Sunshine Scooters レビュー 

Sunshine Scooters からの回答

2026年9月10日

Hello Warren,

We're genuinely sorry that you feel this way, as this isn't the experience we aim to provide.

Following your unfortunate medical emergency, which meant the scooter's batteries became deeply discharged, we replaced both batteries completely free of charge as a gesture of goodwill, despite this not normally being covered under warranty. We were happy to do this because we understood your circumstances.

When the speedometer developed a fault, we attended again under your comprehensive 12 month warranty. Our engineer initially attended expecting to replace the speed sensor, but after further diagnosis established that the dashboard itself was faulty.

At that point, we offered you two options:

- Fit the fully working dashboard we had with us immediately, which unfortunately had a different coloured surround, allowing you to continue using the scooter straight away; or

- Return the scooter to our workshop so we could fit the correct colour matched dashboard before returning it to you.

The replacement dashboard naturally displayed the mileage from the donor unit. This does not alter the scooter's true mileage, which remains fully documented from the date of purchase, and we would have been happy to record this for future reference if required.

You also mention being offered a turnaround of around a week if you preferred the colour matched repair. We don't believe this is an unreasonable timeframe for a warranty repair requiring replacement parts, but we appreciate it wasn't the option you wanted at the time.

We issued a second key the next day after our engineer visit. This was sent next day delivery free of charge.

Regarding the age of the scooter, it was sold exactly as supplied to us and identified on your invoice. We have never knowingly misrepresented its age.

Most importantly, after all of this, we even offered to take the scooter back and provide you with a full refund if you were unhappy with it. You chose not to accept that offer.

We always try to resolve issues fairly and go above and beyond where we can. While we're disappointed by your review, we remain willing to help should you wish to discuss the matter further.

Your review was removed by Trustpilot, not by us. Trustpilot determined that the review breached their terms, including the use of abusive language and information that was found to be false or misleading. We have no control over Trustpilot’s decision to remove reviews.

Sunshine Scooters からの回答

2026年8月20日

Thank you so much for taking the time to leave such a detailed review! We’re really pleased to hear you found the home demonstration helpful and, most importantly, relaxed and pressure free. We always want our customers to have the time and information they need to make the right choice for them.

It’s also great to hear the team remembered the alteration discussed during your demonstration and had everything ready for you when your Pride Jazzy arrived.

We hope you enjoy your new powerchair and that it gives you many miles of comfortable use.

Thank you again for choosing Sunshine Scooters.

The Sunshine Scooters Team

Sunshine Scooters からの回答

2026年8月20日

Thank you so much for your fantastic review and recommendation! We’re really pleased to hear you’re happy with both your scooter and the service you received from our team.

We know that buying a pre-owned mobility scooter can sometimes feel a little daunting, which is why we provide our 12 month comprehensive warranty for that extra peace of mind.

We hope you enjoy your new scooter and thank you again for choosing Sunshine Scooters!

The Sunshine Scooters Team

Sunshine Scooters からの回答

2026年8月10日

Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your folding mobility scooter and that everything went smoothly with the delivery.

We really appreciate you choosing Sunshine Scooters and hope your new scooter serves you well for many years to come. If you ever need any help or advice, our team is always here to assist.

Best wishes,
The Sunshine Scooters Team

Sunshine Scooters からの回答

2026年8月4日

Thank you for taking the time to leave us your review. We're delighted to hear that you're pleased with your scooter and that it arrived looking and performing like new. It's also great to know we were able to fit the larger batteries for you at no additional cost.

We also appreciate your honest feedback regarding the V5C registration. You're absolutely right that we should have responded to your email sooner, and we apologise that this was missed. While the registration process itself does take a few weeks once submitted, we understand that a quick reply to keep you informed would have made your experience much better.

Thank you again for your feedback and for choosing Sunshine Scooters. We hope you enjoy many happy miles on your new scooter, and if there's ever anything else we can help with, please don't hesitate to get in touch.

Many thanks,
The Sunshine Scooters Team

Sunshine Scooters からの回答

2026年8月4日

Thank you so much for your wonderful review and for continuing to choose Sunshine Scooters nearly two years after your purchase.

We're delighted to hear that buying online exceeded your expectations and that your scooter was everything you hoped it would be when it arrived. It's also great to know your recent service was a positive experience, with our engineer taking the time to explain the work carried out and any issues that had been identified and resolved.

Providing great service doesn't stop after the sale, so it's fantastic to hear that we've continued to meet your expectations over the years.

Thank you again for your recommendation and ongoing support. We wish you many more happy miles on your scooter!

Many thanks,
The Sunshine Scooters Team

Sunshine Scooters からの回答

2026年7月13日

Thank you so much for taking the time to leave such a wonderful review Mike.

We're delighted to hear that you were happy with the scooter and the service you received from our team. It was incredibly unfortunate that the scooter was involved in an accident on its very first outing!

We'd also like to apologise again for the delay whilst we waited for replacement parts from the manufacturer. We know it took longer than either of us would have liked, so we really appreciate your patience and understanding throughout the repair process.

We hope the courtesy scooter in the meantime helped minimise the disruption while your own scooter was being repaired.

Thank you once again for your kind words and for placing your trust in Sunshine Scooters. We wish you many happy and trouble-free miles ahead, and if you ever need anything in the future, we're only a phone call away.

Many thanks,
The Sunshine Scooters Team

Sunshine Scooters からの回答

2026年7月9日

Thank you so much for your wonderful review. It was a pleasure helping you find the right mobility scooter for your mother.

We're delighted to hear that you found the whole process straightforward and that our team took the time to answer your questions and support you throughout. We believe choosing a mobility scooter is an important decision, so it's great to know our approach gave you the confidence to buy from us.

