Really beautiful flooring. I ordered the Lusso Flooring Trento Distressed Natural Brushed & Lacquered Engineered Oak. Very pleased, service was great, the guy I dealt with was helpful (Aiden I think... もっと見る
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I looked at Stories website for hard wood flooring. I chose few that I was interested. I was given an option of free samples, which I took the advantage of. As soon as I ordered the samples, I was i... もっと見る
企業が回答しました
Stories flooring is brilliant, they are great on response and customer service but they should dump Amazon as shippers of their samples. They consistently fail to deliver. You get excited about select... もっと見る
企業が回答しました
The samples were delivered promptly but what was so refreshing was i had a follow up email amd text. This shows that this small company care about their customer service.
企業が回答しました
企業情報
当該企業による記述
Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk
連絡先
Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, 英国
- 01133200223
- info@storiesflooring.co.uk
- storiesflooring.co.uk
4.5
優良
2228件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 73％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Reliable service
Product delivered as promised and had a phone call to explain delivery date which was helpful. Very happy with product and with the service I received from Stories Flooring.
2026年4月9日
Stories Flooring からの回答
Hi Mark,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Both samples received 2 days after…
Both samples received 2 days after ordering. Very pleased with the samples.
2026年5月7日
Stories Flooring からの回答
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
I ordered samples from the website and…
I ordered samples from the website and they were supposed to arrive within 2 days, but after a week they still haven’t arrived. Absolute nightmare.
2026年5月1日
Stories Flooring からの回答
Hi,
Apologies they have not arrived yet. The bank holiday meant they did not leave us till Tuesday. Amazon tracking show they are on route. 1 star review for a free sample is harsh when it is on the way. Just called to discuss and happy to see what we can do for you to help. Would appreciate revision of score as its on the way and we would happily send out more for free should they not arrive.
Stories Flooring からの回答
Hi Mick,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Bought grey flooring from this company…
Bought grey flooring from this company . They were accommodating as didn’t need the flooring immediately when I did the delivery was very quick . Communication was excellent . Product excellent . Could not fault this company . Would highly recommend
2026年1月15日
Stories Flooring からの回答
Hi Robert,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Very good experience purchasing my…
Very good experience purchasing my herringbone floor through Stories flooring. Chris was very helpful and will defo use them again in future.
2026年3月9日
Stories Flooring からの回答
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
As a trades person I appreciate…
As a trades person I appreciate professional advice, Kenton supported me with my order of herringbone lvt glue down flooring. Great advice, great flooring.
Thank you
2026年4月16日
自発的なレビュー
Stories Flooring からの回答
Hi Craig,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Stories Flooring からの回答
Hi Maura,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Stories Flooring からの回答
Hi John,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Nothing has arrived.... It has now
Nothing has arrived
Update. Samples have arrived, fab packaging, felt expensive. But disappointed didn't arrive on requested day, and while I left it a bit late to order, it definiteky feels too rushed to decide to take advantage of great sale price in 24hrs in which time I am sleeping and working lol. So going to wait for next sale drive.
2026年4月20日
Stories Flooring からの回答
Hi,
Many thanks for the feedback. We have tracking to show Amazon delivered 5 minutes before this review was posted so not sure if the address is incorrect. More than happy to re send the free samples if you could contact us to ensure we have the correct address. A voicemail was left for you last week.
Easy to order and which was expedited…
Easy to order and which was expedited quickly. Would highly recommend
2026年4月16日
Stories Flooring からの回答
Hi Pamela,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Stories Flooring からの回答
Hi Anne,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Stories Flooring からの回答
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Kenton was brilliant with getting me a…
Kenton was brilliant with getting me a personal price for a large quantity of flooring and saving me a lot of money on items which I did not need and helping to make sure my flooring and extra items all matched. Excellent flooring and service I would happily use again!
2026年4月8日
自発的なレビュー
Stories Flooring からの回答
Hi Jamie,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Great flooring options and very happy…
Great flooring options and very happy with our herringbone choice. Kenton was very helpful.
2026年3月25日
自発的なレビュー
Stories Flooring からの回答
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Fast delivery and great product
Fast delivery and great product,
Shame the delivery driver was extremely rude and unhelpfull to my wife and left her very upset in the way he talked to her ...
2026年4月13日
Stories Flooring からの回答
Hi,
Many thanks for the feedback.
If you could email directly at gareth@storiesflooring.co.uk details of the conversation then I will pick it up with our delivery partners to ensure this is investigated and rectified
Gareth
The flooring was delivered to time and…
The flooring was delivered to time and in good condition. The flooring was easy to install.
2026年3月13日
Stories Flooring からの回答
Hi Peter,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Outstanding customer service
We recently had a stressful situation when our original flooring supplier let us down just days before our scheduled fitting. The delivery was supposed to arrive by Wednesday ahead of a Monday installation, but unfortunately that didn’t happen. On Thursday, we reached out to Stories Flooring, who invited us into the store to see how they could help. That’s where we met Daniel, who was absolutely fantastic from the very start. Despite our tight timeframe, he took the time to walk us through the available options without putting any pressure on us to make a rushed decision. Instead, he encouraged us to go away and make sure we were completely happy with our choice. I returned to the store the following day to confirm our order and asked if the flooring could be delivered on the first drop on Monday morning. Daniel assured me he would do everything he could to make it happen. Later that same day, I received a message from Daniel confirming he had arranged for the flooring, coming from Liverpool, to be delivered by 2pm on Saturday. To our surprise, it did arrive early Saturday morning! We are honestly blown away by the level of customer service we received. Daniel went above and beyond to help us out of a difficult situation, all while remaining friendly, professional, and completely pressure free. From start to finish, our experience with Stories Flooring, especially Daniel, has been exceptional. We wouldn’t hesitate to recommend them to anyone. Thank you so much!
2026年4月11日
自発的なレビュー
Stories Flooring からの回答
Thank you so much for taking the time to leave such a detailed review — it really does mean a lot to us.
We’re so pleased we were able to help turn things around for you, especially given the tight timeframe and the situation you were initially in. It was a real team effort behind the scenes, but I’m glad we could get everything arranged and delivered in time for your installation.
Your kind words about the service, approach, and overall experience are hugely appreciated. We always aim to keep things as smooth, honest, and pressure-free as possible, so it’s great to hear that came across.
Wishing you all the best with the installation — I’m sure the floor will look fantastic in your home.
Thanks again for choosing Stories Flooring, and if you ever need anything in the future, we’d be more than happy to help.
Kind regards,
Daniel
Lovely product
After visiting the warehouse we selected the flooring we liked. The next day we were told it was not readily available so we researched products and asked for samples to be sent out for two other products. There were problems with delivery which was due to poor courier service. Eventually we received 6 sample boards of each of the selected products. The floor has now been laid and the appearance is stunning. Hope it has durability to match it’s appearance, I’m sure it will.
2026年3月9日
Stories Flooring からの回答
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Very easy to order materials
Very easy to order materials,
Quality, and on time, excellent service, highly recommend,
2026年4月10日
Stories Flooring からの回答
Hi Patrick,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
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