I wanted to highlight a wonderful experience I had yesterday with one of your sales team in Reading, Berkshire at the Oracle shopping centre. I was served by a young gentleman by the name Edoardo R... もっと見る
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所在地
所在地を変更The Oracle Centre, Riverside Road, RG1 2AG Reading, England, GB
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Can not get enough of SunnaMusk! Golden dust, black rose, soft paradise just a few beautiful aromas! Can literally smell the stall through the whole of our shopping mall! 100% would recommend, staff a... もっと見る
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Waited a while before Christmas to Amber Rose to be available and it was finally purchase. I was really excited to have it for Christmas after smelling it in reading, however, it is very weak and does... もっと見る
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I went by the kiosk in the Reading Oracle today (and have purchased from there once before). I had the pleasure of Ashley’s help - what an absolute superstar she is, and only on her 3rd day! She help... もっと見る
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企業情報
当該企業による記述
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
連絡先
The Oracle Centre, Riverside Road, RG1 2AG, Reading, England, 英国
4.2
ほぼ満足
45件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Sunnamusk London - Reading からの回答
Dear Charn
Thank you for your lovely feedback. We’re delighted to hear you received very good service and found our staff friendly!
Kind Regards
The Sunnamusk Team
Sunnamusk London - Reading からの回答
Dear Pandurang
Thank you for your lovely feedback. We’re thrilled to hear you enjoyed everything!
Kind Regards
The Sunnamusk Team
Sunnamusk London - Reading からの回答
Dear Constantin
Thank you for your wonderful feedback. We’re delighted to hear you found exactly what you were looking for!
Kind Regards
The Sunnamusk Team
Excellent Customer Service
I wanted to highlight a wonderful experience I had yesterday with one of your sales team in Reading, Berkshire at the Oracle shopping centre. I was served by a young gentleman by the name Edoardo Rasa and I wanted to express how impressed I was with his knowledge of the products, attention to detail and his proactive communication. For such a young man, the level of service was seamless hence the reason why my friend and I, both made purchases. We are returning customers and haven't shopped with you for 3 years due, to some of the products we had previously bought had changed in strength and smell.
However, we will be back because of Edoardos patience and helpfulness.
2026年2月7日
自発的なレビュー
Sunnamusk London - Reading からの回答
Dear Tania
Thank you for your fantastic review. We’re thrilled to hear that Edoardo provided such a seamless and helpful experience in Reading. It’s wonderful to know that his knowledge and patience encouraged you and your friend to make purchases. We look forward to welcoming you both back soon!
Kind Regards
The Sunnamusk Team
Sunnamusk London - Reading からの回答
Hi Alfie,
Thank you for your kind words! We’re delighted to hear you had a great experience with our customer service.
Kind regards,
The Sunnamusk Team
Amazing perfume
I was passing by the stall with the perfumes for ages as it always was too strong for me. But last time the lady handed me absolutely amazing sample of Very berry and I had to have it. I bought an oil version and I love it.!❤️
2026年1月10日
Sunnamusk London - Reading からの回答
Hi Michaela,
Thank you for your review! We’re delighted that you enjoyed the Very Berry sample and that you love your oil purchase.
Kind regards,
The Sunnamusk Team
Sunnamusk London - Reading からの回答
Hi Shakeel,
We’re very sorry to hear about your experience with our service. Please contact our Customer Care team so they can assist you directly and resolve any issues you’ve encountered.
Kind regards,
The Sunnamusk Team
Waited a while before Christmas to…
Waited a while before Christmas to Amber Rose to be available and it was finally purchase. I was really excited to have it for Christmas after smelling it in reading, however, it is very weak and doesn’t smell at all so what is going on Sunnamusk?
2025年12月25日
自発的なレビュー
Sunnamusk London - Reading からの回答
Hi Diane,
We’re very sorry to hear that Amber Rose did not meet your expectations. Please reach out to our Customer Care team or visit any Sunnamusk location, where our team will be happy to assist you.
Kind regards,
The Sunnamusk Team
Sunnamusk London - Reading からの回答
waqas Saleemi,
We're happy to hear that you admire the perfume! Thank you for sharing your positive experience with our product.
Best Wishes
The Sunnamusk Customer Care Team
Can not get enough of SunnaMusk
Can not get enough of SunnaMusk! Golden dust, black rose, soft paradise just a few beautiful aromas! Can literally smell the stall through the whole of our shopping mall! 100% would recommend, staff always very friendly and helpful, not to pushy. Excellent company.
2025年12月22日
Sunnamusk London - Reading からの回答
customer justine,
We're happy to hear that you enjoy our aromas so much! It's wonderful to know that our staff's friendliness and helpfulness stood out to you. Thank you for recommending us!
Best Wishes
The Sunnamusk Customer Care Team
Sales person misguided me with price
Sales person misguided me with price. They told I will be getting both the products for 77 , but when I went for Billing they quoted 84 and they said it was a mistake earlier
2025年12月20日
Sunnamusk London - Reading からの回答
Ravi,
We regret the pricing error you experienced. We appreciate you bringing this to our attention and will review our processes to prevent this from happening again. Thank you for your feedback.
