Sunshine Scooters レビュー 

Sunshine Scooters からの回答

2026年5月27日

Thank you so much for taking the time to share such a thoughtful review. We’re truly sorry to hear about the difficulties you experienced before coming to us, but we’re really pleased that we were able to help get things resolved for you and bring your scooter back to full working order.

It means a great deal to the whole team to hear that you felt listened to, supported, and treated with care throughout the process. That is exactly the standard we aim for in every interaction.

Charlie will be especially pleased to read your kind words, he will be very glad he could support you during what sounds like a very stressful time.

We’re delighted to hear Dora is back up and running and ready for new adventures. Thank you again for your recommendation and trust in Sunshine Scooters. We wish you many happy and trouble-free journeys ahead.

Sunshine Scooters からの回答

2026年5月5日

Thank you so much for your lovely review, it really means a lot to the whole team.

We’re delighted to hear that your scooter is feeling “like riding a cloud” again! Our engineers take great pride in being thorough, so it’s fantastic to know that came through in your experience.

Thanks again for your kind words and for trusting us, we’re always here whenever you need us.

Warm regards,
The Sunshine Scooters Team

Sunshine Scooters からの回答

2026年5月27日

Thank you very much for your kind review. We’re delighted to hear that you’re so pleased with your wheelchair and that it met your expectations exactly as described.

Although you were unable to visit us in person, it’s great to know that Charlie was able to assist you effectively via message and provide the support you needed. We’ll be sure to pass on your kind feedback to him.

Thank you again for choosing Sunshine Scooters, we really appreciate your support and wish you all the best with your wheelchair.

Sunshine Scooters からの回答

2026年4月10日

Thank you so much for your kind review!

We’re really pleased to hear you’re happy with your Monarch Genie scooter and that you found the price, delivery, and overall experience to your satisfaction. It’s great to know our team made a positive impression too.

If you ever need any support or have any questions in the future, we’re always here to help.

Wishing you many enjoyable journeys ahead!

Sunshine Scooters からの回答

2026年4月10日

Thank you so much for your fantastic review!

We’re really pleased to hear you were happy with the collection, service, and return of your father’s mobility scooter. It’s especially great to know our team took the time to explain everything clearly and provided good value.

We truly appreciate your support and look forward to helping you again in the future.

Many thanks,
The Sunshine Scooters Team

Sunshine Scooters からの回答

2026年4月10日

Thank you for your lovely review!

We’re so pleased to hear you felt looked after from your first call right through to delivery - that’s exactly the experience we aim to provide.

We really appreciate your support and hope to help you again in the future!

Many thanks
The Sunshine Scooters Team

Sunshine Scooters からの回答

2026年3月19日

Thank you so much for the lovely review – it really means a lot to us!

I’m so glad to hear you’re loving your scooter and that it’s living up to expectations. We always aim to have them looking and feeling as close to new as possible, so that’s great to hear!

It was a pleasure keeping you updated along the way, and I’m happy we could get everything sorted with the log book for you too. I’ll also pass your kind words on to our driver – he’ll really appreciate that!

Thanks again for choosing Sunshine Scooters and for taking the time to recommend us – it genuinely means a lot. If you ever need anything at all, we’re always here to help.

All the best,
Charlie

Sunshine Scooters からの回答

2026年3月20日

Thank you so much for your kind words – we really appreciate you taking the time to leave us a review! 😊

I’m really glad we could help you find the right model to suit your needs and that everything went smoothly from start to finish. Great to hear the communication and delivery worked well for you too.

Enjoy your scooter, and we’ll be more than happy to help if you decide to come back for anything in the future!

Many thanks again,
Charlie

Sunshine Scooters からの回答

2026年3月17日

Thank you so much for your kind review Mark - We really appreciate. We are glad we are able to get your Kymco back running & on the road again.

If there is anything else we can help with, please don't hesitate to get in touch.

Many thanks,
Sunshine Scooters

Sunshine Scooters からの回答

2026年2月15日 に更新

Hi Duncan,

We’re genuinely disappointed to read your review, particularly as you highlighted how positive your experience was prior to delivery. Providing clear advice, good value and ongoing support is exactly what we aim to do, which is reflected in our 5 star reviews across the board, aside from this one.

For clarity, we have responded to 17 separate emails from you regarding both the panel concern and the V5C process. At no stage did communication cease from our side. However, we did not receive a phone call to discuss matters directly, and we would have welcomed the opportunity to resolve this quickly via a conversation.

Regarding the reported rattle: the scooter was inspected prior to dispatch. Minor panel movement can occasionally occur during pallet transport. As you know, we offered support and guidance, and we remain happy to send an engineer to inspect the scooter if required. Additionally, within our 30 day return policy, we would have issued a refund had you been unhappy with the product. All of our scooters are also supplied with a 12 month warranty for complete peace of mind.

In relation to the V5C, this was submitted to the DVLA for reassignment from trade ownership. There are currently well-known delays at the DVLA for this process, which are unfortunately outside of our control once the application has been made. We understand delays can be frustrating, but this does not mean the paperwork was not submitted.

We certainly do not “take the money and stop caring.” Our full email history demonstrates continued engagement, and we remain willing to resolve any outstanding concerns promptly and professionally.

Kind regards,
Sunshine Scooters

Response to edit:

Hi Duncan,

Thank you for your further comments.

To clarify, correspondence did not cease on 03/12/25. We have sent emails to you since that date, and our records show continued replies to your queries. At no stage did we intentionally stop communicating. If any individual email was not received, that would of course be unintentional, and we would have responded had we been made aware.

With regard to the telephone call, we attempted to contact you in order to resolve matters quickly and constructively. The call did not connect successfully. Our intention was simply to discuss the situation directly, as we believe that is often the fastest way to reach a resolution.

We remain open 7 days a week specifically so customers can reach us easily, and we are always happy to speak by phone if preferred.

As previously stated, we are more than willing to arrange an engineer inspection under your 12-month warranty if the rear panel concern persists. The offer to assist with the V5C process also remains in place, and we continue to monitor this with the DVLA.

Our focus remains on resolving this professionally and ensuring you are supported.

Kind regards,
Sunshine Scooters

Further response to edit:

Hi Duncan,

We would like to clarify that at no point did we “report” a review. We simply used the Trustpilot feature to request further information because we were trying to understand your experience better and resolve the matter.

Our records show that we continued to send emails and respond to your queries after the date you mentioned. The request for additional details was simply to help us investigate your concerns, nothing more.

We remain committed to resolving any outstanding issues professionally. As previously stated, we are happy to arrange an engineer inspection under your 12 month warranty if the rear panel concern persists, and we continue to monitor and chase the V5C process with the DVLA.

Our goal is always to provide clear, helpful communication and to ensure our customers feel supported before and after purchase.

Kind regards,
Sunshine Scooters

We would like to clarify the situation regarding the Trustpilot notifications. Both reviews were flagged because they contained inaccurate statements regarding our business practices.

Sunshine Scooters からの回答

2026年2月13日

Thank you so much for taking the time to leave such a lovely review.

It was an absolute pleasure to help you, and I’m really pleased to hear that you felt comfortable and well looked after throughout the process, that’s exactly what we aim for. I’m especially glad you’re happy with your scooter!

Your recommendation genuinely means a lot to us, and we’d be delighted to help you again anytime in the future.

Wishing you many happy miles 😊

Charlie