TERRIBLE Company. Poor quality phone case, sent back per instructions nearly a month and a half later still no refund. After sending several emails I have had a couple of responses including one on 1s... もっと見る
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Placed an order Friday 4th September, part of order delivered Monday 7th September. Have emailed twice to find out where other part of order is and have been ignored.
企業が回答しました
Case doesn't push against the edges of the screen protector. Works seamlessly together.
I ordered a phone case and after almost 2 weeks it hadn't arrived. I got I touch with studio shake and got an almost immediate response to say it had been delivered to my neighbour so picked it up fro... もっと見る
2.5
期待以下
151件のレビュー
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ネガティブなレビューの 92％に回答しています
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Unfortunately in the same situation as…
Unfortunately in the same situation as others, ordered an iPad cover on Monday, no confirmation of dispatch and no reply to chasing email - no confidence it will arrive in time, I'd avoid.
Update 18 Dec - The goods have arrived as promised, so I have updated to 3 stars - it's only 3 because of the lack of information / tracking. I know this is unsolicited advice and I understand the pressure for small businesses, but I can't help thinking you are prioritising the wrong things - if you say in the confirmation email a further email will be sent when dispatched you really need to send that second email. You have paid for tracked delivery but if you don't share the tracking information with customers this is pointless. It might not seem as important as sending the items out but it is, as otherwise you are in danger of trashing your own business in the longer term (as you can see from the many reviews saying the same thing as I did). I really hope that helps.
2023年12月15日
自発的なレビュー
studioshake.co.uk からの回答
Hi Matthew,
Thank you for providing us with feedback on how StudioShake can improve and do better to serve its customers. We will be taking this on board and implementing these points as soon as possible. We hope you enjoy your order and have a good Christmas and New Year.
Once again thank you for the feedback and take care from the team at StudioShake
Great value
Great value, good product as described.
Great customer service, when I queried the delivery they came back to me immediately with timescales and it was delivered on time.
2023年12月15日
自発的なレビュー
No confirmation or responses!
Ordered and paid for an iPad case on 9 December and got no confirmation email and have contacted on their contact me page multiple times with zero response. No idea whether gift will arrive for Christmas. Not confident due to lack of confirmation, customer service and reviews below
2023年12月9日
自発的なレビュー
studioshake.co.uk からの回答
Hi Will,
Apologies for the delay in receiving your order, rest assured you will receive your order next week. All our products are usually dispatched and delivered within 3-5 working days. Unfortunately, some packages do get delayed in transit due to unforeseen circumstances out of our control.
Due to the increased volume of parcels and letters during the busy Christmas and Black Friday season, Royal Mail is currently experiencing higher than usual levels of demand. As a result, some packages are experiencing delays in delivery. We apologize for any inconvenience this may have caused.
No update on order
I ordered a phone case nearly two weeks ago, to be a Christmas present, and I have received ZERO updates about its location and I have no option to track it.
I would sincerely like a refund so I can order the case from a better company OR some genuine reassurance or proof that it has been shipped and is en-route.
2023年12月14日
自発的なレビュー
studioshake.co.uk からの回答
Hi Caitlin,
Thank you for getting in touch, I can confirm your order was dispatched and delivered via Royal Mail (tracking number 32062339000050C6CEB41). I have checked this with the dispatcher and they confirmed this was delivered to your address
Can you check and confirm this item has not been delivered to a neighbour, storage in a safe place external to the address.
Please follow these steps and contact once you have located the package, I look forward to hearing from you, thank you.
I have been sent the wrong phone case
I have been sent the wrong phone case. I've emailed the company and waiting for a response. Disappointed.
2023年11月29日
自発的なレビュー
studioshake.co.uk からの回答
Hi Yasmin,
Thank you for getting in touch. I am sorry to hear the incorrect product was delivered and we couldn’t fulfil your order.
After investigating this matter, the incorrect phone model was selected at checkout by yourself. Please look at the original order confirmation you received please, this confirms the order was for the Samsung Galaxy S20 model.
To rectify this matter, we can provide an exchange for the correct size/model for dispatch. Please see your email for further details. Thank you
No dispatch, no communication
UPDATE: Don’t be deceived by the reply given below, that tracking number isn’t mine, it’s for a parcel delivered to someone by a different name at a different address!
Ordered 2x iPhone cases from this site one week ago and still no notification of dispatch (and not marked as dispatched on their website) wish I read all of these similar poor reviews/experiences before I ordered as I now won’t have them in time for our holiday. Again similar to others I’ve emailed but had no response. Order elsewhere!
