Sundae Museレビュー 

Sundae Muse からの回答

2021年11月11日

Hi Maddy,

Thank you for leaving an excellent review. Our customer service team always aims to provide exceptional service and we are so happy we were able to help you rectify your order. We are looking forward to serving you again.

Lots of love x

Sundae Muse からの回答

2021年11月9日

Hi Isabella,

Thank you for taking the time to leave an amazing review. We're pleased to know that you're happy with your order and it fits you perfectly. Thank you also for your constructive feedback regarding the colour of your dress, we try our best to represent our clothes perfectly when taking photos however, due to different screen resolutions it's possible that the colours will be slightly different in actual from what you see online but we're pleased that you're satisfied with your overall experience. We look forward to you shopping with us again.

Thanks so much x

Sundae Muse からの回答

2021年11月9日

Hi Freya,

Thank you for your awesome review! We’re glad to know that the dress was delivered to you fast, but we’re more than happy to hear that the dress arrived in great condition and exactly what you were expecting. We’re looking forward to serving you again.

Lots of love x

Sundae Muse からの回答

2021年11月5日

Hi Bhav,

Thank you for your amazing review. We really appreciate you taking the time to share your experience with us. We're so pleased that you find our customer service team friendly and exceptionally fast in responding to your inquiries. We look forward to serving you again.

Thanks so much x

Sundae Muse からの回答

2021年11月5日 に更新

Hi Maeve,

Thank you for leaving such positive feedback. We are really pleased to hear that you love the quality of the Evian Dress and it arrived quickly. We're also delighted that you had such a great experience interacting with our customer support team. We are always trying our best to make your experience memorable and we're glad that we've achieved it. We look forward to serving you again.

Thanks so much x

Sundae Muse からの回答

2021年11月2日

Hi Amy,

Thank you for your amazing review. We really appreciate you taking the time to share your experience with us. We're delighted to hear that you had such a great experience interacting with our customer support team. It means a lot to us and lets us know we're on the right track.

Thanks so much x

Sundae Muse からの回答

2021年10月27日

Hi Abby,

We appreciate the time you took to write such an amazing review, thank you. We’re glad that our customer service team was prompt in providing a resolution to your problem. We look forward to serving you again.

Lots of love x

Sundae Muse からの回答

2021年10月27日

Hi Renee,

Thank you for your amazing review. We are so delighted you got to experience the best customer service from one of our representatives. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We are looking forward to having you back at our store again.

Lots of love x

Sundae Muse からの回答

2021年10月27日

Hi Jenni,

Thank you for leaving an amazing review. We really appreciate you taking the time to share your experience with us. We are happy to hear your daughter loves the quality of the dress she ordered and it was delivered quickly. We look forward to you shopping with us again.

Thanks so much x

Sundae Muse からの回答

2021年10月27日

Hi Catherine,

Thank you for your awesome review! We are glad to know that our team was able to assist you promptly. We hope to serve you again!

Lots of love x

Sundae Muse からの回答

2021年10月27日

Hi Noor,

Thanks for your excellent review! We are pleased to hear that you’re happy with your order and you love our clothing’s style and quality. We’re also glad that you received your order quickly and you had an excellent customer service experience with us. We're looking forward to making your experience even better in the future!

Thanks so much x

Sundae Muse からの回答

2021年10月22日 に更新

Hi Mary,

We appreciate the time you took to write such an amazing review, thank you! We're glad that you had an excellent customer service experience with us. We're looking forward to making your experience even better in the future!

Thanks so much x

Sundae Muse からの回答

2021年10月19日

Hi Deegan,

Thank you so much for your awesome review. We’re glad to know that our customer service team was able to assist you promptly. We’ve been doing our best to create great designs at affordable prices and we’re glad that we get to share this experience with you. We look forward to serving you again.

Lots of love x

Sundae Muse からの回答

2021年10月19日

Hi Pairs,

Thank you so much for leaving an excellent review.

Lots of love x

Sundae Muse からの回答

2021年10月19日

Hi Nathalie,

Thank you for your amazing review. We're glad that you're satisfied with the quality of your order and you received it within a week. We look forward to serving you again.

Thanks so much x

Sundae Muse からの回答

2021年10月15日

Hi Jen,

Thanks so much for your amazing review. We are so happy to hear that your daughter loves all the three dresses you ordered and you received them quickly. We're glad that you had a smooth, easy, and fantastic shopping experience with us. We are looking forward to you shopping at our store again.

Lots of love x

Sundae Muse からの回答

2021年10月15日

Hi Ye,

Thanks so much for your excellent review. We're glad that our team was able to go the extra mile to help you with your order and you received your order quickly. We look forward to serving you again.

Thanks so much x

Sundae Muse からの回答

2021年10月15日

Hi Chantel,

Thanks so much for your excellent review. We're glad that our team was able to help you with your return and you had an amazing customer service experience with us. We look forward to serving you again.

Thanks so much x

Sundae Muse からの回答

2021年10月13日

Hi Sophia,

Thank you for your review. We’re sorry that you’re unaware of our returns policy. These are laid out on our returns page that's posted here: https://sundaemuse.com/pages/returns. We are sorry about DHL charging you before receiving your parcel, they were unaware but our team already sorted this out immediately and your parcel was delivered. If you ever need help with sizing, you can always message our customer service team via our 24/7 live chat or you can also send us an email at love@sundaemuse.com and we will provide measurements to help ensure you get the perfect fit.

We appreciate your feedback as we are always looking for ways to improve.

Thanks so much x

Sundae Muse からの回答

2021年10月13日

Hi Aleisha,

Thanks for your awesome review! We are glad to hear that you’re happy with the quality of all the dresses you ordered and they arrived in New Zealand quickly. We look forward to you shopping with us again.

Lots of love x