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sumostrength.com.au レビュヌ 197

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TrustScore 5段階評䟡の3.5

3.5

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5぀星のうち1の評䟡

I have received the wrong amount of weights and have been trying to resolve this issue for a long time, I can't do my workout with an odd number of weights and their support takes many days to reply,... もっず芋る

5぀星のうち5の評䟡

Sumo Strength gear is good quality at really reasonable prices. Customer service is great, very responsive, quick to answer any questions. I could not be happier with my purchases (wall mounted rack,... もっず芋る

5぀星のうち5の評䟡

Ordered the small parallettes on a Tuesday, arrived on the Friday (fast delivery). The parallettes themselves were firm and easy to assemble. They are rather sturdy however, the contraption at the bot... もっず芋る

5぀星のうち5の評䟡

Ordered this set of PU dumbbells (12.5kg to 30kg) online and got notification the next day for collection at the WA Canning Vale depot. There was no need for me to chase up on the order unlike some ot... もっず芋る

䌁業情報

圓該䌁業による蚘述

Sumo Strength is a family-owned and operated strength and fitness equipment supplier based in Braeside. The team at Sumo strength are experts in their field and the entire range of 300+ products have been designed in-house. Here at Sumo Strength, we believe that Strength and Fitness is for all, so we have worked tirelessly to develop a range of strength and fitness equipment that caters to athletes of all levels. Whether your fitness journey has just begun, or you have been training for years, we have made it our mission to provide you with the very best.

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3.5

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TrustScore 5段階評䟡の3.5

197件のレビュヌ

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5぀星のうち1の評䟡

Only received part of my order and am


Only received part of my order and am still waiting to be emailed back about it.

2022幎12月4日
sumostrength.com.au ロゎ

sumostrength.com.au からの回答

Hi Jade,

On occasions, the freight companies can break up orders and part ship on multiple days, you can check the tracking code to see if this is the case on your order.

With that being said, I have notified our customer support team to look into this and make sure you receive all the items you ordered.

We appreciate your patience during this extremely busy time of the year.

Kind regards,
The SUMO STRENGTH team.

5぀星のうち1の評䟡

Damaged and poor customer service!!!!!

My order arrived damaged and the packaging for delivery was all damaged and open on one end with exposed screws. Injured my finger on one of the screws as well. Barbell is cracked and damaged on one end not to mention absolutely filthy.
I have made an email complaint as I have paid for an expensive product and $19 in delivery for it to show up damaged. I am yet to get a reply. What a joke. I am not gifting a damaged product to my sister. Needs to be sorted.

2022幎11月25日
sumostrength.com.au ロゎ

sumostrength.com.au からの回答

Hi Celine,

I'm sorry your experience has not been at the level we aim for. We work very hard on our products to make sure they are the best gym equipment products available in Australia.

Our customer service team has been notified and will reach out in the coming days regarding your issue.

We appreciate your patience during this extremely busy time of the year.

Kind regards,
The SUMO STRENGTH team.

5぀星のうち1の評䟡

Too thick and inappropriate to use

2022幎11月10日
sumostrength.com.au ロゎ

sumostrength.com.au からの回答

Hi Happy Customer,

Our customer service team will reach out in the coming days regarding your issue.

We appreciate your patience during this extremely busy time of the year.

Kind regards,
The SUMO STRENGTH team.

5぀星のうち1の評䟡

I am seeking legal advice

I still haven’t received what I ordered, despite it costing over $1000. My next action will be to contact the department of fair trading.

2022幎11月20日
sumostrength.com.au ロゎ

sumostrength.com.au からの回答

Hi Michael,

Please accept our sincere apologies for the inconvenience caused. We work extremely hard with our freight partners to ensure they deliver a high level of service.

Our customer service team will be in contact with you to sort out this issue and if the product cannot be located we will send out an urgent replacement.

Sorry for the small delay, we appreciate your patience during this extremely busy time of the year.

Kind regards,
The SUMO STRENGTH team.

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