Account 2596- “So you are increasing the monthly payment for your useless and disadvantageous equipment and solar panels. My Florida Power bill is now $145, yet you are charging us $111 per mont... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We've enjoyed the lower monthly costs since our solar system was installed. We recommended a friend of ours contact you folks for his solar project. He's now activated and sure enough we received a... もっと見る
企業が回答しました
I have been with Sunnova for 8 years and added a Tesla battery with 13 Solar Panels a few years ago for a total of 34 panels. System has been working properly and if anything happens it will be fixeg... もっと見る
企業が回答しました
Great customer service! Explained everything with ample time and detail. Extremely patient with all of our questions and concerns. Even followed up after install and system was up and running to make... もっと見る
企業が回答しました
企業情報
Sunnova Energy Corporation について
当該企業による記述
Sunnova is a leader in solar energy, battery backup, system protection and home service financing. With 438K+ customers across the U.S. and its territories, we believe in providing a better energy service at a better price to deliver on our mission of powering energy independence.
If you want to learn more about the financial impact of investing in home solar, battery backup and more, Sunnova is the perfect place to start.
Sunnova Home Solar System
Not quite ready for a Sunnova home solar system quote? We have compiled all the information you need before deciding to go solar.
Click the link below to learn more on how to add solar panels to your new or existing home with our Sunnova SunSafe® solar panel + battery storage system.
Sunnova Reviews
We invite all existing customers to share their honest Sunnova experience by leaving a review. Writing a Sunnova review lets us provide the best experience possible for you and future households. We look forward to reading and replying to your review.
Thank you in advance for your Sunnova review and for being a valued customer.
- New Home Solar
- Add-on Solar Battery Storage
- Home Solar Protection Plans
Products & Services
Learn More About Solar Financing
Solar financing is an important decision. That said, here’s everything you need to know about getting a lease, loan or power purchase agreement (PPA).
25 Year Best-in-Class Warranty
Sunnova home solar and battery storage services come with a 25-year Sunnova Protect® Platinum plan offering worry-free, hassle-free maintenance, monitoring, repairs and replacements to ensure it performs to its maximum potential. Refer to the Warranty Agreement for complete warranty terms and limitations.
連絡先
20 Greenway Plaza #475, Houston, TX 77046, 米国
- sunnova.com
4.4
優良
2048件のレビュー
ネガティブなレビューの 44％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
TODO ESTA BIEN
TODO ESTA BIEN. MI DUDA ES SI USTEDES COORDINAN PARA DAR EL SERVICIO DE LIMPIEZA DE LAS PLACAS. ESA ES LA UNICA DUDA QUE TENGO COMO CLIENTE. AGRADECERE ME DEJEN SABER.
2025年3月25日
Sunnova Energy Corporation からの回答
Hola DAMARIS, gracias por tu reseña de cinco estrellas. Con respeto a su pregunta, esto depende de su región. Estamos expandiendo nuestros servicios. Para más detalles, le pedimos que nos proporcione la identificación de su sistema por correo electrónico a customerservice@sunnova.com.
AWFUL is an understatement
If I could give a -10, I would. DO NOT go to this company. I'm being charged for a bill that is NOT my responsibility even though I've submitted the necessary documentation MULTIPLE TIMES. Their customer service sucks. I would love to know how people give 5 stars, because me experience has been atrocious.
I don't need a comment saying your sorry for my issues and providing contact information. I've called and inquired multiple times with no resolution. I need a resolution asap.
2025年4月6日
自発的なレビュー
Sunnova Energy Corporation からの回答
Hello Wil. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.
Sunnova Energy Corporation からの回答
¡Gracias, Luz! Nuestro objetivo es proporcionar la mejor experiencia al cliente. ¡Estamos encantados de que ahora seas miembro de nuestra familia Sunnova!
the best service in the market.
2025年3月30日
Sunnova Energy Corporation からの回答
Hi Maria! We appreciate your feedback. We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
People are great customer service is…
People are great customer service is great great company. Love my solor.
2025年3月28日
Sunnova Energy Corporation からの回答
We appreciate your feedback, Gloria! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Sunnova Energy Corporation からの回答
Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!