2023年11月23日
自発的なレビュー
studioshake.co.uk からの回答
Hi Lauren,
We have now tracked your order and can see this has now been delivered to yourself. We hope you're satisfied with your order and update your review to reflect you received delivery please. Thank you
Hi Lauren,
Apologies for this, we provided the incorrect tracking number we have now provided an update tracking number for your order. Rest assured you will receive your order in a few days and we hope you will update this review as a sign of good faith once you receive your order. If you require more evidence this tracking number is for your address we can provide it to your email. You will receive your order lauren, please be patient as it is a busy period. Thank you
Hi Lauren,
Rest assured you will receive your order and this was dispatched via Royal Mail (tracking number TQ214968925GB).
Apologies for the delay in receiving your order. All our products are usually dispatched and delivered within 3-5 working days. Unfortunately, some packages do get delayed in transit due to unforeseen circumstances out of our control
Due to the increased volume of parcels and letters during the busy Christmas and Black Friday season, Royal Mail is currently experiencing higher than usual levels of demand. As a result, some packages are experiencing delays in delivery. We apologize for any inconvenience this may have caused
Avoid Studioshake unless you want to be scammed
Paid £4 delivery 10 days after they received the money i go back on the website and it says order confirmed. Do not go near this company with a barge pole. Scamming people
2023年11月21日
自発的なレビュー
studioshake.co.uk からの回答
Hi Neil,
Thank you for getting in touch, after investigating this matter further I can confirm your order was dispatched and delivered via Royal Mail (tracking number TQ232842294GB). I have checked this with the dispatcher, and they confirmed this was delivered.
Apologies for the delay in receiving your order. I can only apologise for the inconvenience that this has caused, all our products are usually dispatched and delivered within 3-5 working days.
Unfortunately, some packages may get delayed in transit due to unforeseen circumstances out of our control
Due to the increased volume of parcels and letters during the busy Christmas and Black Friday season, Royal Mail is currently experiencing higher than usual levels of demand. As a result, some packages may be experiencing delays in delivery. We apologize for any inconvenience this may have caused
Great service
I ordered the wrong size phone case (completely my fault) and Carly responded to my email very promptly. The replacement case was sent by special delivery so that it arrived in time for my husband's birthday, which was much appreciated.
2023年11月1日
自発的なレビュー
ordered an ipad child protector 5 days…
ordered an ipad child protector 5 days ago and their despatch is supposed to be 1-2 days. I have not heard anything even though I have emailed. The money has been taken straight away but no despatch of goods.
2023年11月24日
自発的なレビュー
studioshake.co.uk からの回答
Thank you for getting in touch, apologies for the delay in receiving your order. This was dispatched via Royal Mail (tracking number TQ231300306GB).
I can only apologise for the inconvenience that this has caused, I have contacted Royal Mail and advised this is still working its way through their shipping network due for delivery in the next few days. Please allow a bit more time for delivery as some packages do unfortunately get delayed in transit.
Please contact once you receive the package, any feedback would be greatly suited. Once again sorry for the inconvenience we look forward to hearing from you soon
Excellent customer service
Excellent service! I ordered the wrong case and contacted the company, who were extremely helpful in helping me return the case for the correct one. Would highly recommend the company. The phone case is very nice and I look forward to getting the one that is for my phone. Many thanks guys.
2023年11月22日
自発的なレビュー
So far it’s very poor
So far it’s very poor. Ordered iPad cover on the 14th November. Absolutely no feedback to emails sent.
Opted against Amazon but feeling like I’ve made the wrong decision
2023年11月14日
自発的なレビュー
studioshake.co.uk からの回答
Hi John,
Thank you for getting in touch, apologies for the delay in receiving your order. I can confirm your order has been dispatched via Royal Mail.
Our products are usually dispatched and delivered within 3-5 working days. Unfortunately, some packages may get delayed. I would ask that you kindly keep an eye out for the delivery which should be arriving end of this week, as this would allow for the maximum delivery window.
If you haven't received your order by then please contact us and we will be able to investigate this matter and track your order.
Apologies for the inconvenience this may have caused
Given wrong item and refusal to send original product I ordered.
I never complain but I’m so annoyed with the service I’ve been given. I received the wrong size screen protector for my iPhone 15 pro. Upon communicating this with Studioshake support and providing evidence of wrong size, they are just refusing to send me another one.
Very disappointed that I didn’t receive the product that I paid for and customer support was not helpful. It caused me unnecessary stress and as someone that works in customer service, if I made a mistake then I would replace and give compensation.
I literally have no reason to lie however I was made to feel like I was lying about a screen protector.
The only reason I’m giving 2 stars is because the only phone case is nice but also took 2 weeks to arrive. Won’t be buying through this company again.
2023年11月14日
自発的なレビュー
studioshake.co.uk からの回答
Hi Gabrielle,
Apologies for the inconvenience this caused and working with us to resolve this matter.
To rectify this matter I have processed a replacement tempered glass with the warehouse for immediate dispatch. If you have not received the package within 3-5 working days, please contact us and we will be happy to assist.
Once again apologies for the inconvenience this has caused and thank you for working with us to resolve this matter.
I ordered an iphone case 9 days ago.
I ordered an iphone case 9 days ago.
