Stonebridge Residential Sales & Lettings レビュー 

61
TrustScore 5段階評価の4.5

4.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Jamie at Stoneridge in Frinton On Sea was helpful, polite and attentive on our first enquires to purchase a house with them. After the offer was made we were than passed to a dedicated person Sally,... もっと見る

5つ星のうち5の評価

I've just sold my 3 bedroom house in manor park with Stonebridge. They were one of the top estate agent for E12 area as recommend by Get Agent. I'm so glad to have chosen them to sell my house. They... もっと見る

5つ星のうち5の評価

Stonebridge Estates are unlike many other estate agents, I have used in the past from the initial stage of viewing till the completion of the sale. They have kept me well informed at each stage. Shazu... もっと見る

企業が回答しました

5つ星のうち5の評価

Stonebridge have been genuine, hardworking agents from the get go. They had done the most local market research of all valuers we saw, and they marketed our property successfully to achieve a full ope... もっと見る

企業情報

  1. 不動産業者

当該企業による記述

Stonebridge Residential Sales & Lettings is independently owned and operated by three lifelong East London locals who grew up together—and built a strong, experienced team around them. Because it’s our business, we remain fully involved on the front line, working in the office Monday to Saturday. Alongside our dedicated staff, we handle everything from valuations and sales progression to property management and marketing, bringing years of combined experience to every stage of the process.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

61件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(61)

過去12か月のレビュー数: 14

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Absolutely fantastic form and team of…

Absolutely fantastic form and team of people. They have done a fantastic job for me on a complicated probate sale process of a fire damaged plot.
Honest, reliable, proactive and professional, I have experience of many different agents across different markets and locations and James Hughes and Stoneridge, now working with John London of Bruff Cooper at the very best.

2025年1月15日
自発的なレビュー
5つ星のうち5の評価

Stonebridge Estate Agents made selling…

Stonebridge Estate Agents made selling my house a smooth and stress-free experience. Their professionalism stood out, especially when my seller’s estate agent was challenging to deal with. The team was always communicative, offering great advice and keeping me informed every step of the way.

Not only did Fahim and the Team make the process easy, but they also secured great value for my home, exceeding my expectations. Their expertise and dedication were so impressive that I’ve chosen them again to handle the sale of my mother’s house.

It’s been an absolute pleasure working with them, and I highly recommend their services to anyone looking for a reliable and professional estate agent.

2024年11月11日
自発的なレビュー
Stonebridge Residential Sales & Lettings ロゴ

Stonebridge Residential Sales & Lettings からの回答

Thank you so much for your kind words! We're thrilled to hear that we could make the selling process smooth and stress-free for you.

It's wonderful to know that our team's communication and expertise were able to exceed your expectations. We're also honored that you’ve trusted us with your mother's house sale – its on track to complete soon!

Your recommendation means the world to us, and we truly appreciate your support. Please don’t hesitate to reach out if you need anything in the future.

5つ星のうち5の評価

Thank you Shah giving me property…

Thank you Shah giving me property valuation for my property Answering my questions providing timely information and advice. Great service 👍

2024年9月21日
自発的なレビュー
Stonebridge Residential Sales & Lettings ロゴ

Stonebridge Residential Sales & Lettings からの回答

It was my absolute pleasure. Helping the local community warms our cobblers! All the best

5つ星のうち5の評価

Afzal Ahmad was very helpful

Afzal Ahmad was very helpful. He gave us good and honest advice. Responded very quickly. Showed us properties which were suitable for our needs. Very friendly and polite.

2024年9月10日
自発的なレビュー
Stonebridge Residential Sales & Lettings ロゴ

Stonebridge Residential Sales & Lettings からの回答

Thank you for highlighting Afzal's hard work. Not surprised to hear such positive feedback

5つ星のうち1の評価

Very poor purchase experience

My husband and I like to support independent and smaller businesses, however our experience with Stonebridge has unfortunately been costly and time consuming. Communication was poor from the start. This should have been sufficient warning, however it was Easter holiday time and we gave the agent the benefit of the doubt. However when holiday time was over, emails were not responded to, the memorandum of sale wasn't issued as agreed and worst of all the house that we had an offer accepted for was still on the market, and this was over three weeks after our offer was accepted. After several emails and phone calls this was eventually rectified and we thought finally the purchase was moving forward, only to be told by our solicitor that we were not the only people purchasing this property and that we had entered into a contract race without our knowledge. This situation was never explained to us or raised by the agent. We again returned to the agent for clarification and were promised that this would be rectified, and despite reassurances our solicitors were not notified. We eventually realised that these were false promises and we were being strung along and had no option but to pull out of the sale. This has been a costly and time consuming lesson.

2024年4月30日
自発的なレビュー
Stonebridge Residential Sales & Lettings ロゴ

Stonebridge Residential Sales & Lettings からの回答

Hi Sarah,

I fully understand your frustration and take responsibility when things don't go as planned. However, I must clarify the situation to ensure a complete understanding of what transpired.

