StickerCanada レビュー 

I spent over $1000 with this company.
The first few orders were good. Then multiple mistakes happened. They refused to fix their mistakes, instead offering "discounts" to have them reprinted. This included wrong colours that we told them not to add multiple times, and spelling mistakes. The final straw came when our last cards ($360 worth- two colours of foil on each side) showed up with wrong emails, websites and phone numbers. Unuseable. They also showed up almost 2 months late. This company claims to be Canadian, but they do ship all their products from Korea. They have refused to fix this latest issue without charging us a 3rd time for their mistakes.

They were quick to produce our stickers and ship them as soon as possible! The quality is just what is described.

My stickers are perfect! I was expecting the quality to be a little shot since the image I used is from a hand drawing I scanned, but I was pleasantly surprised by how amazing they look!

I ordered nearly $900 in labels and these fools reversed the height and width. The PROOF they had me approve, had MY measurements that I NEEDED to fit my bottles. The measurements were listed on the proof in the same order they are listed on the website order form (width x height). The difference in the measurements was only half an inch, so upon initial inspection, I was only looking at the quality. The quality looked great so I didn’t think anything else of it until I went to use them a few weeks later. They didn’t fit the bottles!! I went back into my emails to double check this was not my mistake and the approved proof confirmed I had asked for the correct size.

Their initial response was that the photograph in the proof looked more vertical than horizontal, so it was my fault for approving that - IN SPITE of the fact that the correct measurements were listed above each label. Then their next response, once I pointed out the proof in their error was that I didn’t contact them within 7 day’s so again, it is my fault. Who thinks to measure stacks and stacks of labels when they approved a proof?? That’s $900 down the drain as they are now unusable.

Never use these scam artists, I am currently waiting for a second order from them that I ordered before realizing THEIR first error. I imagine it will be just as useless and also my own fault.

Their only resolution was to offer me a discount on ANOTHER order, like I would want to give another dime to these crooks.

Great service, great product. Recommended!!

Great customer service! StickerCanada accommodates very well, and was willing to compensate for a miscolour in the print,and are very responsive in terms of questions.

Had some reservations based on the reviews I read here. Fortunately, they came out great and I have already ordered again and will do so even more if they stay great.

Excellent customer service and high quality products!

Great Service! Fast delivery and very good quality. Will definitely work with them again.

Edit 7/9: Just after writing the 22/8 edit, I sent another email and got a response from Heather in 'Escalation' - she said she was checking on a refund with her finance team and that "We will get back the soonest once we got their feedback."

Funnily enough I heard nothing again so I emailed on 4/9 and Heather's response was "they're still reviewing".

It has now been 46 days since I sent proof of the incorrect product arriving.

It has also been more than 30 days since they responded with beautiful words "We apologize for this inconvenience. Rest assured that the entire department is checking through this, we’re figuring out what went wrong. As soon as everything is checked, we will do what is right and get back to you on this asap." How many months does your entire department need, to resolve such one single customer's complaint?

I am under the impression that you pretended to be helpful only to put up a false show for the world to see. May I ask if you ever had the slightest intention to help me at all? Or are you hoping that I would eventually drop the case like all the other consumers who had been duped and swindled by you?

Let this be a lesson to all readers. I lost money, I did not get good stickers, I lost 46 days of precious time, and I suffered 46 days of agony. All because I had wrongly placed my trust in this South Korean company which claims to be Canadian.

When everything is simple and the staff finally stops modifying the designs...everything is alright but geez when they make an error good luck to see any refund.

They printed a few times for us alright, we asked lately for a 10 000 stickers reprint...they re-printed the stickers the wrong color, they won't refund even if we spent already a few thousands dollars ordering from them...

It's also then you realize they show up as a Canadian company but everything is printed in Korea, comes directly from Korea and your money falls directly into the Korean company's pockets and they don't tell you anywhere....

I already asked them 4 times in writing their full legal business name and address...funny nobody is giving me the answer.

I don't really mind but I mind companies avoiding paying taxes this way. I decided to encourage local serious ethical companies instead.

I would definitely not recommend that company to anyone.

My reply to your 'We explained about the color gap- that happened because we followed and used the same exact file that you provided.'...no, it happened because you never had a glimpse of the stickers that were sent to me.

