StudentUniverse UK レビュヌ 

2,027
•
TrustScore 5段階評䟡の3.5

3.5

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5぀星のうち3の評䟡

Concern about some booking systems. Directly on PC works fine, via mobile is a concern. On Mobile, payment process confirmation crashed, no booking but have taken funds and not yet refunded. W... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Franz(hope correctly spelt) did help find a cheap flight with a suitable baggage allowance for myself, wife and daughter. We got our tickets within few hours through email . The tickets and luggage al... もっず芋る

5぀星のうち3の評䟡

My first time booking with studentuniverse was a nightmare. I don’t see myself recommending someone. For first timers you have to have a heart otherwise you will have mental health issues . Unfortun... もっず芋る

5぀星のうち1の評䟡

Absolutely awful must be banned total headache hidden charges worst of all imagine u have to talk to customer service based in Philippines. Ridiculous English alao i wasnon phone 2 hours still zero... もっず芋る

䌁業情報

  1. 航空刞代理店

圓該䌁業による蚘述

StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including Virgin Australia, American Airlines, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in the US in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015 and we expanded into Canada in 2020.


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3.5

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TrustScore 5段階評䟡の3.5

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3.5

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(2,027)

過去12か月のレビュヌ数: 3ä»¶

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5぀星のうち1の評䟡

If I could leave no stars I would

If I could leave no stars, I would. They cancelled my last minute when I was already headed towards the airport, by chance saw my mail. And they mailed saying I have requested to cancel ( haha as if they would refund if I cancel). Liars! Also the promo codes they give don’t work

2024幎12月8日
5぀星のうち1の評䟡

Customer Service POOR

Sent three emails regarding the amount of checked baggage I’m allowed but have not received a single reply. Website states 2 checked baggage included in the price but it does not state it anywhere else on the website after I’ve purchased. What’s with the ambiguity??? Don’t think I’ll be using them again

2024幎11月27日
5぀星のうち3の評䟡

My first time booking with


My first time booking with studentuniverse was a nightmare. I don’t see myself recommending someone. For first timers you have to have a heart otherwise you will have mental health issues . Unfortunately these people are not concerned about our mental health. There is no transparency in all they do

Just thought it wise to give a feedback. Received my refund the next day. But SU needs to really improve its communication with clients. For the quick refund I will add some stars from 1 to 3

2024幎11月23日
5぀星のうち1の評䟡

Terrible customer service

Terrible customer service. Don’t ever answer, or reply. When you finally do get hold of them they tell you “they will email you” I haven received any responses from any of my calls like they said. I’ve never had a problem using third party company’s travelling until now. Don’t bother. Go direct

2024幎11月4日
自発的なレビュヌ
5぀星のうち1の評䟡

Absolute Nightmare

This is single handedly the worst costumer service I have ever dealt with. I do not recommend them at all. Their website is laggy, I have waited on hold on 7 different phones calls just for no one to ever pick up , and i have been told the incorrect price of flights at least 3 times by employees who couldn’t even speak English. Also don’t expect an answer to any emails or phone calls in under 10 days. I would truly rate -5 stars if I could. I have never written a review on anything before, but I had to for Student Universe because of how bad this service is.

2024幎11月19日
自発的なレビュヌ

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