Apple レビュー 363

I hope this gets through to Gilbert who handled my call on 16/4/2026.

He was so patient and adaptable to my situation with my imessage and apple ID errors, he talked me through every single section and guided me step by step, I am no longer as tech savvy as I used to be, especially with apple products. I am a samsung person!

I regret turning down the opportunity for the survey feedback email as I was frustrated at the time and was just so eager to have someone help, My call was answered quickly and Gilberts explanations were on point. So Gilberts team leaders bosses...give that main a raise!

Spent hours messaging Apple support. First would get messages in Portuguese, then transferred to English support. Then would explain the problem. Then the site would time out. Then repeat the whole process with another person. This went on for days. I then ended up ringing apple support in Australia. Ended up leaving conversation and started account recovery my self. Not sure what is going on with Apple support but 6 years ago they were great. Now they are simply disappointing in my case anyway.

Was locked out of downloading apps due to an unpaid bill that was under 20.00. This petty policy of Apple kept me from being able to download banking information which I needed to use.

I am a Buisness owner and need my phone, my phone is only 7 1/2 months old, my phone has a 12 month warranty, my phone won’t charge with a cable, I asked for a replacement phone but was told NO, the least they could have offered was a spare phone until mine was repaired, I have had an apple phone since they first started and I also buy new iPhones for my twin daughters, I am disgusted with the outcome

When you need support they try their best to make sure you cannot get the help. You need to jump through several hoops to get to the right person and then they say you need to go to store. There are about 3-4 layers that you need to pass and it takes hours of waiting. All support request ends with go to store. If I could I would not waste my time calling.

I sent my phone to apple care WITH the box and they sent me the phone WITHOUT the box. When I talked to apple customer service they couldn’t do anything and they said they can’t get the box for me. I am really surprised when I talked to them, I felt that I am dealing with a cheap phone manufacturer as they didn’t offer me anything for not sending the box back. I am dealing with the biggest phone manufacturer in the world and they should satisfy their customer but I was very disappointed. They should know how valuable the box is and they should offer me something instead of saying ohh we are sorry but we can’t help. I am really disappointed with apple care, I have 5 iPhones at the moment and I have been using iPhones for the last 10 years but they didn’t appreciate any of that. Stupid apple policy.

AppleCare support was shockingly poor.
I am a Canadian customer currently in Curaçao, dealing with an iPhone that stopped charging and was already in the hands of an Apple-authorized repair provider. I called Apple Support to get clear answers about security procedures, AppleCare coverage, and case coordination.
The representative was unable to answer basic questions clearly, could not explain the process properly, and could not meaningfully help me understand how my case was being handled. When I asked for escalation, I was transferred, left on hold for roughly 25 minutes, and the call disconnected. The call and total hold last over an hour...
That is not premium support. That is dysfunction.
I have been buying Apple products for decades. Since my twenties, now at age 43, I have purchased Apple computers, laptops, iPhones, Apple Watch, AirPods, iPods, and more. I stayed with Apple because I expected reliability and serious customer service. This experience was the opposite.
As a Canadian customer, I would also expect the option of receiving service in French, especially for an issue involving repairs, case handling, and coverage questions.
Very poor experience!

I was charged £9.99 for a weekly subscription on the Remini app after the free trial, despite intending to cancel in time.

I misunderstood the trial period, which was my mistake, but I only used the app on the first day and did not use it at all after being charged.

I requested a refund immediately on the same day, but it was denied without considering that the service was not used.

This amount is significant for me, as I earn in a different currency, making the cost much higher in real terms.

Very disappointing experience and lack of flexibility in handling genuine cases like this.

Al vele jaren gebruiken wij Apple computers in de audio-studio. Daaraan gekoppeld audio interfaces die verbonden zijn met een Fire Wire poort. Van USB naar Fire Wire gaf al wat strubbelingen maar met enige verloopkabeltjes werkte het prima. Nu heeft Apple een update van macOS Sequoia naar Tahoe doorgevoerd en wat blijkt, de Fire-Wire wordt niet meer ondersteund. Daarmee is veel audio apparatuur in de studio wereld onbruikbaar geworden. Kortom, een slechte ontwikkeling De MacMini met een M4 aan boord staat nu te wissen om uiteindelijk Sequoia weer terug te krijgen. Dat betekend dat alle software wederom moet worden geïnstalleerd in de hoop dat het allemaal weer gaat werken. Wat een waardeloos gedoe en dit is zeker niet de eerste keer dat Apple een dergelijke move maakt, in het verleden gebeurde dat ook met het audio gedeelte waardoor b.v. de jam Vox set niet meer werkte. Van Apple kun je weinig verwachten in dit proces dus mijn advies is, geen updates installeren en de verbinding met internet en wifi gewoon uit laten staan. Het zijn mooie werktuigen maar met een waardeloze arrogantie grenzende achtergrond, of wel anders gezegd, Apple denkt zeker niet met je mee. De aanschafprijs wordt een flink stuk hoger als je de tijd rekent die je kwijt bent om het weer werkend te krijgen.

Almost Always non-helpful. Getting worse and worse. Go step-by-step and tell you to upgrade. Never really knowing what to do. When I do find someone who seems to know what’s going on I stay with them. Otherwise I drop the call and call back if I sense they’ve got no clue.