Please also stop your excuse that 'We admit printing in Korea when printers in Canada are unavailable'. What a load of rubbish. All the years of stickers that I ever ordered from you all came from South Korea. Do you know the standards that Canadians want? Are you even aware of the laws and consumer rights in Canada? No, because you are not in Canada. You are Korean, lying and pretending to be Canadian.

Look at all the unhappy customers and enemies that you made as a result of your unethical conducts and shady business operations. You are not getting complaints because competitors want to disparage your business.

You received complaints because you do a bad job, and you are a dishonest and unethical business.

It's unfortunate that I have to write this review even if I was satisfied with the products I received from my previous order. I had inquired about a new order, which was over 2,000 postcards. The website was charging me over $500 for shipping, so I had inquired about a bulk shipment option with customer service. After prompt correspondence about what the details of my order would be, they asked me if I wanted 14pt or 16pt paper for my postcards, and did not initially state 10pt (the cheapest option) which was what I wanted to order. This automatically made me think they were already trying to up-sell me, and potentially trying to take advantage of the fact I might not know there was a cheaper option (10pt). As soon as I responded that I would not want 14pt or 16pt, they stopped e-mailing me even after a follow up. It's now been a few days and they've just ignored me altogether. If they had not wanted to offer me a bulk shipping option, they could've at least responded with a "no" instead of wasting my time as I awaited a response from them.

Also be aware they are based in Toronto but the work is done overseas. I was pleased with the quality of work from my previous order (although some of it came bent upon delivery), but based purely on a customer service standpoint, I cannot support a business who clearly doesn't care about their customers.

Edit: I take back my word. I learnt that not only was the printing done overseas, even their office, which is supposedly based on Toronto, is in fact an empty virtual company. I read from another source that they are a multi-national group with multiple websites all over the world (two examples are allstickerprinting and ozstickerprinting), but only their headquarters in the Philippines is staffed. This makes me extremely skeptical about dealing with them again seeing that they have no reliable personnel who can speak with me locally.

I am very satisfied with the product especially your amazing customer service! I have referred you to some of my contacts.

You are Fast & furious ;-P
Everything was perfect.

Hi StickerCanada,

Please drop your useless pretense. You already knew full well what had happened, which is that your printing machine wasn't working properly. I DID NOT want to change anything.

I gave you the colour I wanted.
You showed me the proof, still with the colour I wanted.
I approved it.
When I got my stickers, it was COMPLETELY DIFFERENT from what I saw on my screen.
Explain yourself, StickerCanada.

Please blame your incompetent machine - not me. Buyers, just look at their attitude and judge for yourselves. Customers were always right before they met StickerCanada, because StickerCanada is never wrong. StickerCanada is never wrong because they twist facts until they are right.

No thank you to your useless accusations,
Chris

I went with sticker Canada because I wanted to support our local economy. I was glad that I requested a pdf proof- I didn't accept the first one. I resized it and resent it and the art department came back with a very different concept. Although it was not what I wanted (nor submitted) I accepted their proposal because I thought it would work okay. I ordered 1000 round stickers. It is not okay. I have used a couple hundred of the stickers, and none of them have a correct margin. My shipment came through Korea. I would be ashamed to send work like this to a client. I called the long distance phone number (not toll free) and am now wondering if I called Korea.... there was no way to edit my order, which is why I had to call them. I'm sad to say I will not "be doing a deal" with this company again. My order did arrive on the day it was scheduled.

Never ever again ! They gave me bad advices that cost me +500$ for a product that does not answer our need. I would have paid more if I knew there had a better solution for our need.

Now that I have received the product I can't use, I have been in talk with there support for few days, and they didn't agree to solve, or refund. In conclusion, I lost 3 weeks on my schedule, and +500$ !!!

By the way, this is not even a Canadian Company. Stickers are printed in South Korea. The company is also using AllStickerPrinting, and a few other names!...

Amazing stickers and the customer service was incredible. I'll definitely order from StickerCanada again and will encourage my clients to order from them too.

Terrible quality and bad customer service. Stickers have bends in the middle of every sticker. Stickers were also supposed to be black, came out purple, even with a .AI (illustrator file). They refuse to refund or fix the order after weeks of emails. They are also NOT a Canadian company, their products come from South Korea.

Thank you!
My last order from stickercanada was okay. I save a little amount since they offer discounts for the next order due to re-print process because of some machine error, in totality, I will stick to them for a reason that they value their customer compare to the other store that I encountered before to them. That means I'm good here thanks.