They did everything just the way they…
They did everything just the way they said they would!!!!
2025年3月24日
Sunnova Energy Corporation からの回答
We appreciate your feedback, Maureen. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
La mejor elección
Hasta el momento, todo ha ido muy bien. Para mí, fue la mejor elección que hice.
2025年3月24日
Sunnova Energy Corporation からの回答
Agradecemos tus comentarios, Sandra. Nuestro objetivo es brindar un servicio al cliente de primera calidad, y tus comentarios son invaluables para lograr la satisfacción del cliente.
Siempre están dispuestos ayudar y…
Siempre están dispuestos ayudar y resolver cualquier problema con mucho profesionalismo
2025年3月30日
Sunnova Energy Corporation からの回答
Saludos Zulma. ¡Nos complace que forme parte de nuestra familia Sunnova! Agradecemos sinceramente la calificación positiva que nos ha proporcionado. ¡Esperamos continuar brindándole la mejor experiencia a lo largo de su viaje con nosotros!
Horrible customer service
I’m not sure who is giving all these incredible reviews. From my experience, I was spammed by phone calls in the time leading up to my closing (solars panels were added to the house during build) by call center team members who could not answer my questions but could only read from a script. Now that I have the panels, I find they are loose. Knocking around in the wind. And I can’t get anyone from their team to return my call. I am just told over and over again that the case has been filed. Not sure at what I’ll become a priority—when they actually start a fire or damage my roof? The customer service is atrocious. I’d recommend anyone but this poorly managed company.
2025年3月10日
自発的なレビュー
Sunnova Energy Corporation からの回答
Hello John. We appreciate your ongoing engagement regarding this matter. Rest assured; our team is actively working on reviewing your case details. We understand that your time is valuable, and we will make every effort to contact you as soon as we have an update or additional information regarding your case. Thank you for your patience, and we look forward to providing you with the assistance you deserve.
Es una compañía muy responsable y el personal servicial
Sunnova es una Compañía muy responsable y su servicio al cliente muy servicial y eficaz
2025年3月31日
Sunnova Energy Corporation からの回答
Saludos Nancy. ¡Gracias por tu calificación de 5 estrellas! Nos sentimos honrados de saber que su experiencia se alinea con nuestro compromiso. Estamos aquí para garantizar que su viaje solar sea nada menos que excepcional. ¡Bienvenido a bordo!
Very easy…
The initial meeting was pleasant and informative. All the work with the town was done by the company and installation was very quick. I didn’t have to do a thing and I didn’t pay a dime! I’m
2025年3月22日
Sunnova Energy Corporation からの回答
We appreciate your feedback, Lori. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Excelente equipment
2025年3月28日
Sunnova Energy Corporation からの回答
We appreciate your feedback, Yahaira. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Sunnova Energy Corporation からの回答
We appreciate your feedback, Frankie. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Sunnova Energy Corporation からの回答
We appreciate your feedback, Caron. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
I count with the system back up during…
I count with the system back up during energy power outage.
2025年3月21日
Sunnova Energy Corporation からの回答
Hello Angel. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Awesome!
Everybody from Sunnova and Trinity was friendly, knowledgeable, professional, and super efficient. They made the whole solar process easy to understand and complete. Couldn't be happier!
2025年3月20日
Sunnova Energy Corporation からの回答
We appreciate your feedback, Michael! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
I am very happy with my solar system
I am very happy with my solar system. My energy bill is great. Thank you
2025年3月20日
Sunnova Energy Corporation からの回答
Hello customer, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.
I had a question regarding a payment…
I had a question regarding a payment that was answered quickly and correctly. Thank you!
2025年3月25日
Sunnova Energy Corporation からの回答
Hello Denise. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
I have had my solar on for about 3…
I have had my solar on for about 3 months now and I just found out that my electric company is still charging me for the full bill and I am also being charged monthly by sunnova. Absolute scam. I reached out to the sales rep and he never got back to me.
2025年3月26日
自発的なレビュー
Sunnova Energy Corporation からの回答
Hello Michael. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.
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