Superloop ロゎ
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Superloop  レビュヌ 1,988

•
TrustScore 5段階評䟡の4.5

4.5

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レビュアヌのコメントを芋おみたしょう

5぀星のうち4の評䟡

I had an issue with one specific application which didn't work with my current modem configuration. Top from support quickly understood my problem, made the change and then guided me through router re... もっず芋る

5぀星のうち5の評䟡

Ched was fantastic. He was very polite during the call and through conversation we spoke about some things we both like to do. Really respect the way Ched represented himself and Superloop

5぀星のうち5の評䟡

Mike was excellent and extremely knowledgeable about Superloop's products. He took his time to walk me through the sign up process and was very patient. He is a great ambassador for Superloop. Hopin... もっず芋る

5぀星のうち5の評䟡

Erica from the Residential & Business Support Team at Superloop was very helpful, knowledgable and patient. She was capable and helped guide me through technical troubleshooting my NBN connection is... もっず芋る

䌁業情報

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Superloop に぀いお

圓該䌁業による蚘述

Refresh your
internet_

Superloop is Australia’s modern challenger telco and internet service provider that’s unleashing the unlimited possibilities of the internet. Superloop is all about experience - we're not just a utility - with a promise to be super from the ground up. We’re more tech than telco, and we deliver quality service across our consumer, business, and wholesale units.

Bundle & Save
Bundle any eligible service (like one of our mobile plans) with your existing Superloop internet, and you’ll get a $5 discount on your monthly internet bill. The more services you bundle the bigger your discount.

Free with Friends!
Sign-up friends or family to Superloop nbn and you’ll get 10% off (up to $10) your monthly bill. If you get enough people you could have FREE internet for up to six months. Check it out at spr.as/refer


superloop.com

Australia’s new network

Just one of the ways we make internet more super.

Superloop is one of the few telcos with a physical connection to every nbn Point of Interconnect across Australia. We also own a whole lot of sub-sea cable capacity which allows us to deliver reliable, high-speed internet at super-competitive prices.

Some reviews were submitted in response to incentives offered by Superloop. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.

連絡先

  • 12 Shelley Street, 2000, Sydney, オヌストラリア

  • superloop.com

4.5

優良

TrustScore 5段階評䟡の4.5

1988件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

Trustpilot では、本物の人間によるコンテンツに重きを眮いおいたす。ただし、この䌁業は返信原皿の䜜成に圹立぀ AI 支揎ツヌルにもアクセスするこずができたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

“Overcharged 30+ Times – Completely Unacceptable”

I’ve been with Superloop for over a year on their NBN 1000/100 plan, and honestly, the experience has been extremely disappointing.

The speeds they advertise (up to 896/96 Mbps) are completely unrealistic — I have never come close to achieving those speeds in real usage.

However, the biggest issue is their billing and customer service. Recently, they direct debited my account over 30 times. I initially reported it when I noticed 11 duplicate charges, and they told me they would investigate. Nothing was resolved.

I then blocked my card and got a replacement, yet they still managed to debit my account again. In total, around 32 transactions were taken. To make things worse, I received emails saying my direct debit had failed — which makes no sense given the number of successful charges.

This has completely destroyed my trust in the company. I am now waiting for my bank to process refunds and will be switching providers as soon as possible.

I would strongly advise others to be cautious.
Follow up.
They contacted me and they are saying they are going to investigate

2026幎4月7日
自発的なレビュヌ
Superloop ロゎ

Superloop からの回答

Hi there,

We’re sorry for your negative experience with us. Please respond to the information request we sent with your service number, customer ID, or case reference number, so we can investigate and assist you in resolving the matter.

Cheers,
Superloop

5぀星のうち5の評䟡

Outstanding Support from KC

I had a really great experience with Superloop today. KC was friendly, professional, and took the time to clearly explain everything without making it feel rushed or complicated. The whole process was smooth and easy, and I felt well supported throughout the call.

It’s refreshing to receive such helpful and genuine customer service—definitely a positive experience. Thank you, KC!

2026幎4月12日
自発的なレビュヌ
5぀星のうち5の評䟡

KC has been incredibly helpful in


KC has been incredibly helpful in assisting me with setting up both my new NBN and mobile plans. From the beginning, he was respectful, polite, and very easy to deal with. He took the time to clearly explain my options, answered all my questions patiently, and made sure everything was set up smoothly.

2026幎4月12日
自発的なレビュヌ

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詳现情報