⁹Purchased a Cerberus door lock and some Yale window handles. The door lock was easy and straightforward to fit ( as euro cylinders are)to replace the old one. It appears to be good quality so hope it... もっと見る
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Very fast delivery shame I wanted to collect. They need to change something so this problem i had doesn't happen Ordered an item late Saturday found out they was only a mile away. Emailed them Sund... もっと見る
企業が回答しました
Exceptional Service. One of the best suppliers we have ever used. Order delivered within 24hrs. Excellent customer service. There aren't too many Companies you can rely on these days but this Comp... もっと見る
企業が回答しました
Best customer service I have ever experienced. Easy to order, extremely fast delivery and immediate response when I contacted them, as I had ordered the wrong thing! Reordering a returning via Ro... もっと見る
企業情報
当該企業による記述
Truly PVC are a supplier of home improvement parts and materials to trade and public. We specialise in conservatory components, which are complimented by a range of window and door hardware, plus building and roofing supplies. With over 25 years experience in installing and servicing PVC-u conservatories, windows and doors, we can be relied on to provide sound pre-sales advice and a highly reliable service.
連絡先
Unit 2, 34 Wood Street, M11 2FB, Manchester, 英国
- 0161 339 4982
- sales@trulypvc.com
- supplies.trulypvc.com
4.7
優良
933件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 81％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Second time used this company not had…
Second time used this company not had any issues with ordering the window seal I reqd good delivery and cost
2026年6月24日
自発的なレビュー
Excellent service once again
2026年6月18日
自発的なレビュー
5 day delivery not next day or even 2 days
Ordered replacement multi lock after reading delivery advice and understood it would be delivered the next day or atleast within 2 days. Tracking number does not work on delivery company website, so had no clue when it was being delivered. Have now received a text from dx express advising it will not be delivered for 5 days. Not really acceptable when my front door is broken and after paying £7.50 for delivery. Received email stating that it has taken them 2 days to even process the order, not same day dispatch as stated on website although I ordered before cut off date.
If had been made aware of this before ordering i would have ordered from somewhere else that has better delivery options.
Will not be ordering from this company again.
2026年6月19日
自発的なレビュー
Truly PVC Limited からの回答
Thank you for taking the time to leave your review.
We are sorry to read about your experience and understand your frustration regarding the delivery timescales and tracking information you have described.
Unfortunately, as your review does not contain any order details, we have been unable to locate your order or investigate the circumstances surrounding the processing, dispatch, and delivery of your purchase. As a result, we cannot currently determine what may have caused the delays you have experienced.
We would very much like the opportunity to look into this matter further and provide a full response. Please contact our Customer Service team directly with your order number and any relevant details, and we will be happy to investigate this for you.
We apologise for any inconvenience caused and appreciate your feedback, as it helps us to continually improve our service.
Prompt delivery and items perfect and…
Prompt delivery and items perfect and such a good price too!
2026年6月9日
自発的なレビュー
Excellent service and great price as always
Excellent service and great price from TrulyPVC as always, highly recommended. A+++
2026年6月12日
自発的なレビュー
Wrong Product Sent
Sent me the wrong sealant & refused to change it as it had been over 30 days since I ordered......
2026年6月15日
自発的なレビュー
Truly PVC Limited からの回答
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience.
Having reviewed the matter, it appears there may have been some confusion regarding the product received. "Neutral" refers to the cure type of the sealant and not the colour itself. The actual colour is printed on each tube, often alongside a RAL colour code.
We previously contacted you to request photographs of the tubes so that we could verify the colour supplied and investigate the issue further. Unfortunately, we have not yet received the requested images, which are necessary for us to determine whether an error has occurred and to provide the appropriate resolution.
We remain committed to resolving this matter for you and would be grateful if you could send the requested photographs at your earliest convenience. Once received, we will investigate promptly and work with you towards a satisfactory outcome.
great price and fast delivery
2026年6月12日
自発的なレビュー
Fabulous Service!!
Fabulous Service!!! ordered a set of replacement window handles, on a Sunday evening online and remarkably they were delivered within 24 hours.. oit sure how you do that, but you put faith back in me that customer service is alive and well!!
2026年6月7日
自発的なレビュー
Truly PVC Limited からの回答
We're delighted to hear that you were impressed with both the service you received. We work hard to provide the best possible experience for our customers, so it's fantastic to know we've put your faith back in great customer service.
Thank you so much for your feedback!
Excellent service received
Excellent service received. Competitive pricing and quality products. Was kept informed of my order and delivery status. Quick dispatch and delivery.
2026年6月9日
自発的なレビュー
My last review was uncalled for due to…
My last review was uncalled for due to me not checking the website fully order was full filled as per request and contacting the sales cleared this up.
The cylinder in question was of good quality will be using again now
2026年5月29日
自発的なレビュー
Great website
Great website
Easy to order
Excellent communication
Very quick delivery
Competitive prices
Good stock levels
Due to all of the above, I will use Truly PVC again!
2026年5月29日
自発的なレビュー
First order with Truly PVC
First order with Truly PVC
Very easy to order, kept fully informed of status and delivered on time
Excellent service will be ordering wuth these guys in the future
2026年6月4日
自発的なレビュー
Truly PVC Limited からの回答
Thank you for your feedback Gary!
Great service
Very good service,no trouble correcting my order which I ordered incorrectly.very professional great service and good value.would recommend and will be using in the future.
2026年6月1日
自発的なレビュー
‘Truly’ impressed
‘Truly’ impressed with the service and quality of the soil 4”pipe fittings.
They even stock the very rare 30 degree and 15degree bends. Very handy.
2026年6月3日
自発的なレビュー
Truly PVC Limited からの回答
Hi, Alan - thanks for your great feedback. We're pleased to hear we stocked all the items you required and you're happy with your order.
Bubble Gasket Seals
I bought these bubble gasket seals for my older PVC windows and coupled with the wedge gasket seals I previously bought and the high polymer butyl rubber tape I used to reseal around the IGU's my windows have now been restored. Excellent company and excellent prices, will definitely be using again.
2026年6月3日
自発的なレビュー
Everything went smoothly
Everything went smoothly. Fast delivery. Products as described.
2026年5月27日
自発的なレビュー
Truly PVC Limited からの回答
Thank you for your feedback David!
Amazing customer service
Amazing customer service, fast delivery and really good price
2026年4月16日
自発的なレビュー
Truly PVC Limited からの回答
Thank you for your lovely feedback Lukasz :)
We’re really pleased to hear you’re happy with our service, delivery speed, and pricing. Your support is greatly appreciated!
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