I brought there 5 piece bottle set for £50 and all the bottles were half. Then when I put the review up the company tried to flag my comment. If I'm lying go to Stratford Westfield ask for there 5... もっと見る
所在地
所在地を変更Montfichet Road, Olympic Park, E20 1EJ London, GB
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I had a truly excellent experience with Sunnamusk London. From start to finish, the service was outstanding. The staff were knowledgeable, friendly, and took the time to understand exactly what I w... もっと見る
企業が回答しました
My curiosity got the best of me as I had always seen adverts online and stores around but never thought to try until I decided to do a scent trial at the Westfield mall. I’m happy I made a purchase,... もっと見る
企業が回答しました
Had not come across this company before but was given some scented card samples after passing their people at Westfield shopping centre in Stratford, whilst visiting London. I kept the samples as I pa... もっと見る
企業が回答しました
企業情報
当該企業による記述
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
連絡先
Montfichet Road, Olympic Park, E20 1EJ, London, 英国
4.5
優良
167件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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I had a truly excellent experience with…
I had a truly excellent experience with Sunnamusk London. From start to finish, the service was outstanding. The staff were knowledgeable, friendly, and took the time to understand exactly what I was looking for without any pressure.
The quality of the fragrances is exceptional long and lasting, unique, and beautifully presented. You can really tell that care and attention goes into every product. I was especially impressed with how well the scents develop over time.
Delivery and overall service were smooth and efficient, making the whole experience even better. It’s rare to find a company that combines great customer service with such high quality products.
I would highly recommend Sunnamusk to anyone looking for premium fragrances and a professional, enjoyable shopping experience. I will definitely be rreturning!
2026年4月18日
Sunnamusk London - Westfield からの回答
Dear Bukurjje
Thank you for your truly wonderful feedback. We’re delighted to hear you had such an excellent experience with Sunnamusk London and that our team were knowledgeable, friendly, and attentive without pressure. It’s fantastic to know you enjoy the quality and development of our fragrances, as well as our service and presentation. We really appreciate your recommendation and look forward to welcoming you back again soon!
Kind Regards
The Sunnamusk Team
Great service and very good quality…
Great service and very good quality product.Very professional.Thank you
2026年4月18日
Sunnamusk London - Westfield からの回答
Hey,
Thank you for your wonderful feedback. We’re pleased to hear you enjoyed our great service, quality products, and professional experience!
Kind Regards
The Sunnamusk Team
I brought there 5 piece bottle set for…
I brought there 5 piece bottle set for £50 and all the bottles were half. Then when I put the review up the company tried to flag my comment.
If I'm lying go to Stratford Westfield ask for there 5 bottle set and see if its full. Flag me for speaking the truth. Recall the bottles as your manage at the branch said he told head office about it and still nothing has been done. Do better stop thinking about profits.
2026年4月7日
自発的なレビュー
My curiosity got the best of me as I…
My curiosity got the best of me as I had always seen adverts online and stores around but never thought to try until I decided to do a scent trial at the Westfield mall.
I’m happy I made a purchase, it was definitely a great buy and I look forward to making more purchases soonest
2026年4月14日
Sunnamusk London - Westfield からの回答
Dear Alaere,
Thank you for your wonderful feedback. We’re delighted to hear your scent trial at Westfield led you to your first purchase and that you’re happy with your experience. We look forward to welcoming you back for more fragrances soon!
Kind Regards
The Sunnamusk Team
Lovely staff and very informative
Lovely staff and very informative. Excellent quality products as always.
2026年3月15日
Sunnamusk London - Westfield からの回答
Dear HKM
Thank you for your wonderful feedback. We’re delighted you found our staff helpful and informative, and that you continue to enjoy our excellent quality products!
Kind Regards
The Sunnamusk Team
The sales person gave enough time to…
The sales person gave enough time to let me sample all the fragrances. Great quality perfumes. Never conpromise on quality.
2026年3月17日
Sunnamusk London - Westfield からの回答
Dear Yasser
Thank you for your fantastic review. We’re thrilled to hear you had enough time to sample all our fragrances and that you found the perfumes to be of great quality!
Kind Regards
The Sunnamusk Team
Sales staff was excellent
The saleswoman Christi was brilliant in service and polite...... I have been buying from sunna musk for years but Christis service was one of the best.
2026年3月12日
Sunnamusk London - Westfield からの回答
Dear Tabs
Thank you for your wonderful feedback. We’re delighted to hear Kristi provided brilliant and polite service — we’ll be sure to pass on your kind words! It’s fantastic to know your experience with Sunnamusk continues to be so positive over the years.
Kind Regards
The Sunnamusk Team
Sunnamusk London - Westfield からの回答
Dear Sudipto
Thank you for your wonderful feedback. We’re thrilled to hear you love the Elixir and its exquisite scent!