Impossible to contact them on their 'customer service site' . No reply to emails, no phone number to ring and no reply on their website customer page despite me paying them with paypal.
Will it arrive? has it been posted? Is this a scam?
2023年11月16日
自発的なレビュー
studioshake.co.uk からの回答
Hi Antonia,
Thank you for getting in touch, apologies for the delay in receiving your order. I can confirm your order has been dispatched via Royal Mail.
Our products are usually dispatched and delivered within 3-5 working days. Unfortunately, some packages may get delayed. I would ask that you kindly keep an eye out for the delivery which should be arriving beginning of next week, as this would allow for the maximum delivery window.
If you haven't received your order by then please contact us and we will be able to investigate this matter and track your order.
Apologies for the inconvenience this may have caused
Wish customer was kept informed
My order for an i-phone case was confirmed and paid for on 1st November. I was surprised at no firm delivery date and no notice of despatch. However, it arrived safe and sound on 11th November.
2023年11月10日
自発的なレビュー
studioshake.co.uk からの回答
Thank you for getting in touch, apologies for the delay in receiving your order. This was dispatched via Royal Mail in the beginning of the week (tracking number TQ212416540GB).
I can only apologise for the inconvenience that this has caused, I have contacted Royal Mail and advised this is still working its way through their shipping network due for delivery latest beginning of next week. Please allow a bit more time for delivery as some packages do unfortunately get delayed in transit due to circumstances out of our control.
Please contact once you receive the package. Once again sorry for the inconvenience we look forward to hearing from you soon
No dispatch, no information
I ordered an iPad case from them and 1 week later I have received no information about dispatch or processing, only an initial confirmation and the money gone from my account. Where is the order? How hard is it to send a parcel or at least keep the customer updated? My guess is I have been scammed, I'd change the review if not but time is running out. If it's scam I'll find out how to report the company somewhere.
2023年9月6日
自発的なレビュー
studioshake.co.uk からの回答
Hi, can you please provide your order number so i can investigate this matter and resolve it. Thank you
No sign of my order
UPDATED - Still no response after contacting them. This company is a scam. Do not buy. I will be taking action to get a refund.
I have wait for the aforementioned 5 - 7 business days for delivery (placed order on 13th August), and yet I still don't have my order. There is no change to the order status except my delivery is being processed. Sure, they have my money - it's just I'd expect my order as means of a transaction. I have emailed regarding the issue so waiting on a reply. Surely its not difficult to honour an order?
2023年8月24日
自発的なレビュー
studioshake.co.uk からの回答
Apologies for the delay in receiving your order. I can only apologise for the inconvenience that this has caused, all our products are usually dispatched and delivered within 3-5 working days. Unfortunately, some packages may get lost due to circumstances out of our control, especially during the busy period over the bank holiday weekend.
To rectify this, I have processed a replacement order which has been shipped via fast delivery which should arrive addresses the bank holiday weekend. Thank you and have a great weekend
Order never arrived….
Ordered phone case nearly a month ago and no sign of it. Notified company on multiple occasions and have been told to wait to see if it arrives….no alternative options or apologies. Unsure if this is a ligit company. Would advise others to avoid just in case.
2023年8月8日
自発的なレビュー
studioshake.co.uk からの回答
Hi Kara,
Thank you for getting in touch. I am sorry to hear your order never arrived and we couldn’t fulfil your needs.
I suspect your order may be lost as it should have arrived by now and most of our orders do. Unfortunately, some packages may get lost due to circumstances out of our control.
To rectify this matter I have now processed a full refund to your original payment method. Your refund will be received within 3-5 working days, once again apologies for the inconvenience this caused.
I recently purchased this screen…
I recently purchased this screen protector and I am very happy with my purchase. It was easy to apply and has done a great job protecting my screen from scratches and cracks. The clarity of the screen is not affected at all, and the touch sensitivity is still perfect.
2023年7月31日
Above & Beyond
Excellent customer service from the point of purchase through to helping solve my problem. Nothing was too much trouble and a special mention to the Customer Service Manager.
The attention to detail and focus on correcting my mistake was definitely 'Above & Beyond'.
Refreshing to buy from a company who holds customer satisfaction with such esteem.
2023年7月5日
自発的なレビュー
REFUSE TO GIVE REFUND ON RETURNED ITEM
Returned an ipad case just under 2 weeks ago but received no refund, despite proving the item was posted to their address. They said they would investigate after I talked to them on Messenger, but have since ignored my emails and have blocked me in the chat. I see there is another review on here saying the same thing
DO NOT TRUST THIS COMPANY....
Edited on 05/07/23
Refund given after this review was posted
2023年6月14日
自発的なレビュー
studioshake.co.uk からの回答
Hi Linds,
We already processed a full refund in line with your direction to the original payment method earlier this week. Your refund will be received within 3-5 working days, it takes a few days for this to be processed and received.
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