Équipe incompétent et inefficace . À éviter

Incumplimiento claro de un servicio contratado y gestión deficiente.

Solicité un Express Replacement, servicio que se publicita con un plazo de 24–48 horas. Sin embargo, tras varios días, el caso ni siquiera había sido tramitado internamente.

Lo más preocupante es que, tras reclamar, se reconoce que el expediente no estaba activado y se propone iniciar un nuevo proceso con un plazo adicional de 5–6 días, degradando de facto un servicio “express” a uno estándar sin justificación ni consentimiento del cliente.

Esto no es un simple retraso logístico, sino una falta de diligencia en la gestión del expediente y una alteración unilateral de las condiciones del servicio contratado.

El soporte se limita a respuestas genéricas, sin asumir responsabilidades ni ofrecer una solución efectiva, lo que evidencia una desconexión total entre la promesa comercial y la ejecución real del servicio.

Experiencia muy negativa que pone en duda la fiabilidad de los servicios asociados a la marca.

Why are you trying to swallow my money? I haven’t renewed the M365 subscription in a while as I don’t intend to use the App version as it is too expensive to maintain. Apple decided to deduct money twice from my account, I asked to be refunded and they refused. I don’t want the product I need my money back. How can you tell me I’m not eligible for a refund after deducting £104.99 twice from my account? Is this not wickedness? I need my money back as I have bills that can’t wait. Give me my money!!!

I am extremely disappointed with my experience with Apple Cash support.

For over five days, I have been trying to resolve an unauthorized transaction on my account. Instead of helping me as the victim of fraud, my Apple Cash account was frozen, leaving me unable to send or receive money. This has caused serious inconvenience, and no one has taken proper responsibility to fix it.

I made multiple calls and was repeatedly told I could not speak to a supervisor, only to eventually be transferred after pushing for days. When I finally spoke with a supervisor, I was told nothing could be done. I then asked to escalate the issue further, and the representative— leticiaended the call abruptly while I was still asking for help. That level of customer service is completely unacceptable. I will say that Bill and Angela handle it great being below her.

This is my first time ever dealing with a disputed transaction, and instead of support, I’ve been met with delays, poor communication, and a frozen account with no resolution.

I am requesting immediate assistance from a senior-level representative to:• Resolve the unauthorized transaction• Restore full access to my Apple Cash account• Provide clear communication about my funds

If this is not addressed promptly, I will be escalating this issue further through formal complaints.

Apple, please contact me as soon as possible to resolve this matter.

-Anthony
Email is : Anfbanks1 @gmail.com

Hello. I was charged 39990 KZT for a subscription in your app Remini.
I did not intend to purchase it and did not use the service.
I already contacted Apple, but they denied my refund request.
I kindly ask you to review my case and issue a refund as a goodwill exception.Please return my money, this is a huge amount for me, my child is small, she is 11 years old, she bought a subscription without my consent.

I had an excellent experience with Apple Support regarding case number (..)855. Joshua assisted me via live chat and provided outstanding support from start to finish.

He was patient, knowledgeable, and quickly understood the issue. Even though the help was remote, it felt very personal and thorough. Joshua guided me clearly through each step and made sure everything was resolved properly.

Truly exceptional service. Thank you, Joshua.

Na een update van Pages ben ik meerdere belangrijke documenten kwijtgeraakt. Volgens Apple zouden deze in iCloud Drive moeten staan, maar zelfs samen met Apple support zijn ze nergens meer terug te vinden.

Het gaat hier niet om een paar bestanden, maar om belangrijke documenten die voor mij echt van waarde zijn. Dat deze zomaar verdwijnen na een update is al onacceptabel, maar de reactie van Apple Care maakt het nog erger.

Ik kreeg letterlijk te horen dat ik “gewoon pech heb gehad” en dat ze niets meer voor mij kunnen doen. Geen oplossing, geen verantwoordelijkheid, helemaal niets.

Van een bedrijf als Apple verwacht je betrouwbaarheid en service, zeker als het om je data gaat. Dit is een enorme teleurstelling en voor mij een flinke klap in het vertrouwen.

Mijn advies: zorg altijd zelf voor een extra backup, want blijkbaar kun je hier niet op vertrouwen.

Vandaag geprobeerd twee keer te bellen met iemand van Apple. De eerste was aardig de tweede was niet aardig. Ik heb gewoon dure dingen in huis en gewoon beetje luchtig aan de telefoon doen. Ik heb een koptelefoon gekocht nooit met plezier naar geluisterd. Het geluid ging weg of hij ging keihard aan. Mijn normale AirPods na garantie weer een nieuwe gekocht nu is die weer kapot! Dit doen ze gewoon expres ik ga het nooit meer hiervan iets kopen. Voelt bijna als oplichterij

To be honest, this is the 3rd time that Apple Customer Service has jerked me around. Although the associates who worked the phone service as seemingly polite, they are incompetent at providing accurate service to its customers. Claims department is just a one-way street where they only "not eligible for refund" with no reason, just because its their way and decision, says one Apple customer phone associate. They do not care about the customers, as long as they can keep the refund, . So unfair and bad practices for a company that suppose to have standards.