The SunnaMusk in Westfield stratford is the number one SunnaMusk Shop the staff are great great Customers Service i bought Abid Ambre Elixir that's great 👍🏿 and Abid Ambre Oil
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所在地
所在地を変更Montfichet Road, Olympic Park, E20 1EJ London, GB
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Had not come across this company before but was given some scented card samples after passing their people at Westfield shopping centre in Stratford, whilst visiting London. I kept the samples as I pa... もっと見る
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My curiosity got the best of me as I had always seen adverts online and stores around but never thought to try until I decided to do a scent trial at the Westfield mall. I’m happy I made a purchase,... もっと見る
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I brought there 5 piece bottle set for £50 and all the bottles were half. Then when I put the review up the company tried to flag my comment. If I'm lying go to Stratford Westfield ask for there 5... もっと見る
企業情報
当該企業による記述
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
連絡先
Montfichet Road, Olympic Park, E20 1EJ, London, 英国
4.5
優良
169件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Excellent customer service
Excellent customer service. The perfumes I bought for myself and my husband smell amazing.
2025年12月14日
Sunnamusk London - Westfield からの回答
Zaraa Laskar,
We're happy to hear that you had an excellent experience with our customer service! We're also glad you and your husband are enjoying your amazing perfumes. Thanks for your feedback.
Best Wishes
The Sunnamusk Customer Care Team
Nice customer service
Served by Mikael in Stratford branch good customer service very helpful and polite recommended me a few perfumes went with the Golden Dust✅
2025年12月11日
自発的なレビュー
Sunnamusk London - Westfield からの回答
Hi A N,
We’re happy Mikael could help you find the right perfume. Thank you for your feedback!
Kind regards,
The Sunnamusk Customer Care Team
Great customer service
Went in looking for a perfume, got given a chance to smell the perfume and had a friendly conversation surrounding it :)
2025年11月23日
Sunnamusk London - Westfield からの回答
Hi Nafisa,
Thank you for your wonderful review! We’re delighted you enjoyed sampling the perfume and had a friendly experience with our team.
Kind regards,
The Sunnamusk Customer Care Team
Great customer services
The young lady that helped was exceptional - very polite and knowledgeably on the products - TY
I have two new favourite oils x
2025年11月27日
Sunnamusk London - Westfield からの回答
Hi Serene,
Thank you for your wonderful feedback! We're so pleased to hear that the young lady who assisted you provided exceptional service and helped you discover two new favourite oils. Enjoy your fragrances!
Kind regards,
The Sunnamusk Customer Care Team
Sunnamusk London - Westfield からの回答
Hi Jennifer,
Thank you so much for your wonderful 5-star review! We’re delighted to hear you rate our products 11/10 — that truly means a lot to us.
Kind regards,
The Sunnamusk Customer Care Team
Fast delivery lovely packaging oil…
Fast delivery lovely packaging oil smells lovely and lasts all day
2025年11月26日
Sunnamusk London - Westfield からの回答
Hey Lesley,
Thank you for your wonderful review! We’re delighted to hear that your order arrived quickly, beautifully packaged, and that you’re enjoying the oil all day long.
Best Wishes,
The Sunnamusk Customer Care Team
Experience was great
Experience was great. Was not planning to buy the product just stumbled across it. Sales person was amazing, very good customer service. They were polite and very friendly, which made the experience a lot better. Product is amazing smells good, lasts a long time and people like random strangers, family and friends always compliment my smell. It’s a bit expensive but you get what you paid for.
2025年11月15日
Sunnamusk London - Westfield からの回答
Hi Abishek,
Thank you for the amazing review! We're so pleased you had a great experience and that you're receiving compliments on your fragrance — that’s what we love to hear.
Kind regards,
Sunnamusk Customer Care Team
Sunnamusk London - Westfield からの回答
Hi Kimi,
Thank you for your kind words! We’re thrilled to hear you enjoyed our customer service.
Kind Regards,
The Sunnamusk Customer Care Team
Many Disappointments
I have used Sunnamusk for a long time and have been pleased with my purchases. The reason for the 3 stars is because no matter how many times I give the assistant my email address, I am never contacted about any offers, new products or updates. I have referred many friends to this company and am disappointed at their lack of contact. My other disappointment is that in the past I used to get vouchers when I spent over a certain amount but each time I try to use the vouchers I am confronted with one excuse after another as to why they cannot be accepted. This is not the way to treat loyal customers. I now cannot buy the larger bottles and am forced to purchase the small ones only.
