Strapcode レビュー 37

Everything from the product that I received to the customer service from this company has been horrible. I highly advise any customer to stay away.

I bought their jubilee bracelet for my Orient Kamasu watch. For the price that they charge for their bracelet, I don't think the quality of the bracelet justifies the price point. On top of that, the bracelet did not fit my watch due to manufacturing error.

I started a return for my order and the customer service provider I was connected with was named Katrina. I told Katrina that I wanted a refund for my order due to the defective fitting of the bracelet. Katrina requested photos for proof and I submitted them. Each time I would submit these photos, she would always give an excuse of why she can't see them and would make me send them again in another format. She would also reply back very slowly as she only respond with one email per day, making the return process much longer than necessary. I could not help but have a gut feeling that Katrina and her company Strapcode are pulling out every trick in their sleeve to prevent me from having a refund for my order.

When I finally got Katrina to give me the information and instructions to proceed with the refund process, I shipped out my return item via FedEx to their New Jersey return warehouse. I have proof with a tracking number and an employee signature that the return item was indeed given back to them. However, after further more delays, they gave me more excuses on why they could not process a refund for my return. At this point, they have basically committed theft from their customer and I had to get my credit card company involved.

To those who are thinking of buying from Strapcode, I highly urge you to reconsider. Their products are really not that much better for the price point that they sell at. And if something was to go wrong with your order, they will make the return process so difficult for you, it will make you regret buying from them in the first place.

Purchased Gunny Cartlin 3 strap on Monday -it is Thursday and I am wearing it! Actually received yesterday -better than the pics -extra surprise is no break in needed as it is soft from day one !

The straps aren't bad, and in fact I've bought from Strapcode before without issue. Unfortunately, the problems arise when you need to make a return. I bought a strap that did NOT fit my watch, despite the advertised strap width matching the lug width of the watch, it was just too wide for the lugs. It's a $10k+ watch. I am sure that there has been no mistake in the manufacture or the tolerances of the watch itself. I am sure that the strap was too wide. It did not fit. I asked for a return. I was asked for photo proof... fine. Then I was told to make the return I must pay for my own return postage. This is what baffles me. I know this is stated in the return policy, but come on. The company itself made a mistake. Either something with the production or the quality control was wrong, because their strap of a specific advertised size does not fit my watch with the same lug width. Now *I* have to pay for the return shipping because of the company's mistake?? What a joke. I would keep away from this company. If you buy a strap and it works out, then great. I don't think the products themselves are poor quality. I would understand if they asked you to pay for return shipping if a customer had buyer's remorse, or otherwise wanted to return a strap just because they didn't like it, or some other superficial reason. But if you have an issue that's their fault, you pay out of your own pocket for the company's mistake, which is a shame.

I recently purchased an Angus J Louis watch bracelet with fitted end links for my Seiko GMT directly from Strapcode. I couldn't be happier with the quality, fit and finish of the product. In addition the shipping was 3 days from HK to the USA. After arrival, I had a question, so I emailed customer service. Katrina from CS replied in 4 hours. Bottom line - Quality product, quality experience dealing with the company.
I'm honestly surprised by the one star reviews I see on here and felt obligated to share my own positive experience. By the way, if you are leary of dealing with Strapcode direct, several of their products are available on Amazon or at Long Island watch.

Extremely good quality bracelet and fast shipping. Got the new oyster look a like for my Seiko alpinist and couldnt be happier. Received it 5 days after ordering

No order no money I want cancel my order SC116527. Terrible experience stay away !!!

Purchased a Milanese superfine mesh watch bracelet. The product was of very poor quality. Followed instructions to a T and the product would not hold up when adjusting the length of the bracelet. A small rod bent making the bracelet even less safe than with just the flimsy clasp. Return costs and deductions are excessive. I sent pics of the bent rod and requested a FULL refund. No response.

I've seen Strapcode bands on Alibaba for $3 or less than $10 USD. I'm not sure if Strapcode is directly purchasing from them or placing an order after a user places an order.

Or Alibaba is copying them, Although it’s hard to believe.

I placed an order for a strap as it appeared to be in stock. However, the next day, I received a cancelation/refund notice. The amount for the strap was refunded but there was an additional 'foreign currency' charge, which was not. I contacted customer service, and we went back and forth over several emails. Finally, they agreed to refund the charge if I provided my PayPal address because 'their system can't process refunds for that charge the same way other refunds are processed.' Over a month later, the charge has not been refunded. In other words, I was charged and never received anything but emails. That equates to theft in my eyes. They're thieves and they earned this review.

I have ordered a seiko strap twice from this website.
Twice one of the pins inside broke , and basicly made it unable to wear the watch.
Im left wondering why they break so fast.

I ordered a Rollerball Steel Strap and received it in 5 days, from Hong Kong to Ireland.

The strap is top class.

I didn't receive any confirmation email but got a text from FedEx.

I dealt with Katrina, she was very helpful.

I’ve ordered at least 20 straps from this company. And recently they sent me two of the wrong straps, and they refuse to send me the straps I paid for. Instead they offered to send me a buckle. I won’t be using this company anymore and if you value customer service I wouldn’t if I was you either.

Quality is good, it's worthful on the price! SEL provide wonderful upgrade on Seiko SARB017.

I am in the process of dealing with Katrina at Strapcode about a mesh bracelet delivered with a fault. The order was recieved 3 months ago. I am being told, after submission of proof and pictures, exchanges/refunds/replacements can't be done after 14 days... so when you spend your money with this company, beware. I've now read many reviews of faulty or badly manufactured products, when you consider the prices, that price includes zero accountability and after market support.

Wanted a quality bracelet for my Heuer Autavia Heritage, but struggled because of the 21mm lug width. Took a chance on a "Super Engineer 2", and it arrived in about 8 days. Really nice quality, looks fantastic on the wrist. Really pleased

Not sure what has happened with the company. They usually have quality products. My last purchase, a strap failed. They have not responded to my emails in going on two weeks.

Bought a Strapcode mesh band for a wristwatch, but I did not like it, because of the clasp mechanism which is not user friendly. The band was delivered quite promptly, but when I notified their customer service that I wanted to return it for a refund, I was advised the product needed to be returned to Hong Kong!!! They also stated there would be a $10 restocking fee applied. This company is obviously of dubious character. The cost of international shipping to return the band, along with the farcical restocking fee, make the return nearly as expensive as the product. I will NEVER do business with this company again and there are more reliable options. Shame on me for not doing a little research before my purchase. Additionally, there is a similar company under the name Strapco, and it appears the Strapcode people are siphoning.

I have bought many times from them and the last purchase, a $120 jubilee bracelet, doesn’t fit in my watch…however the listing is mentioning the same reference of my watch and I have tried to arrange the devolution but they offered me a partial refund for the new with tags item .
Bracelet for Mako Kamasu👇
22mm Super-J Louis JUB Watch Band compatible with Orient Kamasu, 316L Stainless Steel Brushed V-Clasp × 1

The bracelet looks cheap! And there customer service after sale very bad like i send 4 emails! No response never again 😒