would like some help as I am 76 years old and these sofas cost me £3000 .never buy from sterling again .customer service was terrible told me I had to pay for cushions as they will keep needing replaced every year .they got an assessor to assess if my sofa was under way and off course it wasn’t and he said it wasn’t a manufacturer fault . They told me to go to trading standards Paula Hudson who has driven me to the brink of a nervous breakdown
She sent out her assessor who had been at my home some 9 months ago . She said the assessor said all sofa seats were all sagging and Paula told me the cushions would be replaced in 4/5 weeks with the same assessor to fit . Never asked me if this was agreeable to me which it is not as the sofas were not fit for purpose on the day I purchased them . I don’t know who will help me I think it’s time I saw a solicitor
2026年3月14日
自発的なレビュー
Sterling Home - Uddingston からの回答
Dear Jean
Thank you for getting in touch, and I’m very sorry to hear about the issues you’ve experienced with your G Plan sofas.
Whilst our records show that there is not a fault, please contact the customer service team directly if you would like to discuss this further and they will advise you what to do under these circumstances.
Kind Regards
The Sterling Home Team
Betsy was a great salesperson very down…
Betty was a great salesperson very down to earth, knowledgeable and just lovely persob
2026年3月1日
自発的なレビュー
Sterling Home - Uddingston からの回答
Hi Pauline,
Thank you so much for your lovely feedback and comments about Betsy.
We’re delighted to hear you had such a positive experience. Betsy really is a fantastic member of our team - so it’s wonderful to see that reflected in your visit.
We’ll be sure to pass your feedback on to her; it will mean a lot.
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Great customer services by Scott…
Great customer services by Scott Martins. Everything was sorted very smoothly.
2026年3月13日
自発的なレビュー
Sterling Home - Uddingston からの回答
Hello Inyene,
Thank you so much for taking the time to share your kind feedback.
We're delighted to hear that Scott provided great customer service and was able to get everything went smoothly.
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
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