Thank you and Dan sincerely for your candid and thoughtful response. I deeply appreciate your company and its commitment to integrity and quality. It's reassuring to know that there are ethical and... もっと見る
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First class service as always from the team at ST Plumbing. Have been using for more than 20 years and would not hesitate to recommend. Dan really knows his stuff and strives to provide you with all... もっと見る
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Booked a boiler service - got a slot within the week and price was good as well. Engineer came around and did quick work - no complications so all very straight forward. Will definitely go with them a... もっと見る
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Excellent service and customer care. Employee from STP,LEWIS set about checking straight away our heating problem quickly and efficiently, diagnosing problem and what remedial actions needed. He did n... もっと見る
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企業情報
当該企業による記述
S T PLUMBING AND HEATING GAS SPECIALISTS LIMITED Is a family run business with over 45 years experience working in North, West, South Yorkshire and the Humberside areas; dealing with all types of gas work, including LPG (domestic & mobile) and endorsed by Which? Trusted Traders. Gas safe registered 45507. We use our own engineers and plumbers who are fully qualified and apprentice trained. We can provide up to 12 year manufacturers warranties with all new boiler installations. We offer annual maintenance contracts, tailored to suit your needs. Our office is open six days a week and we operate an out of hours helpline, in case of emergency.
連絡先
11 Hill Top, WF11 8EB, Knottingley, 英国
- 01977 671859
- enquiry@stpgas.co.uk
- stpgas.co.uk
4.9
優良
242件のレビュー
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ネガティブなレビューの 100％に回答しています
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S T Plumbing & Heating Gas Specialists Ltd からの回答
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our service. Our team takes pride in being prompt and efficient and it’s always great to know our efforts are appreciated.
We look forward to helping you again in the future!
Excellent service
I just wanted to complement STPlumbing On their level of customer service. People are quick to be negative if something goes wrong but slow to praise when a job is done well. I have always found them to be helpful and polite on the phone in the first instance then after the technician has visited to investigate the problem most informative in explaining what has been done or what needs to be done. Many thanks for your continued service .
2025年12月12日
S T Plumbing & Heating Gas Specialists Ltd からの回答
Thank you very much for taking the time to leave such a positive review. We truly appreciate your recognition of our customer service.
Our team always aims to be courteous and informative from the first call through to job completion, so it is gratifying to know this has been your experience.
We are pleased to have been able to assist and look forward to continuing to provide reliable service whenever you need us.
Many thanks for your ongoing support.
I received excellent service from…
I received excellent service from friendly helpful staff. They met all my expectations and I would have no hesitation in recommending them to anyone.
2025年11月21日
S T Plumbing & Heating Gas Specialists Ltd からの回答
Thank you very much for your five-star review. We are pleased to hear that our team provided friendly and helpful service and that we met your expectations. Your recommendation is greatly appreciated and we look forward to supporting you again whenever you need us.
Always an amazing service
2025年11月21日
S T Plumbing & Heating Gas Specialists Ltd からの回答
We really appreciate you taking the time to share this and it is great to know you are consistently happy with our service.
If you ever need anything in the future, we are only a phone call away
Recently had a radiator moved and new…
Recently had a radiator moved and new one fitted very professional and polite
2025年9月25日
S T Plumbing & Heating Gas Specialists Ltd からの回答
Thank you for your positive review. We are pleased to hear that you found our team professional and polite while moving and installing your radiator.
We appreciate your feedback and are glad you had a good experience.
If you need any further assistance, we will be happy to help.
S T Plumbing & Heating Gas Specialists Ltd からの回答
Thank you for your kind review! We’re really glad to hear our plumber arrived on time and that you found the service friendly and knowledgeable. It’s great to know you’re happy with the job. If you ever need anything in the future, we’re always here to help.
Initial fitting was bad
Initial fitting was bad.
Blanking plates for unused ports were put in our bathroom bin.
Position of unit required cutaway of housing as explained in online. trident fitting instructions. This was not done resulting in unit not mounted flush to the wall and the resulting gap filled with unsightly filler.
The splines on the flow control were not aligned as explained in fitting instructions resulting in low scorching hot flow on full power.
Shower and bathroom left in a mess after work done.
