I bought one of my favourite fragrances with 20% off, & as a society member I used my £15 reward towards my purchase of Amore De Mari. So many beautiful fragrances that last all day. Very happy cus... もっと見る
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所在地
所在地を変更Lower High Street, S9 1EP Sheffield, Meadowhall, GB
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Very knowledgeable staff and helpful in choosing the right scent. Will be purchasing from Sunnamask again.
企業が回答しました
I picked up a bottle of Wood De Amber (Heaven on Earth is my favourite), and the two ladies (one was the manageress) were super-friendly and helpful. Great perfume, lovely people, highly recommended.
企業が回答しました
Sunnamusk is my all time favourite brand. Their scents are absolutely UNREAL and so unique. Their customer service is second to none. The staff are so so friendly and knowledgable, and if you want t... もっと見る
企業が回答しました
企業情報
当該企業による記述
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
連絡先
Lower High Street, S9 1EP, Sheffield, Meadowhall, 英国
4.6
優良
47件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Sunnamusk London - Sheffield からの回答
Hey Paulo,
We appreciate your kind words about our team! It’s great to hear they made your visit so pleasant.
Kind Regards,
The Sunnamusk Customer Care Team
The perfume oil doesn’t last up to…
The perfume oil doesn’t last up to 10mins. The sample deceived me and I spent over £72 of my hard earned money and I am super upset and disappointed as this was my first time patronizing this business.
And this is the last time ever!!!
You guys really hurt me I need my money back!!!
2025年5月21日
Sunnamusk London - Sheffield からの回答
Hi Mary,
We’re truly sorry to hear about your experience and understand how disappointing this must be. Our samples are intended to give a general idea of the fragrance, but sometimes the lasting power can vary depending on skin chemistry and application. Unfortunately, due to hygiene reasons, we are unable to offer refunds on opened fragrance oils. However, we would love the chance to discuss this further and see if we can offer you a solution or alternative product that better suits your preferences. Please reach out to our customer care team directly.
Kind Regards
The Sunnamusk Team
Young lady who served me was polite and…
Young lady who served me was polite and very helpful
2025年5月27日
Sunnamusk London - Sheffield からの回答
Hey Margaret,
We’re glad to hear you had a positive experience with our team. Thank you for sharing your feedback!
Kind Regards,
The Sunnamusk Customer Care Team
I purchased a perfume at Meadowhall…
I purchased a perfume at Meadowhall sheffield, the staff were polite , patient , knowledgable , gave me lots of scents to try , I didn’t feel rushed to make a purchase , a really pleasant shopping experience .
2025年5月22日
Sunnamusk London - Sheffield からの回答
Hey Duncan,
Thank you for your lovely comments! We’re happy to hear you enjoyed a relaxed and informative visit with our staff.
Kind Regards,
The Sunnamusk Customer Care Team
Great customer service at the counter…
Great customer service at the counter in Meadow hall Sheffield, I didn't feel rushed into making a decision, plenty of samples tried on cards before making my choice, will definitely be back
2025年5月17日
Sunnamusk London - Sheffield からの回答
Hey Alvin,
Thank you for your kind words! We’re glad you had a relaxed and enjoyable experience at Meadowhall. We look forward to welcoming you back!
Kind Regards,
The Sunnamusk Customer Care Team
Sunnamusk London - Sheffield からの回答
Hey Dave,
Thank you! We’re glad you’re enjoying your fragrance.
Kind Regards,
The Sunnamusk Customer Care Team
It was good reception and the perfumes…
It was good reception and the perfumes are very nice and quality
2025年5月3日
Sunnamusk London - Sheffield からの回答
Thanks, Brian! We're glad you felt welcomed and loved the quality of our fragrances.
Kind Regards,
The Sunnamusk Customer Care Team
Sunnamusk London - Sheffield からの回答
Thank you, Sara! We’re happy to hear our team was knowledgeable and helpful.
Kind Regards,
The Sunnamusk Customer Care Team
Sunnamusk London - Sheffield からの回答
Thank you, Star! We’re glad our team member provided great service.
Kind Regards,
The Sunnamusk Customer Care Team
Just had a really pleasant experience…
Just had a really pleasant experience purchasing a perfume oil from Suna Musk. The whole process was smooth and easy, no fuss at all. What stood out was the excellent service – I felt genuinely well-treated. Definitely a satisfying experience!
2025年4月19日
Couldn't us discount points
Couldn't us discount points, couldnt reset login, Store manager said someone would call but nothing heard.....Rubbish!!!
2025年2月22日
Sunnamusk London - Sheffield からの回答
Hi Steve,
We're sorry to hear about your experience. Please reach out to our Customer Service team at online@sunnamusk.com, and we'll be happy to assist you with your account and discount points. We appreciate your patience and look forward to resolving this for you.
Best regards,
Sunnamusk Customer Care
Top quality
The staff are very knowledgeable and so helpful and perfume smells.are amazing definitely buy again alot better than high street shops if you're after quality
2025年1月28日
Very informative and polite,
2024年11月27日
Unhelpful and bad customer service
I ordered online but when I received it I wasn’t happy with the smell of the fragrance so the next day I went to the shop in Meadowhall to exchange but they refused and told me to send back in the post, I would have done that but it was a long procedure and I told them I wanted it today as it was for husband’s birthday today which was the reason I travelled to Meadowhall but they were not bothered. I am not happy with their customer service at all!
2024年10月12日
Sunnamusk London - Sheffield からの回答
Hey Abeeda,
Thank you for your feedback. We're sorry for the inconvenience and frustration you experienced. Online purchases must be returned via post, but we understand your disappointment.
Please contact us at online@sunnamusk.com, and we'll do our best to assist you.
Kind regards,
Sunnamusk
Forget about Chanel!
I’ve now stopped buying any other fragrances. The number of compliments I get when I’m wearing Evanto is ridiculous.
2024年8月23日
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