Best Wishes
The Sunnamusk Customer Care Team
Amazing perfumes and oils
Amazing perfumes and oils. Awesome.
All the staff at Reading booth are providing excellent service.
2025年12月18日
Sunnamusk London - Reading からの回答
Hi Humayun,
We're happy to hear that you enjoyed our perfumes and oils. It's great to know the team at the Reading booth provided excellent service. Thank you!
Best Wishes
The Sunnamusk Customer Care Team
Guy was very helpful
2025年12月17日
Sunnamusk London - Reading からの回答
Glyndwr Wellington,
We're glad the assistance was helpful. We appreciate your feedback and your time.
Best Wishes
The Sunnamusk Customer Care Team
I had many points on my account but…
I had many points on my account but could not redeem them and get a discount because of some kind of system glitch which apparently was going on for days so I wasn’t the first client with this issue and right before Xmas… very unhappy!!!
2025年12月10日
Sunnamusk London - Reading からの回答
customer,
We appreciate you bringing this to our attention. We're sorry you had trouble redeeming your points due to a system issue, especially close to Christmas. We'll investigate this glitch to prevent future problems. Thanks for your feedback.
Best Wishes
The Sunnamusk Customer Care Team
The sales assistant was very helpful in…
The sales assistant was very helpful in helping me choose which fragrance to buy.
2025年12月12日
Sunnamusk London - Reading からの回答
Mark,
We're happy to hear that the sales assistant was helpful in guiding your fragrance selection. We appreciate you sharing your positive experience!
Best Wishes
The Sunnamusk Customer Care Team
Srishwa was a great help to helping me…
Srishwa was a great help to helping me find my present
2025年11月19日
自発的なレビュー
Sunnamusk London - Reading からの回答
Hi Akhan,
Thank you for your kind review! We’re so pleased to hear that Srishwa was able to help you find the perfect present. We’ll be sure to pass on your kind words to her.
Best Wishes,
The Sunnamusk Customer Care Team
Good choice of fragrances and scents…
Good choice of fragrances and scents only thing is the staff did not show me all the scents and flavours they had I had to ask him more then once
2025年11月7日
Sunnamusk London - Reading からの回答
Hi Gary,
Thank you for your feedback. We’re glad you liked our fragrances, but we’re sorry that our team didn’t fully show you all the scents available. Your comments will be shared with the team to ensure every customer receives a complete and attentive experience in the future.
Kind Regards,
The Sunnamusk Team
Not the same Ambid Ambre fragrance
Update: I have updated my review rating based on the exceptional customer service I got after leaving a negative review on here and got an immidiate response from Sunna Musk customer care and was given a full refund wihout asking further questions - This would've been avoided when i first made a contact with their kiosk and they weren't helpful at all.
Purchased Abid Ambre fragrance recently from Reading oracle Sunna Musk and this was my 2nd time buying Abid Ambre as the fragrance was so good and also bought golden musk which is my favorite. But this time my wife got an allergy spraying Abid Ambre on her wrists. I went to their stand in the oracle tried explaining but they weren’t helpful at all even though I knew their returns policy but with cases like getting allergy you got to make an exception. Before buying it my tried one of their testers and confirmed it was the same fragrance but when she tried the fragrance 3 or 4 days after buying it the fragrance was stronger compared to the one we tried in the oracle. I won’t be buying anymore perfumes from you guys. If you can’t make an exception for your customers then you definitely are not a customer centric company. I’d rather stick to Dior than pay you £70 and get shit customer service. I’ve lost £70 but you’ve lost a customer.
2025年11月1日
Sunnamusk London - Reading からの回答
Hi Mohammed,
We’re very sorry to hear about the allergic reaction your wife experienced and the frustration it has caused. Your experience is important to us, and we want to look into this further to see how we can help.
Please contact our Customer Care Team directly at online@sunnamusk.com so we can review the situation and discuss the best way to assist you. We truly appreciate your feedback and hope we can help resolve this for you.
Kind Regards,
The Sunnamusk Customer Care Team
Ashley knew their stuff about the…
Ashley knew their stuff about the different fragrances and was a great salesperson. Loving the Night Illusion oil. The other is a gift for my Uncle
2025年10月25日
Sunnamusk London - Reading からの回答
Hi Sharon,
Thank you so much for your lovely review! We’re delighted to hear that Ashley provided you with such knowledgeable and attentive service. We’re so glad you’re enjoying the Night Illusion oil, and we hope your uncle loves his gift too!
Kind Regards,
The Sunnamusk Customer Care Team
Sunnamusk London - Reading からの回答
Thank you, Reva! We’re thrilled to hear you think Sunnamusk is amazing. Your support and kind words mean the world to us!
Kind Regards,
The Sunnamusk Customer Care Team
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