Concern about some booking systems. Directly on PC works fine, via mobile is a concern. On Mobile, payment process confirmation crashed, no booking but have taken funds and not yet refunded. W... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Franz(hope correctly spelt) did help find a cheap flight with a suitable baggage allowance for myself, wife and daughter. We got our tickets within few hours through email . The tickets and luggage al... もっと見る
My first time booking with studentuniverse was a nightmare. I don’t see myself recommending someone. For first timers you have to have a heart otherwise you will have mental health issues . Unfortun... もっと見る
Absolutely awful must be banned total headache hidden charges worst of all imagine u have to talk to customer service based in Philippines. Ridiculous English alao i wasnon phone 2 hours still zero... もっと見る
企業情報
当該企業による記述
StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including Virgin Australia, American Airlines, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in the US in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015 and we expanded into Canada in 2020.
連絡先
9th Floor, CI Tower, St Georges Square, KT3 4TE, New Malden, 英国
- 44 203 943 5222
- assist@studentuniverse.com
- studentuniverse.co.uk
3.5
まあまあ
2027件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I needed a flight for the following day…
I needed a flight for the following day and SU UK had the cheapest fare so I booked it through them. After making the payment I received an email confirmation but not the eTicket nor the airline reference. I called the costumer number and they sent the eTicket as well as my receipt immediately. The lady at the other end of the line was very pleasant and knew how to sort out the problem.
To improve the system, eTickets should automatically be sent with the confirmation email and customers should not wait “up to seven days” as the confirmation email states.
2025年3月11日
It was a Excellent
2025年3月12日
ZERO STARS
I give them zero stars! They are not considerate of thier customers. They like to take money but don't like to return it.
I do not recommend anyone purchasing through StudentUniverse ever!
If you thinking of paying extra for protection plans, PLEASE DONT as it means nothing to them.
I have been calling for a week now, and they haven't solved my situation. Now I have called them on my 6th day and they been playing games for more than an hour and half and still not refunding my full amount even after a protection plans.
I did not appreciate their help!
2025年2月26日
StudentUniverse UK からの回答
Hi Monica, thanks for your review. In order to utilise your protection plan you need to open your confirmation and click on the relevant link. From there you can fill in the application and hopefully be approved in a reality quick amount of time. If you have issues with this please let us know. Thanks, Brad
Inefiicient customer service
Inefiicient customer service. The problem is I booked the flight in hurry and way sure that I would not need any change. Later we have got an emergency, I have reached out to them to change it at any cost, they keep denying you can either fly through the same or just waste the money. The team is not problem solving the issue here. I was explaining things happen out of control, what is the solution here now, they keep repeating just fly, very ignorant way of solving problems.
2025年3月1日
StudentUniverse UK からの回答
Hi Mr Radha, thanks for your review. I can see that you wished to change your flight but unfortunately the fare rules deemed this as non-changeable and non-refundable. Unfortunately we have no control over the airline fare conditions which are agreed to at the time of booking. Sorry we were unable to help this time. Kind regards, Brad
So far
So far, so good - nay, great. Purchasing the ticket was a breeze and the price was terrific. Have yet to use ticket so can't yet evaluate that piece of the experience.
2025年3月3日
Great service
The price was the best I found and everything was sorted properly. Easy process and great value. I will definitely look to use this service again if available and the price remains unbeatable.
2025年2月28日
Is a legitimate travel agency website…
Is a legitimate travel agency website but poor communication
2025年2月27日
Poor and terrible service
Poor and terrible service. You refused to refund me...I requested a cancellation in 24 hrs.
2025年2月25日
I wish they didn't get rid of accounts
I wish they didn't get rid of accounts. I don't like that there is no way for me to see my flight other than the email they sent
2025年2月23日
Very competitive fares
2025年2月26日
efficent
Something that this company is doing well is that it is an efficient site, and cost friendly.
2025年2月26日
no response after I wanted to double…
no response after I wanted to double check with my passenger name
2025年2月21日
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