Kind Regards
The Sunnamusk Team
I could not find the shop so I called…
I could not find the shop so I called and the lady gave me great directions to find them. When I got there she was very polite but I forgot her name but she was the lovely server in the glasses. Sorry I can’t find your name I lost the receipt
2026年2月20日
Sunnamusk London - Westfield からの回答
Dear Tessa
Thank you for your kind feedback. We’re pleased to hear that our team was able to guide you to the store and provide a polite and helpful service. We hope you continue to enjoy your purchase!
Kind Regards
The Sunnamusk Team
Sunnamusk London - Westfield からの回答
Hey!
Thank you for your lovely feedback. We’re delighted to hear that our staff were helpful and truly appreciate your support!
Kind Regards
The Sunnamusk Team
Had not come across this company before…
Had not come across this company before but was given some scented card samples after passing their people at Westfield shopping centre in Stratford, whilst visiting London. I kept the samples as I particularly liked one of the scents and when I got home, I looked them up and ordered their Golden Dust scent, which came with a free scented oil. My order arrived three days later, which is really good service and the bottle of fragrence and the presentation box was really pretty. The free oil, which is a different scent and came in a little velvet bag, is also really nice, so I think I will be using this company again.
2026年2月16日
Sunnamusk London - Westfield からの回答
Dear Lisa
Thank you for your detailed review. We’re delighted to hear that you enjoyed your Golden Dust order, the presentation, and the complimentary scented oil. We’re so pleased this has encouraged you to use our company again!
Kind Regards
The Sunnamusk Team
What i Experience is the staff are…
What i Experience is the staff are great, Great Customers Service, always Great with there Customers, Sunnamusk in Stratford knows what there customers wants. I Rate Stratford Westfrilds a five by far Stratford Westfrilds Sunnamusk the staff are the best by far
2026年2月1日
Sunnamusk London - Westfield からの回答
Dear Stanley
Thank you for your amazing review. We’re so pleased to hear you consistently receive great customer service from our Stratford Westfield team. Your kind words and loyalty are truly appreciated!
Kind Regards
The Sunnamusk Team
Golden dust products are a little inconsistent!
I love the Golden Dust perfume scent so much! The other Golden Dust scented products are such a let down though. I purchased the oil, however the smell of it is much sweeter than the original perfume (even if you only use a little bit of it). After a while it starts to take on a slight rotting fruit fragrance? Similarly with the candle, it just smells like vanilla, not Golden Dust. It also melts oddly but I don't care as much about this, although if I purchased it as a gift I would take this into consideration. Such a shame because I just love the original scent, I wish I had just bought the perfume itself!
2026年1月11日
自発的なレビュー
Sunnamusk London - Westfield からの回答
Hi Jessica,
Thank you for sharing your feedback. We’re glad to hear you love the original Golden Dust perfume, but we’re sorry the other products didn’t meet your expectations. Fragrance formats like oils and candles can sometimes vary slightly from the EDP, and we appreciate your notes regarding the scent and candle performance. Our Customer Care team can offer suggestions for products that best match the original scent if you’d like further guidance.
Kind regards,
The Sunnamusk Team
Friendly attendants
2025年12月23日
Sunnamusk London - Westfield からの回答
Hi Abdullahi,
Thank you for your feedback! We’re pleased to hear our team provided a friendly and helpful experience.
Kind regards,
The Sunnamusk Team
Sunnamusk London - Westfield からの回答
Hi Sumaiya,
Thank you for your feedback! We’re delighted that you had a positive experience with our customer service and found our staff friendly.
Kind regards,
The Sunnamusk Team
Great L could better reward loyalty
As a regular customer could be better at loyalty, first time at Westfields I didn’t get a deal.
2025年12月22日
Sunnamusk London - Westfield からの回答
Mohammed Dhalech,
We appreciate your feedback. We're sorry that you didn't receive a loyalty deal during your first visit to Westfields. We will look into our loyalty program.
Best Wishes
The Sunnamusk Customer Care Team
Tulay served me and she was really…
Tulay served me and she was really polite, helped me pick the right fragrance for me, and has great customer service, it was a pleasure purchasing from her!
2025年12月22日
自発的なレビュー
Sunnamusk London - Westfield からの回答
Tejinder Singh Purewal,
We're happy to hear that you had such a positive experience! We appreciate your kind words about the service you received and are glad we could help you find the perfect fragrance.
Best Wishes
The Sunnamusk Customer Care Team
good service
2025年12月15日
Sunnamusk London - Westfield からの回答
Hi Dr. Pooja,
Thank you for your review! We’re delighted you were happy with our service.
Kind regards,
The Sunnamusk Team
Excellent customer service
Excellent customer service. The perfumes I bought for myself and my husband smell amazing.
2025年12月14日
Sunnamusk London - Westfield からの回答
Zaraa Laskar,
We're happy to hear that you had an excellent experience with our customer service! We're also glad you and your husband are enjoying your amazing perfumes. Thanks for your feedback.
Best Wishes
The Sunnamusk Customer Care Team
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