We should have refused to accept the work then but pressed instead for reparations. Second fitter installed blanking plates and on my suggestion aligned the flow control splines.
Then we noticed chrome flaking around unit. (10 days after fitting). Contacted Trident who supplied new front plate.
In all it was a bad experience. I was impressed initially with the quote , not cheap, for the job.. vat clearly identified. I was expecting a professional job. At the end we just wanted them out. I should have complained at the outset about fitting but wanted/needed a working shower despite issues. Second fitter was polite but did not suggest repositioning the unit.
2025年11月7日
S T Plumbing & Heating Gas Specialists Ltd からの回答
Thank you for taking the time to share such detailed feedback. We’re very sorry to hear about the difficulties you experienced during your shower installation and we understand how frustrating this must have been. This is not the level of workmanship or service we aim to provide.
We’d like to address a couple of important points you raised. The location of the shower unit was determined by the existing pipework and electrical services, as explained during the quotation stage. Relocating the unit would have required invasive works, which we highlighted clearly in advance. Our fitters installed the unit based on these constraints to avoid unnecessary disruption to your bathroom.
We also noted that when you contacted us to make payment, no concerns were raised at that time. Had we have been made aware of these issues earlier, we would have acted immediately to address them and ensure you were fully satisfied from the outset.
That said, it’s clear from your review that aspects of the installation — including alignment, finishing, and cleanliness — did not meet expectations and for that we sincerely apologise. While we’re glad the second fitter was able to resolve some elements, we recognise that this does not make up for the overall experience you’ve described.
We would really appreciate the opportunity to discuss this further and make things right. Please contact us at 01977 671859 and we’ll be happy to review your case personally.
Thank you again for your feedback — it helps us continue to improve.
Honest straight forward company
Honest straight forward company who can deal with out of the ordinary underfloor heating issues in my case . Very busy but worth waiting for . Daniel was a very capable heating engineer which in my experience today is a rarity . Very grateful and totally recommend.
2025年11月6日
S T Plumbing & Heating Gas Specialists Ltd からの回答
Thank you so much for taking the time to leave this wonderful review. We’re really pleased we could help with your underfloor heating issue — especially when it’s something a bit out of the ordinary.
Our team is indeed very busy, so we truly appreciate your patience and it’s great to hear it was worth the wait. Daniel will be delighted with your feedback; he takes real pride in his work and it’s fantastic to see that recognised.
We’re grateful for your recommendation and for choosing us. If you need anything in the future, we’re always here to help.
Great service and great product
2025年10月21日
S T Plumbing & Heating Gas Specialists Ltd からの回答
Thank you so much for your kind review! We’re delighted to hear you’re happy with your new boiler and the service you received. It was a pleasure working with you, and we really appreciate you taking the time to share your feedback.
S T Plumbing & Heating Gas Specialists Ltd からの回答
Thank you so much for your kind feedback! We really appreciate you taking the time to share your experience. We're glad to hear you found our service punctual, efficient, and that our out-of-hours support was helpful. It’s always our goal to provide reliable service whenever our customers need us.
Excellent service and customer care
Excellent service and customer care. Employee from STP,LEWIS set about checking straight away our heating problem quickly and efficiently, diagnosing problem and what remedial actions needed. He did not spread time out and was brilliant. Parts ordered by office and as soon as available came back next day which was brilliant especially being disabled and pensioner. Price quoted was good especially when boiler service as well. Would highly recommend them if you need a heating local company. Many thanks 😀
2025年10月1日
S T Plumbing & Heating Gas Specialists Ltd からの回答
Thank you so much for your kind words and for taking the time to share your experience! 😊 We’re really pleased to hear that Lewis was able to get your heating sorted quickly and efficiently. We always aim to provide a reliable service and fair pricing, so your feedback means a lot to the whole team. We truly appreciate your recommendation and are always here if you need us again in the future.
— The STP Plumbing & Heating Team 🔧🔥
A great team.
I needed some work completing at very short notice. To remove old radiators & relocate new radiators. ST Plumbing were able to help & I was really pleased with the work & the reasonable cost.
They organised the new radiators, & were more than happy to complete some additional work within the timescales.
I was kept uptodate with delivery of a very large radiator & Claire was very helpful, knowledgeable & reassuring.
