Sunnamusk London - Milton Keynes レビュー 30

TrustScore 5段階評価の4.5

4.4

The Central Milton Keynes, Silbury Boulevard, MK9 3ES Milton Keynes, England, GB


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5つ星のうち4の評価

Lovely item (bakhoor burner). Disappointed with the presentation box for this item though. It’s an Eid gift for someone else and the box is tatty and damaged. BFF ranking and packaging is really impor... もっと見る

企業が回答しました

5つ星のうち5の評価

Had a very pleasant experience at the Sunnamusk kiosk, thanks to Sai Rushi. He was genuinely helpful, patient, and guided me through different fragrances to find the perfect essential oil. The scent I... もっと見る

企業が回答しました

5つ星のうち5の評価

I’ve been shopping with SunnaMusk for ages. That are my favourite brand when it comes to rich, exquisite fragrances that cover all aspects of “smelling good”. From a sweet smell such as Golden Dus... もっと見る

企業が回答しました

5つ星のうち5の評価

Staff members were incredibly friendly and helpful. I’d highly recommend Sunna Musk to people looking to buy new perfumes, colognes, oils etc.

企業が回答しました


企業情報

  1. 香水店
  2. 化粧品・香水提供業者
  3. 化粧品店

当該企業による記述

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


連絡先

  • The Central Milton Keynes, Silbury Boulevard, MK9 3ES, Milton Keynes, England, 英国

4.4

優良

TrustScore 5段階評価の4.5

30件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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5つ星のうち5の評価

Mr agu

Swift services rendered

2026年5月6日
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Hey,

Thank you for your wonderful feedback. We’re delighted to hear you had a great experience and truly appreciate your support. We look forward to serving you again soon!

Kind Regards
The Sunnamusk Team

5つ星のうち5の評価

Great service

Great service. Professional and informative

2026年4月4日
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Hello Sydney,

We're happy to hear that you found our service professional and informative. Thank you for your positive feedback; we appreciate it.

Best Wishes
The Sunnamusk Customer Care Team

5つ星のうち2の評価

From Signature Scent to Disappointment – What Happened to Sunnamusk?

A few years ago, I was gifted a Sunnamusk fragrance oil — Sultan — as an Eid present from my sister. From the very first time I wore it, I was genuinely blown away. The scent was rich, distinctive, and long-lasting. Every time I stepped out wearing it, the compliments were constant. People would stop me to ask what I had on. It became my signature, and I couldn’t get enough of it.

So you can imagine how disappointed I was when I went to replace it and found out it had been discontinued.

Determined to find something just as special, I made the effort to visit the shopping centre in Milton Keynes in person. I didn’t want to blind buy — I wanted to experience the fragrances properly before spending my money.

At the Milton Keynes shopping centre kiosk, I was assisted by a very helpful lady who was nothing short of an expert fragrance consultant. She clearly knew her craft and guided me in the right direction when choosing the fragrances. That was the part of the experience I truly appreciated and valued.

I left feeling confident in my choices and purchased six oils: Pinky, Millionaire Lady, White Musk, Amber Rose, Mystic Woods, and Soft Paradise.

Unfortunately, that confidence quickly turned into disappointment.

While all the fragrances smell pleasant, the performance has been extremely underwhelming. The longevity is poor, and the projection is almost non-existent. These are perfume oils — I expected them to last throughout the day and leave a noticeable trail, just like my original Sultan oil did. Instead, the scent fades far too quickly, to the point where it barely feels worth applying.

It’s hard not to feel let down. The entire point of going out of my way — travelling, testing in-store, and investing in multiple oils — was to find something that would deliver that same quality and experience I once had. Sadly, that expectation was not met.

What makes this more frustrating is knowing what Sunnamusk was capable of. My previous experience set a very high standard, and this recent purchase simply does not come close. It genuinely feels like the concentration or quality has changed.

I had even told my wife to get ready to be impressed, based on how much I loved Sultan. Instead, we were both left disappointed.

Good products speak for themselves — and it’s a real shame that what I experienced this time doesn’t reflect the brand I once admired so highly.

2026年3月21日
自発的なレビュー
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Hello Hamed,

We appreciate you sharing your experience. We're sorry the current fragrances didn't meet your expectations, especially after your positive experience with Sultan.

We value your feedback regarding the longevity and projection of the oils.

We'll share this with our team to ensure our products reflect the quality our customers expect. Thank you for your time.

Best Wishes
The Sunnamusk Customer Care Team

5つ星のうち5の評価

From Signature Scent to Disappointment – What Happened to Sunnamusk?

A few years ago, I was gifted a Sunnamusk fragrance oil — Sultan — as an Eid present from my sister. From the very first time I wore it, I was genuinely blown away. The scent was rich, distinctive, and long-lasting. Every time I stepped out wearing it, the compliments were constant. People would stop me to ask what I had on. It became my signature, and I couldn’t get enough of it.

So you can imagine how disappointed I was when I went to replace it and found out it had been discontinued.

