My experience was so lovely ! I went in with my father to help order his sofas. I ended up browsing for my new bedroom furniture and the staff was so lovely! Georgia payed good attention to what I w... もっと見る
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Carolyn looked after us when we went into Stevenson's furniture. We were looking for a bed and she was very thorough explaining all the different qualities of each of the bed. She gave us time to... もっと見る
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We've been deliberating on purchasing a new bed- huge decision with us having different comfort needs. Called into the beautiful showroom & was overwhelmed by the ammount of choice, only to chat... もっと見る
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Great choice and great customer service. The sales staff are so helpful and informative about options, style and fabric choice and this really helped in making the right choice for our new sofa set.... もっと見る
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企業情報
当該企業による記述
Operating from our home on Cleethorpe Road, Grimsby, We provide our customers with excellent service and quality home furnishings from dining sets and sofas to beds and mattresses. As a local family company since 1907 we would love to hear your feedback on how fantastic our service has been or if we need to improve a little more!
連絡先
143-151 Cleethorpe Road, DN31 3AY, Grimsby, 英国
- 01472233111
- office@stevensonsgroup.co.uk
- stevensonsgroup.co.uk
4.7
優良
927件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
AVOID
PLEASE AVOID. They do not answer emails. They do not answer online chat. They do not answer the phone. But they still take your money? It seems other people are also having the same issues. I've contacted my bank for a refund. All you get is an auto email saying someone called "Georgia Redding" has been put on annual leave and will be returning to the office on 25th September 2024? Doesn't sound good, maybe the company is no longer trading. Still taking people's money though and promising 1-2 working day delivery and arrival before Christmas.
2024年12月10日
自発的なレビュー
Stevensons Furniture からの回答
Dear Mr Holland,
We really appreciate your feedback, We understand how the lack of commination has caused you to write this review. As we have now discussed, as a family-run business, we prioritise family time during this period, which is why we close for the holidays. To keep our customers informed, our answering machine and website provide details about our closure dates and reopening schedule.
We are so sorry your item did not arrive before Christmas as suggested on our website, We understand the frustration this has caused and deeply regret the inconvenience.
We are glad we have been able to settle your concerns and appreciate your understanding, once again we would like to apologise for the inconvenience of no response during the festive period.
Thank you for your support
Stevensons
Excellent service
Excellent service! I emailed to ask if the item I wanted to purchase was in stock as I had been let down by two other online retailers who ended up cancelling my order as they didn't have it. Stevensons replied straight away saying they did and would send it out straight away. Excellent customer service, communication and super fast delivery. Thankyou so much. I will definitely be ordering from you again.
2024年12月16日
Stevensons Furniture からの回答
Thank you so much for your wonderful feedback! We’re delighted we could provide the item you were looking for and ensure a smooth and speedy process. It’s always our goal to deliver excellent customer service and reliable communication.
We truly appreciate your kind words and look forward to serving you again in the future. Thank you for choosing Stevensons!
Stevensons Furniture からの回答
Thank you for your feedback! We’re so glad to hear that our sales associate was able to assist you effectively. We truly appreciate your kind words and look forward to serving you again.
Stevensons Furniture からの回答
Thank you for your kind feedback! We’re so glad to hear that our staff were able to assist you and that you’re happy with your purchase. We truly appreciate your business and hope you enjoy your new bed!
Simply Great
Found a lamp to match one I already had but had sold out everywhere else. I ordered it and it arrived so quickly, despite Christmas delivery chaos. Was exactly the same as one I already had and I love the fact that it's a family business. Thank you so much!
2024年12月10日
Stevensons Furniture からの回答
Thank you so much for your kind words! We're delighted to hear that you found the perfect match for your existing lamp and that it arrived quickly despite the busy holiday season. Your support of our family business means the world to us. If you ever need anything else, we’re here to help!
Wardrobes
The assistant was really helpful & put us at ease. We didn’t know what we were looking for & she guided us very professionally.
2024年12月8日
Stevensons Furniture からの回答
Thank you for your kind feedback! We're so glad to hear that our assistant was able to guide you professionally and make your experience comfortable. Helping you find what you need is always our goal!
personal service is very good
2024年12月7日
Stevensons Furniture からの回答
Thank you so much for your wonderful feedback!
Beautiful canvas
Beautiful canvas, extremely quick delivery and packaged brilliantly. Customer service is second to none, I emailed to enquire about a fast delivery and was kept uptodate by Georgia and delivery was exactly as she said. Will use Stevensons again for sure
2024年12月3日
Stevensons Furniture からの回答
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re happy with your beautiful canvas and the speed of delivery.
Our team always strive to provide the best service possible, and it’s fantastic to know she kept you well informed and delivered on your expectations.
We truly appreciate your kind words and look forward to serving you again in the future!
Beautiful showroom
Beautiful showroom, very helpful lady showed my husband & I everything available for our budget.
Communication was excellent.
2024年12月9日
Stevensons Furniture からの回答
Thank you for your lovely review! We're thrilled to hear you enjoyed your experience in our showroom and found our team helpful. It's great to know we could assist you in finding options within your budget. Excellent communication is something we strive for, and we're delighted it stood out to you.
Order not received order number not provided either
UPDATE 09/12/24
Hi,
This is still not resolved as I am yet to get a tracking number for my purchased item, this is exactly a week today I am yet to get any tracking details for my delivery. This is very far from being resolved.
Also I did send a live chat, if you want screenshots I can provide them to you.
I will like to have the tracking details. Thanks.
Hi,
I placed an order on 2nd of Dec on Monday, for a 100cm sunburst frame, did not get an email to that effect let alone a order number. I thought will hold on a bit to see if you will send the email or a delivery message. Today is Friday, I got nothing. All I got was an email to ask for a review of an order that I am yet to receive? I paid through my PayPal. I have tried chatting you guys on your website but I have no order number to track with.