All in all, the team were great. I will definately be using them again for any other plumbing projects & highly recommend them.
2025年9月16日
S T Plumbing & Heating Gas Specialists Ltd からの回答
Hi Angela,
Thank you so much for your kind review! We’re really pleased we could help at short notice and that you’re happy with both the radaitor work and the service.
It was a pleasure organising everything for you, and we’re glad Claire was able to keep you updated and reassured throughout.
We look forward to helping you again with any future plumbing or heating projects – and we really appreciate your recommendation!
Very easy and straightforward
Very easy and straightforward to arrange. Plumber knew exactly how to fix the problem. Payment to company over the phone also easy.
2025年9月18日
S T Plumbing & Heating Gas Specialists Ltd からの回答
Thank you for taking the time to share your feedback. We're so pleased to hear that arranging the job was straightforward and that our engineer was able to resolve the issue quickly for you.
We're also glad the payment process was simple and hassle-free.
We really appreciate your review and look forward to helping you again in the future if needed.
Efficient, courteous and helpful.
From start to finish a good company. The receptionist is helpful and clear in information. The technician who comes is polite, careful and explains procedure and what and why any action is needed. You are requested if you wish to proceed if parts are needed. I requested their remind service, as I tend to forget annual service is due.
2025年9月11日
S T Plumbing & Heating Gas Specialists Ltd からの回答
Hi Georgina,
Thank you so much for your kind words and detailed feedback. We’re really pleased to hear that you found our team helpful and clear from the first call through to the boiler service visit. It’s great to know our engineer explained everything and made sure you felt fully informed before any work was carried out. We’re also glad you’ve signed up for our reminder service – it’s designed exactly for that peace of mind.
We look forward to helping you again when your next boiler service is due.
Excellent customer service
Excellent customer service
Kept informed of the plan over several visits
Would recommend
2025年8月26日
S T Plumbing & Heating Gas Specialists Ltd からの回答
Thank you so much for your kind words! We’re really pleased to hear you were happy with our customer service and communication throughout the visits. Keeping our customers informed is really important to us, and it’s great to know this made a difference. We truly appreciate your recommendation and look forward to helping you again in the future.
This was a short notice callout for a…
This was a short notice callout for a kitchen rescue mission - 2 hours later the plumbing problems were fixed, no more mess or leaks, and the renewed piping looks far more tidy than what had been there before. I've used STP before for central heating and drinking font/tap installations, and can trust them to do a great job.
2025年9月2日
S T Plumbing & Heating Gas Specialists Ltd からの回答
Thank you so much for taking the time to leave us such a fantastic review! We’re really pleased we could help with your kitchen at short notice and get everything back in order quickly. It’s great to hear you’re happy with the results and that you’ve trusted us with several jobs over the years — that means a lot to us. We’ll be here whenever you need us again.
I’ve used ST Plumbing for years and…
I’ve used ST Plumbing for years and never had a problem
2025年8月28日
S T Plumbing & Heating Gas Specialists Ltd からの回答
Thank you so much for your continued trust and support over the years. We really appreciate your kind words and are always happy to help whenever you need us.
Re sealing shower tray
I rang on the Monday and the job was done on the Friday very efficient.
2025年7月18日
S T Plumbing & Heating Gas Specialists Ltd からの回答
Thank you for your 5* review and choosing S T Plumbing & Heating for your plumbing work; we are delighted to hear that you had a great experience with us and hope we can continue to be of assistance to you in the future.
Top class service
Polite. Professio nal skilful engi ers.
Left the fire and in great condition. Tidied up. No mess left
Would use again
2025年6月23日
S T Plumbing & Heating Gas Specialists Ltd からの回答
Hi Mr Maher
Thank you for your 5* review and choosing S T Plumbing & Heating for your gas fire installation; we are delighted to hear that you had a great experience with us and hope we can continue to be of assistance to you in the future.
Take care and have a lovely day!
Excellent company
I have been a customer of this local company for many years. I think they are very well organised. Staff really helpful and professional. Would recommend them for any plumbing needs.
2025年6月16日
S T Plumbing & Heating Gas Specialists Ltd からの回答
Hi Christine,
Thank you so much for your 5 ⭐ review; its wonderful to hear from another happy customer.
Take care and have a lovely day!
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