It's also fantastic to hear that our delivery engineer made a good impression and that the handover, including the controls and charging guide, was helpful.

Thank you again for choosing Sunshine Scooters and for taking the time to share your experience. We truly appreciate your support and wish your mother many happy miles on her new scooter. If you ever need any advice or assistance, we're always just a phone call away.

Many thanks,
The Sunshine Scooters Team

Sunshine Scooters からの回答

2026年7月9日

Thank you so much for your fantastic review and recommendation.

We're delighted to hear you're pleased with your scooter and that it arrived in excellent condition. Every scooter is fully serviced, thoroughly checked, and prepared before it leaves us, so it's great to know that showed.

We're also pleased our delivery engineer provided a helpful handover and took the time to explain the controls and charging, as we want every customer to feel confident from day one.

Thank you again for choosing Sunshine Scooters. We really appreciate your kind words and hope you enjoy many happy miles on your new scooter. If you ever need any help or advice, our team is always here for you.

Many thanks,
The Sunshine Scooters Team

Sunshine Scooters からの回答

2026年7月8日

Thank you so much for taking the time to leave such a fantastic review.

We're delighted we could get your new Pride Baja Bandit to you in time for your holiday. We knew it was important, so the team worked quickly to process everything, prepare the scooter and get it dispatched as soon as possible.

It's great to hear it arrived in perfect condition and that it helped make your holiday a success. Comments like yours mean a great deal to the whole team.

Thank you again for choosing Sunshine Scooters. We hope you enjoy many happy miles on your Baja Bandit, and whenever you need us in the future, we'll be here to help.

Kind regards,
Charlie & the Sunshine Scooters Team

Sunshine Scooters からの回答

2026年7月8日

Thank you so much for your fantastic review and recommendation.

We're delighted to hear that your scooter arrived as agreed and that it met your expectations, both in its condition and description. We take great pride in preparing every scooter to a high standard, so it's wonderful to know this was reflected in your experience.

Thank you also for your kind words about both myself and Jodie. I'll be sure to pass your comments on to her, they'll mean a great deal to the whole team.

We really appreciate your trust in Sunshine Scooters and hope you enjoy many happy miles on your new scooter. If you ever need any advice or assistance in the future, we're only a phone call away.

Kind regards,
The Sunshine Scooters Team

Sunshine Scooters からの回答

2026年7月8日

Thank you so much for your lovely review.

We're really pleased we could get your scooter back up and running for you. We completely understood that, after recently investing in new batteries, keeping the repair as affordable as possible was important. We're glad we were able to fit a quality second hand motor and carry out a service at the same time.

It's great to hear that you found our team friendly and helpful throughout the process. We always try to diagnose problems over the phone where we can, and we're only ever a call away if you need advice or assistance in the future.

Thank you again for choosing Sunshine Scooters and for taking the time to share your experience. We really appreciate your support and hope you enjoy many more trouble-free miles.

Kind regards,
The Sunshine Scooters Team

Sunshine Scooters からの回答

2026年7月8日

hank you so much for your wonderful review.

We're delighted to hear that you felt listened to and never under any pressure. We know that choosing the right mobility scooter is an important decision, so we always aim to take the time to understand each customer's needs and help them find the option that's right for them.

We're also pleased we could get your scooter delivered so quickly, and we hope you're enjoying using it already.

Thank you again for choosing Sunshine Scooters and for taking the time to share your experience. Your kind words mean a great deal to the whole team, and we're always here if you need any help or advice in the future.

Kind regards,
The Sunshine Scooters Team

Sunshine Scooters からの回答

2026年5月27日

Thank you so much for your kind review. We’re delighted to hear you were happy with the service you received. Our team always aims to provide caring and supportive customer service, so your feedback really means a lot to us.

Thank you again for choosing us, and we hope to assist you again in the future.

Sunshine Scooters からの回答

2026年5月27日

Thank you so much for your wonderful review and recommendation. We’re delighted to hear that you were happy with both the scooter and the service you received throughout the process.

It’s great to know the scooter arrived exactly as described and that our delivery team made such a positive impression. I’ll be sure to pass your kind comments on to David as well, he’ll really appreciate them.

Thank you again for choosing Sunshine Scooters, and we hope you enjoy many happy miles on your new scooter.

Sunshine Scooters からの回答

2026年5月27日

Thank you so much for your fantastic review and kind words. We’re thrilled to hear that you’re so happy with your scooter and the service you received from us.

Charlie will be especially pleased to read your comments. Providing genuine care, support, and first-class customer service is something we pride ourselves on.

Thank you again for your support and for choosing Sunshine Scooters. We wish you many happy and enjoyable journeys on your scooter.

Sunshine Scooters からの回答

2026年5月27日

Thank you so much for your wonderful review and recommendation. We’re delighted to hear that you were so pleased with both the service you received and the condition of your TGA Breeze S4.

Our team always aims to provide helpful, knowledgeable support before, during, and after purchase, so it’s fantastic to know this made a positive difference to your experience. We’re also pleased the delivery and presentation of the scooter met your expectations.

Thank you again for choosing Sunshine Scooters and for taking the time to share your feedback. We hope you enjoy many happy miles on your Breeze S4.

Sunshine Scooters からの回答

2026年5月27日

Thank you very much for your wonderful review and continued support. We’re delighted to hear that both your Rascal and TGA Vita scooters have served you well and that you were pleased with their condition and preparation.

We’re also pleased we could assist with the purchase back of your larger scooter and continue to help maintain your smaller scooter through our servicing department.

Thank you again for your recommendation and trust in Sunshine Scooters, it is greatly appreciated by the whole team.