Initially, we had an agreement with another buyer who was part of a property chain and had not secured a sale for their property yet. Therefore, we kept the property available for sale, which you were informed of before your viewing.

Upon receiving your offer, which was favorable as you were chain-free, I promptly got it approved by the sellers and issued sales memorandums to all parties, sharing the necessary details of solicitors, buyers, and sellers.

It was clearly agreed with the sellers that you would purchase the property exclusively, rescinding the initial contract with the first buyer. Unfortunately, the seller's solicitor was away on holiday during this crucial period, a fact your solicitor can confirm. Subsequently, the sellers were unresponsive in communicating the change to their solicitor.

I invested considerable time in discussions with the sellers, urging them to inform their solicitor about proceeding with your purchase exclusively. Despite my persistent efforts over more than a week, the lack of communication caused significant delays, leading to your understandable frustration and the current situation.

As agents, we facilitate deals between buyers and sellers in good faith. While I acknowledge there were a couple of missed emails initially and the Easter break was a factor, it doesn't excuse those lapses, and I apologise for them.

I have documented emails supporting our actions and communications throughout this process and am willing to share them with you. I even gave you my personal mobile number, I rarely give this to anyone so I could help ease your worries. I hope you can review this information and consider amending or removing the negative review accordingly.

5つ星のうち5の評価

I came across this gem of an estate…

I came across this gem of an estate agents in Highgate a couple of years ago and have never looked looked back.
Jack Goodall assist me in managing three of my properties in North London.
I have been in the lettings industry since 1983, and have never come across such a conscientious, professional estate agent
Both Jack Goodall in lettings and Saylan Lucas go above and beyond to make sure my tenants are kept happy, and I am well informed with regard to any maintenance issues.
Definitely going to give them more work as my other properties come up for rental.
Thank you Jack for all your assistance you are a diamond.

2024年5月17日
自発的なレビュー
5つ星のうち5の評価

I was very impressed after meeting Shaz…

I was very impressed after meeting Shaz for a valuation on my property He was very straight talking and honest and gave me a realistic valuation that would get my property sold,which is what I asked for unlike some of the bigger Estate agent chains who over inflated the price to try and get the work.
Shaz,Mittal and Faisal were all very responsive,answered all my questions quickly and organised an open day within a week of marketing.
They have great knowledge of the local market and organised a full list of potential buyers for the open day.
They dealt with all the viewings and questions from potential buyers and within a week I had a few offers.They talked me through every offer and when I made my decision to accept one of the offers they continued to handle all repeat viewings and queries from the buyer and their Solicitor.
They really made the effort to make the process as easy as possible.I unfortunately had a situation where my father was seriously ill and I was not available in person to deal with a lot of the ongoing sale process such as surveys/viewings etc and the team handled everything on my behalf whilst keeping me informed and discussing with me every step of the way.They handled the whole situation with sensitivity,diplomacy and tactfulness.
From my first meeting with Shaz to completing the sale only took about 10 weeks,the team at Stonebridge were amazing and I would highly recommend them.Thank you,Sian

2023年9月23日
自発的なレビュー
5つ星のうち5の評価

Genuine and hard working local agent

Stonebridge have been genuine, hardworking agents from the get go. They had done the most local market research of all valuers we saw, and they marketed our property successfully to achieve a full open home day and multiple offers in the first week. All contact we've had with Stonebridge has shown they have a close-knit team that work in sync together, and know what they're doing. We highly recommend them.

2023年7月1日
自発的なレビュー
5つ星のうち5の評価

Shaz and his colleagues were extremely…

Shaz and his colleagues were extremely helpful and professional from start to finish in the process of selling our house. We managed to sell our house within weeks of it comming to the market. I would recommend this estate agents to anyone who is thinking of selling their house.

2023年9月15日
自発的なレビュー
Stonebridge Residential Sales & Lettings ロゴ

Stonebridge Residential Sales & Lettings からの回答

Thank you for your amazing review.

Selling a home is easy when you have such lovely people to work with.

All the best in your new home

5つ星のうち5の評価

5 Star Agent

I had the pleasure of working with Stonebridge as our estate agent for three years, and I couldn't be happier with the exceptional service they provided. From the moment we entrusted them with managing our rental property to the successful sale of the property, Stonebridge demonstrated unwavering professionalism and expertise.

Throughout the rental period, Stonebridge consistently went above and beyond to ensure our property was well-maintained and that we had reliable tenants. Their attention to detail and prompt communication made the entire process stress-free for us as landlords.

When it came time to sell our property, Stonebridge once again exceeded our expectations. Their market knowledge and strategic approach to the sale resulted in a quick and profitable transaction. Their dedication to achieving the best outcome for us was truly commendable.

What sets Stonebridge apart is their commitment to client satisfaction. They treated us not just as clients but as partners, always putting our best interests first. Their team's friendly and approachable demeanor made every interaction a pleasure.