Determined to find something just as special, I made the effort to visit the shopping centre in Milton Keynes in person. I didn’t want to blind buy — I wanted to experience the fragrances properly before spending my money.

At the Milton Keynes shopping centre kiosk, I was assisted by a very helpful lady who was nothing short of an expert fragrance consultant. She clearly knew her craft and guided me in the right direction when choosing the fragrances. That was the part of the experience I truly appreciated and valued.

I left feeling confident in my choices and purchased six oils: Pinky, Millionaire Lady, White Musk, Amber Rose, Mystic Woods, and Soft Paradise.

Unfortunately, that confidence quickly turned into disappointment.

While all the fragrances smell pleasant, the performance has been extremely underwhelming. The longevity is poor, and the projection is almost non-existent. These are perfume oils — I expected them to last throughout the day and leave a noticeable trail, just like my original Sultan oil did. Instead, the scent fades far too quickly, to the point where it barely feels worth applying.

It’s hard not to feel let down. The entire point of going out of my way — travelling, testing in-store, and investing in multiple oils — was to find something that would deliver that same quality and experience I once had. Sadly, that expectation was not met.

What makes this more frustrating is knowing what Sunnamusk was capable of. My previous experience set a very high standard, and this recent purchase simply does not come close. It genuinely feels like the concentration or quality has changed.

I had even told my wife to get ready to be impressed, based on how much I loved Sultan. Instead, we were both left disappointed.

Good products speak for themselves — and it’s a real shame that what I experienced this time doesn’t reflect the brand I once admired so highly.

2026年3月21日
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Customer,

We appreciate you sharing your experience and are sorry to hear about the disappointment with your recent purchase. It's valuable for us to know that the longevity and projection of the fragrances did not meet your expectations, especially compared to your previous experience with Sultan. We'll be sure to look into this feedback. Thank you for your time.

Best Wishes
The Sunnamusk Customer Care Team

5つ星のうち5の評価

Staff members were incredibly supportive …

Staff members were incredibly friendly and helpful. I’d highly recommend Sunna Musk to people looking to buy new perfumes, colognes, oils etc.

2026年3月12日
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Dear Liam

Thank you for your fantastic feedback. We’re delighted to hear our staff were friendly and helpful, and we truly appreciate your recommendation!

Kind Regards
The Sunnamusk Team

5つ星のうち5の評価

Excellent Customer Service Experience

Absolutely love my signature EDP with matching fragrance oil - luxurious, perfectly balanced, and it feels uniquely mine! A big shout out to the staff at register - Mehjabin A whose excellent customer service made this possible.

2026年3月7日
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Dear Sammy

Thank you for your amazing review. We’re delighted to hear you love your signature EDP and matching oil, and that it feels uniquely yours. A special thank you for recognising Mehjabin’s excellent customer service — we’ll be sure to pass this on!

Kind Regards
The Sunnamusk Team

5つ星のうち4の評価

Lovely item (bakhoor burner)

Lovely item (bakhoor burner). Disappointed with the presentation box for this item though. It’s an Eid gift for someone else and the box is tatty and damaged. BFF ranking and packaging is really important and it looks like you’ve fallen a bit short. But, overall the item is nice.

2026年3月7日
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Dear JAS,

Thank you for your feedback. We’re delighted to hear you like the Bakhoor burner. We sincerely apologise that the presentation box did not meet your expectations, especially as it was intended as an Eid gift. Your comments regarding packaging are noted, and we will use them to improve our presentation standards.

Kind Regards
The Sunnamusk Team

5つ星のうち5の評価

Amazing product

Amazing product. Amazing customer service. The Manager in the Milton Keynes office has been more exceptional. My wife love sunnamusk product especially the Evanto and Victory.

I only experience 1 incident. There was time I purchased evanto oil set for a friend as she was going to gift someone and when she open it the bottle were not full just in the middle. I took it back to the store and I got an apology and they exchange the product for me. It was not a nice feelings as my friend thought that I used the perfume she gave me the money to buy so I lost a trust. Luckily when I got to the shop, they open up to 3 different set of bottle and they were half full as well.

It was embarrasing after I convinced my friend to buy the oil and she accused me which is the company fault. Imaging 3 big bottle and all were half short.

2026年3月5日
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Dear Chernor

Thank you for your detailed feedback. We’re delighted to hear you and your wife enjoy our products, especially Evanto and Victory. We sincerely apologise for the experience with the half-full bottles — we understand how frustrating and embarrassing this must have been. We appreciate your patience and are glad the issue was resolved at the store. Your feedback helps us improve our quality checks to prevent this in the future.

Kind Regards
The Sunnamusk Team

5つ星のうち5の評価

Highly Recommend. Everyone needs to go.

I’ve been shopping with SunnaMusk for ages. That are my favourite brand when it comes to rich, exquisite fragrances that cover all aspects of “smelling good”. From a sweet smell such as Golden Dust to a more masculine smell such as Abid Ambre, or whether you like floral as well. SunnaMusk is the place to go for both males and females as their scents are unisex as well. They also have ouds, candles and oil fragrances.