2024年12月2日
自発的なレビュー
Stevensons Furniture からの回答
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience you’ve experienced. Our confirmation emails are sent automatically, and I can see that one was sent at 12:05 PM on the day the order was placed. Additionally, a confirmation should have been sent via PayPal.
We understand how frustrating it can be not to receive timely updates. Unfortunately, these emails sometimes end up in junk or spam folders. To ensure you have it, I’ve resent the confirmation email to you.
While we didn’t receive a message on our live chat on Friday, I can see one came through today. I’m glad we’ve been able to connect and resolve the matter promptly. Please don’t hesitate to contact us if you have any further questions or concerns.
Kind regards
Stevensons
UPDATE 10.12.24
This issue has been resolved as per our live chat conversation yesterday, along with the email confirmation containing the tracking details. Please feel free to contact us directly if there are any further concerns, as we have not received additional communication from you regarding this matter outside of your Trustpilot review.
Staff was very welcoming and polite
Staff was very welcoming and polite, we felt they went the extra mile to help with what we was looking for and assisting us with delivery
2024年11月23日
Stevensons Furniture からの回答
Thank you for your kind words! We're so pleased to hear that you found our staff welcoming and polite. Going the extra mile to assist our customers is something we take pride in, and we're glad we could help you find what you were looking for and assist with delivery. We look forward to serving you again in the future!
Staff are welcoming and friendly…
Staff are welcoming and friendly without been pushy. There's some really nice furniture and accessories in the shop, a great place for quality products
2024年11月9日
Stevensons Furniture からの回答
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your experience and appreciated both our staff and our range of quality products. Providing a welcoming environment without any pressure is very important to us. We look forward to welcoming you back soon.
Helpful assistant
Just popped in for a look at bedroom furniture. The gentleman who served us was very helpful and friendly.We left after buying a full set of bedroom furniture happy with our purchase
2024年11月15日
Stevensons Furniture からの回答
hank you for your lovely feedback! We're so glad to hear that your visit turned into a successful shopping experience. It's wonderful to know that the gentleman who assisted you was helpful and friendly. We hope you enjoy your new bedroom furniture, and we look forward to seeing you again!
Absolutely fabulous service from Tessa…
Absolutely fabulous service from Tessa in the furniture store , she was very knowledgeable and helpful and also extremely professional. Her customer service was excellent and we will definitely be happy to shop with her again
2024年11月16日
Stevensons Furniture からの回答
Thank you for your glowing review! We’re thrilled to hear about the fabulous service Tessa provided. Her knowledge, professionalism, and excellent customer care are truly appreciated. We’ll be sure to share your kind words with her. We look forward to welcoming you back to shop with us again soon
Lovely young lady explained all about…
Lovely young lady explained all about the remote control beds, I think they called her Clair? and the other lady. Both very helpful and really friendly…
2024年11月9日
Stevensons Furniture からの回答
Thank you so much for your kind words! We're delighted to hear that Claire provided you with such helpful and friendly service. We'll be sure to pass along your compliments to them. If you have any further questions we're always here to help.
The staff were very helpful and…
The staff were very helpful and knowledgeable. The products are first class.
2024年11月15日
Stevensons Furniture からの回答
Thank you for your wonderful feedback! We're thrilled to hear that our staff were able to assist you and provide the knowledge you needed. It's also great to know you’re pleased with the quality of our products. Your kind words mean a lot to us, and we hope to welcome you again soon!
Awaiting information
Information would have been handy thought I was getting my chair in 1 to 2 days but heard nothing I ended up contacting stevensons and asked for a call back which I never got. I chased up again and they were waiting for us to collect the item which was never the option. I was awaiting on free delivery, still waiting
No impress at the oment
2024年11月8日
Stevensons Furniture からの回答
Thank you for sharing your feedback. I’m sorry to hear about the experience you’ve had with your order—it’s certainly not the level of service we strive to provide.
I can see from your order the item you purchased is a Clearance item: Clearance items do require collection or a specific inquiry about delivery, as stated on our website and under the items descriptions so there is no confusion.
As a family-run business, we always strive to put our customers first, and we truly regret that your experience did not meet our usual standards. Your comments are valuable to us, and we will take your feedback on board to improve our processes and communication.
Stevensons is always a pleasure to…
Stevensons is always a pleasure to visit. Always a warm welcome from staff and good advice and guidance. Last visit I bought a sofa and they helped to get it to me at short notice and was very greatful of there efforts.
2024年11月10日
Stevensons Furniture からの回答
Thank you for your kind words! We’re delighted to hear that you enjoyed your experience at Stevensons and felt welcomed by our team. Providing helpful advice and ensuring a smooth shopping experience is always our goal, and we’re so glad we could assist with your sofa purchase. We’re thrilled that we could get it to you on short notice, and it’s wonderful to know our efforts made a difference. Thank you again for your feedback, and we look forward to welcoming you back soon!
Great service and really happy with the…
Great service and really happy with the product. Would recommend.
2024年11月10日
Stevensons Furniture からの回答
Thank you so much for your review! We're thrilled to hear you're happy with both the service and your purchase. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Lovely shop and even lovelier staff
Lovely shop and even lovelier staff. Great selection of all items, would furnish my whole house from here if I could!
2024年11月1日
Stevensons Furniture からの回答
Thank you for your wonderful review! We’re so glad you enjoyed our shop and the variety we offer. It’s especially rewarding to hear such kind words about our team—they work hard to make every visit enjoyable. We’d be thrilled to help furnish your whole house anytime! Looking forward to seeing you again soon!
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