Very knowledgeable staff and helpful in choosing the right scent. Will be purchasing from Sunnamask again.
所在地
所在地を変更Lower High Street, S9 1EP Sheffield, Meadowhall, GB
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I picked up a bottle of Wood De Amber (Heaven on Earth is my favourite), and the two ladies (one was the manageress) were super-friendly and helpful. Great perfume, lovely people, highly recommended.
企業が回答しました
Sunnamusk is my all time favourite brand. Their scents are absolutely UNREAL and so unique. Their customer service is second to none. The staff are so so friendly and knowledgable, and if you want t... もっと見る
企業が回答しました
The staff are very knowledgeable and so helpful and perfume smells.are amazing definitely buy again alot better than high street shops if you're after quality
企業情報
当該企業による記述
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
連絡先
Lower High Street, S9 1EP, Sheffield, Meadowhall, 英国
4.6
優良
45件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Beautiful scents
Very knowledgeable staff and helpful in choosing the right scent. Will be purchasing from Sunnamask again.
2026年5月6日
Amazing products
I was introduced to sunnamusk last year and I am totally in love with the products and the scents
2026年5月5日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
The experience I had with one of the…
The experience I had with one of the workers was amazing she was so sweet and nice the oils that she had sold to me smelt so beautiful
2026年4月4日
Sunnamusk London - Sheffield からの回答
Dear Nayab
Thank you for your lovely review. We’re thrilled to hear you had such an amazing experience and that our team member was sweet and helpful. It’s wonderful to know you loved the beautiful oils you purchased!
Kind Regards
The Sunnamusk Team
Great staff!
I picked up a bottle of Wood De Amber (Heaven on Earth is my favourite), and the two ladies (one was the manageress) were super-friendly and helpful. Great perfume, lovely people, highly recommended.
2026年2月21日
Sunnamusk London - Sheffield からの回答
Dear Paul
Thank you for your lovely review. We’re thrilled to hear you enjoyed your visit, found our team friendly and helpful, and loved Wood De Amber. Your recommendation means a lot to us!
Kind Regards
The Sunnamusk Team
A Wonderful Experience
The staff at Meadowhall are so lovely, helpful and professional. The perfumes and oils smell divine.
2026年2月14日
Sunnamusk London - Sheffield からの回答
Dear Sharon
Thank you for your wonderful feedback. We’re thrilled to hear that our Meadowhall team were helpful and professional, and that you love our perfumes and oils!
Kind Regards
The Sunnamusk Team
Good face to face skills..able to…
Good face to face skills..able to assess my needs and interpret product matching..will buy again and a pleasurable buying experience
2026年2月10日
Sunnamusk London - Sheffield からの回答
Dear Ms R C,
Thank you for your wonderful feedback. We’re delighted to hear that our team was able to assess your needs and provide a pleasurable buying experience. We look forward to welcoming you again!
Kind Regards
The Sunnamusk Team
Great customer service.
2026年2月10日
Sunnamusk London - Sheffield からの回答
Dear William
Thank you for your wonderful feedback. We’re delighted to hear you experienced great customer service and truly appreciate your support.
Kind Regards
The Sunnamusk Team
My favourite perfume of all time…
My favourite perfume of all time ‘forever’ it’s beautiful
I just wish the price was a little bit less as I like to use it every day
2026年1月28日
Sunnamusk London - Sheffield からの回答
Dear M Kelly,
We're happy to hear that 'Forever' is your favorite perfume! We appreciate your feedback regarding the price and will consider it as we plan for the future.
Best Wishes
The Sunnamusk Customer Care Team
Sunnamusk London - Sheffield からの回答
Hi Anne,
Thank you! We’re glad you found our staff helpful and polite.
Kind regards,
The Sunnamusk Customer Care Team
A “smell me” taster turn into a purchase
I was given a “smell me” slip and was told it will last forever. I’ve had it for about 2 months now and still smells amazing so I bought the oil and it’s just as great
2025年12月1日
Sunnamusk London - Sheffield からの回答
Hi Seth,
Thank you for sharing this lovely feedback! We’re so happy the “smell me” slip impressed you and that you’re loving the oil just as much.
Kind regards,
The Sunnamusk Customer Care Team
Wonderful polite and friendly Sunna…
Wonderful polite and friendly Sunna musk assistant went the extra mile to help chose our perfume
2025年11月26日
Sunnamusk London - Sheffield からの回答
Hi Ann,
Thank you for your wonderful review! We’re delighted to hear our team provided such friendly and helpful service during your visit.