I personally go to the one in Milton Keynes as it’s closer for me. But the staff are very friendly and are very patient with their customers and they look professional and maintain a high standard of care.

I highly recommend visiting SunnaMusk. Love it

2026年2月16日
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Dear Hamza

Thank you for your fantastic review. We’re thrilled to hear you’ve been a loyal customer and enjoy our unisex fragrances, ouds, candles, and oils. It’s wonderful to know our Milton Keynes team continue to provide friendly, patient, and professional service. Your recommendation means a lot!

Kind Regards
The Sunnamusk Team

5つ星のうち5の評価

Very happy customer

Fantastic sales personnel
Very impressed with the different choices 👌
Happy with the Packaging

Bought this product as gifts and the recipients are well pleased. Of cause, bought some for my family too.

Will surely buy again and again.

2026年2月14日
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Dear Timi

Thank you for your fantastic review. We’re delighted to hear you were impressed with our sales team, the variety of choices, and the packaging. It’s great to know your gifts were so well received!

Kind Regards
The Sunnamusk Team

5つ星のうち5の評価

Everything was great

2026年1月18日
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Dear Victoria

Thank you for your wonderful feedback. We’re delighted to hear that everything was great and truly appreciate your support!

Kind Regards
The Sunnamusk Team

5つ星のうち5の評価

Easy and pleasant to do business with

Easy and pleasant to do business with
Products are lovely
Highly recommend

2025年11月22日
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Hey Tracey

Thank you for the wonderful feedback — we’re thrilled you loved the products and service!

Best wishes
The Sunnamusk Customer Care Team

5つ星のうち5の評価

Glad i found Sunamusk

The Sales person was very Helpful .They offered up other scents on cards for me to smell just in case i found another favourite . They were friendly , patient, professional and very knowledgeable about your product .
This is my second bottle of Golden Dust and i love it .

2025年11月13日
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Hi Gillian,

Thank you for the wonderful review! We’re thrilled you received friendly, patient and knowledgeable service, and we love hearing that Golden Dust continues to be a favourite for you.

Kind Regards,
The Sunnamusk Customer Care Team

5つ星のうち5の評価

The staff were very helpful and helped…

The staff were very helpful and helped choose the type of fragrance i was after

2025年10月2日
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Hi Qasim,

Thank you for your wonderful review! We’re so pleased to hear that our team was able to help you find the perfect fragrance. Providing personalised recommendations and great service is what we’re all about.

We hope you’re loving your new scent and look forward to welcoming you back soon!

Warm regards,
The Sunnamusk Customer Care Team

5つ星のうち1の評価

The salesman who sold me these was not…

The salesman who sold me these was not ready to give me even my discount. I bought 6 Attars and I just asked for a memeber discount she dint gave me. I will never go to Milton Keynes branch again.I would really want Sunna musk to provide me with my discount .

2025年10月4日
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Hi Junaid,

Thank you for sharing your feedback. We’re very sorry to hear about your experience at our Milton Keynes store. We always aim to provide helpful and friendly service, and we apologise if this was not reflected during your visit.

We also want to clarify that our member discounts are applied according to the terms of our loyalty program and promotions and cannot be issued outside of these guidelines. We completely understand your disappointment and appreciate your feedback, which we will share with the store team to help improve future experiences.

Kind regards,
The Sunnamusk Customer Care Team

5つ星のうち5の評価

Good customer relations

Good customer relations, staff was very helpful with product.

2025年9月18日
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Hi Chichi,

Thank you for taking the time to leave us a review! We’re delighted to hear our team could assist you and that you had a positive experience with our customer service.

Kind regards,
The Sunnamusk Customer Care Team

5つ星のうち5の評価

Polite and professional

Polite, friendly, professional

2025年9月17日
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Hi Leah,

Thank you for your kind words! We’re delighted to hear you found our team polite, friendly, and professional.

Kind regards,
The Sunnamusk Customer Care Team

5つ星のうち5の評価

Great perfumes and the sales girl was…

Great perfumes and the sales girl was really helpful

2025年9月16日
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Hi Fatma,

Thank you for your kind words! We’re pleased to hear that you’re enjoying your perfumes and that our sales assistant was helpful.

Kind regards,
The Sunnamusk Customer Care Team

5つ星のうち5の評価

Friendly staff

Friendly staff

2025年9月14日
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Hi Rasheed,

Thank you for your kind words! We’re delighted to hear you found our staff friendly. We hope to welcome you back again soon.

Kind regards,
The Sunnamusk Customer Care Team

5つ星のうち5の評価

Great customer service.

2025年7月23日
Sunnamusk London - Milton Keynes ロゴ

Sunnamusk London - Milton Keynes からの回答

Dear Nordett,

Thank you so much for your 5-star review! We’re thrilled to hear you enjoyed our customer service.

Best Wishes,
The Sunnamusk Customer Care Team

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