Really beautiful flooring. I ordered the Lusso Flooring Trento Distressed Natural Brushed & Lacquered Engineered Oak. Very pleased, service was great, the guy I dealt with was helpful (Aiden I think... もっと見る
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レビュアーのコメントを見てみましょう
I looked at Stories website for hard wood flooring. I chose few that I was interested. I was given an option of free samples, which I took the advantage of. As soon as I ordered the samples, I was i... もっと見る
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Stories flooring is brilliant, they are great on response and customer service but they should dump Amazon as shippers of their samples. They consistently fail to deliver. You get excited about select... もっと見る
企業が回答しました
The samples were delivered promptly but what was so refreshing was i had a follow up email amd text. This shows that this small company care about their customer service.
企業が回答しました
企業情報
当該企業による記述
Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk
連絡先
Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, 英国
- 01133200223
- info@storiesflooring.co.uk
- storiesflooring.co.uk
4.5
優良
2228件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 73％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good-sized samples, helpful information
Good quality, decent-sized samples sent out quickly. Very helpful information provided when I rang the company.
2026年4月10日
Stories Flooring からの回答
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Stories Flooring からの回答
Hi Karen,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
fast delivery high quality product good…
fast delivery high quality product good communication
2026年3月10日
Stories Flooring からの回答
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Didn't receive any samples I ordered so…
Didn't receive any samples I ordered so went elsewhere
2026年3月10日
Stories Flooring からの回答
Hi,
Thanks for the feedback.
We have changed our sample delivery service from Evri to Amazon now so should help moving forward. We would happily have sent another. As you say, no sample received = no order for us. Always harsh getting a 1 star for a missed free sample to a customer when we would happily send again.
Stories Flooring からの回答
Hi Helen,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
They left paper boxes pallet …
They left paper boxes pallet outside and wasn't protected from rain
2025年11月10日
Stories Flooring からの回答
Hi,
Thanks for the feedback. Are you sure this was from us? We did deliver a floor to you back in November 2025 which was signed for and not left outside. All our products are wrapped to pallets and then also shrink wrapped. Seems strange to get feedback 5 months later when we were not alerted to any issue at the time.
regards
Gareth
Excellent service
Excellent service. Nothing to much trouble. Could tell by my phone and email the samples I had previously ordered. And helped finalise floor area and packs needed.
2026年4月2日
Stories Flooring からの回答
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
I ordered some samples on the 3rd…
I ordered some samples on the 3rd March, didn’t arrive, lost by EVRi so were resent by Amazon, also lost! A month later still no samples. Initially customer service was good but then no response to my contact. I gave up. Shame as I liked the look of the flooring as it was hopefully exactly what I’m looking for.
2026年3月4日
Stories Flooring からの回答
Hi,
Thanks for the feedback. I understand you have now spoken to our team and they have re sent out some more.
Apologies for the delay. We have now moved our sample delivery from Evri to Amazon due to a few issues on failure rate with Evri
Gareth
The good the bad and the ugly
The good the bad and the ugly. The good it arrived on time and undamaged. The bad, there were no instructions on the particular click system in any of the boxes and I phoned the company and asked for some instructions was given a video on how to lay herringbone when this was not herringbone and did not give any advice on the particular click system .the ugly, I’ve laid lots of click flooring. This is the most unforgiving difficult and frustrating flooring system I’ve ever laid. It is not suitable for DIY or most professionals unless you’re being paid by the hour.
2026年4月4日
自発的なレビュー
Fast delivery for the sample order
Fast delivery for the sample order, lovely quality sample, big enough to see how good quality it is. and nice done finish as well. Friendly and well communication, nice experience.
2026年3月26日
Stories Flooring からの回答
Hi Carina,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Very responsive forward thinking company
2026年3月30日
Stories Flooring からの回答
Hi Graham,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
The engineered wood flooring I’ve just…
The engineered wood flooring I’ve just finished putting down looks lovely, more like a premium quality oak floor at half the price
2026年2月25日
Stories Flooring からの回答
Hi Joe,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Stories Flooring からの回答
Hi,
Sample ordered 23/4, damaged in transit so returned to us and then a new sample resent 26/3 subsequently delivered. Pretty harsh 1 star review. Would love this to be revised as it did arrive having been resent following damage outside our control.
Asked Stories flooring to delay…
Asked Stories flooring to delay delivery, phoned well in advance and they said it was sorted. Phoned again when I got delivery confirmation and they said I was receiving that because they updated the address to come to them. Pallet delivery arrived outside my house. Shoddy service, wish I used a different company there's lots to choose from online with same products and prices. Unserious business just laugh down the phone. Save yourself the stress.
2026年2月4日
Stories Flooring からの回答
Apologies. Some dispatch emails were sent in error when we moved to a bigger warehouse but we did call and alert all our customers. I was not aware that an order had gone directly to a customer.
I will pick up with my service team regarding how this enquiry was handled as I would be very concerned if we had dealt with this in any other way than with care and professionalism.
Gareth
Stories Flooring からの回答
Hi Gary,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Excellent service
Excellent service. Ordered floor samples quality and delivery Fantastic. Highly Recommended.
2026年3月19日
Stories Flooring からの回答
Hi Julian,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Really helpful chap on the phone
Really helpful chap on the phone, helped me with my order, which I then completed from an email he sent me….all excellent. However the delivery arrived a day early and I was in work without access to emails to double check the delivery date…I had to leave work early and race across town to accept the order. Very stressful and work docked my wages accordingly.
2026年3月17日
Stories Flooring からの回答
Hi Carolyn,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Brilliant service and happy with…
Brilliant service and happy with quality and delivery. Will add pics when floor is done ☺️
2026年3月16日
Stories Flooring からの回答
Hi Rachel,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
I had to wait 3 days for my delivery…
I had to wait 3 days for my delivery which was dumped outside my flat, I have a severe physical condition and had to call someone to bring it in, I will never use thus company again, they are cheats
2026年3月10日
Stories Flooring からの回答
Hi Barbara,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Stories Flooring からの回答
Hi Paul,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
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