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studioshake.co.uk からの回答

2026年5月10日

Dear Robyn,

I am incredibly sorry for the delay you’ve experienced with your refund and the frustration this has caused. We aim for a much smoother process, and it is clear we missed the mark in this instance.

I can confirm that your refund for order #22041 has now been fully processed. You should see the funds back in your account within the next 3–5 working days, depending on your bank's processing times.

We appreciate your patience while we coordinated with our returns department to get this resolved. Thank you for bringing this to our attention, as your feedback helps us improve our service for all customers.

Best regards,

The Customer Service Team

studioshake.co.uk からの回答

2026年5月4日

We sincerely apologize for the delay in your refund and the lack of communication you’ve experienced. This is certainly not the level of service we strive to provide, and we understand your frustration.

Rest assured, you will receive your refund. We have investigated your case and can confirm that your return was received; however, an administrative delay stalled the processing of your credit. I have personally escalated this issue to our finance team to ensure the funds are released immediately.

We are currently reviewing our internal ticketing system to understand why your previous emails were not captured, as we want to ensure this doesn't happen again. You should see the status of your refund update within the next 3–5 business days, depending on your bank's processing times.

Thank you for your patience while we make this right.

studioshake.co.uk からの回答

2026年4月14日

Hi Natasha,

Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations.

Regarding the return, we can confirm that your order was delivered on 20/03/2026. As per our 14-day return policy, we require customers to initiate and complete returns within that timeframe to be eligible for a refund. Unfortunately, as this period has now passed, we are unable to process a return for these items.

Additionally, while we strive to provide accurate product features, our policy remains that we do not cover the cost of return postage. We appreciate your feedback regarding the wireless charging and will look into this with our product team to ensure all descriptions are as clear as possible for our customers.

Best regards,

The StudioShake Team

studioshake.co.uk からの回答

2026年4月11日

Hi Jason,

I am incredibly sorry for this experience, as waiting over 21 days for a refund is far from the standard we aim to provide.

To ensure we can resolve this immediately, please email support@studioshake.co.uk with your order number and any tracking details from your return.

This will allow us to investigate exactly what has happened and expedite the process to ensure your funds are returned to you without further delay.

studioshake.co.uk からの回答

2026年4月11日

Hi Kasper,

I am very sorry for the delay in our response and for any confusion regarding your order. While one of your iPad cases has been successfully delivered, it appears there was an issue with the delivery of the second item to your address in Denmark. According to the tracking information (UPAAH000000083419265), a delivery attempt was made on April 8th at 9:23 am, but a note was left as the addressee was not at home. The parcel is currently "Awaiting Pickup" at a local facility in København (2100). Please check for a delivery slip or contact your local postal service with your tracking number to arrange for a collection or redelivery, as the item is ready and waiting for you.

studioshake.co.uk からの回答

2026年4月5日

I am incredibly sorry for the frustration and the lack of communication you have experienced. It is completely unacceptable that you’ve had to deal with a wave of marketing emails while your actual concerns went ignored. This is certainly not the level of service we aim to provide.

To rectify this immediately, please send your order number and any relevant purchase details to support@studioshake.co.uk. Once we have that information, I will personally ensure we track down your order, explain the lack of confirmation, and provide a clear status update.

Our goal is to resolve this to your satisfaction right away, whether that means getting your case to you immediately or processing a full refund. Again, I am truly sorry for the hopeless experience thus far, and I appreciate the chance to make it right.

studioshake.co.uk からの回答

2026年4月5日

Hi Eleanor,

I completely understand your frustration regarding the fit of the case and the difficulties you've faced with the return process. It is never our intention to make things complicated, and I am sorry for the stress this has caused.

While we truly want to help, we are unable to process a refund without confirmation that the item has been returned to us. Because we haven't received the case at our warehouse, we do require a tracking number or a proof of postage receipt to verify the return and move forward with the refund.

If you are able to obtain those details from your local Post Office, please send them over to support@studioshake.co.uk. As soon as we have that proof of purchase for the return shipping, we will be able to investigate this further and work toward a resolution for you.