Kind regards,
The Sunnamusk Customer Care Team
Sunnamusk London - Sheffield からの回答
Hi Sara,
Thank you so much for your review! We’re thrilled to hear you love Abid Ambre oil — it’s one of our favourites too!
Kind regards,
The Sunnamusk Customer Care Team
Sunnamusk London - Sheffield からの回答
Hey!
Thank you for your lovely feedback! We’re thrilled to hear you enjoyed the scent and premium packaging of our product.
Best Wishes,
The Sunnamusk Customer Care Team
It’s been my best oil perfume for over…
It’s been my best oil perfume for over 3years now and counting,and I never got it wrong I always get lovely compliments
2025年9月6日
Sunnamusk London - Sheffield からの回答
Dear Amenze,
Thank you for your continued support over the past three years! We’re delighted that our oil perfumes continue to bring you compliments and joy.
Best Wishes,
The Sunnamusk Customer Care Team
Lovely items and helpful staff
The smell of the gift I bought were amazing!! The sales advisor was very helpful and had lots of knowledge about the brand, as I wanted to know what the best sellers were. She introduced the loyalty card to me also.
2025年8月22日
Sunnamusk London - Sheffield からの回答
Dear Naz,
Thank you for sharing your wonderful feedback! We’re so pleased to hear that you loved the scent of your gift and that our sales advisor was able to guide you with knowledge and care. It’s great to know you’ve also discovered our loyalty card – we can’t wait to welcome you back to enjoy even more rewards!
Best Wishes,
The Sunnamusk Customer Care Team
Sunnamusk London - Sheffield からの回答
Dear Miss Rizwana Begum-Khan,
Thank you for your kind words! We’re delighted that you enjoyed the fragrance and received helpful service from our team.
Best Wishes,
The Sunnamusk Customer Care Team
Love love love!!!!
Sunnamusk is my all time favourite brand. Their scents are absolutely UNREAL and so unique. Their customer service is second to none. The staff are so so friendly and knowledgable, and if you want to stand at the stall and test 50 different combos they are more than happy to oblige! 😁 I always come away with a big smile on my face and chuffed to bits with my purchases.
They also have a brilliant reward scheme, so if like me you love the brand, you can save yourself so much money if you’re likely to be making fairly regular purchases. I’ve been a customer for about a year now and am already in the highest reward tier. Love love love 👍🏻🩷
2025年8月27日
自発的なレビュー
Sunnamusk London - Sheffield からの回答
Dear Aimee,
Thank you so much for your incredible 5-star review! We’re thrilled to hear that Sunnamusk is your all-time favourite brand and that our scents, service, and rewards scheme have brought you so much joy.
It’s wonderful to know our team has been able to make your in-store experience fun and memorable — testing 50 combinations sounds like a real adventure! 😁 Your kind words truly mean a lot to us, and we can’t wait to welcome you back for more fragrance fun.
Best Wishes,
The Sunnamusk Customer Care Team
Great customer service, great Oud!
Great customer service from the lady at the counter. She was very helpful in helping me choose the right Oud.
2025年7月2日
Sunnamusk London - Sheffield からの回答
Hi A. Hussain,
Thank you for your kind feedback! We're glad our team helped you discover the perfect Oud — it’s one of our specialties.
Kind regards,
The Sunnamusk Team
Sunnamusk London - Sheffield からの回答
Hey Paulo,
We appreciate your kind words about our team! It’s great to hear they made your visit so pleasant.
Kind Regards,
The Sunnamusk Customer Care Team
The perfume oil doesn’t last up to…
The perfume oil doesn’t last up to 10mins. The sample deceived me and I spent over £72 of my hard earned money and I am super upset and disappointed as this was my first time patronizing this business.
And this is the last time ever!!!
You guys really hurt me I need my money back!!!
2025年5月21日
Sunnamusk London - Sheffield からの回答
Hi Mary,
We’re truly sorry to hear about your experience and understand how disappointing this must be. Our samples are intended to give a general idea of the fragrance, but sometimes the lasting power can vary depending on skin chemistry and application. Unfortunately, due to hygiene reasons, we are unable to offer refunds on opened fragrance oils. However, we would love the chance to discuss this further and see if we can offer you a solution or alternative product that better suits your preferences. Please reach out to our customer care team directly.
Kind Regards
The Sunnamusk Team
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