Not great. Carpet fitting rescheduled- not met Called 4 hours later onthe day of fitting only to be offered sincere apologies etc Then told of factory issues/delivery/hiccups in the warehouse etc... もっと見る
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Our experience with Sterling was very informative, especially from David on our purchase of a leather suite, and then he passed us onto Sharon whom he informed us was great at her job. After choosin... もっと見る
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Quality of staff and furnishing on display. Layout of shop was ideal for browsing and we were not being pressured by staff. However, when we did require help the staff, Richie and Richard were extrem... もっと見る
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Lots of different brand names BUT too similar to other furniture shops so not a first stop perhaps. Nothing for the younger ones setting up. V.limited in style - dated. More people in cafe than act... もっと見る
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企業情報
当該企業による記述
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
連絡先
Rannoch Road, Birkenshaw Trading Estate, G71 5PR, Uddingston, Scotland, 英国
- 01698 811555
4.5
優良
344件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer services by Scott…
Great customer services by Scott Martins. Everything was sorted very smoothly.
2026年3月13日
自発的なレビュー
Sterling Home - Uddingston からの回答
Hello Inyene,
Thank you so much for taking the time to share your kind feedback.
We're delighted to hear that Scott provided great customer service and was able to get everything went smoothly.
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Excellent as always
Excellent as always. We've purchased furniture from Sterling Home previously, great experience from start to finish. Thank you again!
2026年1月25日
Sterling Home - Uddingston からの回答
Hi John,
Thank you so much for your lovely feedback — we really appreciate you taking the time to share it with us.
We’re delighted to hear that you’ve had great experiences with Sterling Home, and it’s wonderful to know everything went smoothly. Your continued support means a lot.
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Sterling in uddingston
Sterling in uddingston ! What a great experience from start to finish!
Shaun, first class customer service, helpful, accommodating, and a genuinely lovely person. Bought a beautiful sofa, colour matched the cushions, wallpaper etc.
The most pleasant customer experience, very impressed ! Thank you so much Sean 😊
2026年3月9日
自発的なレビュー
Sterling Home - Uddingston からの回答
Hi
Thank you so much for taking the time to share your lovely feedback!
We’re absolutely delighted to hear that you had such a great experience at Sterling Uddingston. Shaun will be thrilled to know his customer service made such a positive impression, he truly is a credit to our team.
It’s wonderful to hear that you found the perfect sofa and enjoyed matching everything together. Creating beautiful homes is what we love to do, and it’s fantastic to know we helped make that process enjoyable for you.
Thank you again for your kind words — they mean a lot. We hope you enjoy your new sofa, and we look forward to welcoming you back in the future!
Kind Regards
The Sterling Home Team
Sofa purchase and delivery
Purchased Lovely and comfy sofa from Uddingston store ,delivery guys were superb too ,many thanks👍😀
2026年2月19日
Sterling Home - Uddingston からの回答
Hi Irene
Thank you so much for your lovely feedback!
We’re delighted to hear that you’re enjoying your new sofa, great choice!
It’s also wonderful to know our Uddingston team and delivery crew made the experience smooth and enjoyable for you.
Many thanks again for taking the time to share your review. Enjoy getting comfy!
Kind Regards
The Sterling Home Team
Good knowledge and well explained in…
Good knowledge and well explained in detail care and maintenance of my purchase.
2026年1月19日
Sterling Home - Uddingston からの回答
Hi John
Thank you for your great review!
We’re really pleased to hear that our team were able to clearly explain the care and maintenance of your purchase. Making sure our customers feel confident and well‑informed is something we always aim for.
If you ever need any further advice or assistance, we’re always happy to help.
Thanks again for choosing us!
Kind Regards
The Sterling Home Team
Wooden Flooring experience
I’ve been on the lookout for new wooden flooring for quite some time but today I finally found one, Sterling Flooring Department Uddingston were great and showed me loads of samples in different parts of the store to see it in different lighting and even brought some to my house
2026年2月25日
自発的なレビュー
Sterling Home - Uddingston からの回答
Hi Karen,
Thank you for taking time to leave feedback.
We are glad you found the wooden flooring you’ve been looking for. Its great to hear that the team at Sterling Home Flooring Uddingston were really helpful, showing you samples in different lighting and even bringing samples, it gives you an idea of how its going to look in your home
Thanks for sharing your experience and for choosing Sterling Home.
Kind Regards
The Sterling Home Team
We visited Stering in Birkenshaw
We visited Stering in Birkenshaw, Uddingston yesterday to find a new sofa for our snug. We had to find a specific size and so our options were already limited.
The salesman Shaun Mecham was absolutely fantastic with helping us find a sofa that we liked and also suited our needs.