I wholeheartedly recommend Stonebridge to anyone in need of a top-notch estate agent. Their expertise, professionalism, and dedication are unparalleled, and they have certainly earned our trust and gratitude for their outstanding service over the years. Thank you, Stonebridge, for making our property management and sale experience a truly positive one!

2023年7月20日
自発的なレビュー
Stonebridge Residential Sales & Lettings ロゴ

Stonebridge Residential Sales & Lettings からの回答

Danial/Lin I cant thank you guys enough. Your trust in us from day one was unwavering.

It was so easy working with the both of you. You were always prompt in getting back to us, listened to advise and had faith. It means a lot. I would like to think that we have become friends.

We wish you all the best for your onward journey from every single one of us

5つ星のうち5の評価

Shazu is very knowledgeable about the local market.

Shazu is very knowledgeable about the market and area and steered me through the minefield of selling. Nursed my buyer to successful sale.

2023年9月1日
自発的なレビュー
Stonebridge Residential Sales & Lettings ロゴ

Stonebridge Residential Sales & Lettings からの回答

I am Shazu and yes Jack is right haha! All the best for your onward journey

5つ星のうち5の評価

Top-class purchasing service

Just completed a purchase with Stonebridge. They were fantastic. Always very friendly and well-informed on the property and the area. Prompt responses by phone and email. Couldn't have asked for any more. I'd highly recommend them to anyone.

2023年8月25日
自発的なレビュー
Stonebridge Residential Sales & Lettings ロゴ

Stonebridge Residential Sales & Lettings からの回答

It takes two to tango and you guys definitely danced your way around the buying process which helped us do our job. All the best in the future

5つ星のうち5の評価

Fantastic agents

Extremely impressed by the level of professionalism and service from this company, high recommend them!

2023年8月10日
自発的なレビュー
Stonebridge Residential Sales & Lettings ロゴ

Stonebridge Residential Sales & Lettings からの回答

We aim to please, cant get it write 100% of the time but that is our target. Thank you for your review

5つ星のうち5の評価

I couldn't be more thrilled with my…

I couldn't be more thrilled with my experience working with Stonebridge Estate agents. They managed to find a cash buyer for my property in Plaistow E13, which was a remarkable feat in the current challenging market. The entire sales process was incredibly smooth, thanks to their diligent and efficient team. The way they handled the progression of the sale was truly impressive, ensuring that everything moved forward seamlessly. In a market where sales are not easy to come by, Stonebridge Estate agents proved their expertise and commitment. I highly recommend their services to anyone looking to sell their property hassle-free.

2023年8月9日
自発的なレビュー
Stonebridge Residential Sales & Lettings ロゴ

Stonebridge Residential Sales & Lettings からの回答

'Stonebridge Estate agents proved their expertise and commitment' wow what amazing words. Thank you form the whole team

5つ星のうち5の評価

Professional service

Professional service, fast at pushing a sale through till the end.

2023年8月9日
自発的なレビュー
Stonebridge Residential Sales & Lettings ロゴ

Stonebridge Residential Sales & Lettings からの回答

Thank you for your review. Happy to have been of service

5つ星のうち5の評価

Shaz and his team are FANTASTIC!!

Shaz and his team are FANTASTIC!!! They made the selling process so easy and helped me understand what was happening every step of the way.

Shaz truly understands how to sell houses. He made the process incredibly easy and his thorough knowledge, not only of general housing market, but of the local market made it a great pleasure throughout the whole process. He was extremely patient and eased our decision making process. We had a professional photographer at our house and within less than a week, we had offers and secured an offer within two weeks of it being on the market.

I can not thank Shaz and his team enough for all their help and support.

2023年2月3日
自発的なレビュー
Stonebridge Residential Sales & Lettings ロゴ

Stonebridge Residential Sales & Lettings からの回答

Thank you Koli for writing us such a lovely review. All the best

5つ星のうち5の評価

Highly recommended

Very helpful, informative and responsive! Highly recommend Stonebridge. They went above and beyond to help in all sorts of ways and the process was painless and very efficient.

2023年2月3日
自発的なレビュー
Stonebridge Residential Sales & Lettings ロゴ

Stonebridge Residential Sales & Lettings からの回答

Hi Ed. Thank you for your kind review. I wish all buyers we're like you. All the best for the future from the whole team.

5つ星のうち5の評価

Highly recommend Stonebridge

I bought a house in the Bedfordshire region through Stonebridge Estate Agents and cannot commend them enough. They were professional and quick to respond to all queries, even chasing up where required. Hands down the best agency I've dealt with and I'm grateful for all their support throughout the process.

2022年11月15日
自発的なレビュー
Stonebridge Residential Sales & Lettings ロゴ

Stonebridge Residential Sales & Lettings からの回答

Thank you for your kind review. We had some challenging moments but all's well that ends well. Good luck in your new home.

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報