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Sunnamusk London - Aldgate レビュー 230

•
TrustScore 5段階評価の4.5

4.3

香水店
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2, 75 Whitechapel Road, Shadwell, E1 1DU London, GB

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5つ星のうち5の評価

We visited Sunnamusk in Whitechapel to pick out Eid gifts for our parents and parent in-laws, and honestly, the experience was beautiful from start to finish. Asad greeted us so warmly and made us... もっと見る

企業が回答しました

5つ星のうち5の評価

Visited Sunnamusk Aldgate yesterday 9th January and was greeted by Asad and Hamza they were both really good and polite.. I went to buy Evanta which I did but ended up buying Blue eyes, golden dus... もっと見る

企業が回答しました

5つ星のうち2の評価

Staff constantly trying to upsell and pressuring me to buy several perfumes when I only went in there to buy just 1 gift item. Kept making me smell like 10 different scents and trying to force me to b... もっと見る

企業が回答しました

5つ星のうち5の評価

I had a great experience at the Whitechapel branch. I had a lot of questions and wanted to smell half of the scents in the store and the employees were very helpful and patient. In the end I ended up... もっと見る

企業が回答しました

企業情報

  1. 香水店
  2. 化粧品・香水提供業者
  3. 化粧品店

当該企業による記述

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.

連絡先

  • 2, 75 Whitechapel Road, Shadwell, E1 1DU, London, 英国

4.3

優良

TrustScore 5段階評価の4.5

230件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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5つ星のうち1の評価

The perfum quality not like before

The perfum quality not like before. Really disappointed.

2023年11月28日
Sunnamusk London - Aldgate ロゴ

Sunnamusk London - Aldgate からの回答

I apologise sincerely for the disappointment you experienced with the recent purchase of our perfume. We deeply regret that the quality did not meet your expectations, and we understand the significance of your dissatisfaction.

Our commitment to providing exceptional products is paramount, and we are genuinely sorry for falling short on this occasion. We appreciate your feedback, as it allows us to address issues and enhance our offerings.

To better understand your specific concerns and to work towards a resolution, please share more details about your experience with us at online@sunnamusk.com. Your input is invaluable, and we are dedicated to ensuring your future experiences with us are positive.

Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust

5つ星のうち1の評価

Very disappointed with the lack of response.

Very disappointed with the customer service, as I contacted Sunnamusk on several platforms as suggested regarding a refund, as I was disappointed with some of items I received online. They never responded and I am left with items I don't like the smell of.

2023年12月2日
Sunnamusk London - Aldgate ロゴ

Sunnamusk London - Aldgate からの回答

Good Afternoon Robin,

I extend my sincere apologies for the disappointment you experienced with both our customer service and the items you received. Your feedback is vital, and I am truly sorry that we did not meet your expectations.

I am deeply concerned to learn that your attempts to contact us for a refund went unanswered. This is not reflective of the level of service we strive to provide. Please accept our apologies for the inconvenience and frustration caused.





To expedite the resolution process, kindly provide your order details at online@sunnamusk.com. We are committed to addressing your concerns promptly and ensuring a more positive experience moving forward.

Thank you for bringing this to our attention, and I appreciate your understanding as we work to rectify this situation.

5つ星のうち1の評価

The Evarta oil I bought did not have…

The Evarta oil I bought did not have any good lasting smell. If I had physically came across the product in the shop, I wouldn't have accepted it for free

2023年11月27日
Sunnamusk London - Aldgate ロゴ

Sunnamusk London - Aldgate からの回答

Dear Naomi,

We're genuinely sorry to hear that our Evanto oil perfume did not meet your expectations, and I understand your disappointment. We deeply regret any inconvenience this has caused.

Your feedback is valuable to us, and we take it seriously. We apologise for falling short of your expectations, and we're committed to making things right.

If you have any specific concerns or if there's anything we can do to address this matter, please let us know. Your satisfaction is our priority, and we appreciate your understanding as we work to improve our products.

Thank you for bringing this to our attention, and we apologise for any inconvenience caused.

Kind Regards
Customer Service
Sunnamusk London

5つ星のうち4の評価

Love long lasting aroma attar oil

Love long lasting aroma attar oil and spray

2023年11月25日
Sunnamusk London - Aldgate ロゴ

Sunnamusk London - Aldgate からの回答

Dear Yusuf,

Thank you for sharing your positive feedback! We're thrilled to hear that you love the long-lasting aroma of our attar oil and spray. Your satisfaction is our priority, and we're delighted to have met your expectations.

If there's anything specific you enjoy about the aroma or if you have any preferences for future purchases, please feel free to let us know. We're here to ensure you continue to have a wonderful experience with our products.

Thank you for choosing us, and we look forward to serving you again in the future!

Best regards,
Customer Service
Sunnamusk London

5つ星のうち5の評価

I’ve bought Soft Paradise and I can say…

I’ve bought Soft Paradise and I can say is one of the best ouds I’ve ever had. Although, I did expect it to be quite strong but it is long lasting. It smells like cinnamon but sweeter which is my preference, and will definitely be trying night illusion or red Arab next.

2023年10月28日

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