We returned today and matched the fabric to our flooring and placed an order. Nothing was any hassle and we were even rearranging footstools to see how we found them to match the sofa we wished to order.
Shaun is an absolute credit to your team and he was very knowledgeable and patient while we considered our options.
I look forward to receiving our new sofa in May.
2026年2月15日
自発的なレビュー
Sterling Home - Uddingston からの回答
Hello Tracey,
Thank you so much for your lovely feedback.
We are delighted to hear Shaun looked after you so well — we will make sure your comments are passed on to him.
We really appreciate you choosing Sterling Home Uddingston and hope you love your new sofa when it arrives in May.
Thanks again for choosing Sterling Home and we hope you visit us again soon!
Kind Regards
The Sterling Home Team
Brilliant serviceThe lady who attended to me was…
The lady who attended to me was absolutely brilliant.
She was friendly, very helpful & extremely patient. I had visited the store 3 times & had taken samples home with me.
I was served by Angle McShannon
2026年2月10日
自発的なレビュー
Sterling Home - Uddingston からの回答
Hi Anne
Thank you so much for taking the time to share your lovely feedback.
We are delighted to hear that Angie looked after you so well.
Friendly, helpful and patient service is exactly what we aim for, so it’s wonderful to know that she made your experience a positive one. We will make sure your kind words are passed on to her.
Thank you for choosing Sterling Home Uddingston.
Kind Regards
The Sterling Home Team
Excellent service from sales lady…
Excellent service from sales lady Angie. Delivery on time and nice delivery men. No complaints at all.
2026年1月20日
Sterling Home - Uddingston からの回答
Thank you so much for your wonderful feedback!
We’re delighted to hear that Angie provided excellent service and that your delivery arrived on time with helpful delivery staff. It’s great to know everything went smoothly.
We truly appreciate you taking the time to share your experience and if there’s anything else we can help with, please don’t hesitate to get in touch.
Kind Regards
The Sterling Home Team
Collection service
When an item is in stock and is being collected it shouldn’t take 2 weeks to be Co able to collect. No updates given left to customer to chase up. Positive is staff are nice at collection point.
2026年2月3日
Sterling Home - Uddingston からの回答
Thank you for your feedback.
I’m really sorry to hear that it took so long for your in‑stock item to be ready for collection, and that you weren’t kept updated. That’s definitely not the experience we want for our customers.
I’m glad to hear our collection point team were friendly, but I understand this doesn’t make up for the inconvenience caused. I’ll pass this on so we can improve our communication and collection times.
If there’s anything further we can help with, please let us know.
Kind Regards
The Sterling Home Team
Great selection of furniture
We where left to browse freely without anyone approaching us trying to get a sale. Salesman was very helpful and showed us different items and spent time to listen to us
2026年1月18日
Sterling Home - Uddingston からの回答
Good Morning Christine,
Thank you so much for sharing your feedback.
We’re really pleased to hear that you were able to browse freely without feeling any pressure — creating a relaxed environment for our customers is something we pride ourselves on.
It’s also great to hear that when you were ready for assistance, our salesperson was helpful, took the time to show you different options, and listened to what you were looking for.
Thank you for choosing Sterling Home , your support means the world to us.
Kind Regards,
The Sterling Home Team
The personal sales service provided by Callum
The personal sales service provided by Callum in the Birkenshaw trading estate was excellent. No pressure to buy expert knowledge and advice given regarding the product. Friendly and professional Also he approached me and offered help rather than having to look for assistance
2026年1月30日
自発的なレビュー
Sterling Home - Uddingston からの回答
Hi Myra,
Thank you so much for taking the time to share your experience.
I’m delighted to hear that Callum provided such excellent service during your visit to our Sterling Home in Uddingston.
We’re incredibly proud of the friendly, knowledgeable, and professional support Callum offers, and your comments truly reflect the standard of service we strive for. It’s great to hear that he approached you proactively and made your visit smooth and enjoyable.
I’ll be sure to pass your kind words on to him and the team—they’ll be very much appreciated.
Thank you for choosing Sterling Home.
Kind regards,
The Sterling Home Team
Very knowledgeable salesperson
2026年1月6日
Sterling Home - Uddingston からの回答
Hi Mr Brown,
Thank you for taking the time to leave feedback.
Its great to hear you had a good experience with your recent purchase from our Sterling Home in Uddingston, and in particular that Shaun was helpful.
We truly appreciate you taking the time to share with us and look forward to welcoming you again soon!
Kind Regards
The Sterling Home Team
Sean was our salesman
Sean was our salesman, and we were looking to purchase a dining room table and chairs. Sean went the extra mile changing various chairs types to help us choose the best option for us. Many thanks.