2025年11月4日
Sunnamusk London - Westfield からの回答
Hi John,
Thank you for taking the time to share your feedback. We truly appreciate your loyalty and are very sorry to hear about your experience regarding offers, vouchers, and updates. This is not the standard we aim for, and your concerns will be shared with our team to help improve our communication and loyalty rewards in the future.
We value your support and hope we can restore your confidence in Sunnamusk. If you’d like to discuss your experience further or get assistance with current offers, please contact our Customer Care Team directly and they will be able to assist you.
Kind Regards,
The Sunnamusk Team
Lovely young lady served me she was…
Lovely young lady served me she was professional, attentive, knowledgeable and very friendly. I would definitely buy from her again. She's an asset to the brand. Thank you
2025年11月4日
Sunnamusk London - Westfield からの回答
Hi Vee,
Thank you so much for your lovely review! We’re delighted to hear that our team provided professional and attentive service. We’ll be sure to pass on your kind words — they’ll be thrilled!
Kind Regards,
The Sunnamusk Customer Care Team
I bought the golden dust perfume oil
I bought the golden dust perfume oil. Very disappointed. The sample they put on my wrist smelt lovley and lasted ages, however the bottle I purchased had very little fragrance and didn't even last after an hour. Would definitely avoid in the future.
2025年11月14日
自発的なレビュー
Sunnamusk London - Westfield からの回答
Hey Deb,
We’re very sorry to hear that your experience with Golden Dust did not meet your expectations. Your feedback is important to us, and we’d like the opportunity to look into this further so we can understand what happened and assist you.
Please contact our Customer Care Team directly so we can review your order and discuss the best way to help. We truly appreciate you bringing this to our attention.
Kind Regards,
The Sunnamusk Team
Always happy to shop at Sunnamusk
Always happy to shop at Sunnamusk. My absolute favourite. Highly recommend for the best service and exceptional scents.
2025年11月1日
Sunnamusk London - Westfield からの回答
Hi Samira,
Thank you so much for your glowing review! We’re thrilled to hear you’re always happy shopping with us and that our scents and service continue to impress. Your support means the world to us!
Kind Regards,
The Sunnamusk Customer Care Team
Great Service
Went in looking for a scent have had since 2018 and Mohammed was very patient and took his time to ensure we found the scent.
2025年10月25日
Sunnamusk London - Westfield からの回答
Hi Sunita,
Thank you so much for your lovely review! We’re delighted to hear that Mohammed provided such patient and attentive service to help you find your scent. We truly appreciate your continued support since 2018!
Kind Regards,
The Sunnamusk Customer Care Team
Nice product
2025年10月29日
Sunnamusk London - Westfield からの回答
Hi Mr Cobasa,
Thank you for your feedback! We’re glad to hear you’re happy with your product and hope you continue to enjoy it.
Kind Regards,
The Sunnamusk Customer Care Team
I recommend Sunamusk
Honestly I loved shopping from sunamusk and Mo attended to me excellently. And the scents I got amazing. I will definitely recommend and shop again
2025年10月22日
Sunnamusk London - Westfield からの回答
Chinomso Dikeonwu,
We're happy to hear that you loved shopping with us and that you enjoyed the scents you purchased. We appreciate your recommendation and look forward to your next visit!
Best Wishes
The Sunnamusk Customer Care Team
The best parfume shop
2025年10月20日
Sunnamusk London - Westfield からの回答
Anamaria,
We're happy you enjoyed our shop; it means a lot to us that you had such a wonderful experience with our products.
Best Wishes
The Sunnamusk Customer Care Team
10/10 service
Super friendly, great service and extremely helpful with picking out the best scents!
2025年10月11日
Sunnamusk London - Westfield からの回答
Hi Christelle,
Thank you for your kind words! We’re thrilled our team could assist you in finding the perfect scents and provide a friendly, helpful experience.
Kind regards,
The Sunnamusk Customer Care Team
The sales girl was very helpful
2025年10月11日
Sunnamusk London - Westfield からの回答
Hi Fatima,
Thank you for your feedback! We’re so pleased to hear that our team was helpful during your visit.
Kind regards,
The Sunnamusk Customer Care Team
Great scents and amazing service from…
Great scents and amazing service from Kristi
2025年10月14日
自発的なレビュー
Sunnamusk London - Westfield からの回答
Hi Kazim,
Thank you for your kind words! We’re so pleased to hear you enjoy our scents and the service provided by Kristi. We’ll be sure to share your praise with her!
Kind regards,
The Sunnamusk Customer Care Team
Sunnamusk London - Westfield からの回答
Hi Mehr Arsalan,
Thank you for your feedback! We’re thrilled that you enjoyed our customer service.
Kind regards,
The Sunnamusk Customer Care Team
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