2026年1月26日
自発的なレビュー
Sterling Home - Uddingston からの回答
Good Morning Elaine and Martin,
Thank you very much for your lovely feedback!
We’re delighted to hear that Sean was able to help you choose the perfect dining table and chairs. It’s great to know he went the extra mile, taking the time to show different chair options so you could find the best fit.
We truly appreciate you sharing your experience, and we’ll be sure to pass your kind words on to Sean — he’ll be thrilled!
Many thanks again,
The Sterling Team
Product incorrectly ordered
Ordered and paid for 2 bar stools mid November with a long lead time. I queried the receipt at the time as it said dinning chairs/counter chairs. The sales person assured me the order was definitely for bar stools. Went to pick them up mid January only to discover they had indeed sent dinning room chairs. So disappointed but the 2 stars are given due to the fact I was refunded.
2026年1月23日
自発的なレビュー
Sterling Home - Uddingston からの回答
Good Evening Nancy,
Thank you for taking the time to share your feedback.
I’m truly sorry that your recent order didn’t go as expected. Waiting several weeks only to discover the incorrect items had arrived must have been incredibly frustrating, especially after checking in early on to make sure the order was correct.
This is certainly not the experience we want for our customers.
While I’m glad we were able to refund you promptly, I completely understand your disappointment, and we’ll be reviewing this with our team to help prevent similar issues in the future.
We do hope to have the opportunity to welcome you back in the future.
Kind Regards,
The Sterling Home Team
If I could give a score of no stars I…
If I could give a score of no stars I would! I received a delivery and it didn’t fit, gave measurements to sales staff as I have dyslexia and can’t read the measurements, I was assured it would fit, it didn’t and now they want to take off £600 for having it in my home for one day! Wouldn’t recommend this company to anyone, they’re quick to take your money but their customer service is appalling and they make no allowance for having a disability.
*sterling furniture reply is nonsense, it was their customer ‘service’ department who was responsible for the extremely poor response to a valid experience
2026年1月4日
自発的なレビュー
Sterling Home - Uddingston からの回答
Dear Mr Kirk
Thank you for your feedback.
Your comments are obviously disappointing for us and as our records are not the same, we would ask that you contact customer.service@sterlingfurniture.co.uk to clarify matters.
We look forward to hearing from you.
Kind Regards
The Sterling Home Team
The sales woman was friendly,pleasant…
The sales woman was friendly,pleasant and very helpful
2026年1月4日
Sterling Home - Uddingston からの回答
Hi James
Thank you very much for taking the time to leave such a nice review following your visit to our store in Uddingston.
It's great to hear that you enjoyed your shopping experience and that your salesperson was friendly and very helpful. Customer satisfaction is our priority and we are so happy that you found what you were looking for.
Thank you for choosing Sterling Home, we really appreciate it.
Kind Regards
The Sterling Home Team
In the showroom on 29th dec the sales…
In the showroom on 29th dec the sales person told us our suite would be with us on 6th jan its now 11th jan and still no suite i got someone to take my old suite so we are sitting on dining chairs not very comfy for 2 oaps .
2025年12月29日
Sterling Home - Uddingston からの回答
Dear Mr & Mrs Taylor
We are sorry to hear that you not received your furniture. This must be disappointing for you.
We have passed your comments on and this will be investigated further. Hopefully, you will have your suite very soon.
Kind Regards
The Sterling Home Team.
I bought a suite from Sterling and have…
I bought a suite from Sterling and have had problems with it from day 1. Initially, it was replaced because of a problem with the cushion (it would not hold its shape).
After the replacement, the leather started peeling on the single seater chair- we contacted the insurance company (recommended to us by the Sterling salesman when we purchased the suite), but they told us that the suite had not been cared for properly. Explained that we could not clean the suite as it would aggravate the problem and peel more of the leather off, but they blamed it on us.
We have put a complaint in on Resolver, but as of yet, have been ignored. Don’t know what else to do.
2025年7月17日
自発的なレビュー
Sterling Home - Uddingston からの回答
Dear Mr Rocks
We are sorry to hear that you have had issues with your furniture.
You have told us that you contacted the insurance company to report peeling leather and that they did not uphold your complaint.
May we ask you to contact customerservices@sterlingfurniture.co.uk so they can explain how your policy works. They will also ask you questions about your complaint and arrange an inspection if you feel this is due to a fault and not wear and tear.
Kind Regards
The Sterling Home Team
Quality store
2025年11月28日
Sterling Home - Uddingston からの回答
Good Morning James,
Thank you for your feedback !
It's great to know you had a great experience whilst visiting our Uddingston Store.
We hope to see you again soon !
Kind Regards,
The Sterling Home Team
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